BigBasket.com Complaints & Reviews

I had been regularly shopping from Big Basket over 6 months. I somehow got immuned to occasional quality issues and slippage in delivery. My recent experience with Big basket was pathetic enough that I have lost all faith and have decided to move out for better alternatives. Last Saturday, I had booked the Saturday morning slot between 7 am - 9:30 am. After around 10 am I called their customer care who communicated that due to operational delay, my order got delayed and will be delivered in next 20 mins. After around 11 without any soul from bigbasket, I called them up and now they were clueless as when the delivery would happen. As it was nearing 12:00 I heard a ring when I saw these delivery guys out on my door without a drop of apology. I ended up missing my Doctors appointment. I overlooked it as such these can happen expecting that it would not recur. Today I made the same mistake of booking from Bigbasket, same slot and to my utter dismay, there was no delivery. Called them up and no one was able to provide any details on when I can expect the delivery. At around 5:00, I got totally frustrated and requested to talk to their supervisor Naveen. He committed that he would cancel the order and re-order for the morning slot of Sunday. To my utter dismay, it was just another lie as the email acknowledgement I received was for the evening slot. I asked them to refund the entire money in my wallet and they were unable to do do. I would not recommend any one to trust Big basket.

Hello I had placed order on 30th august 2015. Ireceived that on 31st of august.Myorder id is A-MPVO[protected]..in that order I choose offer given on ashirvad ata+ gemini oil+sugar..i suppose to got 3 gemini pack as per offer..but it was not happen..big basket gave me only one pack of gemini oil..and in that offer they increase price of ata, oil and sugar from there oruginaal price...Many time i called customer care of big basket..but not a single action taken by them..worst service given by customer care of big basket..I am going to attach offer given by them on site..in which it is clearly mention that there are 3 packs of gemini oil in offer..

Big Basket is so far the worst services company that I have experienced. They have failed to live up to their delivery commitments (in terms of the delivery time and items delivered) for consecutively 5 times in a row now. Their customer support is the lamest of all and can't do much apart from apologizing on call or sending the same apology email over and over again from different IDs. Without a miss, they have failed to deliver my order on the same day and are instantly ready with excuses such as operational issues, delivery boy going to incorrect address, vehicle breakdown etc. Even if they make on time, some of the items are always missing and customer only comes to know when the delivery boy shows up. This is extremely frustrating and one realizes that Big Basket has no regards for their customer's time, needs and experience.

On Aug 5th 2015 charge for 1017 INR showed up on my account. The charge is tagged as short collection for a delivery in 20th July 2013 (over 2 years ago) I called 3 times on 3 different days to figure out what's wrong. I was assured that charge will be removed in 1hr and some one will call me to confirm. 7 days later no call and charge is still there so much for customer service. The order number under dispute is BBO[protected]

Date of incident: 05/08/2015 Order no. MDFO[protected], Delivery boy took money for an UNDELIVERED product which was more than Rs 400! On calling, he cut the call. Help line number given was also fake! HAD A HORRIBLE EXPERIENCE ON THE FIRST SHOPPING ITSELF! NEVER TRUST BIG BASKET Resolution: I want my money back! Full refund.

There is big difference between idli rawa and normal rawa as former is made of rice and later of wheat.. How can you send samolina with a label of idli rawa.. You made me waste around a kg of samolina. I soaked it to make idli and it became wet dough.. What shall I do with it.. When you have least knowledge if some product please don't sell it.

Purchased 1 Kg of Langra Mango but the mangoes are too hard and raw and also very sour in taste. I looked for but did not find any exchange policy in their website. They are selling the mangoes for Rs 100/Kg though the quality full mangoes are available in open market at Rs80/Kg. They are taking high price but it okay if they are charging for door step delivery but should at least the quality for their growth and recommendation. Request you (Big Basket) please take care of this.

