Claimed

BillDesk Complaints & Reviews

www.billdesk.com

1

Updated: Nov 7, 2025

Complaints 5416

Resolved

656

Unresolved

4760

So far, so good. BillDesk is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BillDesk will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to BillDesk

Having problems with BillDesk?

File a complaint and get it resolved by BillDesk customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BillDesk

BillDesk reviews & complaints page 137

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 500056

While registering for nptel exam after entering otp for payment it showed transaction failed because of timeout. So payment failed but money deducted from bank. On the course page its showing payment_ongoing. Can you please inform me what happened, did my payment successful or not because still i didn't get a conformation message about it. Will it be refunded??

BillDesk customer support has been notified about the posted complaint.

View replies

S

Souravr

Feb 17, 2020

I made a payment of rs 3000 on 10th of February 2020 through Billdesk UPI system. Payment got failed but money got deducted from my AC. I have already mailed to [protected]@billdesk.com but on one is going to take care of this. My transaction ref no is . RHD[protected].

upi transaction id[protected]

H

hrkr

Feb 17, 2020

Amount got debited from my SBI Account. But Transaction Failed.
Transaction ID : RSBI[protected]
Transaction Date & Time :[protected]:41:23
Transaction Reference Number : 27952606
BESCOM Account ID : [protected]
Transaction Amount : INR 334

MY EMAIL ID : [protected]@gmail.com

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I made two payment requests to bajaj finance emi application through your portal via upi today but neither of them were sent and the sum of rs. 1060 is deducted from my upi id: ([protected]@paytm).
Here are the transaction details:
1. Upi reference id[protected]
2. Upi reference id[protected]
I would request you to please process the refund for same.

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir,
I have done my jio prepaid recharge for the number [protected] for rs.399 (56 days validity pack). It was not successful but the amount got deducted from my bank. Please do the needful.

Details of payment done:

From - [protected]@oksbi
Date - february/12/2020
Issuer bank - indian overseas bank
To - billdesk. [protected]@icici

Upi transaction id[protected]

Google transaction id -
Cicagkc-4uxtaw

BillDesk customer support has been notified about the posted complaint.

View replies

T

Trapti Garg

Feb 17, 2020

Sir I filled upbed entrance form yesterday and did payment via UPI. I got email and msg both regarding successful payment but didn't show in form. It shows payment fail status in form . What can I do now pls help me in getting out of this problem.
My registration number is BED[protected]

jio prepaid through google pay not recharged but the amount debited from bank - Comment #3648304 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Payment was made on dt. 14.02.2020 at 7.00pm on school fees jan-mar 2020 through sb collect. After payment the amount was deducted from my personal bank account but no payment receipt or certificate because of error shown on the screen of my pc the amount was rs 10817.70. Kindly send the receipt certificate to my email so that i can show to the school office

Name of school : sevenset higher secondary school shillong
A

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600125

Dear sir,

I am manimaran p. My rbl credit card number is [protected]. I made online payment from state bank of india online banking through bill desk payment option on 12.02.2020 for rs.19000. My account got debited but card payment was declined and it showed an error, temporarily unavailable. Please advise me how to proceed.

Thanking you

Manimaran p

+1 photos

BillDesk customer support has been notified about the posted complaint.

View replies

N

Nikhilraj428

Feb 14, 2020

I was investing in a mutual fund through my paytm and money was deducted . Upi reference id[protected]

rbl credit card payment - Comment #3646840 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Sainathnagar wadgaonsheri jayhind chowk Pune Maharashtra 411014, Pune, Maharashtra, 411014

Dear sir,
On 7 feb 2020 i have transferred money from my standard chartred bank credit card bill via billdesk, and from my bank ac money debited but amount not credited to my credit card.
Amount : 29237/-
Transaction id : rscb[protected]
Credit card no: [protected]

Please check attached transaction detail snap for your reference

+1 photos

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai, Mumbai City, Maharashtra, 400074

Hello,

I have done one online payment to “tanisq” today from icici bank through payment gateway billdesk.com

Payment could not be processed by you due to technical problem.

However, the amount has been debited from our account.

Details :

Amount : rs. 6000 /- icici sb account no :[protected]

Date and time :[protected].10.22 am.

Party : tanisq. Golden harvest scheme.

I have written mail to [protected]@billdesk.com and [protected]@billdesk.com and sent various remainders also.

Also i have been trying to contact their mumbai nos[protected]From bill desk site) &[protected]Got from pune office).

Nobody is lifting the phone. Only ringing is going on.

Please help in getting the refund.

Feb 12, 2020

Complaint marked as Resolved

Amount refunded to my account. Thanks.

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 201304

I was making a payment for emi 4 days back manually to fullerton. The amount was debited by bhim upi and billdesk page showed error instead of confirmation.
None of their landline numbers are reachable. They don't have a toll free number. The money i had was for an emi payment and i am facing late fees regularly. I am not sure whether they have scammed me or not.

