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Bikanervala / Bikano Complaints & Reviews

www.bikanervala.com

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Updated: Oct 1, 2024

Complaints 281

Resolved

57

Unresolved

224

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Bikanervala / Bikano reviews & complaints page 13

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Address: New Delhi, Delhi

Website: www.bikanerwala.com

I ordered a Diwali gift package from the company's online delivery website to be delivered before Diwali in faridabad. I made the order on 23rd Oct with the understanding that if I ordered before 25th Oct, the company would guarantee to deliver the package before Diwali (as mentioned on their website). My package was delivered at the wrong address (in Gwaliar instead of Faridabad) and the poor customer service did not take my complaint seriously. As a result, . my package arrived 2 days after Diwali and in an incomplete state.
The package I ordered and paid for contained a box of sweets, a card and a candle but the late delivered package only had sweets.

Dec 22, 2016

Complaint marked as Resolved

Bikanervala / Bikano customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Bikanervala / Bikano Customer Care's response Dear Shubhi, we regret for the inconvenience caused. Kindly share your contact details so that our team can get in touch with you and look into the matter.
Thanks/Bikanervala

Mar 20, 2017

Updated by shubhi.66 Hi, My email address is shubhi.[protected]@gmail.com. I would like the team to contact me over email only.

Thanks,
Shubhangi

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Address: 122001

Yesterday we brought dry rasbhari as it was festive day, but the quality of rasogulla's we get was very poor. .even they are not well cooked, from inside some of them are half cooked, its the first time we have seen such a poor quality of products from bikanervala. It ruin our night, if anyone of your employee want to check we have preserve the sweets, you can come and see how poor these sweets are, we are not satisfied with item we get, , its a totaly fraud you can with us because we had paid for best but not get even normal quality, so thats ur brand name'' bikanervala'' thats what you sell. Other details - no. 004CASH 510 SERVICE TAX NO AAIFB6074DSD001 TIN NO. [protected] adress of shop - GROUND FLOUR ILD TRADE CENTRE SOHNA ROAD SEC47 GURGAON PH NO [protected]

Dec 18, 2016

Complaint marked as Resolved

Bikanervala / Bikano customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Bikanervala / Bikano Customer Care's response Dear Amit, we regret for the inconvenience caused. Kindly share your contact details so that our team can get in touch with you and look into the matter.
Thanks/Bikanervala

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Address: New Delhi, Delhi

Website: www.bikanervala.com

I am disappointed at our most recent experience with bikanervala online services. As rakshbandhan is most important festival for we indians. It’s very panic that i could not send rakhi to my brother, which i have booked online on bikanervala website. They have, t deliver and replied that shipping address is in non serviceable zone than why the merchant has taken order.
Its very disappointing that bikanervala, a big name in indian market is giving such kind of services. The merchant has not reimburse amount till now.

The customer support team has not replied after many complains. I called many time but they hold my phone for 5-6 minutes. Its big harassment.

Sincerely,
Nishi manchanda

(Booked item [protected]).

+91 [protected]

Oct 29, 2016

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Bikanervala / Bikano Customer Care's response Dear NishiManchanda,

We apologize for the delay in response also thank you for sharing the details with us. Our team shall connect with you soon.

Thanks/Bikanervala

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Website: www.bikanervalaonline.com

I bought a rakhi and sweets package on aug 14, 2016 and paid with e banking to deliver to my brother in hyderabad. They deducted money rightaway and didn't confirm about my order evenin 24 hrs. I contacted them via email, query on their website link provided and no body bothered to answer. I tried to reach their customer care number which was not picked up as well.
Highly disappointed with their unprofessional behavior.
I would never buy anything from them and will spread the word with friends and family.
Varsha

Oct 25, 2016

Complaint marked as Resolved

Verified Support

Sep 23, 2016

Bikanervala / Bikano Customer Care's response Dear Varshat,

We apologize for the delay in response & also regret the inconvenience caused to you. Kindly share your contact details, in order to look into the case deeply.
Thanks/Bikanervala

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Address: New Delhi, Delhi, 226016

Website: Bikanervalaonline.com

Wrong delivery of rakhi special order no. [protected] and your shipment no s[protected]
Sir.
They have delivered the order at a wrong address. it was to be delivered at bangalore nd have been delivered in lucknow.
It was a rakhi special and it wasn't delivered it on time. so i want to cancel it.. and claim for refund. i have given the order on 14th nd today they have delivered. and now the sweets are just not eatable.
At least before giving delivery they should check the address details and contact details.
They have spoiled all my surprise for my brother.
And just because of your wrong nd late delivery i could even send him rakhi.. now
I want it to cancel it and want my amount back..
And their service provider delhivery people didn't come to visit the address given nd gives the feedback as consignee not available.. seriously.

