Blue Dart Express Complaints & Reviews

I think ur firm is an international company and having world wide customers. This is the third time iam getting ur service.

Today 80/12/2017 i made one call to ur calicut beach branch operation manager. And he asked me to produce my office stamp to collect my parcel. It was impossible to bring a govt stamp out from an office. I think that useless man is unaware about that rule. Am argued my stand and team while he used abusive wordings.

I[censored] r bothered about ur company reputation kindly follow up my grievances. If any further steps happened from ur side, i will give u the audio clip of that conversation.

A favorable action is highly solicited

Best regards

Sudheesh p nair

My item was expected to be delivered on 6th dec but it didn't, and it shows in tracking online that it is incomplete address, then i called up blue dart office at silchar, they said they will delivered on 7th, they informed me that it was typing error and marked as incomplete address. Since it is an office address, usually all items are delivered on time without any hassle. Now i am worried that the item may get returned for which i have already paid online and create a trouble for me to get refund. Waybill number is [protected].

Hello,

This is anup shende from bangalore and i would like to raise a complaint against blue dart courier service for their negligence in delivery of consignment.

— first incident —
First incident took place when i had ordered a watch for my nephew from amazon.in and it was blue dart who was delivering it.

Tracking number for shipment was [protected]

This shipment was falsely marked as delivered when no one received it in actual. The matter of surprise is that delivery guy did not even took effort to call the number mentioned on package.

After so many followups, calls, emails it was finally delivered on 20th october 2017 which was 3 days late. It was birthday gift for my nephew and blue dart ruined it in best way possible.

— second incident —
Second incident took place today when i was supposed to receive my passport from bangalore vfs office and blue dart delivered it to wrong person.

This is way more serious than first incident as if consignment containing my passport would have lost then i had to go through hell lot of process to apply and get it back.

Also, someone could have used it for travel purpose as it was containing us visa on it.

At 8th december 2017 10.02 am, status of my shipment[protected] was marked as delivered but to my surprise i did not receive any such courier.
Upon calling customer care 4 times, i was told again and again that courier delivered to you only but in tracking details it was showing a person named mr. Bharul received it. I also checked with our security staff, receptionist but there was no one named bharul working with us.
Then i called customer care again to see if i can get contact number of mr bharus and i was lucky that they had that. Then, i called mr. Bharul and he said blue dart guys just dropped some packet and left without inquiring if he was the right person or not.
Now, it's almost evening i yet to receive my passport. I am totally clueless where my passport lies and blue dart customer care don't have any answer.

I would like to claim an amount of rs. 20, 00, 000 for this sheer negligence and mental stress and pain caused to me.

In case, if i do not receive my passport it will be a big loss (Rs. 20, 00, 000) to my company as i am supposed to travel by evening.

Looking forward for response.

Hi,

Ref : waybill no. Is [protected].

This courier was sent from pune to cuttack on 27 nov 2017 but its not delivered and courier is missing.

I have been trying to track my courier since 29th nov 2017 but i haven't received a proper response. My courier seems to be misplaced by bluedart, #bluedart but no one is bothered to track it or give me a proper response.

I'm continuously tracking it on bluedart website, but there is no update since 5th dec then, i called up your customer care and most of the times the ivr automatically disconnected my call. When i did get in touch with one of the advisers, they weren't able to help me with it. They asked me to talk to the customer care cuttack number[protected] team again as they weren't able to help me. Customer care representative gave me manager's number ([protected]) who spoke to me vary rudely and asked me to wait for one/two months time to get the documents.
I then wrote to your customer support team (Email address provided by one of the customer care executive) at [protected]@bluedart.com. But i haven't received any response to my email as well.

This kind of incompetence is not expected by such a courier company. I would like to hear from your company soon regarding my courier.

Thank you.

Extremely dissapointed.
Ranjit pattanaik
Pattanaik. [protected]@gmail.com

Dear team,

Awb no.: [protected]

Company is showing incorrect address but the company have already delivered the same address from the same company.

I have always received for the same address. It is not 1st time i am getting the courier for this address. How hard is it to track 14/2 instead of 14by2. It is just "/".
Please look in to this issue.

