BloomsVilla Complaints & Reviews

Hello,

I paid Rs. 749/- for delivery in slot 6am to 9am. Delivery did not happen hence I called customer care. They said we dont deliver in 6 am to 9am slot. So I asked in that case why did they take the order, to which they had no answer.
They cancelled my order and now not refunding the money.

Hello,
I had ordered for morning 7am to 9am delivery and paid Rs. 749/-
The delivery did not happen. I called customer care and they cancelled my order.
Now they are not refunding my money.

BV2298976 Was supposed to have been delivered this morning by 0900am for which an additional amount of Rs.200 was charged extra, It is 1330 now and the order is not delivered yet

+[protected] MS.Riya - initially replied to text on wahtsapp but later on stopped responding and subsequently the phone is switched off!!!

Something is not right with this.

Placed an order on 11th Aug 22 for Rakhi to be sent to USA. The website itself showed delivery dates available along with time slot - so selected 12th Aug 22 for delivery. Paid full amount of INR 2199.
Today is 23rd Aug product still not delivered - raised a complaint all they say is will be delivered
https://www.bloomsvilla.com/

Order BV2299031 is the order reference number. We are attempting to apprehend them, but they are not providing accurate information, and it appears to be a forgery, so I am requesting that this be treated as a priority and that appropriate action be taken against this company.

BV2298849 i placed an order on 21st aug 2022 which is not delivered yet pn top of that on 22nd aug 2022 i got a call for transfer of 150 rupees to bloomsvilla. When i told that i want to cancel the order then person at the other side said, he doesn't look into cancellation section and ended the call.

I have placed an order for flower bouquet with the order no BV2298569… they didn’t deliver it nor they are picking up my call… plz help to get the refund of my money

ORDER BV2293607
Thank you for your purchase!
Hi Alekhya, we're getting your order ready to be shipped on 01-Aug-2022 Morning Delivery - 7 AM to 9 AM *. We will notify you when it has been sent.

Note: If you have any queries related to the order or need any changes, please send us an email to [protected]@bloomsvilla.com. Do not place new order to correct any information.
We do not call you to demand payment or issue a refund. BloomsVilla will send you or ask for information in the email only from [protected]@bloomsvilla.com.

I have ordered rakhi (3 orders) to india
I ordered on august 11th and it got delivered on august 18th
but when I called the customer service they told that it will be delivered in one day which is august 12th but they did not deliver
and today my brother received the gift which is completely damaged
I ordered mothichur laddu which got damaged very very badly

They didn't deliver my product and refuse to refund by saying that your oreder is a courier product and it is not canceled

Fake company, no reply from customer service they use to take online payment but they don't deliver product one of the worst site for flowers delivery. I place my order for 16 aug 2022 for 9:00 am to 12:00 pm slot but my product was not delivered within whole day. Ver bad logo k paise khate ho.

I have ordered a birthday gift through Bloomsvilla. They have not delivered the order saying they do not have the product which I ordered. If they do not have the product then how did they take the order. They also charged Rs 250 extra for midnight delivery. I have requested for cancellation and refund. They have not initiated the refund yet. Please see the order details below. I have all the email transactions with them as the proof, in case that is required.
Bloomsvilla

Aug 2, 2022, 4:37 PM

to me
Bloomsvilla
Order BV2293872
Thank you for your purchase!

Hi Beena Pillai, we're getting your order ready to be shipped on 03-Aug-2022 Midnight Delivery - 23:00 to 23:59 *. We will notify you when it has been sent.

Note: If you have any queries related to the order or need any changes, please send us an email to [protected]@bloomsvilla.com. Do not place new order to correct any information.
We do not call you to demand payment or issue a refund. BloomsVilla will send you or ask for information in the email only from [protected]@bloomsvilla.com.
Track your order
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Order summary
Midnight Delivery - 23:00 to 23:59
23:00 to 23:59

Rs. 250.00
Delightful Surprise Gift × 1


Rs. 2, 249.00


Subtotal
Rs. 2, 499.00

Shipping
Rs. 0.00

Total
Rs. 2, 499.00

I ordered a rakhi to be delivered in Germany to my brother. While ordering a representative contacted me and asked me to continue my order and assured that the rakhi would be delivered on the available time and slot, i.e. 10 August.

It has been over 8 days (including 6 business days) and there is no update on my order.

nobody has reached out to me confirming me the status of my order. nobody answers their customer care numbers and nobody is able to explain why the rakhi has not been delivered let alone when it would be delivered.

i have written several emails and their responses are vague and unsubstantiated.

worst service providers ever.

feeling cheated & disappointed. need a full refund of my money.

I have ordered for Rakhi but order has not been delivered I have also sent a mail but no response the refund has also not been done I have called the customer care many times but the keep it simply on hold for more than half an hour and nobody attended the call

We have ordered for birthday celebration cake still not came no response no call came. We would like to cancel the order. Please help us. We have paid cake at 499 and midnight delivery 250 total 749rs. If delivery not available why are you accepting the order

Please refund my money

I have ordered on 10th August and it was supposed to deliver on 12th August. Till now there is no information on that. Did many calls to customer but no response. The only response through mails is saying your order will deliver soon. Tracking shows your order has archived. Bloody service. All the hopes got destroyed.

I ordered a bouquet and a cake to be delivered on Aug 13, in Jodhpur. It still haven’t been delivered, there is no reply on call or text or email by bloomsvilla, neither is there a contact provided for a local vendor or the delivery person.

I been trying to reach them on phone for status and waited almost 20min in IVR but couldn't connected to them
It's poor response and no delivery tracking system

I had ordered Rakhi with sweets for my brother in Australia and saw the promising website for bloomsvilla for one day delivery.It was to be delivered on 11 th August and still till today it is not delivered.
They have not even ruined the auspicious day of brother sister emotions for us but I feel cheated.
This is absolutely fraud not only I demand refund I want to see these people pay for our emotional loss.
You call and they keep you on waiting and absolutely your complaints fall on to deaf ears.
It’s their business to put these offers and we fall prey to them.

Product not delivered on promised date. And even after mailing for cancellation and refund, they did not provide any remedies for the same. Also customer care keeps you on wait for so long that you end up not calling them