BigBasket.com Complaints & Reviews

An order placed on Monday was supposed to be received on Wednesday between 9.30 Am - 12 Noon. However, after 12 pm i get a call asking if this can be re-scheduled to Thursday . They make you wait unnecessarily and if I have to depend on them I ll end up starving I guess, so no more Big Basket service.

I ordered an eggless Schogetten Alpine Chocolate - Milk with Hazelnut 100 gm Box, but received an egg chocolate.

I raised a return order for the same. The wrong product was collected by the company representative.

I called the customer care to know about their policy for such kind of mistake and the action they would take for the same. They just credited my Big Basket wallet with the 50% of the amount of the product as the compensation.

I told them that I don't need the cash but the concrete steps the company can take. But the customer care representative was like he can only credit my account with 50% value of the product as compensation.

According to me my beliefs are hurt and I don't think the company took an appropriate step.

Complaint No.- 5690825

I have placed order and was suppose to received items yesterday between 7:30 PM to 10 PM via order # BPO[protected] . But did not receive.
I waited till 9:30 PM yesterday then called on customer care number, they informed me Items are on the way and will be delivered in next 30 minutes.

Below is the message which i received at 9:40 PM Yesterday.

Regarding your order # BPO[protected]. Based on current status there could be a delay of 30 min beyond. Our sincere apologies. Thank you. Bigbasket Team.

Even though i did not receive order yesterday.

Moreover when i called today morning got to know my order is cancelled i don't know why when i am tracking my orders and talking to customer care executive.

Questions on Process :
1. Why Order was not delivered on Time ?
2. Why Customer care sent message that you will get your order in next 30 min when no one was coming to deliver the order.
3. If there was problem in delivery they should send order today morning, why it got cancelled. Really Very Disappointing.

I may not purchase any items in future but kindly deliver my order this time as my last order from Big Basket.

Dear Team,

I have ordered few groceries on 8th mar'16. As per the website the product was BB Royal gujarat(17) rice (25kg) for Rs. 379/-. I ordered 6 packets of this rice and made the payment through credit card. Now, when i got the delivery, they supplied me BB royal gujarat (17) rice (10kg) packet 06. nos. I returned those rice packets as the quantity send to me was wrong. I called the customer care department & they said it was not 25kg but it was 10 kg packet for 379/-. I have received confirmation email of my order which shows the quantity which i order was 25kg packet. Inspite of forwarding them same email & snap shots of the same. There is no reply from their side, all the customer service representative (Gunashekhar, shaileja, and other 2 people) are giving different answers and not resolving my query. I have also written an email to them for the same query, but there is no respond from their side. Kindly help me to get my money back.

Regards
christina

Innovative Retail Concepts Pvt Ltd
Gala No: A3, Krishna Mill Compound
Sonapur Lane, Off LBS Marg
Bhandup West Mumbai - 78
Tel.: +[protected]
Thank you for your order at
BigBasket.com.
Order No: BMO[protected]
Your order will be delivered to this address:

Chetna Pandya, vasant prakash A wing flat 201,
off 7 bungalows,
opp. Amarnath Towers,
Vesava (Versova),
Mumbai - 400061
Phone Numbers: [protected]
Delivery slot: Wed 09 Mar 2016 between 07:00 am and 09:30 am

No phone No Delivery Waited till 9.45 am then called up They put me on hold came back after 6 min of wait ..tell me that it will be delivered by 10. 30 am This is not acceptable by anyone ..what kind of delivery service are they operating..just a sorry does not work and a 10 percent discount does not work for making me wait and most important not bothering to call and let me know the delivery is going to take more time.
At 10.20 am when the delivery boy came he said something went wrong with the van..this excuse I have heard before..I did not accept the delivery ..Most irresponsible and with no ethics is this COMPANY BIG BASKET.

I am the regular customer of bigbasket. 06th March, I received my order including boiled rice. When I saw the rice, I thought why it is very yellow colored. But, I satisfied with company name.

07th March my wife cooked the rice, that time very bad smell producing the rice. That time we switched of the gas stove and poured the rice into swage canal.

