I HAVE MADE AN ONLINE PURCHASE IN BIRLA SUNLIFE MUTUAL FUND ON 27TH MAY 2013 FOR Rs. 55000.
WHILE I WAS DOING THE TRANSACTION, WHEN I LOGGED INTO MY CORPORATION BANK ACCOUNT WITH MY USER NAME AND PASSWORD, AND AFTER ENTERING ALL THE FIELDS SUCCESSFULLY, I GOT THE MESSAGE TRANSACTION REJECTED IN MY BANKS PAGE AND THE PAGE G0T REDIRECTED TO BIRLA SUNLIFE MUTUAL FUND WHERE IT WAS ALSO SHOWING, TRANSACTION FAILED.
AFTER CONTACTING THE BANK PEOPLE, I CAME TO KNOW THAT THERE IS SOME PROBLEM WITH THE CORE BANKING AND THAT THE PROBLEM WILL BE RECTIFIED TILL EVENING.
ON THE NEXT WORKING DAY, WHEN I LOGGED INTO MY CORPORATION BANK ACCOUNT, I WAS VERY MUCH SURPRISED TO SEE THAT THE AMOUNT OF Rs. 55000 HAS ALREADY BEEN DEBITED FROM MY ACCOUNT TOWARDS TECH PROCESS (PROBABLY THE AGENCY WHICH COLLECTS THE MONEY ON BEHALF OF BIRLA SUNLIFE MUTUAL FUND).
WHEN I CONTACTED THE BIRLA SUNLIFE MUTUAL FUND, THEY ASKED ME TO CONTACT THE BANKS PEOPLE AS THEY SAID THAT THEY HAVE NOT RECEIVED ANY SUCH AMOUNT AT THEIR END.
WHEN I CONTACTED MY BRANCH IN CANNING STREET-KOLKATA, THEY CO-OPERATED WITH ME VERY NICELY AND TALKED TO THEIR CB-872 BRANCH IN MUMBAI WHO HANDLES THE NET BANKING TRANSFERS. FROM THEIR, THEY ALSO CONFIRMED THAT THE AMOUNT HAS BEEN DEBITED TOWARDS TECH PROCESS AND THEY GAVE THE NUMBER OF TECH PROCESS PEOPLE TO CONTACH THEM.
WHEN THE MANAGER OF CORPORATION BANK, CANNING STREET BRANCH, KOLKATA TALKED TO THE TECH PROCESS PEOPLE, THEY SAID THAT IN THEIR SYSTEM IT WAS SHOWING THAT THE TRANSACTION IS FAILED AND THAT THEY HAVE NOT RECEIVED ANY SUCH AMOUNT FROM THE BANK. STILL THEY TOOK A DAYS TIME FROM US TO ENQUIRE INTO THE MATTER AND GET BACK TO US.
TODAY WHEN I SPOKE TO THE TECH PROCESS PEOPLE, THEY INFORMED ME THAT THEY HAVE ALSO CO-ORDINATED WITH THE CB-872 BRANCH, AND SOME Mr. JOSHI TOLD THEM THAT Mr. ALMEDA, WHO IS INCHARGE TO LOOK AFTER THE OPERATIONS, IS ON LEAVE.
TECH PROCESS PEOPLE ALSO REQUESTED Mr. JOSHI TO PROVIDE SOME BASIC DETAILS ABOUT THE SAID TRANSACTION SUCH AS THE FUND TRANSFER DATE AND THE CONSOLIDATED AMOUNT, BUT Mr. JOSHI FAILED TO PROVIDE ANY SUCH INFORMATION TO TECH PROCESS PEOPLE.
WHEN I REPORTED THIS TO MY BRANCH MANAGER, HE AGAIN SPOKED TO Mr. JOSHI BUT THE ANSWER WAS SAME.
ITS ALREADY MORE THAN A WEEK, FROM THE DAY OF TRANSACTION, AND I AM REALLY AFRAID FOR MY MONEY.
I HEREBY REQUEST TO THE HIGHEST AUTHORITY OF THE CORPORATION BANK, TO LOOK INTO THE MATTER VERY SERIOULY AND HELP ME GETTING MY MONEY BACK WITH INTEREST, IMMEDIATELY OR I WILL BE LEFT WITH NO CHOICE OTHER THAN SEEKING THE HELP OF CONSUMER COURT.
THE DETAILS OF MY TRANSACTIONS ARE GIVEN BELOW:
ACCOUNT NO. [protected]
NAME- BANWARI LAL JHAJHARIA HUF
DATE[protected]
AMOUNT Rs. 55000
NAME OF THE FUND HOUSE- BIRLA SUNLIFE ASSET MANAGEMENT COMPANY
AGENT-- TECH PROCESS
TRANSACTION NO. CN[protected]
OTC NO. 72623894
Aug 13, 2020
Complaint marked as Resolved
Against our each complaint they are reiterating same response client clarified Policy is terminated & sending case closure request to IRDA. Sir, being a customer of Birla sunlife we are not even liable to know about our money. why company is not responding to our questions? By just saying your policy was terminated before company is free from its responsibility.
How can company terminate a policy without any information and even refunding foreclose amount till now. It’s clearly mentioned in IRDA life insurance Handbook, according to which they have break IRDA guideline.
Sir, as per company’s mail rcv on 20/09/2013 they have stated that policy gets terminated if its fund value comes to less than Rs 10000. In that case my policy was terminated on 25 may 2012 when its fund value comes to Rs 8715.0568(as per BSLI. statement).Than why my policy was continue till 25 feb 2013( according to BSLI) and why I have not rcv any information or foreclosure amount till I submit a claim.
Sir, so plz take necessary action in protection of policy holder interest.With lots of hope
Regards
Rajeev Arora