Hi,

Please find the waybill no : [protected].

I have received a call from your person in the morning today, as i have a courier but you don't have service for the said address even though my address is in the main city. I have asked him to deliver the same to my present office address and shared my address to him and he accepted to deliver the same in the said address. When i checked with your call centre for the status it is mentioned as "customer shifted from the address" but i'm living in the same address.
I'm wondering whether you don't have service to main area of the city and at the same time why they have updated as customer shifted.
These kind of service will ruin your company's name. Please take it up and deliver the same in the updated address.

Respected sir
Your services is not satisfactory at all. Ejr service center kolkata newalipore usually dnt try to find the location even they don't call me to find my place and simply return the important goods.. They did not even bother to pick my phone after calling several time...
In this updated age if a currier service fails to locate a simple address where all other currier services has find that...
Its very unfortunate...

On[protected], we sent one envelope containing important files to be delivered to shri kk viswakarma, dy general manager (Liaision), steel authority of india ltd, scope minar, north tower, 20th floor, laxmi nagar distt centre, new delhi 110 092 (Mobile number: [protected] and landline number:[protected].

The consignment number of blue dart is [protected].

Today, i received information from shri viswakarma that he has so far not received the above consignment. Please investigate as the same is required for court proceedings.

Dear bluedart team,

This is very series concern which i am escalating to you, once of my courier had come, but i did not have recieve it on time as per shown in blue dart portal and they don't make me any call for further inquiry, whenever i have to check the status of the courier at bluedart portal it shown the no such consignee.

How is this possible??

Without make call to receiver, how can you wrote the person is not available.

This is very bad impression from blue dart team.

Please take action against the situation.

My way bill no-[protected]

Waybill no : [protected]
Reference no : 18916188
Expected date of delivery is: 06 december 2017
It is showing like "undelivered shipment held at location" sholinganallur at
07-dec-2017 10:52.
Please let me know when i can come and collect my passport in sholinganallur.
I need it urgently and would like to get it as soon as possible. Please tell me if i can come and collect today.

It regards to way bill# [protected]. Have called several times to toll free number about the status but cs is giving wrong information all the time. Delivery supposed to be happened on 6th dec and today it's 8th dec. I just want to know what is stopping you guys in delivering when you have the right address with you.

Latest status: customer was not available at mentioned address

(Which is not true bcoz i'm staying at home from last 3days since i'm on a annual leaves)

Take this issue seriously and do the necessary actions..

Very poor customer service... For two weeks am waiting for parcel.. And it is so important for... Me.. Even customer care center also not responding to calls... Always giving wrong infornations... Once only tgey called me and telling that the product is already delivered... How can it be possible... They r not even giving proper information... Suffering so much.

They are not bothored, if am not able to recieve the parcel it will go back to chennai... Then how complicated it will be... They are not responsible... So bad...
[protected] this the no of my corrier...
Hope that will do something..

Dear madam/ sir

It is regarding airway bill no. [protected]

On december 6th, i was told that my delivery would be attempted on the same day. So, in the anticipation the delivery, i postponed all works which include my thesis and day off my department and library.
At the end of the day, the courier updated that i was not available - i hope you see the irony of the situation. Let me tell you, i was available - i think i was never more available.
Again on 07 december, i was told that my delivery would be attempted on the same day. So, in the anticipation the delivery, i postponed all works which include my thesis and day off my department and library. At the end of the day, the courier updated that i my premises was locked but it was again a false information. Whole day i am in the my room and not for single minute i not went somewhere.- i hope you see the irony of the situation. Let me tell you, i was available - i think i was never more available.
What is more disgusting is the lie which was updated for a reputed service like yours.
I filed a complaint on 6 december also. But now i want to again filed a complaint and also email me the status of complaint and what action you have taken against that branch. After that i will decide that i should go to the honorable court or not.
Would i be using your service and spreading a good word about you - well, its depends on your course of action. Hope for you positive response and suitable action against concerned authority. Please email me the action you have taken again concerned authority.