I very much felt out about this bigbasket company.

How to accept his product quality promise.


I really very much felt out.

I ordered few groceries on 2nd march 2016 however till date i have not received my order and the status on Bigbasket.com shows that it has been delivered. It seems to be a big cheating network. I would like to report the same and please take all possible action

I placed an order with them on 3rd of march which i asked them to cancel and placed a fresh order..but they cancelled the second order too...After several complaints they agreed to send the products by 7-9.30pm on 5th of march.

I received a call at 10.45 at night on 5th asking for my address by the delivery person, i sent them back stating that its too late for me to accept it.

Then next day i complained about this to the bb team and they placed another other with only few products in my list and scheduled the delivery again in 7-9.30pm on 6th..I saw the mail and warned them that my order is incomplete and also make the sure the delivey person reaches on time..And today i get a call around 10.30...Now they are not refunding money back to the source(only BB wallet)

It seems the Big Basket Team has getting irresponsible month on month .

i have never expected the BB has started cheating the customers .Inspite of the fact i am regular customer .

On 1st March 16 i placed an order BDVO[protected] were in i have placed order of 1 packed McCain Potato Cheese Shotz - Crunchy Nuggets Of Potateos & Cheese 400 gm of price 180 /- but in place of this i am delivered the product Mc Cain Vegiee Finger of price 95/- .

when i called the customer care today i am told we cannot help us out ??? as the u have opened the packet,
i am unable to understand were is my fault as my maid opened the packet as shee was not aware .

i need the resolution of the problem .

else i need to action for the cheating .

I had ordered 42 items from big basket on 3rd March 2016 and expected delivery of products is on 4th March on time slot 5pm-7.30 pm but didn't receive my order. My order no. is #WMO[protected]

I'm a regular customer of big basket and I hv been noticing how spoiled vegetables they deliver most of the times but we're ignoring since it's handy n easy to get the things right @ the doorstep.But today it's just gone out of my mind and I was really shocked! Along with some other things I ordered 1kg grape and I packet was torn and there was probably less than 500 gm of grapes!! I'm writing this to notify to the concern hoping for a solution to this. If you guys r continue doing this I'm sure company will be on a toss very soon!

Order id - MCO[protected]
We ordered 18 items on Monday early morning and scheduled to come on Wednesday evening -7:30 - 10:00 instead of Tuesday morning because we work the nights . Because of high call volume i couldn't get connected to their customer service and the delivery did not happen. I received an email after 11:30 pm Wednesday that the delivery is scheduled for next day- Thursday morning- 7:30 to 9:30. They also modified my order by cancelling around 7 items. I also didn't receive any proper response through the communication hub, the window they have as chat response. Even though a ticket was created as 5436520, i didn't receive any resolution from it.
The delivery was not made even on Thursday morning, and on the call made to customer service, i requested them for full refund and cancellation of my order. Instead the executive assured that with her team's confirmation they can deliver by same day evening. The reason for not delivering in the morning was the products are out of stock(veggies).But the App was still not showing any out of stock sign on the products when i checked for new order the same time.
And even 3rd time they didn't deliver, said instead all the products are not in good condition, so cannot deliver until Sunday.
Their logo is
SAME-DAY DELIVERY
QUALITY YOU'LL LOVE
ON TIME EVERY TIME
But with my experience it is evident that 2 out of their 3 moto is absolutely deceiving.
They were happy to cancel my order by the end of Thursday and till the end no courtesy email was drafted to me.

Made an order for almost 4000 bugs which included some of party stuff, order was suppose to be delivered 7:30pm called, till 7:30 no one called back so had to call there customer care who said its delayed and the guy is like 2 km from my place said will be there in 15-20 min i was like ok that fine. till 8 no call no delivery called back again guy said sorry sir its delayed will be there by 8:45 pm i am making a promise and all those nonsense .again no delivery called again at 9pm spoke to supervisor said will track the delivery and call me back in 5 min same story no call back done .. had to call again and there were my friends sitting hungry so finally called at 9:30 pm spoke to mithesh ask him to cancel the order he said upon cancellation i have to wait for 7-8 days for refund. without knowing some one might be on a budget 4000 rs is the entire months grocery. said to do it anyway he said it can't be done at all at last the entire evening calling them at last, thanks to 24*7 store in delhi atleast i could feed my friends with something.. worst service ..worse then groffer's ... should never buy with these online store's the . the grocery store around the streets are ways better then them.

