BloomsVilla Complaints & Reviews

Hello, my boyfriend ordered for me 2 gift items for Valentines day. He paid a total of Rs. 2418 including a surcharge to deliver on 14th Feb. The company confirmed the order via Email but never delivered the order. This is very disappointing because these are not small amounts of money. This is absolute fraud. They do not answer any call or emails or messages. What can we do about this? Please help!

Order no : bv2259781
order date : 14/02/2022
delivery expected : 14/02/2022 from 8 am to 9 pm
order not delivered but status is showing delivered successfully.

Please do not order anything from this Bloomsvilla site.

I had placed my order BV2258154 on 13th February, but the order never got delivered and status was updated as Delivered.

This is absolutely a fake site, wherein after you place the order and payment is made, no order is delivered to your address. When a complaint is raised, fraudsters stating that they are calling from consumer complaint call you in pretext to refund your money and ask for your card details including CVV & OTP. So kindly don't fall into these kind of scams.

Dear Sir,
Wrong item was delivered against my order . Please look into it and make the refund .There is no response from Bloomsvilla
Sanjay Kumar Nair .

First one was is what I ordered but got the 2nd one. this is not acceptable :

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Order no BV2257837

I had ordered a flower bouquet and dry fruit Combo at the company on 13.2.22 with the delivery date of 14th February, 2022. Full payment of ₹1929 was made to the company on 14.2.2022.

The order number : BV2256399
Email Id : avprabhu.[protected]@gmail.com

The order was not delivered as specified, when contacted through email, i was given a reply first saying the order was delivered.
When asked for proof they gave a reply there was delay due to valentine week

I have ordered flower and cake on 14 feb and in their site it shows the order will be delivered by 14 feb only at 9 pm
but still the order is not placed and they have hold the order and not responding me not attending the call and they are abe to reply

hope you can help me with this

Thank you in advance
Dependra Rathore

My order wasn't delivered. It was delivered on a different date.

My order BV2258904 for Ankul Shilotri was placed yesterday(14th feb)in the morning and still no delivery has happened. Have tried reaching your customer care since evening but no answer.

Urgently call me on - [protected] and give me a proper update.

I clearly got a email saying order will be delivered by 8 Pm today.

Then I receive an false update saying it is delivered but it is not delivered neither I have received any update.

You even charged Rs 299 extra as Valentine’s Day surcharge.

Still have no update regarding it or neither has the order been delivered.

Highly disappointed with the service and management.

Have not had such worse experience with flowers order ever.

Consider this as a very sensitive matter and reply at the earliest.

Wouldn’t ever recommend this to anyone.

Waiting to hear from you urgently.

Oder no BV2256601 placed on 11/2/22 it shows outskirt delivery. When i contact them they response 2-3 emails and asked me to pay more for delivery. I paid but still oder is not delivered even they are stop responding emails. When i tried to call they put me on hold for 1 hour and then disconnect the call. I tried to chat but no response for anything. Worst experience, fraud company, never use this website to order products for your dear ones.

#BV2257279 was placed on 13th feb 2022 and delivery date was selected to be 14th feb 2022(valentine's day). Successfull Payment was done through upi at the time of online ordering through website www.bloomsvilla.com The order wasnt delivered on 14th feb. I followed up multiple times through cuatomer support phone number as well as via emails and online chat but no reply from bloomsvilla. Its 16th feb today but still the order isnt delivered. Since it was placed to be delivered on 14th feb specially for valentine's day and today its 16th feb and nog delivered i want my money back as it has spoled all my planned surprise for the day.

Requesting consumer complaints team to kindly look into this and help me in refunding.

I placed an order but this company never delivered my order and they charged money in advance..

I have ordered items BV2258972!- on 14th February.
Till date no response and no delivery.
I will raise complaint at cyberabad police station.

Regards,
Kiran Kumar,
[protected]

I placed an order on 14th February because it explicitly stated that it would be delivered on the same day. At the time of writing, it is an hour away from 16th. I still have not received my order, nor have I been informed of any potential delay. Customer support is unreachable. Emails are ignored, so is the "instant" chats on their website.
I added an item to my cart, so a person from their team called me to ask if I wanted help with the checkout. I, then stated my concern and she promised delivery today. She then hung up the call. I managed to chat with a so-called 'Mamta' from their chat team, and she assured me I would get the delivery in 30 minutes. It is now 5 hours since that chat.
Turns out, I'm one among hundreds more facing this. I managed to talk to others facing the same issues with Bloomsvilla and we are surprised this is still allowed to happen. It's now 2 days past the occasion and the whole purpose is lost. I would like a refund.

Had ordered flowers with order no BV2260213 on 14th feb 2022. The order was not delivered and also no body picked up call on their register no [protected]. So nobody picked up the call neither mail was responded which was sent on mail id [protected]@bloomsvilla.com, [protected]@bloomsvilla.com. And today the Company has updated the status as delivered which is incorrect. Have not received the product. Now filing the complain for refund of Rs 1539.

BV2260334 order number is neither delivered nor refunded. The delivery date was expected by Feb 14th 2022.

I have ordered a chocolate bouquet on 14th but I am unable to track it. How to get refund for it
Order details-BV2259960

The order I placed was scheduled for same-day delivery. It is now the second day, and there is no update on the order. Customer support is practically useless. They do not have an option to refund either. They take your money and ghost you. I have spoken with my legal team regarding this, and have managed to narrow down the core team (the people) behind this fake establishment. Will be taking action.
Order number BV2260389

I received a email on the day of delivery (today 15/2) that product cannot be delivered in your location due to logistics issues and offered me substitute options which were not even 1/3rd of the price I had originally paid for.
Tried calling but it was on hold trying to connect for 1 hour it didn't. No responds to email as well. Horrendous service and I am mortified. Refund policy states should intimate before 48 hours and even charged cancellation fees but it's not my fault they are not delivering there shouldn't have processed order in the first place.

Ordered yesterday, 14th Feb 2022. No delivery, no updates. No response, neither on email, nor on call. Numbers are fake. Switched off. Need refund.