Blue Dart Express Complaints & Reviews

Hi Team, This is to lodge a complaint against Blue dart courier company as they are making promises but not fulfilling them. - Incident date : 4-june-2015 - Bluedart contact Number :[protected], [protected] and [protected] - website : https://www.bluedart.com/ - My WB Number : [protected] When I got the details over email from the sender of courier that they have sent the shipment thru Blue dart and provided the WB Number to track it. Then I checked the status and it was mentioned in the website that this will be delivered by tomorrow. So I called the customer helpline and requested them to get it deliver before 1 PM as after that no one will be available to get this as home. They said OK and promised to do so but on friday 5-jun-2015 i waited till 1.30 PM but it was not delivered. Then I left to my office and called them for asking why it was not delivered then they said due to some issue at their end it could not delivered and again made a promise to get it deliver by saturday before 1 PM as I asked them to get it deliver because after 1 PM i will not be at home and going to out of mumbai on saturday and sunday. then again they promised and failed to deliver. when I came back on sunday evening around 6 PM i saw that there was a Missed You card at my gate. but it was of no worth as I told them I will be out of mumbai. then I called them on monday and asked the status of delivery. again they told me that they have some issue due to which they could not deliver on time. I had already mentioned that I will be at home whole day to just for this delivery and I am taking a leave from office. But no luck also time time. whole day i was just waiting for the delivery. meanwhile on monday i was calling them up on regular interval and they were telling that today by late evening you will surely get your courier. Now today is tuesday and still waiting for my item. Points which i would like to bring to your notice- 1. I also had email conversation with their executive which i have provided. 2. I am continuously trying to call them today but its not getting connected and not picking up. 3. Wrong information given on their website about tried delivery on monday at around 5 PM as i was at home whole day and no one came still they mentioned in website that "Consignee not available". 4. Not getting any response from them about my problem. 5. Continuously doing my followups with them but no luck.

Wanted some important documents couriered across to me from Patna to Gurgaon on an urgent basis, so requested for express delivery which I paid extra for. It has been 3 days & still no sign of them .Upon following up with the Blue Dart Customercare I was given a whole range of excuses and was ultimately informed that the courier delivery man had come over but found no one at home -just a pack of lies .I was very much at home at the specified hour. I have things delivered to me quite regularly & my house is fairly easy to locate.When I asked to speak to their boss -a slick voice came on line and introduced himself as Rahul Uday and assured me that my documents would be delivered today -another tissue of lies.He also informed that the Blue Dart courier delivery men do not carry cell phones .From all accounts another lie. An inefficient & an unprofessional organization that hires zombies as employees ! I would much rather go to a local guy next time -they charge less and are a lot more reliable .By the way if anybody cares to follow up about my documents which will probably take a century to arrive -my service order number is [protected]. Dr Vishwa Mohan Dayal [protected]@hotmail.com [protected]

What a pathetic service from blue dart, now in the status in your website is is showing that my shipment is not available to deliver, what are you guys upto, kindly help me to deliver my item . its been 20 days now. Estimated Delivery Date is 30-May-15. The Shipping details are: Courier name: BLUE DART Airway Bill Details: [protected] Item # Item Title Quantity Price Amount (Applicable shipping cost and taxes are included) [protected] Sony OEM EX 088 Earphones Headphones for Nokia Samsung Sony HTC Mobiles MP3 1 Rs. 145.00 Rs. 190.00 please help.

TO WHOM IT MAY CONCERN NAME : RAGHAV SARAF CONTACT NUMBER : +91-[protected] AWB NO FOR REFERENCE : [protected] CITY : KOLKATA I HAD BOOKED THE ABOVE PARCEL FROM KOLKATA TO BANGLORE UNDER TDD. THE PARCEL REACHED LATE AND I HAD CALLED THE OFFICE WHERE I HAD BOOKED IT, VIZ. SHAKESPEARE SARANI. THE PEOPLE WERE EXTREMELY RUDE AND THEY SAID " BE HAPPY IT REACHED ONE DAY LATE, WE HAVE SO MUCH WORK IT WOULD HAVE TAKEN A WEEK." I STILL IGNORED THIS AND REQUESTED TO SPEAK TO A SENIOR. THE SENIOR SAID HE WILL SEND AN EMAIL AND REFUND THE PREMIUM TAKEN FOR TDD WHICH IS THE RULE. I HAVE SENT AN OFFICIAL EMAIL TO THEIR ID AND TILL DATE THEY ARE TAKING ME FOR GRANTED. THIS IS MY LAST APPEAL TO YOU TO SOLVE MY PROBLEM BECAUSE THIS MATTER HAS NOW INCLUDED SOME INSULT WHICH DONE TO ME. THE MATTER IS NOT OF MONEY ANYMORE BUT OF RESPECT THAT A CUSTOMER SHOULD BE GIVEN. PLEASE DIRECT YOUR STAFF THAT I AM NOT A BEGGAR. THANKING YOU HOPING FOR A REPLY RAGHAV SARAF

Dear sir, I dont take delivery of the courier docket no [protected] as I have cancelled my order f so dont deliver this courier. send it back to where it came from.I have cancelled my order so plsssss dont deliver the courier to me whose docket no is:[protected].I have cancelled it so dont deliver this courier

Blue Dart is worst courier service provider in all over india. Blue dart employees are not well qualified to handle this.. I order a product to deliver in Bathinda, Punjab but they deliver it to Sriganganagar, Rajasthan and another time they delivered my product Sriganganagar to Srianganagar but my deliver address was Sriganganagar to Bangalore.. they don't take any responsibility for that.. Blue Dart employees don't know how to deal with customers.. Non sense illitrate employe of blue dart.. I have 4 to 5 time experience with Blue dart but all the time worst service.. i will never deal with Blue Dart in my life.. Harish Sharma +91-[protected]

This is a strange behavior of a delivery boy of bluedart delivery boy.I had ordered two products from flipkart. The requirement of the first one was met locally and hence the requirement of receiving the product was of no use however the second one was o[censored]rgent use.Both was of COD.When the delivery boy came to my house, he was very arrogant and asked for the bribe of Rs 500.When we denied for the same, he told us dat he will send back both...

Although i dont like Blue dart one bit, unfortunately i had to be their service consumer because most of my banks are associated with Blue dart. Nothing has changes in spite of giving feedback on multiple occasions. Their delivery is generally inefficient, specifically their delivery methodology is extremely annoying. They ship consignments to incorrect address. And their delivery boy/ branch dont bother to call the customer before coming or when the customer is not available at home. With regard to the consignment mentioned above, this was raised by my bank Standard Charted to dispatch my debit card. In spite of my request to them of not shipping through Bluedart, they had to as they are tired up with only one courier service vendor. When I track my consignment online, I see that it has been sent to some other address. And the comments are that I have shifted out of that home. This is really ridiculous and pathetic. The courier boy does not even have the courtesy to give me one call to check up. I’m really tired of such lack of ownership. For a debit card i have to now wait for several weeks cos of the inefficiency of these foolish people.

please sir dont deliver the membership package courier to me from real data.com glow ads my order for this courier has brrn cancelled so resend the courier from where it came i will not take the delivery of the courier so dont send it to me docket number of the courier:[protected]

Dear All, I Have regularly received Blue Dart Consignment upto 5 Shipments are received... Blue Dart was not Satisfied us Because i have to Follow up every time in down the level mean Delivery Boy Also ...So many times Called Customer Care also...I have give Blue Dart to Bad Catogery... Exp Shipments...are [protected] [protected] [protected] Plz do needful. Thanks Yakhoob L [protected]

Way bill no [protected] Our address is flat no 205, near eenadu bank, visista apartment, nizampet road, hyd 500072.still we are not received any letter from Blue dart courier. it showing delivered in Srikakulam where it went. Let us Know please. Thanks in Advance Best Regards Bhatta Econotech

I tried to contact bluedart local as well as national number just to tell them that please intimate me if my premises is closed, I messaged and email them more than 10 times but I haven't received any reply from them once, they don't even look at emails, now my shipment shows delivered, this isn't any ordinary thing this is my bloody credit card, how can they just deliver it like anything? Worst service I have ever seen in my life, careless people's no business sense, why the hell you do business if you can't manage it properly?

Hi, my item Waybill No : [protected], Reference No : 4475454. but no one is coming or not calling regarding product, in online showing "C'Nee Shifted From The Given Address", i am trying to calling hyderabad 24hr service one phone is not lifted and two numbers are not available, and i went hitech city near blue dart service asking information and got number but i am trying to call that number but not lifting my phone. worst service. please send to me my address as soon as possible.

As per your Status below on 29th may 2015 at 12.32 Consignee'S Address Incorrect at 8pm your executive call me and informed due heavy rain his not able to deliverd my parcel, on 30th may 12:14 am Consignee Refused To Accept, syed Muneer [protected] last time also same thing happan the executive told me to collect from blue dart office Waybill No : [protected] Reference No : C[protected] Pickup Date 28 May 2015 From Chennai To Bangalore Status Consignee...

Dear Sir/Madam, I am Sudhir Sawant. I have not received my shipment till date. My shipment number is [protected] from HDFC Bank. Your person suppose to come at my home before 9 AM on 26/5/15 as i am not available after 9 am. So kindly do the needful. Thanks & Regards Sudhir Laxman Sawant Mob No.[protected]

i apply the PAN card over the https://tin.tin.nsdl.com/tan/servlet/PanStatusTrack and track the shipment via Blue Dart Express Limited courier server. when the shipment came to pudukkottai Blue Dart Express office then they simply mentioned not delivery area which is mentuoned address and return back to sender office(nsdl).even they didnot call over the phone (mobile no already we given) Aranthangi is delivery place but they said is not covering the delivery area. aranthangi is one of the taluk office in pudukkottai dt.if this place not covered area then why do this service by Blue Dart Express to handle the PAN card service? totally waste service by govt authority and Blue Dart Express Limited also.

Never ever try blue dart for courier (Worst Service) My Order no. [protected], it got dispatched on 14th May 2015 which is not received till yet, the courier was from bank regarding the loan, Reason is delivery house locked at this whole day open . These blue dart people does not know to contact the person whom the courier has to reach if they could not find the address and get the details, How smart these Blue dart peoples? Even though the phone number has been mentioned in the front side of the courier itself. I am totally frustrated by the service that they made to deliver the courier. I have searched for the customer care number and I am trying many times but this not reachable always saying the route are busy. Please guys my humble request, do not ever try BLUE DART, its good for nothing. Courier Details Way Bill Number [protected] Name Jitender Kumar, Contact [protected] Regards, Jitender

I have placed an order of an electronics item on snapdeal on 17th may 2015 and the seller handover the item to BLUE DART at HYDRABAD location on 18th May, while I tracked the waybill no. on bluedart, it is showing that the item will be delivered on 22nd may, but they did not delivered the item on 22nd May. Although I have tracked on their website but they did not update any information, also I tried to contact to the Bluedart customer service...

Hello myself Dr Ashish Dadhich from Bikaner. my email id is [protected]@gmail.com .I have a complaint against BLUEDART COURIER BIKANER RAJASTHAN. I ordered a Laptop mouse on 6th may 2015 at Amazon.in which was to be delivered to me. Bluedart was the courier company assigned to deliver it at my residence in Bikaner. my product tracking number was [protected] . and product was TARGUS AMU09701AP51 Armor Mini Trace Mouse. On 14th may I received a message that the product has been refused by you and so it is being sent back to Amazon. whereas the truth is no one came to my home to deliver the product . I have a joint family and there are 17 members .So there is no question of no family member being there to receive it either . I contacted Amazon customer service after no one picked my call at bluedart office in bikaner. They said sorry for inconvenience and promised to tell bluedart to deliver it on next working day. But today on 21st may again I got the same message of refusal of product by me. I was eagerly waiting for the product at home and it has caused severe mental stress to me. I have decided never to use Bluedart courier services and would advise the same to others also. I would request the consumercomplaints.in forum to do something about it if they have any power against this mighty bluedart who delivers product on its own will and make sure it doesnt happen again Thanks.

Dear Team, My courier is arrived from Mumbai from last 10 day but i have not received the same & when check in their tracking system it shows "address is incorrect". They neither contact with me, nor try to approach at said address update wrong information "address is incorrect". Even after submitting my complete address still they have not deliver the same. Waybill Number : [protected] [protected][protected] Pickup Date : 11 May 2015 From : MUMBAI To : JODHPUR Status : CONSIGNEE'S ADDRESS INCORRECT | Check E-Mail details which i have communicate with their customer care. [protected]@bluedart.com May 20 (1 day ago) to me Dear Sir, We sincerely regret the inconvenience caused to you in lieu of the below. We have informed concerned team to arrange this delivery at the earliest. Please confirm receipt of the same. We are also taking up the matter with concerned so that any type of delays is avoided in future. Incase of further assistance please write back to us. Follow us on Description: Description: fb.png www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │* [protected]@bluedart.com│ www.bluedart.com Follow us on Description: fb.png www.facebook.com/bluedart.official From: Saurabh Mathur [mailto:[protected]@gmail.com] Sent: Tuesday, May 19, 2015 1:33 PM To: HIMANI S /CS /DEL NRO/EXEC Subject: Fwd: NetMail:2368796:Consignment not received & updated wrong information Dear Mam, Till date i have not received the courier neither your team agree to collect it from my side. I dont know what is the issue to handover me my courier when i am ready to produce all my original docs. Not a single visit made from your delivery boy yet. Please take urgent action otherwise i will take legal action. Regards, Saurabh Mathur M :[protected] E-Mail :[protected]@gmail.com "Believe in Relationship" [protected] Forwarded message[protected] From: Date: Mon, May 18, 2015 at 11:14 AM Subject: RE: NetMail:2368796:Consignment not received & updated wrong information To: [protected]@gmail.com Dear Sir, Please accept our sincere apology for inconvenience caused to you and for the delay in the delivery of your shipment. Further to confirm you that your feedback regarding the delay is being looked into seriously. We have already started working towards the corrective measures which are currently under process of implementation. We sincerely hope to overcome this & regain your trust in our service. At the same time, we have also informed to operations head to arrange the urgent delivery of said shipment. Please bear with us and allow us sometime. We also assure you the best of our attention at all times. Please feel free to write back to us for any further assistance. Incase of further assistance please write back to us. Follow us on Description: Description: fb.png www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │* [protected]@bluedart.com│ www.bluedart.com Follow us on Description: fb.png www.facebook.com/bluedart.official From: Saurabh Mathur [mailto:[protected]@gmail.com] Sent: Saturday, May 16, 2015 7:27 PM To: HIMANI S /CS /DEL NRO/EXEC Subject: Fwd: NetMail:2368796:Consignment not received & updated wrong information Dear Mam, Its really a shameful service from your side . Last 4 days your team is not delivering my courier neither approaching me at a single time & even after giving detailed address with landmark to local office & you also they are updating address incorrect in your portal . While calling to your office they are not picking call in once. Even not have justification. When i am asking to collect the same they are denied the same & giving me credit card manager number who also not picking call. What the hell you people are doing. Just irritating the people. Pls check tracking portal which they updated even after giving you complete details. Regards, Saurabh Mathur M :[protected] E-Mail :[protected]@gmail.com "Believe in Relationship" [protected] Forwarded message[protected] From: Date: Sat, May 16, 2015 at 11:02 AM Subject: RE: NetMail:2368796:Consignment not received & updated wrong information To: [protected]@gmail.com Dear Sir, This is to inform you that we have already shared the details with branch same can be verifiedand they will arrange the delivery at the earliest.Please bear with us. Incase of further assistance please write back to us. Follow us on Description: Description: fb.png www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │* [protected]@bluedart.com│ www.bluedart.com Follow us on Description: fb.png www.facebook.com/bluedart.official From: Saurabh Mathur [mailto:[protected]@gmail.com] Sent: Friday, May 15, 2015 4:05 PM To: HIMANI S /CS /DEL NRO/EXEC Subject: Re: NetMail:2368796:Consignment not received & updated wrong information Dear Mam, I have talked with local person at Jodhpur Office & communicate my address, they assured me to get the same delivered today. However please note my complete address & ensure the urgent delivery today. Saurabh Mathur C-O Sunil Kumar Mathur 25 E 11, CHB Near Indo Public School, Jodhpur (Raj.) M : [protected] Regards, Saurabh Mathur M :[protected] E-Mail :[protected]@gmail.com "Believe in Relationship" On Fri, May 15, 2015 at 3:42 PM, wrote: Dear Sir, We value your feedback and apologise to you regardfing the inconvenience caused . The shipment is undelivered for the reason " Address incomplete ".Kindly provide us your complete address so that same can be verified with the address written on the packet. Incase of further assistance please write back to us. Follow us on www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │1 [protected]@bluedart.com│ www.bluedart.com Follow us on www.facebook.com/bluedart.official -----Original Message----- From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Friday, May 15, 2015 12:07 PM To: JIGNESH T. /CS /DEL NRO/MGR; ANU ARORA /CS /DEL NRO/SR.EX; ROHIT BOBAL /CS /DEL NRO/A.MGR Subject: NetMail:2368796:Consignment not received & updated wrong information Email id : [protected]@gmail.com Tel no : [protected] Shipper/Consignee/Third Party : Consignee Comments : Dear Sir, My courier is arrived from Mumbai from last 3 day but i have not received the same & when check in your tracking system it shows "address is incorrect". How poor service is that you are not delivering the courier, neither contact with me & update wrong information. Deliver the courier urgently. Waybill Number : [protected] [protected][protected] Pickup Date : 11 May 2015 From : MUMBAI To : JODHPUR Status : CONSIGNEE'S ADDRESS INCORRECT | Regards, Saurabh Mathur M : [protected] E-Mail : [protected]@gmail.com