Sir im venkatakrishnan from koundampalayam. A courier was send to me on 28.08.18 from
Bank which is very important for me and your koundampalayam, coimbatore, tamilnadu branch blue dart person havenot informed or reached me till 4..9.18
But i came to know the courier detail no.[protected] from bank and tracked in the net..
In that your people updated as door closed from 28.8.18 to 3.9.18 ie., 7 days..
Where all the days we were at our home morning and evening times. Mean time no phone call recd,
No sms recd, no information given to the neighbor or no notes tagged in our gate..
Instead they updated as if they had called on 28.8.18 which i have not recd..
You can veryfy my call records and even that is so why they have not tried to contact
In any one of the way after 28.8.18 and also i do not know that a courier has come to me so
That i take personel risk to collect. So when i got the information from bank on 3.9.18 noon
I tried their no [protected] at 2pm onwards but the number is either
Switched off or not reachable which i got record so i tried the customer care no.[protected] several times
By pressing various level instruction which is not user friendly and even i press the
Said no. It is again asking to press saying you are not pressed any no. So with high disappointment
I went to your courier little early from my office but it was late and closed. As we are
Office going people we will be at our premises till 9 am and after 5pm except sundays. The next day on 4.9.18
I was waiting at your office door step from 9.30 am to 10.15am putting permission to my office and finaly
They opened and i enquired but the courier was returned previous day.
So i was totaly upset by worst resposnse, the service and they are not able to give a clear explanation.
Being a reputed concern every body belive that you will any how deliver, and have trained profetional
But this type of service will spoil the confidence 1. No proper phone calls.. Can call till you catch them
2. No sms 3. No information droped to the neibhour 4. No intimation tag sticked in gate. And filanly
5. No proper customer handling and response given.
In my case they simply came to my house in the noon and updated as door closed for 7 days and returned without taking any effort. If they tried any one
Of the above it would be very timely help... Very sad...
For your kind information my house is simply 150ft from your koundampalayam office. Even you can view some other reviews stating the same problem with your people...
Blue Dart Express customer support has been notified about the posted complaint.