BigBasket.com Complaints & Reviews

The time of delivery of my order was 7:30 pm to 10:00 pm. We waited till 9:55 pm and called the customer care of Big Basket to which they replied that it is not yet 10 and that your order will be delivered. It just didn't get delivered and neither were we given any intimation about the same. I called the customer care again at 10:30 pm and the auto-voice message was that the call centre is closed, please write to us at [protected]@bigbasket.com.

Next day morning I get an auto-generated message that your order will be delivered today between 7 to 10 pm. What if we are not there at home today. The order was not delivered on the day we wanted it. I had guests coming at my place the other day and the order was placed accordingly for that purpose.

Atleast an intimation & proper response from the company would have been appreciable. Not sure if I will get my order today too or not. Disappointed with their services.

I bought vegetables for the first time in Big Basket. First, I was surprised to see capsicum in the size of a coconut. Today, I washed Spinach (palak) and was shocked to see water color turning green and the leaves were slippery. After washing 5 times, the water color still remained green which I believe has been treated with chemicals, hence the color. I also bought broad beans which was full of worms. As a customer, I am very disapointed with the worst standards of the vegetables delivered by Big Basket. I am attaching a picture for your reference and bear in mind, this picture is after 5th wash of Palak. Either stop selling vegetables or sell good ones. But please don't cheat the customers who buy products from your website. This is not the way to do business.

After 3 bad experiences, I have decided not to order from big basket again. I once bought mozerella cheese and it was stale when i opened it just a week from when it was delivered. Thinking of it as a one time thing, I let that go. I placed an order with cash on delivery option, and they did not deliver it in the given time slot, they automatically rescheduled it and gave a slot that is inconvenient and i had to get it cancelled. Just few days back i placed another order, again cash on delivery and they did not deliver. No intimation, nothing. I ended up calling the customer service and they say they will give me another slot, it was a technical difficulty. They put me on hold and finally tell me that they do not have the stock at all. Why take the order if they don't have the slot. Why fool your customers and waste their time. I am thoroughly disappointed with their service and decided on placing this complaint.

Dear bigbasket,

I am not complaining, escalating or blaming you, just think what you are doing? Is this how you give the service to the customers?

Dx-bbo[protected]
Before thu 31 mar 2016, 09:43 pm
Cancelled(Without intimation they have cancelled automatically, i never cancelled any order, until @11pm night i keep on getting the sms your order will be delivered by 9:43pm)
Hope all the veggies are out of stock and they might have gone to lands to start cultivation.


Bbfo[protected]
Ready to ship 9:30am-12pm,[protected]
(By 9am, executive called up and said this order will be deilivered, i don't know where the goods is? Its 1:30pm now i didn't recieved the goods)
I think the goods are still in production process in the facory!!!
Customer care executive said order has been cancelled, i never cancelled any order, hope they are playing with customers. Again customer care executive called up and said your order will be deilivered by 2pm.


Ebo[protected]
Packed 5pm-7:30pm,[protected]
Hope today they might get goods from agriculture land because yesterday they gone for cultivation!!!

I really don't know whats going on here with badabasket, i never expected the first experience with first order will be like this, then you can imagine the future orders. I still hope badabasket will keep what they promise.

Its better to buy groceries @nearby shops rather than relying on online services. Because they don't know what they are doing.

If you rely on bigbasket you will definitely die with hunger :-) :-p

I have placed a order for online grocery through bigbasket.com of 4355 and made online payment but still the delivery boy took cash from my mother in my absence. I have called there call center and launch complaint but it is now 10 days and nobody has contacted me back. I also posted a complaint on their website. Ticket no. is 5897733 .My order no. was WPVO[protected] .

I Ordered for the first time and they did not deliver within 2 hours as mentioned in the Website. Called 3 times in 1 hour, every time they told they are tracking. And After 2 hours which is 4 hours from the time I placed the order I got a call to inform that the items which was ordered is out of stock. It is really disgusting and a very bad Customer Service

Hi I'm not here to complain about big basket products or delivery, I'm here to tell the big basket HR'S and management, 4 months back a person joined in big basket as a cashier
In white field hub & is now working in ayyappanagar hub for fixed salary he was the person who joined work with empty hands and now by making fraud in big basket he has done by 45 to 50 lakhs amount, it may sounds funny but he with his colleagues made more forgeries like dealing in van amount, return products, wantedly putting as damaged products, and sodexo etc., this is y big basket customers r very depressed by miss understanding this is a serious matter HR'S and Management please take care that person is also brought site of 40 lakhs in byappanahalli near hoskote, and also giving amount for daily rotation i[censored] don't believe me u can enquire in background, i[censored] guys don't take it seriously ill definitely prove it by showing evidence to CEO Hari Menon the same way hope u take an action, y I'm writing it here bcuz everyone must know about it and no action results in media news and finally his name is Seena cashier in ayyappanagar big basket hub

