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Blue Star India
Blue Star India Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
354
COMPLAINTS

Blue Star India Customer Care

Blue Star India Ltd.

Address
Kasturi Buildings, Mohan T Advani Chowk, Jamshedji Tata Road
Mumbai
Mumbai City District
Maharashtra
India - 400020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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77

Phone:
Phone:
+91 12 4409 4000  [New Delhi]
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19

Fax:
Fax:
+91 22 6665 4151  [Corp HQ]

Additional info
Corporate Headquarters
Kasturi Buildings, Mohan T Advani Chowk, Jamshedji Tata Road, Mumbai 400020
Tel: +91 22 6665 4000
Fax: +91 22 6665 4151

Divisional Headquarters
Chennai
9 Bazullah Road, T Nagar,Chennai 600017
Tel: +91 44 4344 4000
Fax:
+91 44 2815 8015
+91 44 4344 4072

Mumbai
Bandbox House, 4th Floor, 254 D, Dr. Annie Besant Road, Worli,Mumbai 400030
Tel: +91 22 6654 4000
Fax: +91 22 6654 4001

Regional Headquarters
Chennai
No.104, Old No. 46, Garuda Buildings, Cathedral Road, Chennai 600086
Tel: +91 44 4244 4000
Fax: +91 44 4244 4190

Kolkata
7, Hare Street, Kolkata 700001
Tel: +91 33 2213 4000
Fax: +91 33 2213 4102

Mumbai
Blue Star House, 9A, Ghatkopar Link Road, Sakinaka, Mumbai 400072
Tel: +91 22 6668 4000
Fax: +91 22 6668 4004

New Delhi
Block 2-A, DLF Corporate Park, DLF Qutab Enclave, Phase III, Gurgaon 122 002, Haryana
Tel: +91 12 4409 4000
Fax: +91 12 4409 4004

View More Information...

Customer satisfaction rating
31%
Complaints
354
Pending
0
Resolved
108
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 10:00 am - 05:00 pm
Tue 10:00 am - 05:00 pm
Wed 10:00 am - 05:00 pm
Thu 10:00 am - 05:00 pm
Fri 10:00 am - 05:00 pm
Sat Closed
Sun Closed

Blue Star India Complaints & Reviews

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Bluestar — A/C Replacement

 nrameshmct
As of now i have been raised 10 tickets for the repair work in the split A/C - 3star 1.5T which is in warranty.This issues...

 heena3103
This is to inform you that i Mrs. Heena Joshi with Reference IBASE ID : 3688807 has registered a complaint for nonworking of my 1.5 TN Window AC BLUE STAR Model No: 2WAE181YA ( SR. NO.:[protected]and my ticket No is B[protected] dated 18/08/2015. The complaint was attended on (not within 24 hrs) 20th August and was informed that there is a gas leak problem; the machine was picked up on 21st August 2015.
I have taken the AMC contract where they had informed that all my parts are insured. My machine is under AMC contract where i was told that all the mechanical AC parts except plastic part are included.To my surprises am getting a call from Blue Star or Cool Tech Solution saying that cooling coil is not working and i will have to pay Rs. 2500 as it is not included in the contract.This was informed after the unit was picked up and is with service center.This is my second year under AMC contract where i am paying premium amount .This part condition is no where mentioned in my AMC as well.

Complaint Status


[Aug 24, 2015] Blue Star India customer support has been notified about the posted complaint.
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    Blue Star — Ref IBASE ID : 3688807 for complain no : B1508180294 Under AMC contract still charging for machine part worth RS.2500 [Resolved]

     heena3103
    This is to inform you that i Mrs. Heena Joshi with Reference IBASE ID : 3688807 has registered a complaint for nonworking...

    [Resolved]

     goyals9932665501
    I purchased 02 qty of deep freezer model ECFSD300AA from its authorised dealer nd found some problem in locking device of both unit. Dealer lodged a complaint and the service person visited on 27-7-15 and said the lock needs to be replaced. Then no response was seen and another complaints was booked call no B[protected] and B[protected] on 07-08-15 but till date no one visited plz help Sumit kr goyal New station road Panagarh bazar [protected]
    Complaint marked as Resolved Jan 1, 1970

