Blue Dart Express Complaints & Reviews

My waybill number is [protected]. The couruer guy called and said he will deliver the product at 3pm. I requested him to deliver the same before 2 pm as i will not be available after 2 and there is nobody else to pick the courier. The courier guy wad extremely rough and said that he cant adjust for the same and i have to pick up the courier from the office. I asked him that i need delivery at home as it was supposed to be delivered at home and it is not possible for me to visit the courier office. The guy was extremely indecent and said he will return the courier back. I am extremely disappointed. Plz take some fast action.

Dear sir

My product not receiving to myself your delivery person can't contact me but i track my status its show i am not available

I have attached my tracks snapshots

And i tried more then 50 times on nearest blue dart land line number but they didn't pick my calls i have call recording also i have tried number is[protected]
My shpt no #[protected]

I had ordered a package from amazon that was supposed to arrive at my location in the 22nd, but due to then not having any landmarks they did not deliver the package. Now i just got the update that the package has been held at location. None of the delivery boys even bothered to call me to find out the address. I needed the package before christmas but thanks to their poor service i won't be getting it by then by the looks of it. After sending so many emails i got just the one reply saying that they have to deliver as per the address given despite me giving them an update about the nearby landmarks. This is had been very disappointing and i don't think i will be using this courier again.

Dear sir,

A package from qs sarees, varnasi to marthandam have been despatched through bluedart with lr no - [protected] on 7th december 2017. The package had an expected date by 21st december. It’s 23 rd and what kind of security delay has it got at salem for 5 days
The package is meant for christmas sales and we are at loss due to non delivery of the package. We will file a civil suit on this irresponsibility by bluedart if the product isn’t delivered by today.

Hi blue dart team,

Could you please look into below asap today itself :
Below is the message i received yesterday

Blue dart tried to deliver a shipment no [protected] to you. Please contact us between 9am and 9pm (Mon-sat) within 48 hrs on -[protected]
_ —
Despite of the fact i conveyed to the courier guy that it's urgent still he refused to deliver it to correct address. This is really very irritating if this is what's happening nobody will trust blue dart for delivery
From the two days i am receiving this message that your courier will be delivered today but no delivery and no explanation to me.. Please escalate and confirm this delivery today else i will escalate it further... Poor customer service i must say nobody can rely on blue dart even after the message you guys take 4_5 days to deliver and give stupid reasons for not delivering

Looking forward for your reply.

Hi blue dart team,

As an loyal customer of blue dart, i thought i should inform higher authority that twice i have experienced where your courier boy did't attempt delivery and gave status premise was closed or recipient not available.

I am sure many customers like me faced the same problem. From your customer service executive i got to know that your delivery boys are not allowed to call the consignee. The is the loop hole in the system where they are getting the scope to avoid delivery.

My request is to allow them to call the consignee so that they can't avoid delivery and can't gave wrong feedback

Looking forward a better service from blue dart.

This is a disgusting approach from the representative. We were home until 6.00 pm and the logs from the representative says the "premises were found closed @ 2.30 pm".

He is # - i have placed a placard on the main door asking them to contact me if we are not at home. Sick service from bluedart bcoz of such idoits!!!

Awb# [protected]

A courier guy (Ph:[protected]), misbehaved and denied the delivery because he had to climb upto 5th floor to my mentioned address.. And himself cancelled my order, find him and punish him.
My address is r. G. Kar medical college, main boy's hostel, kolkata-700004

Incident happened on 22.12.17, 5.07pm

Order detail:blue dart awb# [protected]... Rs. 999

Hi team,

My self amit kumar i want to enquiry about of my order from ebay awb# [protected] is undelivered but nobody agent meet or call me so why he not delivered me. I call to your customer care no [protected] of my mobile number [protected] but nobody your agent responsed my call its ver wrost & cheap customer care service given to customers so please check and do neddfull asap.

Thanks & regards,
Amit kumar

Worst service by blue dart. The customer care number is not working most of the time. I have been following for the way bill # [protected] which supposed to be delivered yesterday and not yet delivered. Also the false update given in the tracking status as "consignee not available". Me /my family are available all the time and no one has come for delivery nor any call i have received from blue dart delivery person.

The customer care person told me today morning that the status will be changed as i have explained and then delivery also will be expedited. So far nothing has happened either.

Dear sir i given blue dart to my company address but they only come in my room (There i live with my office clings) so i told him they deliver on my company address but they have not deliver yet, i call costumer care service but they cannot received call they put on hold almost 15 minutes. So please do something sir.

My reff. Bill no [protected].
Mob:-[protected]

Waybill no: [protected]. This product expected delivery date was 19-dec-2017. But don't able to reach me. They have given lost delivery to my address and this time it is unreachable. They need my"need department name/extention number". So i called them and give all the details yesterday and request them for an asap delivery as i am on leave next week and the customer care executive confirmes that. But today i called them and ask for the status but they again told me that they don't have my details and will not able to do the delivery today. When i told them this details they told me that "they don't know who told me what" and say they don't have further information. When i told them that i will lunch the complaint they give me the complaint address and drop the call. Is this the service we can expect for bluedart. Now i am in front of the big trouble and don't know how i will receive the card as i will be on the leave next week. Also, i need that card badly as i will traveling. Can anyone help me on this?

