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BillDesk Complaints & Reviews

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Updated: Nov 7, 2025

Complaints 5416

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656

Unresolved

4760

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BillDesk reviews & complaints page 139

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Sir,
I have made payment of my contribution of rs. 30, 000/- to my nps tier-1 account a/c on 24/12/2019 through online using your payment gateway from icici bank. But i didn't get any acknowledgment no/ receipt of this transaction.in my bank the transaction details showing as npstrust/xbcmfnps. I have not received any refund from billdesk.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 26, 2019

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Address: Hyderabad, Hyderabad, Telangana, 500087

Hi i did payment of indusind credit card with amount 3900/- and amount deducted from account and it is giving the status of pending. Below are transaction details.

Transaction acknowledgment

We could not ascertain the status of your credit card payment from your bank. Before you attempt another

Transaction, please login into your net banking account and verify whether the debit has been processed to your account.

Transaction status pending
Transaction reference number rici[protected]
Transaction date and time[protected]:16:14
Payment amount (Rs.) 3900.00
Pay from icici netbanking

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Address: 600050

Hi team,

I renewed my car insurance policy in royal sundaram and used bill desk payment gateway internet banking from my icici savings account. The amount is debited from the account but the vendor i. E royal sundaram has not received the payment yet. While i approached them, they suggested me to raise a complain with bill desk.

Please refer the transaction confirmation mail below received from the icici banking.
You have made an online payment of inr 13271.46 towards bill desk from your account xx591 on dec 21, 2019 at 10:01 hours. The transaction id is [protected].

Kindly do the needful and help to resolve the issue at the earliest and revert the amount.

Regards
Sasikumar a
[protected]

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Dec 21, 2019

Updated by 9840647484 ‭+[protected]‬
India Received a call from this number asked for the debit card details including CVV and card expiry date to refund the amount. This is the first update I got. Is this portal really a trustable one ??

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Address: Bangalore, Karnataka, 560001

As mentioned above am vidyashree ts bearing register no wn095. I have paid the fee twice while paying college fee. First time transaction failed and second time was successful. But first time paid amount not yet refunded so plz intiate for refunding. Bank source and university source cleared tat amount neither credited nor refunded.
Student name : vidyashree
Registration no :wn09
Reference no: qkbl[protected]
Mobile no used for payment [protected]
Candiate no [protected]

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Address: Patna, 800010

I am paid 5800 rs by airtel payment bank to rbl credit card through billdesk
Payment done by airtel payment bank but not reflecting in card
Airtel payment reference no is [protected]
When i pay by bill desk does not show reference no and amount deducted from my account
I'm always pay my payment by bill desk but this time i'm afried to pay my future payments

Please solve the issue
Kindly solve the issue
Thanks

+1 photos

Dec 27, 2019

Complaint marked as Resolved

My payment by done with reference no of payment bank provided to my credit card bank . It's take 3 days to resolve. Billdesk not involved in this situation Pathetic service of billdesk My account statement is safeguard for me

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Dec 21, 2019

Updated by Mukesh Yogattam Bill proof of payment

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Full name - suryakanta khilar
Mobile - [protected]
User id: dmrc1117393
Transaction id-hdf6a40e4a8bf14419ca9c28512731a560e
Utr number[protected]
Email id - [protected]@gmail.com

Sir i am suryakanta khilar. User id: dmrc1117393 my payment is successfully done because 500 rupees are deducted from my account through the upi transaction for dmrc application 2019. But my payment is failed, plz sir help me out from this problem.

+2 photos

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A

Ankit Kajal

Jan 13, 2020

Brother did your query get resolved? The same thing happened with me

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Address: Indore, Madhya Pradesh, 452011

I am jio prime member and i have done a recharge of 99 from jio phone today 20 december 2019 @ 12:56 pm. I received confirmation message from paytm side too. Paytm advised me to contact with the bill-desk and take confirmation from them in order to take further actions.
The following is the message received after payment.
“ paid rs. 99 to billdeskutil on dec 20, 2019 12:56:04 with ref: [protected]. My amount has been deducted but service has not started yet.
I am
Also attaching the screenshot of the payment. I want refund on this asap. Thanks

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Address: Chinchwad pune, 411033

Respected sir,
I had paid my credit card bill on dated 16.12.2019 but till now it was not reflecting in my credit card accounts.
Detail
Dear customer,
As requested by you, please note that the following payment has been processed through billdesk:
Company name: axis credit card
Card no: xxxx xxxx xxxx 9778
Payment amount (Rs ps): 5000.00
Payment date: 16th december 2019
Payment through: sbi bank
Transaction identification number: rsbi[protected]
Please quote your transaction identification number for any queries relating to this request.

