Bikanervala / Bikano Complaints & Reviews

Just visited bikanerwala gajraula outlet and was surprised at their pathetic service
I ordered half kg kaju katli ( 2 packets) and they kept on sending me from one counter to another even after complete payment was done.
Moreover they quarreled among themselves as to who should deliver my order.

Went to the Sector 86 outlet with family on 09th Oct'21 Morning. After the first round of orders, we wanted to order vada sambar. Even after we paid using PayTm, they refused to serve saying that the payment has not been received. I asked if they would refund the amount once they receive the same. They refused to do so. This is pure cheating. How can they ask for extra money and refuse to pay back once they receive the money in their account. We showed them that the money got deducted from our account.

In addition, the service standards are very poor. We waited for more than 10 minutes to get the tables cleaned. We had to go to the counter and request to send someone to clean.

As a next step, if this is not resolved amicably, will file a complaint with the consumer court for cheating and poor customer service.

मैनेजमेंट का काउंटर पर बैठकर खाना खाना और मेरे आर्डर में देरी की शिकायत करने पर ऑर्डर कैंसिल करने की धमकी देना
7-10-21
5.30 pm- 6.00pm

I have dined in Muzaffarnagar outlet. They have not cleaned our table for first 10 mins and after that they have not attended our table for next 15 mins. There waiter were passing from our table and completely ignoring us.

Then after ordering our food we have received our food and utensils in parts. They didn't had spoons, glasses and water. They delivered our cold after we have finished our meal.

When asked...

We went to Bikanervala Yesterday 22.09.2021 at Rajouri Garden Delhi. Their last order is at 10Pm.
We reach at 9:50Pm they take our last order but when we received a order at 10:05Pm they switched off A/C, Fans, lights and kept all The chairs up. We Were Rather Eating our food and 90% servants walked out.
So, please...
Name: Bhupender Goel
Mob no. [protected]

I bought dokhla 250gm on 3.9.2012 at 8 pm from karol bagh gurudwara outlet after coming back home when i open pkt it was smelling and the taste of the dokhla was not good.I m very disappointed with the food quality.plz look into the matter.thanku

Dear sir,

Yesterday I have purchased gulab jamun pack in 1 kg std qty 12 nos but I have found 10 nos this is a critical issues because I have paid 12 nos pay but observed less quantity so please take necessary action for counting.

Regards
Devraj Singh
[protected]
[protected]@gmail.com

Yesterday visited Bikanervala Kakadeo, Kanpur outlet with family and had a nightmare experience.

The dining was packed up and service was at its worst. No one to serve the water glasses, salt dispenser were broken. 2 cleaning staff on about 15 tables.

The service counter was completely blocked by atleast 12-15 delivery boys from Swiggy and Zomato. And it was a complete FISH MARKET like situation.

Had to wait for 25-30 minutes to get the order served after having a heated conversation with Service Manager as the service counter was busy with Swiggy and Zomato.

I will advice to close the dining on Sunday's so that you can service the online customers better.

Respected sir/ mam
I visited bikaner modipuram with my family todate at around 8.15 pm . As soon as I entered, I noticed Air-conditioning was not working properly . Even shift manager was sweating .
Anyways, I ordered Plain dosa, gravy manchurian and chana khulche .
Plain dosa - sambhar was not hot .
Gravy manchurian - tasteless .
Later on I ordered rasmalai which was not cold at all, I told them to replace...

I have packed 2 deluxe thali from bikanervala(laxminagar est delhi) and it had an awfull smell and smell like it was made yesterday and they have not given fresh items my experience is very bad with bikanervala i can't expect from this brand for giving this type of worst quality.

My one of the cousin sent kaju katli as a gift. She ordered from patna and as ghaziabad branch of bikanervala (near major mohit sharma metro station) was near to my house so they sent the sweets. That kaju katli tasted really bad. It had an awfull smell and smells like it was made before some days and they have not given the fresh sweets.

Its my fourth experience Food serving As usual delay, approximate time of serving food is 40 minutes.
Quality of food is so poor, even chilli panner is made by mixing a tomato soup with panner... Thats great combination. I also order fried Rice, rice is not properly cooked it is like ghee namak chawal hahhaha.
And last I ordered a mysore masala dosa and masala dosa, the filling is not properly filled in dosa.
Overall food is so bad, and bikanerwala maintains his poor performance. Good going bikanerwala. I will never recommend anyone to going bikanervala.
Bye bye

Dear Sir/ Madam,
We would like to draw your kind attention towards Non acceptance of Pre paid Vouchers of Bikanervala provided through State Bank of India (SBI). We, staff of SBI, have been iisued Pre paid vouchers of Bikanervala on account of Diwali sweets by SBI, LHO, New Delhi. Due to some reason some vouchers for the amount of Rs.900/- were kept somewhere and could not be used. We contacted Bikanervala shop at Kharag Singh Marg,...

I jst ordered 2 packs of Rasmalai by zomato frm yr cp branch & it was shocking experience frm brand like you to get rasmalai whose milk seems contaminated & was pathetic in taste.It really broke trust & really was never expecting something like this frm you people.

In continuation of the above email, the below is also very disappointing.

The quality of food is given below:

1. All the food was not hot because, I think, food was made and kept idle at the bikanerwala shop at sector-12 dwarka, delhi.
2. Packet of dosa was not properly packed, even the box of dosa was already opened.
3. The quantity of chutney with dosa is very less.
4. Chowmin plastic bowl was not properly packed and we could not eat chow mein.

Please look into the matter as soon as possible.
Regards
Mayank Jain
M-[protected]

Dear Sir,
I have ordered two dosa and one chowmein with machurian at 8.20 PM vide order number[protected]swiggy app) and it was supposed to come in 41 minutes however it has not been delivered yet.

When I called the Bikanerwala number which has been given on the app ([protected]) however it could not be picked up even one out of four times.
Also, when I tried to talk the manager at the bikanerwala shop through a swiggy person, they replied we will not talk with customers.
This is very disappointing behavior for such a reputed name.

Please look into the matter.
Regards
Mayank Jain
M-[protected]

I have ordered these two but food was missing and greavy was there ...when I called them they didi not received my call it was a very bad experience for me because money is very important for me like you...
Regards
Neeraj Sharma
[protected]
[protected]@gmail.com

Order fresh food they took 1 hour to handover to Zomato guy.

Date of order : 25 july 2021
Time Order placed : 1:17
Order Handed Over to Zomato : 2: 15
Order No :[protected]

Called the outlet asked for delay said due a system issue there was a delay...this is amazing customer service wont long last the way they are handling this branch. Also there is always a 30 min-one hour delay while uploading the breakfast and lunch menu online on zomato on daily.

Your naraina outlet absolutely has worst staff . They misbehaved from almost all customers. Terrible customer sarisfaction. This outlet is big blot on ur franchise.
They are ready to fight with their customers.

Aap please apne 2 takke ke billing counter wale aadmi change karo ji
Mene Aaj 7.15 pm ko 4pc rasgulla, 2pc gulab jamun maanga
Wo bola hum 2 ya 3 piece nahi dete usko bolo mein i.e same customer jo 5o kgka order bhi deta hai ussse me kya free maang raha tha jitni amount hoti wo deta wo job karta hai Bikanervala pe
Just teach your staff how to deal with the customer