Blue Dart Express Complaints & Reviews

Dear Sir. i m waseem khan basically from bilaspur in chhattisgarhs we have dispatched to 1 box chennai address but till time not any update from your team kindly help shipment no. - [protected], Mohammad Waseem, [protected]

I had placed an order with Snapdeal (Bulk order) below are the order way bill numbers. This was delivered through Blue Dart courier services.
1. [protected] (delivered)
2. [protected](Not delivered)
3. [protected](Not delivered)
4. [protected](Not delivered)
5. [protected](Not delivered)

The PINCODE was incorrect and the incorrect PINCODE seemed to be a non deliverable one. On this I had requested the PINCODee to be rectified and re-directed to the correct one (for individual way bill numbers) I have also been chasing on alternate days to check if this was done but to my surprise I get a message from Blue dart that my order is cancelled. After I call the blue dart customer support I get a lame response that the reason is mentioned "Consignee refused to accept" firstly when the pincode mentioned was a non-deliverable one how come it was attempted for the delivery and where? secondly I received no calls of the attempts being made.

The customer support executive un-interestedly told me that she was not able to justify the reason of why this was cancelled despite being chased at regualr intervals. I have received other orders after re-directing them to correct pincode but just for the last four of the items i beleive blue dart took its own decsion to not deliver them.
HIGHLY DISSAPOINTING!!! I had to call snapdeal and ask them to process it agian which they said is not possible as it was blue dart's mistake. So between the two of parties the customer had to bear the inconvenience.

I was supposed to get my credit card on 13 of Nov on my birthday where I thought I would use it. but I did not get it on that day due to some reason. they advised they 'll deliver it on Monday when I called them on Monday they said they will do it on Tuesday wen I called Them on Tuesday again same story I insisted them that I need it on the same day a superior from their team named Amith rudely said it 'll be delivered by 9 end of the day but I did not receive it. please take necessary action and give Them feedback back on this.

I am a consignee of one parcel from Blue Dart courier service. Docket No is AWB [protected] on dated 12.11.2015 from Mumbai to Raipur. The parcel has reached at Raipur on 14th Nov'2015 as per online tracking details. But it is not getting delivered at my address till date. My family is available at my residence for 24 hours. But tracking details is reflecting fake message as consignee is not available. Customer care cell on [protected] is replying everyday that I will get the same on next day. It is not acceptable by me. It is a mental harassment for me. Such kind of highly expensive courier service should not behave like such manner. Please treat this as urgent and help me to get the same by tomorrow positively. Online fake tracking details are as under:- TrackDart ™ - Tracking Details Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. For delivery details of shipments not delivered, select undelivered shipments, enter your Email ID, select "Intimate Me" and Send. To forward the details enter your Email ID, the recipient's Email ID and Send. Waybill No : [protected] Reference No : [protected] Pickup Date 12 November 2015 From Mumbai To Raipur Status Consignee Not Available Status and Scans Location Details Date Time * Waybill No : [protected] Raipur Consignee Not Available 17-Nov-2015 18:00 Raipur Shipment Out For Delivery 17-Nov-2015 14:34 Raipur Shipment Out For Delivery 17-Nov-2015 14:21 Raipur Consignee Not Available 16-Nov-2015 14:00 Raipur Holiday, Delivery On Next Business Day 14-Nov-2015 18:17 Raipur Shipment Arrived 14-Nov-2015 12:19 Mumbai Hub Shipment Further Connected 13-Nov-2015 05:36 Mumbai Hub Shipment Arrived 13-Nov-2015 02:27 Nahur Mini Hub Shipment Further Connected 13-Nov-2015 01:57 Nahur Mini Hub Shipment Arrived 13-Nov-2015 00:41 New Bombay Shipment Further Connected 12-Nov-2015 23:00 New Bombay Shipment Arrived 12-Nov-2015 11:56 * - 24 Hr Format

Bluedart has stopped Home Delivery.
Hello

I had requested my Bank to dispatch some document from Noida to Sonepat . They dispatched my parcel by Bluedart .My Bluedart Consignment no. is [protected] . They Dispatched it on 5th Novemeber 2015 and it reached at sonipat on 7th Nov.2015. Bluedart people didnot inform me . When I called him on 16th Nov.2015, they told me to pick the parcel from their office otherwise they will send back to the bank.
This is the way to talk to any one ? i[censored] cant take the responsibility, so why u takes the Parcel ?
it was very bad Experience. Their office was 3.5km from my house . But they did not deliver it and even returned back the courier next day. How shameful people are sitting in Sonipat office. they are black spot on the civillized Humanity .

Waybill No : [protected] Reference No : 0253RID0411U00603
Pickup Date 05 November 2015
From New Delhi
To Sonepat
Status Returned To Origin At Shipper'S Request
New Waybill No [protected]

Status and Scans
Location Details Date Time *
Waybill No : [protected]
Sonepat Returned To Origin At Shipper'S Request 16-Nov-2015 17:53
Sonepat Consignee'S Address Unlocatable/Landmark Needed 16-Nov-2015 14:27
Sonepat Consignee'S Address Unlocatable/Landmark Needed 13-Nov-2015 12:00
Sonepat Out Of Delivery Area 12-Nov-2015 11:24
Sonepat Out Of Delivery Area 10-Nov-2015 11:37
Sonepat Out Of Delivery Area 09-Nov-2015 10:52
Sonepat Out Of Delivery Area 07-Nov-2015 11:00
Sonepat Shipment Arrived 07-Nov-2015 10:48
Sonepat Shipment Arrived 07-Nov-2015 10:47
Sonepat Canvas Bag Arrived At Delivery Loc 07-Nov-2015 09:05
Rama Road Hub Shipment Further Connected 07-Nov-2015 07:41
Rama Road Hub Shipment Arrived 06-Nov-2015 19:02
Delhi Hub Shipment Further Connected 06-Nov-2015 15:23
Delhi Hub Canvas Bag Slah Tally 06-Nov-2015 10:12
Rama Road Hub Contact Customer Service 06-Nov-2015 07:08
Mohan Co Op Indl Area Shipment Further Connected 06-Nov-2015 06:26
Mohan Co Op Indl Area Shipment Arrived 05-Nov-2015 21:49
* - 24 Hr Format

Waybill No : [protected] Reference No : 074 - [protected]
Pickup Date 16 November 2015
From Sonepat
To New Delhi
Status In Transit
Await Delivery Information
Expected Date of Delivery 17 November 2015

Status and Scans
Location Details Date Time *
Waybill No : [protected]
Sonepat Shipment Arrived 16-Nov-2015 17:53

Thanks
NAMRATA

Respected Sir
I Have applied for physical bank statements from icici bank, they have sent from Blue Dart Express, with AWB no [protected], i am tracking status it shows incorrect address, but this fake, my address is very clear, and even they given contact no of our city branch, [protected]/ [protected], those numbers are 24/7 not working, what i have to do.

from
Chandrashekhar
[protected]

Dear Sir,
This is for your information that, I have a credit card of HSBC Bank. There is serious problem about the delivery of the account statement of the same card to my residential address, which is given below:

Flat 11E, 11th Floor, Annapurna Apartment
224A, Acharya Jagdish Chandra Bose Road,
Behind Krishna Building,
India. 700017.

All other courier company easily get the address at the time of delivery of the statement and more importantly my wife, Mrs. Falguni Majmudar get her account statement regularly by other courier but it is very shocking to me that, a company like BLUE DART never get my address properly and can’t deliver the same on time. This problem is becoming a serious problem for me. Enclosed is the delivered envelope of Mrs. Falguni Majmudar by other courier.

So you are requested to take care of the matter and train your delivery people accordingly as they can check the delivery address properly and deliver this kind of documents at the right place on time.

Thanking You.

Parag Majmudar

Even after providing proper address with landmark the shipment is not delivered. And it is showing status as "Consignee'S Address Unlocatable/Landmark Needed".
Worst kind of service provided by Blue Dart Express.

Other couriers can deliver the shipments on time on same mentioned address BUT blue dart is having problem in understanding proper address and showing fake status on their website.

Standard chartered bank need to send me some important documents and they have posted me by bluedart courier service but the item is not delivered from 6 November but they are updating wrong information that consignee is not available but i was their at my address location. nobody will approached me. my way bill no. is [protected] and its status is out for delivery but yet now i didn't received any call from bluedart nor a parcel please look after into its at its very compulsory .
my contact details are [protected].

My Way bill No : [protected] product not delivered, and I am tracking this for last 3 - 4 days so that I can contact your customer services about this, None of the contact work efficiently, Now it says Prohibited Area-Entry Restricted For Delivery. And since then I am calling Customer Service - -[protected] Doesn't work, Getting silent Voice, also called Location[protected], 65150518/520, They are simply Disconnecting the call on[protected] and other number does not work, Doesn't make any sense that why these numbers are updated, Pathetic delivery system and now I don't know how I will receive my product as your this office BLUE DART EXPRESS LTD, C-60 COMMUNITY CENTRE JANAKPURI, B/H JANAK CINEMA, NEW DELHI Doesn't care about customers neither you Blue Dart. So upset.

I have ordered a product from naptool worth 1598 Rs, on october 29, they shipped it to blue dart, and my expected delivery is on november 05, but they are taking too much time, till now i didn't get my product, and i get a sms that my product was sucessfully delivered on november 06, but i did'nt get my product, my order id is 17741668.i have already paid full amount of Rs 1598 through debit card.

I got SMS on 10.11.2015 that my parcel was dispatched through Blue Dart Courier. On the same day I got admitted in Fortis Hospital, Vashi due to sudden cardiac arrest. I got discharge and came to my Home on 13.11.2015. When I checked with my family members they told that no such parcel arrived. When I tracked on the website it states that the parcel arrived and returned as the Premises was closed. My old mother and mother-in-law is always at home and never ever the premises was closed. What is wrong, where is the problem ? When I call on toll free number [protected] (actually it is not toll free I was charged about Rs.6/- for making a call to this number) it states that the delivery reschedule on 16.11.2015 3-6 p.m. I fail to understand your system. In any case I want the parcel on urgent basis as my diabetic control depends on this machine. Can any one see to this complaint and call back to me urgently ?

Hi There, I am forced to write on the pathetic service being done by the Bluedart in my area (PIN Code #560037). There are more than one instance where the delivery boy has not delivered on mentioned date and have given false reason for the same. This kind of service may be exception but it definitely dents your image. It would help if you have some quality control and can take people responsible to task I would take example of two "Airway Bill No" - [protected] and [protected] First Airway Bill [protected] - On 7th of Nov - 2015 at 18:45, delivery boy updated the status as "Delivery Attempted - Premises Closed". The fact is that he never attempted any delivery. I was at home that time. I also checked reception guys downstairs and they mentioned that no Bluedart guy came to deliver. Second Airway Bill [protected] - On 12th of Nov - 2016 at 19:49, delivery boy updated the status as "Consignee's Address Unlocatable/Landmark Needed". Now, this is same address as above Airway Bill Number. So, can you tell me how the address became unlocatable when it was locatable few days back??? I raised complaint for the first Airway Bill but looks like nothing happened to it. This kind of service by your guys can give you good SLA numbers by circumventing or fooling system but wont give you a good name for sure. When India Post, DTDC, Professional courier can deliver, why you guys can't??? Aren't you supposed to be better?? But the callous attitude says that its not the case. Thanks, Prabhat

Shipment [protected] has arrived in Pune on 7th November as per system. It has since been floating around in Pune. In spite of clear PIN CODE instructions the parcel seems to be going from one end of Pune to another, misdirected all the time. Since it is an online purchase, I request Bluedart to refund the money I paid for the purchase and then they can play around with the parcel as long as they wish.

Credit Card Not delivered my name is pooja jain, my credit card came through blue dart courier, under awb no [protected]. we did not receive any call from the courier, according to Courier status customer premises close however i am present in my billing address, when i call up the call their is no proper response from courier end, please contact me urgently an it should be deliver by today Otherwise i file a complain against you. Do the needfull response, because i totally frustrated. Pooja jain [protected]

I would l like to put in your knowledge that my courier not came till date 10/11/2015, the delivery date was due for 7/11/2015, yesterday i got the call from land line you will get the your courier tomorrow 10/11/2015 but till 2.20 pm neither get a call or no one come for the same . very bad impression coming from blue dark and very pathetic service . please see the details attached . my shipment id [protected], Regards Ravindra [protected]

Hi i have ordered an item from ebay online website from there they couriered the parcel on 05/11/2015 with the waybill no: [protected] it was from Delhi to hazira ( Surat), it reached Surat on[protected] and was out for delivery according to their online status. but till evening it didn't reached to me and the status came address incorrect. when i called the customer care about the matter they told that it was by mistake we will deliver it on 09/11/2015. but same thing happened they in the evening i got the message that it was delivered to some MR. AJAY in hazira. i again called on customer care for this matter they told that it was delivered to wrong address. it was there fault than als the status on their website was : Consignee'S Address Unlocatable/Landmark Neede, hazira is itself a landmark what eles thay need than once again on 10/11/2015 i called the custmercare this time they are saying that its in the pandesara center you can collect it from there when i argued with them then they again changed their statment that now you can collect it from nanpura center. they them self are not sure where the parcel is. and look at them they are asking the customer to collect from the center they are not coming to deliver it because hazira is quit far.

One docket was booked from Indore to Greater Noida on Dated 31.10.2015 th. Way bill no. [protected] after many times call & contact in blue dart office we have not received this docket. Every time your representative is says that today or tomorrow this will be delivered in your given address
Blue dart service is too much poor.

We want to know that why we will not given the show cause notice to blue dart for this poor service because for this poor service we have financially suffer for this reason.

Thanks & regards

Pulkit Mittal
Assocom India Pvt Ltd
30/25, Knowledge park - III
Greater Noida - 201306
Mob.No. +91-[protected]

I have sent a courier to Mr. Devender Singh, from Bangalore to Faridabad via Docket no. [protected]. However courier not delivered to respective person due to Land Mark not given on address as per your Tracking details.

I have clearly mentioned the Landmark on delivery address and courier person has confirmed the address from Recipient (Mr. Devender) too. However courier not delivered and returned back to me. (Images attached of delivery address and your tracking details)

Blue dart is very reputable courier company but why it's happened.

I suffered time as well as monetary loss.

I had ordered a product through askmebazar.com [ Order ID AB6591923 ] and the seller shipped the item on 26th October 2015 through Blue dart express limited couriers. it was a Pre-Paid Shipment. My Tracking id is ''[protected] ''. Your delivery boy called me and doing misbehave. His name is Rupesh Shinde his contact no is - [protected]