BigBasket.com Complaints & Reviews

Last 10 day from 1 feb to 10 feb I call them thrice a day and even after 10 days, I am not getting my refund back
They are just giving excuses every time

I cant bear all this
My precious time is wasting due there bad service...

Very sorry to state that I have ordered fish yesterday night(08/02/16 at 9.08 pm) and the slot available was on 09/02/16 5.00 pm to 7.30pm.
The order was not delieverd neither did anyone called me from big basket to inform me about it.
Twice i called customer care number [protected] (7.38 pm & 8.40pm ) and both the time i was told that i will get a callback within 10-15 minutes.
But i did not receive any call or any other...

Hello my name is Mohamed ali I have apply for the job with big basket hey would reject me what is the reason is I have my religion freedom I have continue form a beard in face that reason for rejrejecting I hate BigBasket that reason only...

I had placed an order on 3rd feb'16 and had selected time slot for 4th feb'16 5-7pm for the delivery.delivery was not done without any intimation.received an appologies call 8:30pm and promise was given for order to be delivered the next day 7-9AM.Again the same story.no intimation.i callee to check for my order at 10..no track..Akshata personally promised to look into this matter and promised the delivery would take place before 5 pm...no...

I had ordered certain products from the portal and it was scheduled to be delivered by Sunday 31st Jan, 2016, I had made payment online. They cancelled the order without informing. I requested them to deliver by Tuesday 2nd Feb, 2016 if not possible I would like to cancel entire order, and they committed to do so. I didn't receive any call and they cancelled the order. I called up them next day and inquired about it and they said they will...

Today i ordered for products worth rs 540, many products were in good condition but one thing im noticing is that from past few months they are intentionally mix rotten vegetables with good one specially in potato&tomato, two of the potato that we received out of 10 were smelling, water was oozing out of them&they were fully black& that is happening with us for past few months and it always happen with vegetables, i dont want to return the...

I had refereed many of my friends and colleges and they have completed their first order above 500 rs, as per the terms and conditions bigbasket have to add 100 rs to wallet for each one but not giving, i called customer support team, they are asking orders ( whome i was refer ) . its not at all correct, how can i ask there order id, for calling customer team i was spent more than 200 rs till date. the wrost service never seen any where ....

I ordered items on 24jan.2016 for rs.288 via
order no.Bho[protected] and handed the delivery boy rs.300, instead of returning me the change of rs.12/- he told me that the 12 rupees change he will deposit in my account wallet of big basket and ran away.

It is not a question of rs 12/- but the way he lied and pocketed the money and did not put even 1 paisa in my account is vexing me, i feel cheated, probably he thought...

Referring to Order ID is MBO[protected] worth Rs. 1013 dated 21.01.2016, as per the offer applicable, on a purchase of Rs. 799 or above from BB Popular Range, 1 KG TOOR DAL will be FREE !

When the item was on "MY BASKET" i.e before placing the order, the offer was applicable (I have a screenshot) However when I proceeded with the checkout, the offer was REMOVED from the Order. NO FREE ITEM was received during Delivery.br...

order no : BHO[protected], A-BHO[protected], BHO[protected] all my money got deducted and the reason was invalid referals... what is wrong with bigbasket ???? All the referals are genuine . how can some one create an invalid referal ??? if one mobile number can be used to create one account and no one can use same mobile number again . how can they be invalid ??? They did not even care to cross check, they just saw huge amount...

Invoice number- BBI[protected], Order Id- BBO[protected] my one item and the product name is- BB popular toor dal economy 1 kg pouch don't receive please resolve my issue otherwise refund that payment...

Service order BCO[protected] I received only one Bournville - Cranberry 31 gm Pouch delivered and no invoice for the delivery. Unfortunately it was received by one of my family member who had little knowledge about this online service 1. Why there is no customer signature required for the delivery confirmation. Atleast a basic check should have been done. 2. No invoice sheet given. There can be only fraudulent intent behind not...

Invoice number MBI[protected] Order no DX-MBO[protected] I had ordered banana walnut cake from baked to order section in Big Basket on 1st Jan 2016. The product was stale .. Had fungus and had packed date as 27 th Dec which was sent to us as a baked to order item. My kids saw it and told me that there is something grey on the cake and to my horror I saw it was full of fungus ... Earlier I had ordered chicken which was stale and...

Order placed and payment of Rs.959/ made through HDFC credit card on 08/11/2015...order not executed till date...My account on their web does not acknowledge either the order or payment...On contacting they denied having any order...on providing details of Credit Card statement ...they have stopped responding...account in [protected]@onlyhrjobs.com...

Placed order on big basket order number EMVO[protected] on 24 Sep 2015 between 07:30 pm and 10:00 pm. In same I got product expired in Aug, 2015 (AASHIRVAAD Atta - Whole Wheat 1 kg Pouch)only. They are just making fool of customer and customer. After Having this product my family member having food position and they admitted in hospital for two days. Doctor was clearly written that the mishap happened due to food only so we go ahead...

I placed order on big basket order number bmo[protected] on[protected]. In same I got product expired in sep, 2015 only. They are just making fool of customer and customer care said that we do not have quality check before sending product to customer while I called customer care. Such a pathetic quality. Please take nessacry action so that they do not play with consumer's health. I have all images and product Tin with me as proof....

Big basket taking consumer for a ride: I am senior citizen staying with handicapped child. I ordered cut vegetables online to be delivered on 5th October 2015 between 5 and 7.30. The goods weer not delivered till 10 pm during which time I called at least 20 times and was kept on hold or with false promises. We had to arrange the food from outside after 10.30. Today 6th October 2015 till now at 5 pm still the products are not delivered. I...

We ordered monthly grocery from big basket on 3rd Oct'15 who promised to deliver the goods on 4th Oct'15 at 17:30. At 18:00 we got a call from them saying they are sorry and cannot service. Its become a regular practice with them to take the order and not deliver on time. If not for the money credited by them, the last time they messed up with our order, we would have never gone back to them. NEVER ! May be this is the last time we are ordering...

I placed an order with Big Basket via their online portal on Oct 2, 2015. The bill amount came to Rs 1532. I am wary of them so I always pay by cash on delivery. This way I can keep track of the delivery and wont lose money if they dont deliver on time.

Anyway, my order was supposed to reach between 7 and 10 pm on Oct 3, 2015. A lady called me up at 4 pm and said my order will be delayed and I can expect it only the next day...

They were supposed to deliver the products beteeen 7.30 am to 10.00am. I called the customer care at 10.30 am to register a complain for non reciept of the order. The customer care executive told me that she will call me back with the order details, but whe till 11.40 i haven't received any call or messages i called them back . A lady recieved my call and was chit chatting among themselves .when she was over with her talks she talked to me...