Blackberry — service

Hello Sir, I had purchased a mobile phone Blackberry Z10 (white colour varient) on 25/07/2014 from local retailor shop. after some time i was faced a problem with my handset regarding unavailabilty of ambient light sensor and proximity sensor thats not working at all, after that i was called to blackberry official customer support toll free no. and pretend my issues and they suggest me that if you facing any type of problem with you handsets you have to go to point of purchase and they can serve you, then i went to the retailor shop and pretend my issues they told me that you have to search blackberry official service center near by you and escalate this issue to them and they can help you for this after that i searched blackberry official service center on blackberry official website http://in.blackberry.com/support/servicecentres.html and found below address Name: HCL Info systems Limited Address: Shop No.3, Ground Floor, Plot No.C-1, RDC, Rajnagar, Ghaziabad, Pin-201003.City: Ghaziabad STD Code: Toll FreePhone Numbers: [protected]Service Type: GSM and [protected]@hcl.comthen on 31/07/2014 i went to that service center and express my complaints regarding my handsets to MR.Sumit Sharma and he submitted my handset for repair and gave me a job-sheet and assured me that your handsets will be repaired and ready for collection from service center in 15-20 days and gave me a personnal service center contact no. that is -:[protected]on 5/08/2014 i found that the problem narration mentioned in the jobsheet are incomplete, i was complained them of two sensors but they mentioned only one sensor issue so that i contacted them for this through email and they replied me that We would like to inform you that your BlackBerry handset which you had deposited at our service centre has been sent to the Gurgaon repair facility. We shall get in touch with you once the handset is repaired and ready for collection.we would request you to allow us 10-15 working days time in order to resolve the matter upto your satisfaction at the earliest.After that on on 18/08/2014 I requested them for further updates regarding my process and they inform me that we are organizing a swap against your handset which you have submitted at our service centre and shall get back to you with the updates once the swapped unit has been shipped at the service centre and is ready for collection. we would request you to allow another us 10-15 working days time in order to resolve the matter upto your satisfaction at the earliest.its horrible for me to hear that i have to wait another 15 days for swap my handset but i was ready for anticipate for continued patience and when i tried to contact to the personnal contact no. which is provided to me by Mr. Sumit sharma they never picked up my call till i tried continue call them atleast 20 times. i called him approx 5-6 times and always same things happened with me by mistake if he picked my call they also gave me date, date and another date and told me that blackberry does'nt have a stock of this model so that your service has been delayed, when i requested them for contact detail of repair facility where they escalate my handset they don't gave me their anything and said that we can't gave their contact detail to the customer on 4/09/2014 i called him to service center for updates and they told me same that blackberry does'nt have stock and Blackberry offered me for blackberry z3 instead to swap of Blackberry z 10 because Z3 has 5 inch display(LOL) and it is better (blackberry z3 is lower qualitative featured as compared to Z10 you can check) On 1/09/2014 i was mailed to the [protected]@HCL.COM for further update an automated response has been sent by their system thatDear Customer, This is an automated response to confirm the receipt of your e-mail. Our team will get back to you regarding your email within three working days.We assure you the best of services.but till today they don't replied me today i remind them for reply but they don't replied till now, i was frustated so that on 6/09/2014 (saturday Morning) i went to the service center for further updates and present situaton (with spy pen camera for recording) of my handset, Service incharge Mr. Sumit Sharma again told me same that Blackberry stops the manufacturing of blackberry z 10 and offered me to take blackberry z3 or if you want Z10 you have to wait till the another end of next week and we are not the reason for delay that is delay from where we escalate your handsets(gurgoan repair facilty) after that again i requested him for contact detail of that facilty because i am going to consumer forum for this complaint again they told me that we can't gave you their contact detail then i requested them to gave me all your statements of present situation, reason of delay, reason of you don't have a time to pick a call of costumers, blackberry offered to the costumers another low grade mobile phone instead to the original in written on affdevit and i am going to file a case against blackberry to the consumer forum but they don't write and revert my blank affidavit to me and said that okay go and case to us in rude behaviour, i have full video recording of communication between service center and me which is exist today after that i come back to home and quired about that offer which is told to me by Mr. Sumit Sharma via facebook(social networking website) official web page in posts comments and one of the blackberry executives replied to mine comment that no that is not true blackberry never offered that that type of thing to the costumers in any situations . now please investigate deeply regarding this i have proof of anything and take any prompt action regarding my problem and take a strict judgement after investigate

i bought a balckberry phone approx and year ago . i had to give for service atlest 6 times because of bad performance of phone. and the service centre took more than a month every time i gave it for service. thay have failed to solve the problem with phone and even now my phone is with them. I would want my refund back on phone . i bought this phone for rs44000.

have given my blackberry z10 to service center on 13.09.14,
now about 25 days passed but no news about my phone, the service center person says it will take more 30 days
i tried blackberry customer care no which doesnot works and another connects to customer care service of canada who dont even know indian english. so could not register any complaints
so please solve my problem