BloomsVilla Complaints & Reviews

I ordered for a bouquet on 23rd, it was to be delivered on 24th between 9-12. Kept on waiting and the delivery didn't come till 5 in the evening. I tried calling their customer care but no-one picked up. At around 5.15 i got a call from delivery boy (who was totally unrelated to the company) that he is reaching with the bouquet. I told him that the purpose and person for whom the bouquet was oredered has already left and the office is also closed so you please speak to the relevant person as to what needs to be done now. he never called back and i kept on calling him. Firstly he didn't pick up the call and when he received the call he said that he is just a delivery boy and he has kept the bouquet somewhere and left. I kept on trying to call the customer care for another half an hour with no response. Chat option also i tried which came to a dead end after few lines, no-one responded after few lines. Send them mail where response was pathetic. So now the thing is neither i got the bouquet nor the money. The purpose for which I ordered the bouquet was defeated. If they can't deliver the product in a definite time frame then why do they give a time slot after all, they should be open and then we can decide whether we want to order from this site or not. I just want my money refunded from these fraudsters...

Ordered cake to be delivered to Hosur on 8 Feb 22 and wanted to cancel the same. Sent email and so far no response or acknowledgment. Tried to call [protected] ( customer service number ) no response. Please arrange for cancellation and refund the amount. Thanks

Bloomsvilla Order BV2251172 Status Showing delivered and it still not delivers .. my mother did not get it yet … also no contact numbers are working call [protected]

I ordered for flower bouquet and on the day of delivery it was not delivered. When i enquired, then they reply that the area is out of service. It should have been mentioned earlier. And then when i replied asking for refund, they are not replying for the mail. I want a refund back not a gift card or anything.
This was on 26/01/2022.
Id:BV2250727

I placed an order. Order -BV2250733 on the Blooms villa website. A combination of flowers and a cake on the 24th of Jan.Nothing on the website mentioned that they do not do deliveries out of service area. I live in the UK and placed an order for my mothers birthday (Srinagar). The next day there was no delivery and when I enquired via email, I got a reply saying no delivery for out of service area. Why wasn’t this mentioned on the website in the first place? I want a refund please. This is really unfair.

Hi i have placed an order from a company named Bloomsvilla i was promised that my order ll be delivered today before 12, my order has not been delivered yet and i am trying to contact the company and there is zero response

Ordered the product on 19th Jan 2022 which didn’t get delivered on the mentioned date so dropped the complain mail but no action take still they decided to send it next day and we didn’t accept the order so now neither they are returning our money nor delivering the order, I tried calling them thrice but was put on hold for 30-35 min each time only to get my call disconnected

These people would not care to respond to calls.. once picked and confirmed it will reach in 10 mins. It's already 3 hours now.. and I have not received the order yet... It's a birthday and how are we supposed to plan if this is the kind of service.. if they cannot deliver then they shouldn't accept the orders... Very pathetic customer service... Chats also are not helping.. I would have rather chosen a different agency for this... Their website is deceiving... Would not recommend them to anyone.. do not opt for them pls... They will spoil the party and surprise..

BV2249680

I ordered two fruit baskets for 5400. The description said exotic fruits and mentioned kiwis, grapes, strawberries, etc.

I received only one basket and not two.

And the one that I received looked very different and had only apples, oranges and guavas

I placed an order around 6:30 and the order was supposed to reach the person before 9 but it has not been received by anyone till now but they sent me a mail that it was delivered. I was continuously trying to contact them but they were not answering . All the numbers provided by them are invalid or were not connected. No message was being replied . They are not even providing any information regarding my order. They have taken the money as well. This is case of fraud. I want my money back . Or my order right now .

This was ordered for midnight 3rd delivery for Rs.2348. Received an email mentioning my place did not come under this delivery option. Since the occasion is now missed, i do no need this order anymore. Please take this as an official complaint and cancel with a full refund.

Also not I tried reaching customer service and very poor customer service and response, while my request was not acknowledged !

Note: Online complaint was logged as soon as i received the email to cancel my delivery.
Order num : BV2147023

I have ordered Cake, greeting and sweet.After a confirmation mail no response from bloomsvilla.I request you to initiate refund immediately.Order id: BV2145540

Didnt deliver and not returning money.
Also not reverting or answering over any communication channel listed.

They have not delivered the product. They are delaying . They don't reply on calls. They delay resolution on mails. Order placed in morning of 6 Dec and hasn't been delivered yet.

I placed an order BV2141509 yesterday but gave a wrong delivery address and hence I sent a mail asking to chance the address and also placed a cancellation request email.
But today the order was delivered to the wrong address so the receiver didn't recieve it.
I either need a refund or the order to be delivered to the right location.

I have ordered flowers but they are not delivered till next day .

Please don't Book any orders from bloomsvilla.. it's a bigggg fraud company.. it's cheating customers..

I ordered a bouquet on 29 October for the event of the birthday of my mum which was on 30th October. the company promised to deliver at it on 30th October morning since there was some delayed by the company they said the delivery would be made in afternoon again there was a failed and delivery the company said the delivery would be made by evening 6 .
Later final delivery was made on 31st October by 2 o'clock which makes more sense for delivering the bouquet when the occasion was already ended so the customer customer did not accept and I had to ask for the refund company strongly denied for the refund process. still I kept arguing and finally company said they will give me the voucher later on the voucher issued was of rupees 200 but I got the product of around 600. I strongly suggest the company should at least give me the voucher of the the same amount of my previous product.

Hi,

My wife had ordered fresh flower bokke with 35 roses for wedding anniversary of father and mother whose order # is BV2138731H. Order was placed on 13th Nov and delivery was requested on 14th early hours.

Parents waited at home without going anywhere else, expecting the gift and by evening, was saddened by not getting it delivered.

History:
-When contacted your customer care regarding delever ability at the location, mentioning the place, they confirmed they can deliver it between 8am-12 noon.
-Since it was not, when contacted customer care after several retries, they told it will be delivered before 6 pm
-Again, as it was not delivered, followed up and they answered it will be delivered next day and we told them not to do that as it is worse than delivering it and we need refund. They agreed
-Again, as refund didn't happen, when we enquired, they say there is transaction charges they can't refund
-When contacted customer care again with the above responses, and we request again for full refund, they say charge is for the distance- delivery charge for place being remote.

See the conflict in your own responses, which shows, it is your eye on someone else's money, without doing the job. Shame on you.

Please refund as soon as possible. I am planning to move legally, if you don't respond or not willing to pay fully. When going legal, have to ask for compensation also on top of the losses

I have placed the order with Blooms villa online for a fruit basket. It was supposed to be delivered today before 12 it's not delivered yet. Customer service doesn't work. Pathetic service. Either deliver my order on time or refund my money.