Blue Dart Express Complaints & Reviews

I received a message at 15.20 yesterday that my items will be delivered in 30 minutes. Immediately i got a call at 15.20 from mobile
[protected]. I couldn't take then. After 15 min i tried that number 25 times but no one lifted. As i expected i got a message at 22.30 that they could not deliver due to address issues.
Today i went at 10 am to your office to collect.
This is the 2nd time it is happening. Your last mile delivery is absolutely poor.

I didn't recieve my courier on the time n msg sent by bluedart. They didn't even call me on the time of delivery and when i called to the the courier office in vijayawada the way of talking to the customer was tooooooo worst n very very bad n the response was very worst.. And was very unsatisfactory with this courier service. The worst courier service in vijayawada and ap

I had made on-line shopping at patanjali and the product purchased was dispatched vide awb no. [protected] on 02.01.2018 itself. On checking with the company, it is informed that the courier has informed them that the address or number is not correct.
Before two days i am calling on blue dart customer care again & again but know one is reply and still i have no receive my pecket

Hello,
Blue dart is the worst service in india... I had get 3rd time bad experience with blue dart... They never call every to clint.. How will we come to know courier will come at particular on any time... I am at home full day for 15 min i went down for some work and your company boy even not call me and inform me. This is worst service will mention my feedback this on website too.

Hello
I am from Visakapatnam, Andhra Pradesh. I have ordered for a product on Lifestyles.com on 31st December, 2017 which has been sent through Bluedart Courier. The Bluedart courier man named Venkatesh has called from Anakapalli yesterday in the afternoon around 2pm and has asked me to come to an entirely different to collect the ordered while the order I have placed for is an Home Delivery. I even paid the amount online through paytm. I tried asking him why I have to go there to collect the order because he kept on saying that there is no service in our area and he was arguing with me stating that I had not placed an order with him directly so I have no right to question him. He also stated that he has no connection or obligation with this order. Today I tried to contact him to gather information as to whether the product has been returned or not and he has literally talked non sense over the phone. I just cut the call and my father has called him back to ask the reason for his reaction and he started talking non sense again and he started scolding my dad too. He again made a third person call and he was like, come lets meet and fight and solve this problem. Finally, I just would like to file a complaint with the Police regarding this against your employee. This is not the way you talk to your customers. This is not the way you answer to your customers. I always tried calling you on the numbers given in the website but all the numbers were either not reachable or wrong numbers. So I kindly request you to take an action against that person immediately or else I will have to take action legally.

Thank you

My Order Num: [protected]

As we are your loyal customers, this is to bring to your notice that on[protected]. we had sent 2 courier documents from blue dart one for Dubai and another for Mumbai with ref number.
DUBAI WAYBILL# [protected]
Mumbai waybill #[protected]
But while sending the courier from your end you have covered with vice versa address, as the Dubai courier went to Mumbai and the Mumbai courier went to Dubai.
Because of this we had a big mess up and a huge loss. as they were very valuable documents we had to struggle a lot to get the documents back and its a waste of time and money too.
Tried contacting blue dart, DHL Mumbai, DHL Dubai and our clients NBF bank(Dubai) and Shubham clearing and forwarding(Mumbai) simultaneously from[protected] to[protected] to get them back, finally when we received the documents on[protected], we realized that the mistake was done from your end (blue dart).
Meanwhile somehow, we managed to convince our Mumbai client to send those documents to Dubai directly from their end(waybill#[protected]).
By which we had to pay a huge penalty of 25000rs coz of the valuable documents not reaching on time.
As we can see here Cleary, that it was the mistake done by blue dart and the carelessness from your end, we had to face lot of issues and pay penalty. attached is the photos of the cover and the documents for proof, which we have received today from Dubai[protected]
considering the above we wish to claim for the loss, as the time and the struggle cannot be reimbursed we would like to claim for the penalty which we are facing now.

The deliver boy name was ravi contact number -[protected]
He didn't deliver intentionally used slangs... That is been told to the customer executives named smitha and reety they assured that the delivery service will be done today but now when i called they are saying the address is not correct and they are denying their mistake. I would be requesting please take action against it

This is in reference to the sheer negligence of the staff in your tadipatri branch (515411). I have been ordered many items through amazon, everytime, they reach the station (Tadipatri) on or before the scheduled time. But, the staff here are not delivering the products at home, instead they are asking us to collect at your office itself. How can we collect the items when we go to office /camp/out of station. It is their responsibility to deliver. Many times they even sent back my ordered items, when i was unable to collect them. Is this fair on your part?

My awb#[protected]
Which is undelivered from last two days
I called up customer care atleast 5 times
But nothing was done from their end
The status shows as restricted area entry
Even if that was the case the delivery boy should have called once ok the number provided
I'm so disappointed with the services but providing
My local courier service provider delivered the product a day before but u people r not able too
That really gives me a doubt to trust blue dart again

Courier is not deliver.
On top of that courier person as coming to deliver the courier after office hour and writing the delivery statue no ext. No.
Truth is he did not come to deliver.
This is long time drama going. Every time person come to deliver he as some or other excuses.

Last time when delivery person had come to deliver. I was on leave and our reception as to come on 8th but no one come back.
And he is coming back on 9th after office hour and saying no ext.
I was seating in office till 8:45 pm.

This is very bad remark.
Please make sure that my courier is delivered today itself.

I have received a message from bluedart that my courier will be delivered on 8or9th of jan 2018. I have call to customer service by 8.40and a lady picked call and i told my assignment no she told that there is no courier then i told her to transfer call to senior executive she told s and disconnected the call. Then i call again and a guy picked call and told all details first time the courier went to my head office so i changed my address and newly updated a address but still it not even delivered to my hands. And this is not my first experience in blue dart already when i applied my pancard it is not delivered to they and return., and now my brother pancakes also missing i[censored] cannot do a job sincerely and perfectly then y r u waiting our time very much bad experience from courier svc and very bad experience from customer care executive...