+1 photos

Nov 4, 2016

Complaint marked as Resolved

Verified Support

Sep 23, 2016

Bikanervala / Bikano Customer Care's response Dear Shailja Rathore,

We apologize for the delay in response & also regret the inconvenience caused to you. Kindly share your contact details, in order to look into the case deeply.
Thanks/Bikanervala

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K

Karan Chandhok

from Boisar, Maharashtra

Oct 31, 2016

Sir, I have purchased 9 units of bikano rasgulla pack, from CSD canteen, after opening one unit I was surprised it was stinking.
It's manufacturing date 1/9/2016. And expiry date is 1/9/2017

Today' s date is 23/10/2016
I have purchased them as a Diwali gift and what would have been or image after giving such rotten sweets.

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Address: New Delhi, Delhi, 110052

Website: www.bikanervalaonline.com

I had made online purchase of sweets from www.bikanevalaonline.com.On 8/8/2016, when I purchased the sweets for (Rakhi ocassion) my brother, confirmation of delivery shows till 15/8/2016 .But till date rakhi along with sweets not delivered.My order no is [protected].They give the tracking code no- S[protected]Delhivery courier).On it shows that they dispatched my order on 11/8/2016 but till 14/8/2016 its reached till gurgoan.After 4-5 days any eatable packed item should not be able to eat.I am corresponding through mail ( [protected]@bikanervalaonline.com) and phone also.but no response of mail and they are not picking up the phone.[protected].Through mail I request them to cancel the order and refund the same.but waiting of reply till.

I request you to kindly look into this matter and do needful.
Attached order sheet and current status.

Oct 25, 2016

Complaint marked as Resolved

Aug 16, 2016

Updated by jitender1969 date 16/8/2016

thanxs for your reply

but 24 kms cover in 4 days, how will cover 2400 kms in 2-3 days.Is the product eatable.I think you should return it to bikanervala
please define and reply the same

jitender nagpal
M-[protected]

On Tue, Aug 16, 2016 at 4:13 PM, delhivery <customer.[protected]@delhivery.com> wrote:

Dear Jitender Nagpal,

Thank you for contacting Delhivery.

We sincerely apologize for the inconvenience caused to you.

With reference to your email we would like to inform you that your shipment is in transit and will be connected shortly to your destination city. You may expect your shipment to be delivered within next 2-3 working days at your shipping address.

Please don’t worry. Your shipment will be delivered on high priority as I have communicated to the concerned team.

Feel free to contact us for any other query, we would be happy to help you.

Regards,
Customer Support
Delhivery

On Tue, 16 Aug at 3:50 PM, jitender nagpal <[protected]@gmail.com> wrote:

[protected] Forwarded message[protected]
From: jitender nagpal <[protected]@gmail.com>
Date: Tue, Aug 16, 2016 at 3:42 PM
Subject: Fwd: [Order [protected]] bikanervalaonline Order Confirmation tracking id- S[protected]
To: [protected]@bikanervalaonline.com
Cc: customer.[protected]@delhivery.com

date 16/8/2016

kindly reply the mail.tomorrow i will not accept the sweets.also refund the same to my bank

jitender nagpal
m-[protected]

[protected] Forwarded message[protected]
From: jitender nagpal <[protected]@gmail.com>
Date: Mon, Aug 15, 2016 at 11:16 AM
Subject: Re: [Order [protected]] bikanervalaonline Order Confirmation
To: [protected]@mail.buildabazaar.com

Dear sir
How and when my order dispatched.4 days gone it reached Gurgaon, how it Will cover 2400 kms today as per order today will be delivered. Is pinni able to eat or not.please reply otherwise canceled the order
Jitender nagpal
M.[protected]
On 08-Aug-2016 9:43 PM, <[protected]@mail.buildabazaar.com> wrote:

Bikanervala
Dear jitender nagpal,
Thank you for shopping at www.bikanervalaonline.com
This is your electronic order confirmation for [protected] .
Please save it for future reference. You will need this should you wish to contact us in relation to this order.
Thank you for authorizing payment for the amount Rs.468 being the total order value.
Details of your Order
Order Date - 08.08.2016 21:43
Order Confirmation Number: [protected]
Deliver To:
Simar Nagpal
[protected]
BLOCK 15, ROOM NO-608, MANIPAL INSTITUTE OF TECHNOLOGY
MANIPAL 576104
KARNATAKA
INDIA
Bill To:
JITENDER NAGPAL
[protected]
B-4/29, ASHOK VIHAR, PHASE-2
DELHI 110052
DELHI
INDIA
Payment Summary
Payment Methods: Net Banking
Quantity Product Unit Price Net Price
1 Bikanervala Pinni Special-Rakhi gifts
Rs.468 Rs.468
Purchase Summary
Subtotal: Rs.468
Shipping: Rs.0
Tax: Rs.0
Discount: Rs.0
Order Total: Rs.468
Please note that all orders are subject to stock availability, and orders are typically shipped within 3 to 5 working days and take additional 1-3 working days of shipment time. For some destinations the shipment time may be longer, as mentioned in our Shipping Policy. During the sale period, some orders may take longer for delivery.
We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you, we shall inform you accordingly, and cancel the item(s) from your order. In such cases your credit card will not be charged. Please see the Shipping Policy on our website for details.
We value your business. Hope you enjoy shopping with us.
Kind Regards,
bikanervalaonline Team
www.bikanervalaonline.com is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at[protected], or e-mail us at [protected]@bikanervalaonline.com"
DISCLAIMER
You have chosen to transact directly with the www.bikanervalaonline.com hosted on buildabazaar.
www.bikanervalaonline.com is solely liable for any and all the transaction related claims and disputes that may arise through use of this website.
Copyright © 2016, www.bikanervalaonline.com

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Verified Support

Sep 23, 2016

Bikanervala / Bikano Customer Care's response Dear jitender1969,

We apologize for the delay in response & also regret the inconvenience caused to you. Kindly share your contact details, in order to look into the case deeply.
Thanks/Bikanervala

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: bikano.com

I had purchased sweets (rasogolla) from gupta store, sector 15, noida, having smell and poisonous.
One of my family member eaten it, and multiple times vomit happened. on packet of sweets (rasogolla) expiry date mention (best before) 03/06/2017.
(m. r. p: rs. 200.00 | date of mfg: 03/06/2016 | batch no.: b2adb | best before: 03/06/2017)
I have tried many times to connect customer care for my concern & feedback but no any responsible person there to pick call.
I have also raised complain by email, but not getting favorable response yet.

Pls look on it.

My contact no: [protected]

+2 photos

Bikanervala / Bikano customer support has been notified about the posted complaint.

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Address: Agra, Uttar Pradesh, 282005

Website: www.bikano.com

I am deeply disappointed to find extensive fungi in one of bikano papad packet.

I am attaching some pictures where someone may find extensive greenish fungal growth on papad. It's extremely disappointed to find such poor and unhygienic product of bikano.

The papad packet was closed one, as usual they are from supplier, but after opening it in kitchen, the papad were in shameful situation having too much fungus.

+4 photos

Oct 25, 2016

Complaint marked as Resolved

Verified Support

Sep 23, 2016

Bikanervala / Bikano Customer Care's response Dear lovyarun,

We apologize for the delay in response & also regret the inconvenience caused to you. Kindly share your contact details, in order to look into the case deeply.
Thanks/Bikanervala

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Address: 201002

Complaint reg. raj nagar ghaziabad manager - mathew. mr. mathew behaved extremely rudely with us. his behaviour was completely irresponsible. my car headlight was broken in bikaner parking when guard guided us wrongly. bikes were parked wrongly outside designated area by guard. but mr. mathew started blaming us & shouting at us in public. he bluntly said that he & guard are not responsible for anything.instead of handling situation politely & maturely, he humiliated us in public, blamed us, made fun o[censored]s & shouted at us. such kind o[censored]nprofessional behavior is not expected at bikanervala outlets. we will never go at this outlet again & definitely suggest others the same.

Aug 8, 2021

Complaint marked as Resolved

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Bikanervala / Bikano Customer Care

from New Delhi, Delhi

Aug 11, 2016

Verified Support

Dear Neha,

Apologize for the delay response.

