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bigbasket.com
1.7
Updated: May 20, 2025
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So far, so good. BigBasket.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BigBasket.com will keep up the work and continue to help more customers with their concerns even better 🤝
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BigBasket.com reviews & complaints page 61

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Hari hara reddy D
from Hyderabad, Telangana
May 25, 2015
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Received an outdated milk product

Address: Hyderabad, Andhra Pradesh

order ID: BHFO[protected] Ordered 3 Sofit soya milk product from Bigbasket Ordered on 23rd May 2015 to be delivered on 25th May 2015 Received product on 25th May on which the MFD is[protected] It will be in good condition only for a week at maximum. Its an outdated expired product....
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Raje1703
from Bengaluru, Karnataka
Apr 17, 2015
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Order BBO-2410755-150415

I had placed the order yesterday and it was supposed to be delivered between 5 and 7:30 PM. I got an sms promptly saying it is out for delivery but the delivery guys never turned up! I called them thrice, they said they will call me back in minutes, but no one called me from the customer service. How unprofessional!! I think we have to pay for the products and also for the damn calls we make to the customer service who are totally inefficient...
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Susmita Pathak Mahanty
from Delhi, Delhi
Apr 7, 2015
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Order not placed successfully but the Amount deducted from PayUMoney

Address: Bangalore, Karnataka

Order not placed successfully but the Amount deducted from PayUMoney Wallet, it got stuck at a blank page and never proceeded further but the amount of Rs 436.05 was deducted. Merchant Name: www.bigbasket.com Order Amount:Rs 459.00 Payment ID: 32179098 You Saved :Rs 22.95 Merchant Order ID: 865911 You Paid :Rs 436.05...
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SJac
Mar 20, 2015
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Big Basket Packing Issue- Bangalore

Address: Bangalore, Karnataka

This is to bring to your notice about the issue in packing of products by Big Basket delivery service. Proper covering of products like condoms while delivering it to a house is very necessary and sometimes it is sensitive to the environment the house is related. especially a house having many members like children and old people. Displaying such items in front of them is inappropriate. So please ensure that such private products are delivered...
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shubham556
from Bangalore, Karnataka
Nov 2, 2014
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Big Basket Giving False promotion in Facebook

Address: Bangalore, Karnataka

Order No: BBFO[protected] Yesterday I saw an advertise from BigBasket in Facebook where it shows tomato, potato and onion free for the first time user if he purchase more then 500 but after I ordered for 1000 rupees also I didn't get the promo and when I called their customer care and wrote a mail to them also they told me the offer is not available for now but as for the offer was if some one purchases for more then 500 and he is...
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