    Complaint Status


    [Aug 13, 2015] Blue Star India customer support has been notified about the posted complaint.
    Verified Support
    Blue Star India Customer Care's response Aug 13, 2015
    Dear Sir, Greetings from Blue Star India Limited! We have received your email and noted its contents. We Sincerely regret the inconvenience caused to you. We have referred the matter to our Service Delivery Engineer Mr. Kaushik Das (Cell no- [protected]) and our Area Manager Mr. Suranjan (Mobile no-[protected]). They will revert to you soon with an update. We look forward to help you and assure you of our best services at all times. Sunita Dcosta Escalation Management ACRSD Blue Star Limited [protected]@bluestarindia.com Ext[protected]. For any assistance, please call on our 24 hours toll-free number[protected] or send an email to log your call to [protected]@bluestarindia.com. Or you may send an SMS “Service “ to 57575.
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      [Resolved]

       chinm21
      Hi, I purchased a Blue Star 1.2 Tone split A.C on 18th Apr 2013. Due to leakage of Gas in the indoor unit & heavy noise in it i raised a complain B[protected] and immediately got a message on mu mobile no [protected] that your complain is assigned to Total Solution(Name of Dealer). While i called up to that dealer i got a shocking response that " i have rejected the ticket because your area is not under my control you may contact to other dealer of your locality. Then again i called to the customer care & got a response that we will assigned to correct dealer shortly but didn't get any message or resolution. Please request you to look into the matter seriously & provide me a solution ASAP. Chattarpur New Delhi. [protected]@yahoo.co.in.
      Complaint marked as Resolved Jan 1, 1970

      Complaint Status


      [Jun 26, 2015] Blue Star India customer support has been notified about the posted complaint.
      Verified Support
      Blue Star India Customer Care's response Jun 27, 2015
      Dear Sir, Greetings from Blue Star India Limited! We have received your Email and Noted its contents. We regret the inconvenience caused to you. The matter has been referred to our Service Delivery Engineer Mr. Kuldeep Sharma (Mobile no- [protected]) and Our Area Manager Mr. Mahesh Kumar Gour (Cell no- [protected]). They Shall look into the below Matter and Revert to you Shortly on the Service. We Thank you for generating the Service Ticket number .B[protected] We look forward to help you and assure you of our best services at all times. Thanks & Regards, Sunita Dcosta Escalation Management ACRSG. Blue Star Limited [protected]@bluestarindia.com Contact Number[protected]. For any assistance, please call on our 24 hours toll-free number[protected] or send an email to log your call to [protected]@bluestarindia.com. Or you may send an SMS “Service” to 57575.
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         rajeev97475
        Dear sir,
        We had all discuss with blue star team. One thing they said ac ok. And other thing they gas charging, cooling coil and fan motor was replaced. But now they denied we can't repir ac.

        Voltas fan motor replace with blue star ac.

        Please help to us. We pate all communication which was earlier discuss.

        Dear mr. Satendra / maninder,

        You people understand we are asking un genuine demanding.
        If our ac is ok then why you repair my ac.
        At the same time all things are damaged cooling coil, gas, fan motor was replaced earlier.
        And you replace original fan motor replaced by voltas fan motor.
        I think this your technicians are some practical with my ac under guidance mr. Maninder.
        According your sr. Technicians balvinder our ac is ok then why need’s to him gas charging ?
        You all are practice on my machine.

        Please don’t calculate me area and cooling matrix.
        Before repairing our ac grill temperature is 12 and after repairing grill temp was 15. And you said ac is ok.

        Replace this unit urgently.

        Now it is enough we are going consumer court.


        Warm regards
        Rajeev sharma
        [protected]


        From: satendra kumar raghav [mailto:[protected]@bluestarindia.com]
        Sent: saturday, june 20, 2015 11:55 am
        To: rajeev sharma
        Cc: sunita dcosta; maninder singh
        Subject: window ac not cooling properly / / b[protected] / / b[protected] / /

        Dear mr. Sharma,

        We calculated the heat load on the basis of input data given by our sr. Technician mr. Balvinder who visited at place on 6th june - 15

        Heat load of your existing conditioned area is 3. 75 tr. Sheet of layout of area and heat load is attached here for your reference.

        Input taken for heat load:

        1>conditioned area dimension:
        A) 16x17 (Area - 1)
        B) 8x8 (Area - 2)
        C) 10x7 (Area - 3)
        D) hight 10' taken

        2> light load:
        A) 600w for cfl, tube light & ceiling fan

        3> equipment load:
        A) 500w for soldering iron and other equipment used in conditioned area

        4>human load:
        A) six person consider for heat load

        One more thing i would like to highlight here, there is exhaust fan which is mounted at 2 feet above of ac will increase the additional heat load to this area.