We regret the in-convince caused to you. Kindly share your contact details, in order to discuss and address your concern accordingly.

Thanks/Bikanervala

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Address: New Delhi, Delhi, 110092

Team,

This is very unfortunate that I have to write this for bikanervala

I am a regular visitor of it's restaurant(preet vihar branch delhi-92 since last 10-12 years and i visit twice or thrice a month and instead of improving their standards and qualities they are decreasing it.

yesterday night i visited their restaurant with my family and when we were enjoying the food, my mother found a cockroach and some mosquitoes in her meal and this is not the first time that has haapened with us in their restauarant inspite second time first time it was a fly in raj kachori. my mother and I were feeling very ill since last night and had food poisioning.

Just wanted to know if they charge so much for your products and charge also a handsome amount as service charge so is this their service????

When I informed about it to their manager he told that what can we do for mosquitoes, so want to ask if we have to eat mosquitoes in their so called high class vegetarian restaurant why should not we eat at outside thelewala food.I mean they have the same standard as theirs now.

It has broken my vegetarianism which is not acceptable at any cost and I am going to public all these facts to different social platforms.

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A

arogy50

from Gurgaon, Haryana

May 9, 2016

Bought chilli paneer from your outlet p k delicacies chana kya puri invoice no 000fsp[protected] dated[protected]
Is very poor quality we through it to dustbin please look into the matre we are not expected from you

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Address: Hyderabad, Andhra Pradesh, 500015

Website: www.bikanervala.com

I visited this so called sweets and breakfast provider today morning with my girlfriend. Trust me the people who work there and people who manage them are just horrible, uneducated, rude, unprofessional. We ordered one breakfast buffet and one plate puri sabzi. They keep on repeated the same thing that sharing is not allowed. We did not ask for any thing extra.. Whatever food was given to us, we were eating half of it. We never asked for extra food which actually will mean sharing. A guy who works there comes again and says that we are not supposed to share. I asked for the manager who is available. He says break fast buffet only one person should eat.. The other one cannot even have a bite from my plate. REALLY... THIS IS REALLY INSULTING. We do not pay money to get insulted early in the morning. Would request you to remove the current staff immediately and hire people who actually know customer management. This happened at bikanerwala which is located opposite to taj banjara.. Near banjara hills.

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K

Kali_426

Mar 27, 2016

We had to pay 453 rupees for this insult. We walked out of this food court as we got insulted. Please take necessary action on this.

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Address: Hyderabad, Andhra Pradesh, 500034

Website: www.bikanervala.com

Hello!

I had purchased rasgulla (Normal -4, rajbhog -2), i thought rajbhog will have dry fruits in a small quantity, as a shock, there is only one pistachio in the center? That one rasgulla is priced at -34 /- i did not understand what is the difference between this and normal rasgulla.

I am not satisfied at all. Its not about price, its about the detail you said me. I was told that there would be dry fruits in the center.

This is clearly robbing of money.

Iam not satisfied at all!!!

Thanks,
Sriram

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Address: Allahabad, Uttar Pradesh, 211003

Dear sir, we are very old customers o[censored]rs and visiting ur place since its opening
but today when i visited urplace i was very disappointed to see the behaviour o[censored]r manager mr sanjay kumar singh. firstly when i was giving the order i asked him whetheru are giving any offer or discount on food like others such as Haldiram etc . i was shocked to hear his reply and i am sure u will also be shocked as i when u will here his comment, he said go to haldiram we have not invited u to come why u came. is this the way and tradition of a reputed business house like urs. although i over looked that incidence as it was 11 in the morning and i was not interested in fighing with thar gye. i purchases few items vide ur retail invoice no 0000fsp[protected] dt 19/3/16 of rs 481.00
after that i gave some other order vide retail invoice no 000fsp[protected] dt 19/3/16 of rs 57.00 when my daughter went to the counter to take delivery of the second order ur honourable mR manager sanjay kumar Singh was standing there and said yaha se jao bina paisa yaha kuch nahee miltaa and my daughter replied that papa has already paid he told ek baar me samaj me nahee ata kya chalo hato yaha se paisa leke ao
it was very hurtingto me so im writing this complaint to u hope u will do the needfull
with warm regards

vevek jain
[protected]
[protected]@rediffmail.com

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.miher.edu.in

Hi,

This is to inform you that i have placed order for tomorrow on 11th February in for delivery. Your order ([protected]) booking guy not book same day order so he has give another manager number for booking order. I call to Mr. Om Prakash-[protected]. His not reply in properly talking manner & he cannot response properly with customer, and he is fighting with us and talking loudly. I do not know why. I think is seating on manager seat so he cannot listen any excuse or place order for next day.
he said given payment advance and collected order from counter, what is meaning of "free home delivery".
My request is only my order quantity should be available in house because my order is little big.