This is a fake company one of my friend send my harmonium from kolkatta to bangalore, they charged 2500 but my consignment is not delivered they told its out of delivery area.
there is no response from customer service, one person called me from blue dart and ask my address and then he update me that he given my consignment to one of his friend for delivery.

my consignment is not yet delivered

way bill number is [protected]

From last 3 days my product is in the location but yet not deliver to the respective place. From last 3 days im calling to customer care and they are saying tomorrow we are going to deliver your product.Everyday same question same answer.Its really so pathetic thats my worst experience with a courier company like blue dart.From nowonwards im not going to took the help of blue dart

Sir
Complaint regarding the shipment no is[protected]
Today i got call from delivery men mobile no. [protected], 11:19 am for delivering my parcel i asked him to wait for 10min as i was at office and he agreed to that i reached the delivery place at 11:31 and called him but he didn't picked up my call.
He declined my calls everytime i tried.. I came all the way from office to receive my parcel in between my important meeting.. And this nonsense happened...
This kind of behaviour is not at all acceptable from company like you.. Please take some serious action regarding this or else i ll be writing this in social media

My brother manish jain didn't receive his product but showing it delivered to his name... Resolve this issue and get deliver his product to him...
He also get this msg.
Order delivered: we have successfully delivered your order no.:[protected]/awb:[protected].
Your delivery boy didn't deliver the product and they sell the product to someone else..!.. Stop this silly practice..

Hello,
I had placed an order with amazon.in on the 13 of dec. This order reached my city kochi on 15 dec as per blue dart tracking. I got a message on 16 dec saying it cannot be delivered due to address issues. I called up customer care and updated the address as well as tel no the same day. There was no response till 20 dec in spite of repeated calls to your customer care. On 20 dec i got a message package out for delivery. Again in the evening i got a message saying address issues.
It is pertinent to mention that
(A) this package has been in the possession of blue dart kochi since 16 dec.
(B) no calls came to either my mobile or land line from any delivery person
(C) your customer care intimated that it could not be delivered due to operational reasons

Firstly, what operational reasons are there other than your primary job of delivery?
Secondly, why did no call come to me if there are any issues?
Thirdly, why has no attempt been made to deliver for five days?
Is it because you don't have a transport to deliver or adequate manpower for the same?
For a brand like blue dart it certainly does not augur well to ruin your reputation like this.
My waybill no is [protected]. Please look into the matter urgently and take corrective action.
Please do not force me to raise the level.

With warm regards,
Cdr amit ganesh

A courier with tracking code [protected] was sent via. Volacno tours and travels in port blair on 7 december, 2017 to noida. I paid rs. 1000 for the courier. After almost a week when there was no response, i contacted the local dealer (I. E. Volcano travels, port blair). After 8 days of sending a courier, they told me that because the issued address was incorrect, the courier is going to come back. And after 13 days of sending the courier, they came to give it back to me. I have not taken the courier as i want my grievance to be redressed. There are two main complaints apart from the extremely unprofessional and loathsome service provided by the blue dart in port blair:

1. Assuming the address was wrong, the name of the sender with complete contact as well as the receiver with full, functioning phone numbers were provided. Why did your person not call to confirm/verify the address? Why was there no intimation before deciding to send the courier back?

2. I have been using the same address to send couriers to noida since years now. Never has such a problem occurred. I furnished a completely valid and legit postal address from my end. The person in port blair copied an incomplete address on his slip for which i am in a position to furnish pictures as evidence. I did click the pictures of the courier when they decided to give it back to me after 14 days of me spending it.

This is symptomatic an extremely distressing non-nonchalant behavior from your end. There is a certain reputation blue dart carries and therefore we spend extra money to use your services. And for this? Not only did my courier never reached the recipient in time, it came back. Now do you want me to spend another 1000rs from my hard earned money to send the courier? Which means 2000rs only to send a courier that too not on time.

There is a reason humans evolved from sending human/animal messengers to post/ speed post and then couriers. You as a firm are smart enough to guess your role especially considering the money you charge and claims you make.

This is a sincere request to either refund my money or send the courier to the recipient as soon as possible without charging me a single farthing more. This is also a strongly worded complaint against the service providers (Name mentioned above) in port blair who are not just unprofessional, tardy but also rude and do not know how to talk to a woman. They have already misbehaved with my mother once over the telephone. It is only a matter of next time that we will have to report them to the police.

Besides, you are a service provider we trust. You should be conscious of the repute you hold and reposing faith in it again, i request for a redress of my grievances as soon as possible.

We are not getting correct delivery status, toay amount & gst bill.

Delievry boys are not waiting to give payment

Mrs. Nirmala
Birdy exports pvt ltd
Bangalore-22
Ph no[protected]

We need below awb no gst bill. We paid amount in my salary account so pls provide us gst bill
Awb : [protected] - 1877/rs.

Awb :[protected]/ rs.

Thanks to provide gst bill asap.

I, mrs. Shilpa prashant joshi (Phn.[protected]) work for air india ltd. Since 25 years & had applied for hdfc bank debit card which was sent to me on my residence at charkop kandivli-west, mumbai-400067, today at 1600 hrs (Ref. Blue dart awb no. [protected]). But satish waingankar delivery staff didn't deliver it to me by simply not accepting my air india id card as an id proof. My air india id is recognised worldwide being a government organisation. But i am surprised by the delivery staff's weird conduct by not accepting it for authentication. I request you to take some action against your staff & do the needful to get me my hdfc debit card immediately.