I was received message on 27.12.17 from sender is, your parcel dispatched vide awb#[protected]. Contact local bluedart i[censored]ndelivered in 72 hrs.
I am unable to find local bluedart persons / contact no.
I was waiting till 08.01.18 (Approx 12 days) for parcel. Same day i. E. 08.01.18 when i try to track my parcel with the help of bluedart website, message shown like - undelivered shipment held at location. After that i call to customer care of blue dart ([protected]), they said that your parcel is hold on local office will be delivered on tomorrow i. E. 09.01.18, i was also asked about contact no. Of local concern person of blue dart, but they said that we don'e have detail.
Now today i. E. 09.01.18 on 19.21 pm i have message from blue dart your parcel has returned undelivered. Please contact to sender.

My package is stuck in "undelivered shipment held at location" for more than a week. The reason stated for the same is "consignee's address unlocatable/landmark needed". Ideally if the delivery person is not able to find the exact location of the address, then he should contact me in my number. But in this case i haven't got a single call from bluedart. I have sent emails to bluedart customer service on this, they just revert back saying...

I had made on-line shopping at shop clues and the product purchased was dispatched vide awb no. [protected] on 03.01.2018 itself. Surprisingly i have received a sms from your organisation on 08.01.2017 that i have cancelled the order. This is most unacceptable. On checking with the company, it is informed that the courier has informed them that the address is not correct. This is ridiculous as your organisation has duly delivered my cheque book from kotak bank on the same address through awb no. [protected] on 05.01.2018.

This is certainly not expected and acceptable serious lapse of services from the company commanding stature and goodwill on global basis.

I again insist on immediately delivery of the product keeping all my remedies open for the suffering due to delay on your part.

Charan gupta

Dear sir,

I have applied for pan card by filling the form 49a at jhajjar haryana on 26 dec 2017. I didn't get any call till today from courier service or concerning the delivery of my pan card. But when i checked my pan application status on jan 9, 2018, i got the following message:

"your pan card has been dispatched on 30-dec-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 09-jan-2018."

Immediately with the given airway bill number i checked at buledart website to track out my status,
Location details date time *
Waybill no : [protected]
Bahadurgarh out of delivery area 08-jan-2018 19:40

I also visited and checked with bluedart office bahadurgarh haryana and also jhajjar office bluedart. But i have not received my pan card. There was no call from blue dart express till date and no one came at my door from blue dart even. I was very much available for those days.

Thus sir, i kindly request you to take this complaint as serious and grant me to have my pan card at the earliest.

Acknowledgement no. N-[protected]
Santosh devi
Jhajjar haryana

A delivery boy came at my residence sun tower apartment, rudra vihar, keshaw nagar, udaipur on today. He misbehaved with the society guard and also warned us specially guard that we (Blue dart) will never serve our services to sun tower residence in future.

In this matter, it is requested you to kindly depute some sincere person to serve there services to sun tower apartment residence. Blue dart agency will be responsible if any misbehavior happens again in future.

Dear sir,

I have applied for pan card by filling the form 49a at new delhi on 16 dec 2017. I didn't get any call till today from courier service or concerning the delivery of my pan card. But when i checked my pan application status on jan 9, 2018, i got the following message:

"your pan card has been dispatched on 25-dec-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 04-jan-2018."

Immediately with the given airway bill number i checked at buledart website to track out my status, but they have returned to nsdl rtos already on 08 jan 2018. There was no call from blue dart express till date and no one came at my door from blue dart even. I was very much available for those days.

Thus sir, i kindly request you to take this complaint as serious and grant me to have my pan card at the earliest.

Acknowledgement no: n-[[protected]]
Alotted pan no: cphpa1844l

Yours truly,
Atul
+91-[[protected]]

My way bill no [protected] today afternoon tracking showed out for delivery. Delivery person called 3.40 pm for address n my self explain but not came till time. From 4.30 i am doing followup for delivery but he has not pickup his cell.
Your delivery person switch off his cell after 6 pm n just 20 minutes back his cell started n tracking showing incorrect address this is because of these delivery person excuse. He said now he is in khopli not able to deliver now. Why we are paying heavy courier charge to take trouble n listen fall commitment. Delivery boy cell no [protected]. Pl take action on this issue so nobody can mislead n troule/painfull followup
As i have mention on phone this is required urgent delivery n after that also no service. My contact number [protected] pl update me immediate action for delivery n action against that delivery boy.

My docket number is [protected]. On friday i got a confirmation from the blue dart agent that i can receive my courier on monday between 2 to 4 at my office address. Despite on my leave i reached office to receive the courier. I was told by the representative that the parcel got delivered to the bank. I was given a false commitment and it ended in huge finance problem. If the agent could have told me to reach the branch on friday, i could have directly reached the branch.

Hi,

I am gurvinder, i have faced a lot of issues with blue dart but i never made any complaint. Every time when my order posted by blue dart it never reached me by blue dart executive. I always took it from their office. The service is very poor in tri city chandigarh and mohali as well. You people should take any action. They always update the status "no consignee at address" or "consignee's address incorrect". If you people cant able to deliver that much of orders then why are u taking that much of orders. I can give you the list of friends of mine who have faced the same problem a lot of times. I faced a problem recently. I have an order and it was meant to deliver on 6 jan, n status by tracking was obvious "consignee's address incorrect". Wheybill: [protected]. You can check it right now.

I know this email have no mean, but i thought that i should let know to the higher authorities so they can take any action.

Thanks
Gurvinder
Phone: [protected]