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Address: Gurgaon, Haryana, 122001

Dear; On 31 dec 2015, I bought amount of 2390 rs. i made payment card and due to your system error deduct my amount. but not find yet refund from your company. amount i paid cash too. for ur reference detail below of my statement. date31 dec 2015 Withdrawal2, 390.00 Cheque/ref no.[protected] Narrationpos 485446xxxxxx0012 bikanervala (gur pos debit Value date31 dec 2015. My contract detail below [protected]. I see ur positive respond. Saurabh dhar dubey.

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Address: Gurgaon, Haryana, 122002

Website: www.bikanervala.com

This is with reference to my purchase of 50 packets of sweets from Bikanervala, sec-29, Gurgaon. their people loaded the packets in my car. in reaching home i saw that it was 48 packets instead of 50 packets. on raising the same issue when i visited them after 2 days, they blatantly denied. infant the manager even refused to talk to me, just stating that if i have any problem i can mail to the customer care. finally i had to leave when i saw that no one was interested in my problem and mailed the problem to their email id. yet after a week there has been no reply. its not the question of 2 packets of sweets but the service that the company gives to its customer s and their blatant confidence that the system will not be able to bring them to book and they can go by their self made law rather than the law of the state Purchase made for Rs 26, 105.00 through American Express Card No. ***32006 at BIKANERVALA on 06/11/2015 at 09:02PM IST.

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Address: New Delhi, Delhi

Today i visited bikanerwala karol bagh for lunch. When i started my lunch i saw one big rat was on my table. I was to pathetic. People are coming in bikanerwala because its known for hygiene. But today i saw a worst place where i spend my money and i am really disappointed and when i complaint to floor manager (Mr. Singh) they were try to bribe me wheather i take money or they provide me fresh food. But today i realize that haldirams have more clean outlets than bikanerwala. Kindly register my complaint and resolve my issue Regards Jatin talwar [protected]

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Hi, I ordered samosas, kachori and dhokla today. 1. They served with bare hands, in front of my eyes...one guy behind the counter picked up the samosas with bare hands, gave to the other guy, who was standing outside the counter and then he put it on the plate and served us. Both the men were continuing touching other stuff before and after serving. 2. The dhokla was worst in taste. I asked to get a taste for it and they said it's Rs. 25 / plate which I had to buy. Since my kids were hungry, I ended by buying one full plate of it. Whereas it was very bad in taste with water flowing down in it. On mentioning this, the person in-charge started talking rudely and arguing. This was a very bad experience for us. I don't understand how come such a good name of "Bikanerwala" is having these kind of people working/managing for then. Thanks, Brijesh

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Address: West Delhi, Delhi

Me my family was taking breakfast at bikanervala rajouri garden on monday 25may 2015 near about 1 p. M we found half melted plastic spoon in our masala dosa we asked the manager mr ghanshyam to bring the complaint book he only give us a simple plain register to launch a complaint Again we requested him to give local food inspector to register complaint but he refused to giv us You are kindly requested to take necessary action

+1 photos

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Address: New Delhi, Delhi

Dear sir, it was today when I ordered 2 bikanervala deluxe thali with 2 chapatis, but as I opened one of the deluxe thali I found chapatis in such a drastic condition as I posted in the photograph below(further they were hard, very hard[we had to throw them all away] I a m a regular customer of bikanervala and i felt very sad and disappointed. So I did like to complain about the same. Hope you pay attention and take necessary actions for the same. My contact no. [protected]

+3 photos

Mar 23, 2015

Updated by Madhuri1123 Chapat

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M

Madhuri1123

from Mumbai, Maharashtra

Mar 23, 2015

Pic of chapati (Madhuri 1123)

Chapatis in severe condition - Comment #2132608 - Image #0

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