I had applied for a policy with the company and issued a cheque of Rs.18, 720 (Cheque No. 484426) which was encashed on 30/06/2008. The agent sold me Saral Jeevan Policy of 15 year terms but premium calculated on 20 years term as is the special discount to me. The POLICY NUMBER for the same is[protected]. Their agent promised me of issuing the document within 15 days. But so far I have not received the documents. So I raised the complaint with them and case id number is[protected]. After that I followed up with them number of times but received no response. Finally I put a request for cancellation of the policy on 12th September 2008, with signed letter (as I heard the misdeeds which came true; see below).
When I went for this policy, I enrolled one of my friend also for the same policy with the same benefit as mentioned above. He also faced the same problem; policy document not received. After many follow ups he receievd the documents, but to the utter surprise of every one o[censored]s, someone has rubbed the tick against 15 years term checkbox and themselve ticked 20 years term checkbox. This is purely a case of cheating. This turned my fear in to reality.
Just few days back I received a call from them for the delivery of documents, though I already put the request for cancellation. So I told him not to deliver the same.
Next day when I spoke to Ms. Deewangi, Sr. Manager on HELPLINE number ([protected] and [protected]), she informed me that if I cancel the policy now I will not be getting any money as policy is already issued as per their system's record. This is contrary to the fact;
One I have not received the policy Documents yet.
Second, even if policy is received by the client, there is 15 days grace period for the customer to cancel the policy and in that case only administration charges are deducted, as per IRDA guidelines.
Neither of above happened till now, so where is the question of zero refund.
Also I am not cancelling the policy because of any problem from my side, but due to the fiasco and goo[censored]ps from Birla Sun Life (and also cheating with my friend) and they are blaming their agent; Angel broking firm, for all these. So there is no question of any charges at all and if it then, they should charge to the agent not to the customer. They are the main culprit and did the cheating.
Please help me in this matter.
Aug 14, 2020
Complaint marked as Resolved
I have been recently taken insurance policy in your company but so far i am not getting the login Id ie.Mid & tid No.So i kindly request you to look into this matter and send me the login Id to view the status of policy statement.
With Regards,
H.WAHEED
(Policy No:[protected]
Thanks for the reminder. Please note the following communications. I have not recevied any replay from your representatives.
I am expecting money. Please remit back my money ASAP.
Thank you for your understanding and support.
[protected][protected]-
Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]
email:[protected]@hotmail.com
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: mritunjay.[protected]@birlasunlife.com
CC: jaidev.[protected]@birlasunlife.com
Subject: RE: Please return the money.
Date: Thu, 12 Aug 2010 11:48:49 +0000
Hi All I have not received any documents. How do you expect me to return.
What I have received on mail is I have sent you saying name and DOB wrong.
Please check your mailbox, I have sent the mail on 23rd July 2010.
Also send me the bill and reports to my office address.
[protected][protected]-
Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]
email:[protected]@hotmail.com
[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Re: Please return the money.
Date: Thu, 12 Aug 2010 11:52:15 +0530
CC: Jaidev.[protected]@birlasunlife.com
From: Mritunjay.[protected]@birlasunlife.com
Hi,
Kindly provide us original document along with cancellation letter at branch, we will process it for the same, you will get refund after medical charges in a six working days.
Thanks & Regards
Mritunjay Singh
( Branch Manager)
Birla Sunlife Insurance Co. Ltd.
Kataria Chambers, Ist Floor,
Plot No.6, Above SBI Bank,
Sanewadi, Pune-411007.
Tel. No.[protected].
Mob. [protected].
BHEEMASENACHAR DHARMBHAT <[protected]@hotmail.com> 08/12/2010 11:28 AM
To Jaidev negi <jaidev.[protected]@birlasunlife.com>, Mritunjay Singh <mritunjay.[protected]@birlasunlife.com>
cc
Subject Please return the money.
Hi All
I am not reciveing any response from you. I dont understand why?
Please return the money. I shall meet you and discuss in person later.
Please do not ignore the mail. I do escalate to higher level next monday (August 16, 2010) if money is not transfered back to my account.
Thank you for your understanding and support.
[protected][protected]-
Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]
email:[protected]@hotmail.com
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: jaidev.[protected]@birlasunlife.com; mritunjay.[protected]@birlasunlife.com
Subject: FW: Term plan detail
Date: Fri, 23 Jul 2010 00:36:31 +0000
Jaidev,
Please re-check the name and date of birth. You have send the document to wrong person.
As I said, please cancel all the plans and deposit Rs.16, 660/- to my Citi bank accoiunt.
I shall come back from tokyo on 18th October 2010 and discuss with you for the new plan.
[protected][protected]-
Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]
email:[protected]@hotmail.com
[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Term plan detail
Date: Thu, 22 Jul 2010 17:02:59 +0530
From: Jaidev.[protected]@birlasunlife.com
Hello sir, as per our discussions about life covered of 50 lac. in Term Plan & single plan.
Thanks & Regards
Jaidev S Negi
Agency Manager
Birla Sun Life Insurance Co. Ltd(Aundh, PUNE)
Phone No-[protected]
Mob no-[protected]