I had ordered few groceries in the morning and the delivery was expected to be at 7:05 in the evening and it was delayed by 10 mins and I was happy enough to enough to receive the products but here is the problem, the company brags so much about packing and stuff when I got, it was the worst packing I've ever seen and the delivery person is giving the products one by one in hand and this company can't give a cover but they give enough ads about reliability, delivery and all which is a total nonsense, so I ordered a Doritos nacho chips and the the chips was all broken and powdered and literally no air and with this I was supposed to receive a free Pepsi which I dint receive so when asked about the Pepsi to the delivery man, he said he had no idea at all. So this is what big basket is where they don't have a cover to pack and deliver.

Always deducting from wallet saying it's for weight difference of vegetables. .but when I order flour only they are still deducting.

Each time I by, they deduct from wallet saying it's for additional weight of vegetables. .but same happens even when I order flour etc and no vegetables or fruit..It is cheating

I've made an order on bigbasket.com just like many other times. The order delivered on March 5, 2016, with order No: MCO[protected] should contain following items:
1.2*6 cocojal coconut water bottles-200ml each-360 rs in total
2.6 little hearts packets-rs 10 each-60 rs in total
delivery-20rs
Total amount paid-440 Rupees.

The order delivered has following items only:
1.2 cocojal coconut water bottles
2.6 little hearts packets
The above items are received by my friend Varun Bharadhwaj Gurugubelli as I was out in Zaitoon, IIT Madras, Chennai in a meeting.
Missing items:10 cocojal coconut water bottles.

It is to be noted that they often deliver this cocojal bottles as 1 bottle instead of 1 (pack of 6) cocojal coconut water bottles. This can be verified with my previous orders with bigbasket.com and my complaints and their replacement of these missing items. They've provided me with the missing items each time but not this time.

I've called the customer care of bigbasket.com through mobile Ph.No:+[protected] on following times:
1.March 5, 2016 8:08 P.M.
2.March 9, 2016 9:03 P.M. Complaint No:5506031
3.March 11, 2016 3:04 P.M. Complaint No:5588771
4.March 18, 2016 2:13 P.M. Complaint No:5741871

It is said that these calls may be recorded for training purposes. The information that I'm going to say can be verified based on my calls anyway.

The reply from the team is different each time I call them. Once they said that they've verified the mistake and are ready to refund missing items value of 300 Rs and additional 50% amount 150Rs of missing items cost according to company policy. Similar things were told each time. They always say that they will get back to me in 5 minutes and never call.

The call cost is exorbitantly high for this customer care number: +[protected]. This call cost of all the calls is exceeding my refund amount for each new call of mine. And this is wasting lot of my personal and professional time disturbing my daily life. The whole purpose of making an online purchase to make my life more peaceful is completely lost in this process.

So, I would request you to get my money refunded with a penalty as they incurred so much problem to my life wasting time and money:
Missing items cost:300 Rs
Refund according to company 50% policy:150 Rs
Call costs: 50 Rs approximately, might differ from the exact value as I don't have call cost database due to prepaid sim.
Penalty for personal losses

I would request a total amount of Rs 10, 000 for the penalty of these crimes of intending to steal my money and making false promises and cheating me. Again I would like to emphasize that all these calls might be recorded as said during my call to customer care at all the above mentioned times.

Please do ensure that I get rightfully what is mine and punish the wrongdoers so that things like this do not repeat.

Facing worst service in Kolkata Big basket. Order has cancel without intimation. After calling [protected], PPl are less bother to help even given the wrong information. Even call disconnected from big basket end.

I request we don't expect such service. if you are not able to provide the service please stop.
order num :
MKOO[protected]

This will definitely be the first and last time I am ever gonna order anything from these scamsters. The delivery took a full 24 hours . What's the point of having a home delivery option when a person can go to a nearby vendor and get things within a minute. I made a payment online via debit card and its been almost 24 hours since the product arrived. inspire of various calls to the customer service, I was subjected to various excuses by the representatives and a supervisor (Mr.Prasad). absolutely horrendous service. I reckon the way you guys are dealing your customers, you'll probably be a 'has been' company within sometime. Grofers and Askmebazaar do a much better job than you guys.

I placed an order from bigbasket mobile app on thu 17 mar 2016.

Delivery type: express delivery
Date on incident: 17 march 2016
Order no. : dx-mbo[protected], dx-bbo[protected]
Contact no. Of big basket :[protected],[protected],[protected]

I placed an order on 17 mar morning and got a confirmation message at 10:04 am and got a confirmation message that "your order #dx-mbo[protected] will be delivered on before thu 17 mar 2016, 12.34pm.

I was expecting delivery on time, so that i can go to my work at 2 pm.
Then the delivery guy came around 1 pm for delivery but delivered wrong order. Then the customer care cancelled and re-placed the order and confirmed the delivery will be done by max 2 pm.

I called on multiple numbers to understand the delay in delivery. But nobody responded well and calls were disconnected. That was quite unethical behaviour.

After following up again and again, the order was finally delivered by 4.30 pm. And following the delay, i had to took a leave from my work.

Major issues:
1. There is no option to cancel the order
2. There is no way to track the order.
3. The delivery team should verify the order to be delivered before delivery.

An order placed on Monday was supposed to be received on Wednesday between 9.30 Am - 12 Noon. However, after 12 pm i get a call asking if this can be re-scheduled to Thursday . They make you wait unnecessarily and if I have to depend on them I ll end up starving I guess, so no more Big Basket service.

I ordered an eggless Schogetten Alpine Chocolate - Milk with Hazelnut 100 gm Box, but received an egg chocolate.

I raised a return order for the same. The wrong product was collected by the company representative.

I called the customer care to know about their policy for such kind of mistake and the action they would take for the same. They just credited my Big Basket wallet with the 50% of the amount of the product as the compensation.

I told them that I don't need the cash but the concrete steps the company can take. But the customer care representative was like he can only credit my account with 50% value of the product as compensation.

According to me my beliefs are hurt and I don't think the company took an appropriate step.

Complaint No.- 5690825

I have placed order and was suppose to received items yesterday between 7:30 PM to 10 PM via order # BPO[protected] . But did not receive.
I waited till 9:30 PM yesterday then called on customer care number, they informed me Items are on the way and will be delivered in next 30 minutes.

Below is the message which i received at 9:40 PM Yesterday.

Regarding your order # BPO[protected]. Based on current status there could be a delay of 30 min beyond. Our sincere apologies. Thank you. Bigbasket Team.

Even though i did not receive order yesterday.

Moreover when i called today morning got to know my order is cancelled i don't know why when i am tracking my orders and talking to customer care executive.

Questions on Process :
1. Why Order was not delivered on Time ?
2. Why Customer care sent message that you will get your order in next 30 min when no one was coming to deliver the order.
3. If there was problem in delivery they should send order today morning, why it got cancelled. Really Very Disappointing.

I may not purchase any items in future but kindly deliver my order this time as my last order from Big Basket.

Dear Team,

I have ordered few groceries on 8th mar'16. As per the website the product was BB Royal gujarat(17) rice (25kg) for Rs. 379/-. I ordered 6 packets of this rice and made the payment through credit card. Now, when i got the delivery, they supplied me BB royal gujarat (17) rice (10kg) packet 06. nos. I returned those rice packets as the quantity send to me was wrong. I called the customer care department & they said it was not 25kg but it was 10 kg packet for 379/-. I have received confirmation email of my order which shows the quantity which i order was 25kg packet. Inspite of forwarding them same email & snap shots of the same. There is no reply from their side, all the customer service representative (Gunashekhar, shaileja, and other 2 people) are giving different answers and not resolving my query. I have also written an email to them for the same query, but there is no respond from their side. Kindly help me to get my money back.

Regards
christina

Innovative Retail Concepts Pvt Ltd
Gala No: A3, Krishna Mill Compound
Sonapur Lane, Off LBS Marg
Bhandup West Mumbai - 78
Tel.: +[protected]
Thank you for your order at
BigBasket.com.
Order No: BMO[protected]
Your order will be delivered to this address:

Chetna Pandya, vasant prakash A wing flat 201,
off 7 bungalows,
opp. Amarnath Towers,
Vesava (Versova),
Mumbai - 400061
Phone Numbers: [protected]
Delivery slot: Wed 09 Mar 2016 between 07:00 am and 09:30 am

No phone No Delivery Waited till 9.45 am then called up They put me on hold came back after 6 min of wait ..tell me that it will be delivered by 10. 30 am This is not acceptable by anyone ..what kind of delivery service are they operating..just a sorry does not work and a 10 percent discount does not work for making me wait and most important not bothering to call and let me know the delivery is going to take more time.
At 10.20 am when the delivery boy came he said something went wrong with the van..this excuse I have heard before..I did not accept the delivery ..Most irresponsible and with no ethics is this COMPANY BIG BASKET.

I am the regular customer of bigbasket. 06th March, I received my order including boiled rice. When I saw the rice, I thought why it is very yellow colored. But, I satisfied with company name.

07th March my wife cooked the rice, that time very bad smell producing the rice. That time we switched of the gas stove and poured the rice into swage canal.

I very much felt out about this bigbasket company.

How to accept his product quality promise.


I really very much felt out.