I have ordered ( Prestige Deluxe Plus Baby Handi - Red 2 ltr, quantity 1.00: order 7299408, price - rs 855) on 13th feb 2016 and they accepted the order along with rs 20 delivery charges. They cancelled the order for not supplying in time and moved the money to the wallet (Funds Credited due to Cancellation of order for J-BBFO[protected]. Amount credited for not delivering item) instead of crediting back to my account. Again I placed the order on 1st mar 2016 for the same item using the wallet amount (Prestige Deluxe Plus Baby Handi - Red 2 ltr, quantity 1.00: order 7830393). They cancelled it again for the same reason (Funds Credited due to Cancellation of order for J-BBFO[protected]
Amount credited for not delivering item ). Now the amount in wallet shows rs 835. I have lost rs 40 now and more over the product i wanted is not received and the money is also not credited back.

This is the worst company I have ever seen and they do not care to respond to customers. I have requested for the refund but it is not happening.

Please help me in this regard.

Wrt OrderID: BCVO[protected], I've not received RedLabel worth of 95/-. For this i made a call to the customer care twice, once during the delivery time and later the next day and they have promised that the amount would be refunded into my wallet, and wallet is not updated yet..

I payed the complete amount through online and I've received all the products except Red Label. So, i want a refund of the same. Why are you not refunding the amount even after making repeated calls?

I have placed three orders on 31st December 2015.I have received one order and cancelled other two orders because of delay in delivery. But I got refund amount for only one order. I have been calling customer care for last 2 months so many times, they always saying that we will check with back-end team and get back to you. But till now there is no resolution. It looks like big basket is not maintaining orders information properly.
My order details: A-MBVO[protected]

[Ticket No:4565052] I have not received the entire order instead some other items that I didnt even order.

t's more than 15 days since I have sent this mail that the funds be returned to my Bank account and I have not received any response from you.

Again to re-iterate please refund me the items that have not been delivered.

MDH Pani Puri 100 gms Carton
Horlicks Health Drink - Original 2 kgs pouch
Maiyas Namkeen - Mixture 1 kg
Maiyas Regular - Soan Papdi - 200 gms cartoon
Nastawala Khakhara - Kachori 200 gms
Nastawala Khakhara - Punjabi 200 gms
Venus Hakka Noodles - Veg500 gms
Scotch Brite Heavy duty Large 1 pc
Scotch Brite kitchen towel 3 pcs
Scotch Brite Sponge wipe larger 1 pc
Scotch Brite combi 2 pcs ( steel and scrub)

Last 10 day from 1 feb to 10 feb I call them thrice a day and even after 10 days, I am not getting my refund back
They are just giving excuses every time

I cant bear all this
My precious time is wasting due there bad service

Very sorry to state that I have ordered fish yesterday night(08/02/16 at 9.08 pm) and the slot available was on 09/02/16 5.00 pm to 7.30pm.
The order was not delieverd neither did anyone called me from big basket to inform me about it.
Twice i called customer care number [protected] (7.38 pm & 8.40pm ) and both the time i was told that i will get a callback within 10-15 minutes.
But i did not receive any call or any other intimation about it.

At 10.16 pm 09/02/16, i get a sms that "For items returned by you for order ORDER MBO[protected] Rs 33 has been added to your wallet."
But nothing was delievred to me, so how can i return it.

Your services are disgusting and the worst part is that the complaints are not acknowledged by you at all.

Hello my name is Mohamed ali I have apply for the job with big basket hey would reject me what is the reason is I have my religion freedom I have continue form a beard in face that reason for rejrejecting I hate BigBasket that reason only