+1 photos

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: D P Mishra, 04, Friends enclave, Rudrapur, Udham Singh Nagar, Uttarakhand, 263153

I was in the process of paying my bsnl ftth bill (Phone no. [protected]) for the month of february on[protected]. I tried to pay it through my paytm wallet. The paytm debited the money but i did not get a message for the payment of the bill and no receipt could be generated. Paytm shows following information:

Billdeskutil order id rpt[protected]
Wallet transaction id [protected]

I have also contacted at [protected]@billdesk.com,. I was asked to provide a screenshot of the page on paytm, which i have mailed and waiting for the reply. I request you to kindly look into the matter and arrange to pay my telephone bill.

+1 photos

BillDesk customer support has been notified about the posted complaint.

View replies

G

Gauravk229

Feb 12, 2020

I had done transaction from standard chartred bank via bill desk,
I paid my credit card bill through Billdesk on 7th Feb 2020 amount is 29237/- but still it is not deposited in my credit card,
transaction details is RSCB[protected],
Please help and resolve the issue and please check attached transaction details

money debited but not forwarded to concerned party - Comment #3644875 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Order i'd: rphw[protected]
Date: 9 february, 2020
Time of transaction: 1.07pm
Rs.1286.46 has been deducted from bank account and payment is successful but no ticket confirmation message neither money refund if ticket cancelled is received. I want a fitting reply for this or refund my money to my bank account. I have done the ticket for bbs - ypr junction in during express (Sleeper) for 21 february, 2020. So if you will please see regarding this, i would be grateful to you.

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ramalingapuram(V),Thurupalli(P),Penumur(M), Chittoor, Andhra Pradesh, 517126

I had recharged my tata sky account with rs 3, 600/- on 03-feb-2020 7:17pm through online payment. I received a confirmation for the same. But my tata sky account was not credited. Till date the amount is not credited to my tata sky account. So i had to recharge the amount again in my tata sky account. Request you to refund me back the rs 3, 600/- which was deducted from my bank account on 03-feb-2020 7:17pm.
Below are the transaction...

Helpful

Found this helpful?

I made a transaction on 23 january 2020 on ibps website of rs. 750 through upi on billdesk payment gateway. The amount got debited from my bank account and it showed "transaction timed out". Can you please help me out regarding this.

Billdesk transaction reference no. - rhd[protected]
Bank transaction id - upi[protected]
Merchant name - ibps
Bank name - kotak mahindra bank
Transaction date - 23/01/2020

Thank you..

Applicant
Sangam dev dubey

+1 photos

BillDesk customer support has been notified about the posted complaint.

View replies

P

Pallavi_97

Feb 4, 2020

Same happened with me but they say amount will be credited back to your account itself but nothing happened yet. I made payment on 25 january 2020

Sangam3011's [Complaint's author] reply, Feb 4, 2020

Send your complaint to "[email protected]" directly with all details. I hope they will help you ASAP.

S

Sangam3011

Feb 4, 2020

I think you should talk to your bank as well for better assistance..

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 530013

I have paid my rbl credit outstanding amount through bill desk on 01.02.2020 but i didn't get any message from bill desk success or failure but amount rs.58657.24/- was deducted in my bank account, in my bank showing the below details for the deduction.

Narration : rhdf[protected]/billdekratnakarbankli
Ref :[protected]

Hence, i request you to check and confirm the amount was deducted will credited to my credit card or not my registered mobile no [protected]

Thanks & regards : s v nagasankara

+1 photos

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On 02nd Feb 2020, I have made a transaction of Rs 10012.52 to pay my National Pension System trust contribution through enps portal. The money got deducted from my bank account but the bill desk showed error.

Please do needful and help me to transfer amount to enps or refund back to my account.

PFA screenshot from Bank mentioning amount has been debited from my account.

+1 photos

BillDesk customer support has been notified about the posted complaint.

View replies

N

Nirmal Thacker43

Feb 3, 2020

Today I have paid online payments of RS 590000 but in iifl loan account still not credited kindly help to complete transaction.

amount debited from hdfc account (via billdesk) but not credited to nps account - Comment #3640116 - Image #0

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Feb 3, 2020

Dear Sudeep,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

N

nagarjuna vmware

Feb 7, 2020

Not generate the any transaction no

Helpful

1 other people found this review helpful

1 found this helpful

3 Comments

Post your Comment

Comment Guidelines

I have paid my HSBC credit card bill, but not generate transaction I'd no.i have called couple of time in billdesk customer service but they are not pick the any call .worst supporting customer service center. I am thinking if today not responding I am going file case anginest my mobile no [protected]
My email [protected]@gmail.com.