Company dose't have any valid and working customer care phone number to contact.
Pune office provide mumbai office phone no. [protected] which is always busy 24x7..

Kindly do the needful as soon as possible

+1 photos

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Axis Bank Customer Care

from Pune, Maharashtra

Dec 20, 2019

Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

S

sandeep172006

from Kalamb, Maharashtra

Jan 20, 2020

soory sir

but still ru. 5000 payment not reflect to my credit card payment account ..
what to do plz tell me

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On 17 december 2019 at 3:37 am i have made payment for transcript at jawaharlal nehru technological university hyderabad through bill desk with sbi debit card when i entered otp i got session expired and money got debited from bank of 5225.94 rupees

Transaction details
Card has been used at 78001519
And transaction id # 117326

Requesting to help me solve this issue
Contact no [protected]

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T

tanuja taparia

from Chandigarh, Chandigarh

Dec 17, 2019

From last two month recd excess bill k.no [protected] as we cosume less water .we are working people and after morning 8 we not use water

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Address: Bangalore, Karnataka

Hi

Rs 709 was deducted from ICICI bank account while paying bill of BESCOM account/customer [protected] but BILLDESK error page was presented on screen. Transaction took place around 15 DEC 2019, 9:26 pm IST . ICICI account number XX976. Screenshot is uploaded with this complain. Please reverse the Amount in my account or pay the amount to BESCOM.

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M

Mohammed Firdos

Jul 5, 2020

6, 000 debited from my icici account, but not paid to bescom. Refund or pay to bescom

Transaction timing approx around 8:10 pm Jul 05 2020

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I tried ordering from kfc app and chose my airtel money wallet as the option to make the payment of rs.332.50 on 1712 hrs on 13th dec 2019. The payment was made successfully to the billdesk but kfc did not confirm the order nor the amount of rs. 332.50 has been refunded to me till date.
Please call me on my mobile number
[protected] for further details.
Please reply as soon as possible.

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G

guru net center

from Chennai, Tamil Nadu

Dec 17, 2019

I pay the payment rs 500 for cctns portal police verification certificate .but the payment was failure.but my account money was deducted still the deducted amount was not refund to my account

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Address: B-202 Isha Emerald Society, Bibwewadi Lullanagar Road, Pune, Maharashtra, 411037

I had made a payment to renew my aviva policy online. Below are the details of the payment.

Date of renewal premium paid: 11th dec 2019
Mode of payment: net banking
Bank name: icici bank
Transaction reference number:[protected]

Aviva has not received this payment and my policy has not been renewed.

Amount has been debited from my bank and seems there was an issue with billdesk payment gateway.

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N

notrecharged

from Mumbai, Maharashtra

Dec 17, 2019

I have done the payment for recharging my Jio phone number through Google Pay UPI. Rs. 349 money got deducted but recharge was not done.
Could you please look into the issue and refund my money.

Details below:

Payment done on : 05th December 2019 11:18 pm

aviva insurance payment debited not received by insurer - Comment #3608856 - Image #0

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Address: 560068

I have done a payment of 1597 (Order id: rpt[protected] and transaction id [protected]) plan for renewing my bike insurance to bajaj allianz. Money was deducted from my paytm wallet but the merchant never received the payment. Kindly do needful asap. I want the amount to be refunded back. Attached are the screenshots.

Paid for orderbilldeskutil order #rpt[protected]transaction id [protected]-12-09 00:41:47 pm

+1 photos

Jan 5, 2020

Complaint marked as Resolved

I received the amount. Thank you.

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K

KULSHRESHT GAUTAM

from Bengaluru, Karnataka

Dec 17, 2019

Thank you. I got the amount refunded back.