        So, as per above summery total required load for this existing are is 3. 75 tr and you are using 2 tr machine to feeding this area.

        I would request you kindly add one more 2 tr machine to this area to get comfortable temperature.

        For any issue please feel free to contact me

        Thank you

        Satendra
        Bsl - ghaziabad


        ________________________________________
        From: satendra kumar raghav
        Sent: 17 june 2015 12:45
        To: 'rajeev sharma'
        Cc: customer service; sunita dcosta; service division head; maninder singh
        Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /
        Dear mr. Sharma,

        Nice to talk to you, further as discuss with you, we will share the heat load of conditioned area, so that we can take corrective action.

        Thank you

        Satendra
        Bsl - ghaziabad
        [protected]

        ________________________________________
        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: 13 june 2015 13:31
        To: maninder singh
        Cc: customer service; satendra kumar raghav; sunita dcosta; service division head
        Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /
        Snap missing.


        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: saturday, june 13, 2015 1:29 pm
        To: 'manindersingh'
        Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'; '[protected]@bluestarindia.com'
        Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /

        Dear maninder,
        As per discuss today our ac repaired.
        Some question also there.
        1 - our ac is ok then why gas charging ?
        2 - why cooling coil replace ?
        3 - our ac’s fan motor also ok but it will changed ?
        4 - suddenly all problems look out our ac.
        5 - is justify capillary and strainer (Filter) not changed after gas rifling two time ?


        As per your words our ac is ok then why need for more part change ?
        Under your supervision service center change local part with ac alos fan motor check with snap. And now we in doubt is cooling coil is original or not ?

        We are not accept this ac.


        Regards
        Rajeev sharma


        From: manindersingh [mailto:[protected]@bluestarindia.com]
        Sent: wednesday, june 10, 2015 12:25 pm
        To: 'rajeev sharma'
        Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
        Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /

        Dear mr. Rajeev,

        We regret for inconvenience caused to you.
        As per our telephonic conversation, we need for repair your in workshop so we request to you, kindly allow for lift the ac.
        Also as per your request, we will provide to stand by unit to you.

        Regards
        Maninder singh
        Blue star ltd.
        C - 53a, 3rd floor, rdc, raj nagar | ghaziabad - 201001 |
        Mob: [protected] | land line :[protected]
        Service support : - toll free no.[protected],[protected]
        Email: - [protected]@bluestarindia.com ;sms service' to 57575


        ________________________________________
        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: wednesday, june 10, 2015 12:03 pm
        To: 'manindersingh'; [protected]@bluestarindia.com
        Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
        Subject: fw: window ac not cooling properly / / b[protected] / / b[protected] / /
        Dear all,
        I think you are not capable to resolve my complain.
        Justify how complain closed at your end without customer signature and customer satisfaction?

        Please refund back my money.

        Now we do not repair ac.


        I will post it on social media these type services.


        Warm regards
        Rajeev sharma
        [protected]


        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: monday, june 08, 2015 2:53 pm
        To: 'manindersingh'; '[protected]@bluestarindia.com'
        Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
        Subject: re: window ac not cooling properly / / b[protected]

        Dear maninder,
        As per discuss you also depute one engg from delhi. They pick up ac at service center and also gas charging.
        After repairing ac is in worst condition. As per your engg our ac is ok then why need to gas charging ?

        13 days already pass out but no solution.

        Also complain closed at your end.


        Regards
        Rajeev shrama


        From: manindersingh [mailto:[protected]@bluestarindia.com]
        Sent: monday, june 01, 2015 1:06 pm
        To: 'rajeev sharma'
        Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
        Subject: re: window ac not cooling properly / / b[protected]

        Dear mr. Rajeev,

        We regret for inconvenience caused to you.
        As per our telephonic conversation, esa owner will visit today personally at your place and find out the actual reason.

        Regards
        Maninder singh
        Blue star ltd.
        C - 53a, 3rd floor, rdc, raj nagar | ghaziabad - 201001 |
        Mob: [protected] | land line :[protected]
        Service support : - toll free no.[protected],[protected]
        Email: - [protected]@bluestarindia.com ;sms service' to 57575


        ________________________________________
        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: monday, june 01, 2015 12:48 pm
        To: 'devender sorout'; 'maninder singh'; [protected]@bluestarindia.com
        Cc: 'customer service'; 'satendra kumar raghav'
        Subject: re: window ac not cooling properly / / b[protected]
        Dear all,
        One engg come at our at 30. 05. 2015 @ 10:30 office and check ac for 5 minute and said this ac not working at this temperature we come back evening and this company ac working in evening.
        These type argue with engg we are shocked we spend 32000 (Ac) + 3500 (Stabilizer) == 35500 amt is worth.


        Please send someone skilled man.
        Also check with snaps this ac run continue 4 hour but position same here.

        I[censored] people ask video then we have arranged.


        Regards
        Rajeev sharma
        [protected]


        From: devender sorout [mailto:[protected]@bluestarindia.com]
        Sent: saturday, may 30, 2015 11:15 am
        To: maninder singh
        Cc: rajeev sharma; customer service; satendra kumar raghav
        Subject: re: window ac not cooling properly / / b[protected]

        Dear maninder,

        Pls contact to customer.

        Best regds,
        Devender sorout

        ________________________________________
        From: customer service
        Sent: 30 may 2015 10:53
        To: 'rajeev sharma'
        Cc: devender sorout
        Subject: window ac not cooling properly / / b[protected]

        Dear customer,

        Thank you for writing to us.

        With refer to your complaint id or ticket number i. E. B[protected]

        We regret the inconvenience caused to you. Please note that we have informed the subject matter to our service delivery engineer name: devender sorout phone no: [protected] and he would get the issue resolved as soon as possible.

        Please feel free to call our 24 * 7 toll free number[protected].

        We look forward to serve you better.


        Thanks & regards,
        Pooja devalkar
        Customer care officer
        Blue star ltd.
        Call:[protected]
        Email: - [protected]@bluestarindia.com
        Sms ‘service’ to 57575
        Website: - www. Bluestarindia.com

        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: friday, may 29, 2015 2:02 pm
        To: [protected]@bluestarindia.com
        Subject: fw: window ac not cooling properly / / b[protected]


        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: friday, may 29, 2015 2:01 pm
        To: '[protected]@bluestarindia.com'
        Subject: fw: window ac not cooling properly / / b[protected]

        Dear all,
        Any body has carefull aginst customer ???
        No body move up till date.

        Regards
        Rajeev sharma
        [protected]

        From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
        Sent: monday, may 25, 2015 12:10 pm
        To: '[protected]@bluestarindia.com'
        Subject: window ac not cooling properly / / b[protected]

        Dear blue star team,
        Kindly attention on this complain quickly.
        Ac is not working properly.
        Also check with picture some colling coil rows not working properly. May be gas not circulate properly.

        Regards
        Rajeev sharma
        [protected]


        Window ac not cooling
        Window ac not cooling
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          Blue Star Ac — Air Condition Not Working [Resolved]

           sriya81
          Dear Sir/Madam, This is to inform you that I Praveen Kumar.K No, 2 Viysar street, periyar street, pallikaranai chennai...

          Blue Star — AC not working properly and after raised a complaint in customer care there is no action since 30days [Resolved]

           Kranthi Krishna
          I bought blue star AC 18months back. one year it worked properly, now outdoor unit started Roaring and Ac not working properly...
          Complaint comments  Comments  (1)

          [Resolved]

           Anchor Sathish Venkat
          Hi, The AC that was running in my house suddenly caught fire for unknown reason & bursted. Luckily my grandpa who was unaware & sleeping escaped uthe blast from the burning smell which allowed us to pull him out of danger. Photos after the blast is added here... Can, someone tk action against the faulty equipment we trusted from this brand & compensate our losses.


          AC bursted
          AC bursted
          AC bursted
          Complaint marked as Resolved Jan 1, 1970