Pls try to help on this one

BillDesk customer support has been notified about the posted complaint.

View replies

D

D ARUN ARUN D

Feb 5, 2020

I made a payment to my RBL Creit card on 23.01.2020 through sbi net banking bill desk for rs. 6909 but no confirmation received to me. pl confirm my payment amount credited in my RBL credit card. my mobile no [protected] D.Arun Ref No.RSB[protected]. it is requested pl confirm whether my payment amount of Rs.6909 credited in to my RBL credit card

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: BENGALURU, Bangalore, Karnataka, 560038

I have paid my hsbc credit card bill, but not generate transaction no, I am trying couple of times but there is no responding on all no in India wide.

Mobile no [protected]
Email I'd [protected]@gmail.com

Please provide the proper information and address details..

How trust all the people on billdesk website...please help on this one

Thanks for

BillDesk customer support has been notified about the posted complaint.

Feb 02, 2020

Updated by nagarjuna vmware Worst

View replies

K

[email protected]

Feb 5, 2020

I made a payment for online netbanking for pspcl for rs. 1730/-
and not to pay for pspcl so refund the payment & thankful to
you

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 152002

I have filled my sbi clerk exam on 25 january 2020, but due to some error the payment was not accepted at first attempt. So as mentioned on that page to make another payment and my old payment will be sent back to my account within 2-3 working days i made another payment. But it's been a week i haven't received my money back. I made the first payment by sbi debit card which is to be reflected back. And second payment using google pay from uco bank account which was accepted. Please respond to this.

+1 photos

BillDesk customer support has been notified about the posted complaint.

Feb 05, 2020

Updated by Pallavi_97 Please reply to this complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dhayari, sinhagad road, Pune, Maharashtra, 411041

Hi, this is dr yogesh lande,
I have done my payment via axis net banking on 21/01/2020 for my bajaj part time loan payment. Transition completed, amount duducted from my bank account, but amount not reflected to bajaj account. I have contacted customer care number, they told to mail same and transition id, i have mailed the same on [protected]@billdesk.com and [protected]@billdesk.com
But no response yet. Kindly help.

Aug 7, 2021

Complaint marked as Resolved

BillDesk customer support has been notified about the posted complaint.

View replies

P

Pranab917

Jan 28, 2020

Recharged prepaid electricity meter(APDCL) with Rs. 1000 using billdesk payment gateway on 25 Jan 2020, amount was debited from my account but voucher code is not generated.

kindly resolve the matter at the earliest.

payment not reflected to other party - Comment #3636569 - Image #0

R

Ranjith Kumar r h

Jan 30, 2020

Hi
My transaction towards loan pre closure failed but amount got debited from my account.
Transaction number RICI[protected].
Please do the needful.

payment not reflected to other party - Comment #3638734 - Image #0

P

Prakashkumar3232

Feb 3, 2020

Sir
On 31st-January-2019 I pay 3158/- to SBI life.amount debited from my account but amount not reflected on SBI life site.
Sir please resolve my issue
Transection number-UPI Ref no[protected].

payment not reflected to other party - Comment #3640038 - Image #0

payment not reflected to other party - Comment #3640038 - Image #1

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Feb 3, 2020

Dear Prakash,

We are here to help you. In case you hold an SBI Life Insurance policy, kindly mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 11, e.g. 11xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390019

I renewed by mediclaim insurance on oriental insurance and made payment through paytm. Paytm in turn used billdeskutil to make a payment. The transaction was declined but amount is deducted from my account. Paytm says the amount was paid to merchant and is successfull. But oriental's side payment is in pending state. Billdesk has my money and is not reverting back the money also. Their customer care numbers don't work too. E. G. Vadodara is out of order.

BillDesk customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jail campus house no.12, Gorakhpur, Uttar Pradesh, 273006

Sir i have paid rs-2400 fee of my brother krishna singh with unique id no.[[protected]]

At-13/01/2020

And complete the transaction using google pay, after my transition were successful but i got error on the screen and did not get the fee receipt. So please help me to get my refund or i have to take strict action. But now i paid the fee from the union bank counter, so i want my refund asap

+1 photos

BillDesk customer support has been notified about the posted complaint.

View replies

C

Coo_ravi_ji

Jan 17, 2020

Sar some amount debit in my account but not forwarded

amount paid but did not get the fee receipt - Comment #3630184 - Image #0

amount paid but did not get the fee receipt - Comment #3630184 - Image #1

amount paid but did not get the fee receipt - Comment #3630184 - Image #2

T

Tapash Gupta

Jan 28, 2020

I have done prepaid recharge of Rs. 400 on apdcl today at around 8 am but did not receive the voucher code. All details of the transaction will be found in the screenshot below. Please send the voucher code urgently.

amount paid but did not get the fee receipt - Comment #3636617 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines