Birla Sun Life Complaints & Reviews

I have taken a Birla Sunlife policy in the name of Ranu Banerji and the policy number is[protected]. I received a letter in Jan from the office stating that my bank account does not exist from which ECS transaction was to be made each month.I had received sms also stating the same for my Dec 2013 ECS premium which I paid online through Debit Card of the same account to prevent lapse of insurance policy. I went to the Secunderabad branch office and I showed the letter of non existent account and the documentary proof of my passbook which proves that my account exists. The same thing again happened for Jan premium and I again paid through debit card. This time the letter said that my account exists but the bank declined the transaction. I kept calling the Secunderabad office but the phone did not connect through or nobody picked up or the person was not available. I went to the bank and the manager said: a) The account very much exists and there is more than sufficient balance to honour the ECS b) He said that whichever agency is handling the ECS, has not registered the mandate given by me with the bank and that is probably why the bank is declining the transaction. He asked birla sunlife to sort it out at their end with the agency handling the ECS or better still provide an alternate way of paying the premium Birla Sunlife Insurance company has till date done nothing to tell me where lies the problem and how to sort it out. I am running from pillar to post to find out what is happening. This is sheer harassment and my credibility is also at stake for no fault of mine. Moreover to sort the matter I have to take leave from my office and so I am loosing out on salary too. Will the insurance company compensate me for all my trouble? When I wanted to take a policy, the insurance advisors keep dancing in front o[censored]s on one leg to get the insurance check, but once you part with the payment, no one is interested with your problems. I am now deeply regretting taking this policy.

Dear Sir,




I am holding Birla Sun life insurance name : BSLI SaralWealth GA Base -Term 20 Pay 20 Policy no :[protected] Monthly 2522.99 from 2010 onwards.


1, Subsequently Fund performance is not well Hence I have submitted cancellation request to cancel the insurance. Based on request insurance got cancelled and same got teriminated on 18/11/2013. They Confied that after termination Refund amount will be generate and same will be send to your registered address !!


2, Around Rs.50, 000 /- amount i paid to your insurance company. I need my money Back which i paid to your insurance company.other wise i will go for legal action .


3, I have contact Birla Sun life insurance T.nagar and Adyar Branch i have not received any proper response them. This type of service i never seen worst Birla sun life insurance company.

Hope you understand the seriousness of the issue and take corrective action at the earliest.

this birla people also cheat me, thay told me u pay 20, 000 and get policy .in that policy u will get lone of 2, 00, 00 without any interest... Then till 4month thay was tell me your money get u in 2 days and that 2 days not come till now. I m belong from lower class family n that time I want lone in that period its very hard to arrange 20, 000but I arrange it. Now I m in big trouble I have no money n that birala person not pick my call... What I do plz suggest me ... Thank u much Prajal Nandania Prajal.[protected]@gmail.com [protected]

Today I had recieved a call from [protected], which are showing as a birla sunlife executive and told me about a attractive policy offer on the other hand we call to birla sunlife customer care immediately the he said that was a fake call and also said that we are not provide any kind of insurance policy. so i want to know more about this number for future awreness form all the people who are innocent...

Hi, I had a Birla dream plan policy with annual premium about 57000. I paid premiums for three years. One day the person(Pankaj - Birla Sun employee) who used to manage my Birla investment came to my home & told me this dream plan is not doing well so company is suggestion such investor to go for some other plan. He told me the amount at my present policy will be directly deposited to new policy & I do not need to pay a single poisa from my pocket. At the end of 3rd year I will get a lump sum back.That happened in Nov 2012. Immediaelt after that I went to Bangalore for my new job. Few days a go I got a letter from Sun Birla saying a premium of Rs 119298.01 is due. Please help me to sort out this problem. Regards Bratin Das. My new policy details is as follows [protected][protected][protected] Policy Name: BSLI Vision Plan Policy NUMBER:[protected] Premium Amount: 119, 298.01

We have initiated 2 policies in 2008, one we were paying 1 Lakh Every year and other (Policy No:[protected] every year. In Policy 1 we paid a total of INR 325000 for 3 years and there was no return on Investment at all. The advisor Mr Dcruz informed us there will be good growth every year and the polciy is flexible and does not depend on the market. however when we questioned the return on investment we were told this money is depends on NAV and keeps changing constantly. So we planned to surrender the policy in 2012 and invest elsewhere, but the amount we were getting back was only INR 338000 which was not even 4% growth, the benefit of INR 13000 only. Since there was no return on investments we withdrew the policy and took back our money. In 2nd Policy Policy No:[protected] Classic Premier, we wanted to withdraw the policy in 2012 itself after paying a total of 162000, but they were returning us back INR 165000 and charging us surrender charges of INR 3000. We approached the Malad Branch, Mumbai with our policy documents, and when inquired how we can get rid of the surrender charges, they said you need to wait a minimum of 5 years to avoid any charges plus you will get good returns after 5 years completion as all policies have min lock in 5 yrs.After lot of convincing we decided not to surrender it in 2012 and wait for 5 yrs completion, Although we had intentions to surrender that and reinvest in GOVT schemes we waited for 5 years completion. This policy competes 5 years in Oct 2013 and now in Nov 2013 when asked what is the fund value we are again being slapped with SURRENDER CHARGES OF INR 3000. the fund value shows INR 179617 on the online statement and over this amount we are being charged INR 3000 for surrendering as the call centre informs us there will be no surrender charges till 6 yrs. HOW CAN THE TERMS KEEP CHANGING ? This was ridiculous to hear and after disputing with them they say we will loddged a complaint for you and you will get a call withing 15 days. Is this how you treat your customers and what commitments are given are not at all meant. WE HAVE NOT EVEN GOT A GOOD RETURN AND OVER THAT PAYING SURRENDER CHARGES ? REQUEST YOU ALL TO AVOID MAKING POLICIES WITH BIRLA SUNLIFE AS OUR MONEY IS PRECIOUS YOU CAN NOT LEAVE IT IN HANDS OF SUCH CHEATS WHO CANNOT STAND TO THIER COMMITMENTS. I WILL DEFINATELY EXPECT SOME SOLUTION TO THIS PROBLEM AND WANT ALL CUSTOMERS TO BE MORE CONSCIOUS AND AWARE BEFORE INVESTING THIER MONEY.

Myself Kishor R Sharnagat had forcefully purchased two life insurance policy, plan Birla Vision from Birla Sun Life Insurance company. My policy nos. are[protected] dated 17/06/2013 another in my wife’s name Sangeeta Kishor Sharnagat, policy no.[protected] dated 10/08/2013 . I am based at Vadodara Gujarat. This policy was suggested by your advisors Mr. Saurabh Sharma ([protected] ), Ravi Yadav([protected] ), Ms. Kanika ([protected]), Ms Puja Thakur. Your advisors called me on behalf of Aditya Birla Group. They first offered me personal loan of Rs 25 lacks. Against the personal loan of Rs 25 lacks they forced me to get life insurance policy for sum assured of Rs25 lacks. They cheated me saying that the same policy will be assigned in the name of aditya birla group and loan with 0% interest will be granted immediately after issuance of policy and completion of certain formalities from Mumbai head office within 45 days. They sent to me a person Mr. Nayan from Birla sun life Baroda branch for collection of application form & cheque. They assured that once the policy is assigned in the name of Aditya Birla group, then I will not be entitled for any future benefits in the policy. Later another broker name Shreedhar Insurance Brokers Pvt Ltd. ( [protected] ) called me for verification of details. They asked the details exactly opposite what your advisors told me. Your advisors smartly guided me what to tell to the verification calls & do not disclose that we had offered the loan against this policy. This way they have completed the procedure. They keep on calling me number of times till the free look period is over. The brokers and the advisors are met together and formed the conspiracy. After some days, Ms Kanika told that there is small query in the process and for resolving the same I need to show transaction of Rs 50, 000 in the Birla sun life account. For that she offered me to get another policy with premium of Rs 50, 000. She assured that the same policy will be cancelled and amount will be refunded back alongwith the personal loan. After some days she has gone on long leave. Then Ms Puja Thakur came in picture and she sent two forms detailing that I am satisfied with the terms and conditions of the policies. They forcefully got filled and signed forms for both the policies by me. Lateron they stopped picking my phones. Even Mr. Saurabh Sharma, Mr. Ravi Yadav, Ms Kanika & Ms Puja Thakur never responded to my calls. Till date I have not got any loan or refund money for my policy as assured by them. I am filing complaint against all these cheaters as well as Birla Sun life Insurance and Shredhar Brokers. Birla Sun life should be responsible and should take action against such advisors and brokers who are cheating the innocent & needy people. Their hard earned money they got invested in the policies by luring the customers offering loans, gifts, bribes etc. I am interested to know who got the commission towards these policies? Strict action should be taken against these advisors and parent company. Anticipating prompt action against the cheaters. Best Regards, Kishor Sharnagat [protected]

Sir/ Madam, I have submitted the the application for duplicate forms, as the original has been lost or have not reached me. I was paying the amount per bills sent. I have completed the prmium of 5 years. I would like to surrender and get my money back. My Policy No.[protected], Modal Premium :13, 000.00, Payment: semi annual. My name: Mr. Pascal Dkhar. Nominee Josephine Mary Myrthong. I have contacted the JOWAI branch, the manager told me that he has sent the documents to the head office. I need my money back.

Dear Sir/Mam, The representative of M/S Birla Sun Life Insurance Co. Ltd had committed me to pay the loan against my plan. But after 04 months later they are not responding. The company representative Mr. Amit contacted me thru phone and promised to arrange the loan against plant but now he is neither picking my phone nor reply. He also committed that if i will pay Rs 2000 extra then company will reimbursed the medical expenses without any hospitalization after producing the bills. But when i contact to Birla Sun Life customer Care they refused for the same and say sorry for wrong commitemnt. Here i am requesting you, kindly do the needful against my complaint. Thanking You With Regards Ankur Pratap Singh Gurgaon [protected]

Dear Sir/Madam,

I have already been done several correspondences with Birla Sun Life against my Policy No.[protected] on following issue;
My total contribution for the policy is Rs. 9, 22, 770.00 (monthly installment @ Rs.5200.00) against BIRLASUNLIFE- VISION LIFE INSURANCE PLAN - 15 Years, but Rs. 7, 20, 770.00s as shown sum assured. I do not understand why an amount of Rs. 2, 02, 17.00 (Rs. 922941 – Rs. 720770) less recorded in the policy. Normally benefits calculated on sum assured amount as per the policy. What is the basic/base calculation and if there is any wrong calculation, kindly inform to me. A calculation sheet of the policy is attached on the above.

On today an amount of Rs.5200.00 has been debited from my Bank account under ECS under disputed case which has been stated above.

Therefore you are requested kindly to STOP the AUTO DEBIT SYSTEM by ECS and refund the amount to my bank account No. [protected] immediately.

With regards

(Dayal Krishna Das )
F&A (Budget & Oil A/c)
Ph:[protected]/3295
Mob ; 91-[protected]
E-mail : [protected]@gmail.com
Indian Oil Corporation Ltd.
(Bongaigaon Refinery)
Dhaligaon, Dist. Chirang
Assam-783385

Kind Attention - Amit Kumar TL & Customer care manager.

Firstly I am absolutely disappointed with your most pathetic customer
service staffs. This day I really regret of choosing Birla sun life
mutual fund for my financial planning’s, and I assure you that I will
never come back to this company for any damn thing. And I will also
make sure to tell my such a bad experience with your company.
Now my problem – I have some units invested in BSLMF frontline equity
plan G. I went online to redeem my unit as the markets were on 1 yrs
high. To my surprise I see that you guys are applying me the NAV for
17-Oct though I am redeeming all my units today ???
I was shocked ….. Because I wanted to get the NAV for today 18-Oct.
All worried... I called up your call centre and spoke to Harvinder
Singh. (this was my biggest mistake)
He was so confused with his own product that he couldn't give me an
answer till the market closing.
I insisted him to double check with a supervisor as online information
was something totally different.
He was so dumb, couldn't speak properly and I had to explain all my
grievances again and again.
By the time he came with the answer, it was already late and I HAD
MISSED THE GOLDEN OPPORTUNITY because of your staffs carelessness and
lack of product information. I don’t know what type of people are
recruited in this company and what training is provided by you all.

Next I called again to complaint and spoke to Geetha (not sure if I am
spelling it correctly)
I demanded to speak to a Supervisor and she kept me on mute / hold for
20 MINUTES ???? does it really take 20 minutes to speak to a damn
supervisor in your company.
Now this is what I call a pure PATHETIC customer service.

After speaking to Amit Kumar TL he asked me to send the screen shot of
the online screen which showed that It will apply the NAV for 17-Oct.
And here it is attached.
I want a proper explanation of my full complaint with regards to your
website, your staff(Harvinder Singh and Geetha)
Next I want to get all my units redeemed at todays 18-Oct NAV OR I
need a compensation to what I had to go through. This is purely your
mistake and I will not take this financial loss because of your
mistake.
Give me any dividend or bonus units??? I don’t care … that’s your
problem and up to you how you deal with it.
I am awaiting your reply within 24 hours as promised by TL Amit Kumar.

Rgds,
Aalekh Saxena.

Dear Sir,

I am holding a policy of BSLI since 28 Jan 2009, of Medi calim namely UHB, which gives me and my wife a cover of RS. 4.8 Lacs as of now to both o[censored]s. However they failed to provide us the services. It has happened twice.

1. Last year when my wife got admitted for Medical Emergency of a removal of her uterus due to fibroids,[protected], when Hospital at Bareilly requested for pre authorization, Initially they refused by saying policy is lapsed due to No n Payment of premium, later send a authorization for Rs 15, 000.00 against Rs. 30, 000.00 After having a tough time and fighting here and there I could get a letter for the same from them on 28-8-12.

2. This year, in the month of March 19, 2013, I meet a road accident and got admitted at Moradabad and then refereed to Delhi for medical management. I got admitted in Max Hospital at Patpar Ganj, again when the hospital proceed my request they did not respond for some time. And after some time send a letter for Rs 50, 000.00 (how ever as per the bond) I was eligible for Rs 60, 000.00. Later when I took up this matter with IRDA they have given an incorrect information that they have authorized for Rs 60, 000.00.

Tell me where should I approach now under such circumstances.

Date: 18/01/2013 To, The Branch Manager, Birla Sun Life Insurance Chakala Branch, Andheri, Mumbai Subject: Double Cross / Cheating of Birla Sun Life Policy No –[protected] Dear Sir This is to inform you that one of your Advisor who has double cross the document for the policy no –[protected]. I Mr Sanjay Soni, now the policy owner of this policy already discuss this matter in your office for the same with Dr Yashwant Yadav. I want to make policy for my father for Pension Plan as per discuss with advisor having Mobile – [protected]. I had provided the document as per requirement of the advisor only and he has done the mistake for this. So I provided document of my father and myself as a nominee. I had already informed to him that I will be only nominee of this policy and the owner of the policy holder will be my Father, so he said that’s why they required my detail and document for further process. Agent has double cross the document. He had made policy in my name instead of my father. On 03/12/2012 when I received the policy at my home address, I informed the agent regarding this and also confirmed by the customer care. Agent has told me that provide me the document so that he will make change and provide the required policy in proper manner. I had handed over the same and before handing over the policy I had made photo copy of the same which is lying with me. Since[protected], I am regularly calling to Agent at above mobile no and the advisor of the policy Ms Neha Thakkar (Same Branch), and one more person who has come with Agent assistant having mobile no – [protected] no one is replying for this incident. So on 03/01/2013, I had visited on your branch as discuss the matter with Dr Yashwant Yadav. He told me to keep quiet for two to three more day so that all matter can be hear by him and he can take necessary action regarding this policy. I was gone out of Mumbai for my official work that’s why this letter has been kept pending. So I request you to look into this matter very seriously so that the same could not be revising in future with others. Looking for a great result against this matter from side. I am also writing this issue to IRDA if no result comes out. Thanking you Birla Sunlife Insurance Policy no[protected] My Personal detail is as below: Name : Sanjay Nandlal Soni D-O-B : 06/Sep/1982 Address : Room no – 11, 1st floor, Sai-Leela bldg, Anand Nagar, Opp. Shankar Temple, Kalwa East, Thane – 400605 Mobile – [protected] Email : [protected]@lcms.in, [protected]@gmail.com PAN No – BIMPS207J

Sub: Misssell of policy Policy No:[protected] Respected Sir, Myself Bapi Roy has received your response by mail on www.[protected]@gmail.com wherein the things were mentioned that is not accordingly my expectation and too surprise and shocked to get your response due to below mention reasons:- 1st; Your Agent(MrAkash Deep Chatterjee) misguided me during purchasing your policy[protected] to say that the policy is a fixed Deposit plan and you get good return after maturity. I trusted him because of good reputation of your company and on the other hand, even my English is too poor,so I could not understand the language of application form, which was in English. 2nd ; Myself Bapi Roy is under the employee of private companies where my annual income was near about INR 55,000-65,000 that time(2008) and there were total Eight members into my family including me.I was single income of source in my whole family ,so just think and suppose that ,is this possible for me to afford the premium per year till maturity period of that policy after serving the family’s duties. As I have already said, that my English language is too poor but application (Policy) form’s language was in English. So I was totally depends on your agent who misguide me to say that this policy is Fixed Deposits Policy, means you will have to pay one time premium and after maturity there will be good return. But when I received a letter from your company in 2009 where in this was said that you will have to pay premium every year till maturity period. 3rd; I tried to contact that agent but he had changed his mobile number. So, couldn’t. 4th ; I tried to complain verbally and in written to the branch office (Kolkata) of Birla Sunlife Insurance. But, I did not get any positive feedback yet from there. 5th ; I complained to customer care of the company and complain no:REF NO[protected] DATED 21/04/2009 , but do not get any kinds of positive feedback from there. Thus, I haveshared enough things how your Agent misguide me and did not get any kinds of assistance from your company (Birla Sunlife Insurance)against my complains. That’s why I am requesting you please invite your Agent who misguides me. I want to prove my said things in front of you. Finally I hope that you will take a welfare steps for your Policy holder who was cheated by your Agent. Thanking you,

Indira Sudarshan Shahri, BK: 115/ 80,Hindustan chowk, Mulund Colony, MUMBAI –400082
Date : 20th Jully 2013.
Policy No:[protected]
Customer Service Officer
Pragati Bodade / Aniket Parsekar,
Birla Sunlife Insurance Company,
Subject: Final Notice for refund amount of Policy No:[protected].

I am Sudarshan Shahri husband of Indira. s. Shahri, who has taken Birla Sunlife inssurance company's BACHAT (ENDOWMENT] whose policy number[protected] on dated[protected] with the codition that this policy is having mediclaim which will cover 4 person of family [myself , my wife , my son , and my daughter inlaw] . This promise was given by ABHISHEK AGARWAL YOUR EXECUTIVE.

When i received Policy documents, there was not any concern mediclaim document, i was surprised to see that there was not any document concerned mediclaim.I called immidiately Abhishek Agarwal cell no:[protected], He said yes dont worry within 15 days you will get mediclaim documentts, In this way he was giving me assurances everytime and about fifty times i called him reply was same copany's staff is busy , now march ending staff is busy , now work load is more so all are busy in this way he kept me in darkness.I thought it is BIRLA SUNLIFE COMPANY THEIR EXECUTIVE CAN NOT say lie upto that extent. Now when ever i am calling him cell number is changed or ot available tone is comming.

So sir, now I am fed up. and don’t want to continue my policy, return my full amount, though you may say it is too late but it was not my fault, your executive Abhishek AGARWAL KEPT ME IN DARKNESS TILL 20 APRIL EVEN WHEN I CALLED HIM HE SAID STAFF IS BUSY WAIT YOU WILL GET DOCUMENT IN THE FIRST WEEK OF MAY. BUT TILL TODAY I HAVE NOT RECIEVED.
When I wrote mail, they sent me letter that you submit Documents along with free look form, cross cheque signed and mentioning name of Policy holder. All these documents were submitted in you branch office in MULUND on 8th June 2013. After submitting these documents we will refund your amount immediately. I have written and posted letter in your concerning offices at Ghodbunder road, Thane. And Elphinston Road Mumbai on dated 6th August 2013. But regret to write till today I have not received refund amount.
Now I am sorry to say that I have no other alternate accept to call media and write to grievances cell or to approach consumer court. So please don’t insist me to go up to that extent. Though so far I was quit that Birla Sunlife Insurance Company is a reputed concern as I am having already two policies in my name and my wife Indira’ name.
Hope you will refund me policy amount by sending cheque or depositing amount in my ICICI ACOUNT NO:[protected] [ details are already written in free look form].
Regards Indira Shahri.
Thanking you in anticipation
Your faithfully.

[ Indira Sudarshan Shahri]



My cell No; [protected] , Land Line No: 25613379

Date: 18/01/2013 To, The Branch Manager, Birla Sun Life Insurance Chakala Branch, Andheri Subject: Double Cross / Cheating of Birla Sun Life Policy No –[protected] Dear Sir This is to inform you that one of your Advisor who has double cross the document for the policy no –[protected]. I Mr Sanjay Soni, now the policy owner of this policy already discuss this matter in your office for the same with Dr Yashwant Yadav. I want to make policy for my father for Pension Plan as per discuss with advisor having Mobile – [protected]. I had provided the document as per requirement of the advisor only and he has done the mistake for this. So I provided document of my father and myself as a nominee. I had already informed to him that I will be only nominee of this policy and the owner of the policy holder will be my Father, so he said that’s why they required my detail and document for further process. Agent has double cross the document. He had made policy in my name instead of my father. On 03/12/2012 when I received the policy at my home address, I informed the agent regarding this and also confirmed by the customer care. Agent has told me that provide me the document so that he will make change and provide the required policy in proper manner. I had handed over the same and before handing over the policy I had made photo copy of the same which is lying with me. Since[protected], I am regularly calling to Agent at above mobile no and the advisor of the policy Ms Neha Thakkar (Same Branch), and one more person who has come with Agent assistant having mobile no – [protected] no one is replying for this incident. So on 03/01/2013, I had visited on your branch as discuss the matter with Dr Yashwant Yadav. He told me to keep quiet for two to three more day so that all matter can be hear by him and he can take necessary action regarding this policy. I was gone out of Mumbai for my official work that’s why this letter has been kept pending. So I request you to look into this matter very seriously so that the same could not be revising in future with others. Looking for a great result against this matter from side. I am also writing this issue to IRDA if no result comes out. Thanking you Sanjay Soni [protected]

Sub: Miss ell of policy No[protected]

Respected Sir,
I would like to informed you that myself Mr. Bapi Roy, staying in 619, Shibrampur, K.D. Road, Kolkata: 700 061.
My complain is against Birla Sunlife Insurance Ltd. Because I had purchased one policy (Pol.no:[protected] in 2008 and agent’s name is Mr. Akash Deep Chatterjee. This agent was misguide & miss ell me about the features of this policy that time he say that this policy is a Fixed Deposit policy so you need to pay a single premium and after maturity of policy, you will receive a good amount that is why, I purchased the policy of Birla Sunlife Incurance.
But, I received a letter after one year where in this was written that I will have to pay premium every year. Thus, I was surprised to read and see all this things and released that I am cheated by the agent of Birla Sunlife Insurance in 2008. Thus, there are some steps which are taken by me to solve the problem and get back my investment.
1st I tried to contact that agent but he had changed his mobile number. So, couldn’t.
2nd I tried to complain verbally and in written to the branch office (Kolkata) of Birla Sunlife Insurance. But, I did not get any positive feedback yet from there.
3rd I complained to customer care of the company and complain no: Ref no[protected] dated 21/04/2009 but do not get any kinds of positive feedback from there.
Thus, I had taken lots of steps to solve it after received the letter of Birla Sunlife Insurance. But there is no positive feedback yet from there except harassment. But now, they are replying to say that my policy is lapsed so, your complain is meaningless on policy. Your policy’s is not eligible to get maturity amount.
Therefore, I am submitting my complain through this letter. Because, I want to get back my investment amount on justice, because Birla’s agent cheated me.
Thus, I am requesting you. Kindly assist me and do the needful things as soon as possible.

Thanking you
Complainer
Mr. Bapi Roy
Mob. No: [protected]

DEAR CONCERNCE, MY EMPLOYEE CODE WAS 21435 WORKED WITH BSLI AND I WAS LEFT BSLI IN 2011. I HAVE BEEN SUBMIT MY EPS WITHDRWAL FROM TO THE COMPANY BUT TILL DATE I HAVE NOT RECIVED MY EPS FUND. EVEN THEY BLOCKED MY EAMIL ID [protected]@YAHOO.COM AND THEM HR HELP DESK NOT ABLE TO CONNECT ANY TIME DUE TO VERY DIFFICULT PROCESS. NEED YOUR KIND CONCERN FOR THAT THANING YOU SAHAJ

To Date:08.09.2013,
Birla Sunlife Insurance Company Ltd.
G Corp Tech Park ,6th Floor ,Kasar Wadavali
Ghodbunder Road, Thane -400601
Sub: Miss ell of policy No[protected]

Respected Sir,
I would like to informed you that myself Mr. Bapi Roy, staying in 619,
Shibrampur, K.D. Road, Kolkata: 700 061.
My complain is against Birla Sunlife Insurance Ltd. Because I had
purchased one policy (Pol.no:[protected] in 2008 and agent’s name is
Mr. Akash Deep Chatterjee. This agent was misguide & miss ell me about
the features of this policy that time he say that this policy is a
Fixed Deposit policy so you need to pay a single premium and after
maturity of policy, you will receive a good amount that is why, I
purchased the policy of Birla Sunlife Incurance.
But, I received a letter after one year where in this was written that
I will have to pay premium every year. Thus, I was surprised to read
and see all this things and released that I am cheated by the agent of
Birla Sunlife Insurance in 2008. Thus, there are some steps which are
taken by me to solve the problem and get back my investment.
1st I tried to contact that agent but he had changed his mobile
number. So, couldn’t.
2nd I tried to complain verbally and in written to the branch office
(Kolkata) of Birla Sunlife Insurance. But, I did not get any positive
feedback yet from there.
3rd I complained to customer care of the company and complain no: Ref
no[protected] dated 21/04/2009 but do not get any
kinds of positive feedback from there.
Thus, I had taken lots of steps to solve it after received the letter
of Birla Sunlife Insurance. But there is no positive feedback yet from
there except harassment. But now, they are replying to say that my
policy is lapsed so, your complain is meaningless on policy. Your
policy’s is not eligible to get maturity amount.
Therefore, I am submitting my complain through this letter. Because, I
want to get back my investment amount on justice, because Birla’s
agent cheated me.
Thus, I am requesting you. Kindly assist me and do the needful things
as soon as possible.

Thanking you
Complainer
Mr. Bapi Roy
Mob. No: [protected]
miss ell of policy.docx miss ell of policy.docx
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.i was an agency manager at ujjain branch.My employee code was 53552 and date of joining is 15/11 /2013 and date of resignation is 15/05/2013.sir i've not received my FF S yet.everytime hehelpdesk gave me wrong Commitment . Please note that your FFS has been completed and you will receive it at the end of this month. Conversation between Hrhelpdesk & me as on mail as follow....... or i am complaint to your company consumer forum ujjain