I had ordered vegetables on 5/6/15.The delivery slot was between 7-10 pm. I waited till 9pm and the delivery didnt come.therefore went out for dinner.at 9:30 the delivery guy comes. So ask hinto wait for 10-15 mins or instead finish wid other delivery and come back. But the delivery guy was not at all co-operative n instead kept say to cancel the order. My bill was already paid online and i knew i wont be avialable to get delivery tomo as will be working. So i still insisted for the same day delivery and asked to the delivery guy to wait for atleast min 5mins. But the delivery guy was very rude in behaviour and woudnt pay any attention to wht i said and went away. I was forced to cancel my delivery and didnt get the refund back to my bank a/c as i paid thru debit card. Im very furious and will never be recommending any one or no longer order from bigbasket.com

order ID: BHFO[protected] Ordered 3 Sofit soya milk product from Bigbasket Ordered on 23rd May 2015 to be delivered on 25th May 2015 Received product on 25th May on which the MFD is[protected] It will be in good condition only for a week at maximum. Its an outdated expired product.

I had placed the order yesterday and it was supposed to be delivered between 5 and 7:30 PM. I got an sms promptly saying it is out for delivery but the delivery guys never turned up! I called them thrice, they said they will call me back in minutes, but no one called me from the customer service. How unprofessional!! I think we have to pay for the products and also for the damn calls we make to the customer service who are totally inefficient and incapable. They said they were unable to trace the delivery vehicle and promised me a refund of 10% for not delivering on time. I have not heard anything about that yet. I told them to reschedule it to the first delivery the next day as i did not intend to receive it that late in the night. Finally they knock the door at 10PM!! and just drop the things and go, when asked why they were late, there was no response, they did not even ask us to enter the pin in the device that the delivery boys carry. We do not receive what comes free with the products. On 5KG wheat flour there was something available for free and it never came through, even if it is trivial, wont we get it for what we pay in the normal shops or even big bazaar kind of outlets? I had mailed their customer service, nothing comes back from them except the automatic response. They just do not respond to your query, no matter how many. I had ordered a few times from them and this is the first worse experience. What surprises me is that their warehouse is just a couple of kms away from my place and they could still not send it to me on time. i do not know what caused such long delays. My honest advice to all is that please use Cash on delivery option, it is not easy to get money back when you have already paid. They are just not reliable, not worth banking on.

Order not placed successfully but the Amount deducted from PayUMoney Wallet, it got stuck at a blank page and never proceeded further but the amount of Rs 436.05 was deducted. Merchant Name: www.bigbasket.com Order Amount:Rs 459.00 Payment ID: 32179098 You Saved :Rs 22.95 Merchant Order ID: 865911 You Paid :Rs 436.05

This is to bring to your notice about the issue in packing of products by Big Basket delivery service. Proper covering of products like condoms while delivering it to a house is very necessary and sometimes it is sensitive to the environment the house is related. especially a house having many members like children and old people. Displaying such items in front of them is inappropriate. So please ensure that such private products are delivered with neat packing. I am disappointed with Big Basket service in this regard. Please prioritize this issue and give necessary guidelines to Big Basket to sort out this issue up-to the customer satisfaction level. Also the delivery time advertised by the online store for the "Same Day Delivery" is not available at all for the items we ordered.

Order No: BBFO[protected] Yesterday I saw an advertise from BigBasket in Facebook where it shows tomato, potato and onion free for the first time user if he purchase more then 500 but after I ordered for 1000 rupees also I didn't get the promo and when I called their customer care and wrote a mail to them also they told me the offer is not available for now but as for the offer was if some one purchases for more then 500 and he is a first time customer and from Bangalore he will get 1 kg Onion, 1 Kg Potato and 1/2 kg of Tomato their was no date mentioned or nothing I am attaching the url and also the Image. bigbasket.com/FPFBFREEBLR/?utm_source=facebook&utm_medium=cpc&utm_term=G...⇄ tm_content=Ban&utm_campaign=Grocery_NF_FreeProducts_CPC_Ban_All_All_ProductI...⇄ -marketing