I

IT helpdesk TP Group

from Badagara, Kerala

Dec 17, 2019

Order id : [protected]. I tried to payment in jio business portal by scanning barcode. in jio portal it shows transaction failed but in my wallet money went.
PLease help me to fix this issue

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Hi,

I used to recharge my bpcl petro card account through your billdesk system.
On 04.10.2019, i have done rs.50000.00 transaction for recharge but that is not credited in my bpcl account were as in my bank account debited rs.50008.26

Kindly check the above transactions and do the needful to pay back 50008.26 to my bank a/c at the earliest.

Transaction ref no is[protected]

Thanks & regards

Sunny madhav
[protected]

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Address: maha eco tourism, india, Bhandara, Maharashtra, 441906

Website: mahatourism.co.in

I have made transaction for jungle safari nagzira on 07-12-19 at 12-52-58 vide mahaonline-billdsk rcnb [protected]- clientc. The money has been debited to my account but receipt of any information has not been received. Kindly look into the matter. No receipt has been forwarded to me from mahaecotourism and i am not able to visit nagzira for jungle safari on 08-12-19.

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U

Uday Bajare

from Pune, Maharashtra

Dec 16, 2019

I have done a payment of Rs 286010.27 to ICICI on 10th Dec 2019. The payment is not forwarded to ICICI and do not know the satus of the transaction. Please let me know the status of the transaction.
Transaction ID : BIL/ONL/[protected]/Standard C/SCBPRELO

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Address: Valiyakath House, P O Mathilakam, Thrissur dt, Kerala, India., Thrissur, Kerala, 680685

I have done the payment for recharging my jio phone number through google pay upi. Rs. 599, money got deducted but recharge was not done.
Could you please look into the issue and refund my money.

Details below:

Payment done on : 8th december 2019, 01:13 am

From: yashwin v b ([protected]@okhdfcbank)

To: [protected]@icici

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Address: google pay, 500036

Hi i did recharge to jio using google pay on 5th december my money got deducted from bank but my recharge was not successful i have waited for 2 days still no response from google pay and hdfc i enquired jio they said they did not receive any money
Could you please help me to get my money back
Whom should i follow google
Pay or hdfc bank or jio team
Waiting for you feedback

+2 photos

Nov 13, 2020

Complaint marked as Resolved

i got my refund back thank you

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S

sunik43

from Chennai, Tamil Nadu

Dec 10, 2019

My money got deducted from paytm wallet but cover fox didn't receive the money. it is with billdeskutil. let me know when will i receive my money.

my mobile [protected]

google pay transaction - Comment #3603707 - Image #0

sunik43's reply, Dec 10, 2019

I am adding the transaction details in PAYTM

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I booked a bus ticket at ksrtc website using billdesk as payment gateway. My money got deducted from paytm account but ticket not booked. Paytm is showing the payment as successful but the ticket has not been booked at ksrtc website. I initiated a request at paytm to refund my money. They are asking billdesk to share service request number. Please see in the matter and do the needful as soon as possible.

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Address: 522234

Hi there.,

I was trying to pay lic bill through paynet on 6th dec 19. Paid rs.30, 965.40/- through my icici account. Amount was deducted from bank but the system has shown failure status of trasaction. Please process the payment and credit the payment to lic or refund the same amounts to my icici account.
Please find the attachment for more details.
Appreciate if you could help to resolved the issue asap since my payment due date already expired.

Thanks and regards
Narayana rao

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shyfull

from Delhi, Delhi

Dec 9, 2019

Hello myself Jitendra satapathy, I have paid my credit card bill through sbi billdesk on 5 december 2019 with Ref#IGAHPCXDM5 but my sbi account got debited but my credit card account not got credited.please credit my account or return my money as the last payment date is nearing.Thank u.

billdesk amount debited from my bank account but payment not done to lic. - Comment #3603082 - Image #0

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Address: 600029

I have recharged my jio number using myjio app and selected google pay as payment method. The payment was successful in gpay but the recharge is not done in myjio app. I didn't received any confirmation from jio. No sign of successful recharge. But the money was debited from my bank account. Please revert the payment. I have contacted my bank and they told they amount was successfully sent from their side and they cannot do anything regarding this.

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Dec 6, 2019

Complaint marked as Resolved

Recharge done successfully

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