Thank you.
Yours truthfully,

A highly dissatisfied consumer of yours,

Vikash

I am residential from last 5 year to till time and courier boy not come to my address and given the details to shifted from this address i am facing the problem to last 1 month and after that come to any other courier has been recieve to my address and infect registered post will be come to my address. Pls rectified the problem otherwise i am fir to the blue dart and submitted all the details to the court to my residence address proof.

I devendra pendke resident of nagpur contact no [protected] is expecting my debit card, sent by hdfc bank chennai on 29/11/17 thru awb no :- [protected], which is not yet delivered by blue dart nagpur branch.

I have received 3 calls from delivery boys till today to confirm my address but not yet delivered saying i need to be present at home in between 01 pm to 5 pm during his working hours.
How come any working / service person can stay at home as per another's person working timing?
Also on requesting to deliver at my office address or hdfc home branch at nagpur they are simply denying & asking me to be at home only.

Today is 4th day from receipt of courier at nagpur but not yet delivered.
This simply frustrating & non customer centric approach. They are simply following their sla taking customer for granted.

I need to file the complaint on blue dart courier services, please guide me further.

Regards
Devendra pendke
Mahindra & mahindra ltd
Automotive division
Area manager customer care
Nagpur

Hello all,

This is to inform that i had a bad experence with blue dart. I ordered a product from amazon. Shipping service was found to be done by blue dart. However person named suraj aggrawal from blue dart misbehaved and showed rude behaviour.
He even denied delivery and delayed it intentionally.

Unhappy and upset about the deteriorating service of bluedart

Below are the product details:
Waybill no : [protected]
Reference no : dyyf8rvs9

My Parcel was to be delivered by 28/11/17.Yet, I've not received my package.The Delivery boy detailed with my parcel already has the product for the last week and promised to deliver a day later.However, no action has been taken yet.The detailed delivery boy has yet to turn up.On calling, he promises delivery within 12 hours, however one week has passed by and there is no response on his part.
Last year on September 2016, your courier services were detailed for the same delivery as I mentioned above, however, the package containing the card was delivered to someone else by the name of P.P. Singh.No proper action was taken place against the courier delivery boy.Therefore, I was forced to order another card.However, this time too the delivery service has done the same.No proper support or response is being given by the above mentioned official.I request you to take strict action and ask for my package AS SOON AS POSSIBLE, as I am to stay out of station from 9/12/17.The ID number of my package is-[protected]
The Mobile number of the responsible delivery boy is-[protected].

Dear madam/ sir

It is regarding airway bill no. [protected]

On december 6th, i was told that my delivery would be attempted on the same day. So, in the anticipation the delivery, i postponed all works which include my thesis and day off my department and library.
At the end of the day, the courier updated that i was not available - i hope you see the irony of the situation. Let me tell you, i was available - i think i was never more available.
What is more disgusting is the lie which was updated for a reputed service like yours.
Would i be using your service and spreading a good word about you - well, its depends on your course of action.

Thank you.
Yours truthfully,

A highly dissatisfied consumer of yours,

Vikash

My icici bank loan document were dispatched from mumbai on 03-dec-2017 and reached pune (Sanghvi) on 04-dec-2017. It was then out for delivery to my home on the very same day, i. E, 4-dec-2017.
The status changed to "consignee's address unlocatable/landmark needed" and then to "delivery attempted-premises closed" and then to "undelivered shipment held at location".

Please help me to deliver this package. The delivery guy should call me if he is not able to find the location.

Waybill no is : [protected]

I have a product to be received through bluedart courier by 5th december, 2017 vide way bill no. [protected] and reference no. [protected].
However, one bluedart courier person have called me in the evening of 4th december, 17 after 6:30 pm while i was out of my home but somewhere in the town. The courier person called me and asked me to come that moment to receive the product at that time. But as i was not near to my house so, i request him to deliver the same on 5th of december, 17. But till date i have not received my product.
Presently while i am tracking my shipment details, there it is written that consignee out of station, which is a false report, may be reported by blue dart courier person. Please look into the matter and make the arrangements to deliver the product soon.