          Complaint Status


          [Jun 02, 2015] Blue Star India customer support has been notified about the posted complaint.
          Verified Support
          Blue Star India Customer Care's response Jun 02, 2015
          Dear Sir, Greetings form Blue Star India Limited! We have receive your Complaint on the Consumer Complaint Portal and We Sincerely Regret the Inconvinence Cause to You. Request you to please help us with the below given details to take his forward...Please do email us on [protected]@bluestarindia.com. Complete Name and Contact Number. Complete Address along with PinCode Date of Purchase We would request you to do Email us to take this to qucik Resoltuion. Thanks & Regards, Sunita Dcosta Escalation Management ACRSG. Blue Star Limited *[protected]@bluestarindia.com Contact Number[protected].
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             Sonika91
            Bluestar - Awful AC Service - Replace ASAP 1 Review Add a Comment User Sonika91 on Apr 22, 2015 This is in regards to my complaint dated 20th of April - Ticket No. B[protected]. My AC stopped working and I registered for it to get checked. In response, 2 people from Bluestar (one of them was named Hansraj) visited me and checked my AC - said the TCV needs to be repaired. TCV was damaged because the stabilizer was giving more output than required - 246. I got my AC serviced last year after summers so that it is ready for this year. I don't understand what that service-man checked. Because had he done anything at all, he would have seen that the stabilizer needs to be checked. Prior to that, last year when the summers started I had called in for service and that man dropped my AC because of which the gas leaked immediately and had to get it refilled. So those 2 people took TCV, Stabilizer and remote with them saying they'll come again at 2 PM next day. Next day, they didn't turn up all day. I called them up and was told that the stabilizer repair is taking time. Next, they called me up at 9:10 PM saying the technicians will be there in 10 minutes and fix it. Since it was too hot, I agreed, assuming even if they turn up by 9:30 PM, they'll get done by 10 PM. Two men (one of them was named Sanu) came with TCV and stabilizer (they weren't even aware that the remote was also with them) - there were about 6-7 sparks in TCV and 2 loud sparks from inside the AC. The MCB tripped every time these sparks happened. Finally at 10:55 PM they left with the TCV and remote (the so called repaired stabilizer was still giving an output of 235 instead of 220 and when I asked them, they said it's fine now) Next day, two men (one of them was named Shakeel) came with the TCV and remote. They connected the TCV and sparks began - MCB tripped - stabilizer was stable at 235. Shakeel mentioned that Sanu had plugged the cords wrongly because of which the sparks were happening. He said that the stabilizer needs repair (this man was unaware that the stabilizer has already been to the service station and back). He then opened the entire AC - took out the motor which he said needs repair. He took away the motor and stabilizer again. Now, I know that the motor was damaged by Sanu when I saw that loud spark inside the AC. Every time they send a different person who has no clue what the previous person did or what parts he took away for repair. I was buying Voltas AC because my family has always trusted it. However, the dealer convinced me that BlueStar is better. I've never allowed anyone apart from BlueStar officials to touch my AC and this is what I get in return. Delhi is burning hot and I've been helpless for the past days because of this pathetic service that your people have been rendering. They have basically spoiled every part of my AC. First the service guy leaked the gas. Second service man didn't check my stabilizer. Third Sanu damaged my motor. They've taken the PCV twice with them in vain - after having multiple sparks in it. With this kind of experience, I will definitely never recommend anyone for BlueStar. I've had an awful experience so far. So now, I really don't wish to get it repaired anymore as I have had ENOUGH. You can keep the so called repaired parts which are actually way more damaged than what they initially were. Kindly get me a replacement as soon as possible since you've already damaged my year old AC to the maximum possible extent. [Updated by Sonika91 Apr 24, 2015] After filing this complaint, I got a call back in the evening saying this will be addressed soon. A man called up and informed that an engineer will be coming and fixing this for me by 7:30PM. However, three men turned up at 8:40PM which was abrupt so I had to ask them to leave. They left the stabilizer and the motor at my place. Now, is this what you mean by satisfactory measures? Why should I be keeping a repaired motor that was damaged by your people without any fault of mine? This is so not acceptable! Kindly revert back with a reply as soon as possible. [Updated by Sonika91 Jun 01, 2015] Now my AC is again not working. For the past couple of weeks, it is worse than a cooler. The compressor is on ALL THE TIME, but the room never cools down and the temperature displayed falls to a maximum of 28 degrees. The electricity bill is horrendous. What am I really supposed to do with this AC? Just keep coming up here and pen down my frustration? All that I asked last time was to make sure that AT LEAST for this summer I do not have to contact for any service since I had already gone through enough courtesy the Noida service centre! But what now? I've already dealt multiple times with BlueStar team and do not wish to keep doing so only because I bought it which I now am very sure I shouldn't have. I DO NOT WISH TO KEEP THIS AC. KINDLY ACCEPT THIS WONDERFUL PIECE AND REPLACE IT AS SOON AS POSSIBLE WITH ONE THAT WOULD WORK AND MAKE SURE THAT I DO NOT NEED TO FILE A COMPLAIN AFTER EVERY FORTNIGHT.
            For bluestar ac service
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              Blue Star — AC not working [Resolved]

               rengarajmv
              Dear Mr. Akshat Sharma, Greetings . I bought an Split AC on jan’2015 from M/s.Venus electronics, pallavaram, Chennai. It...
              Complaint comments  Comments  (1)

              Blue Star — Defective AC and Pathetic Service from Blue Star [Resolved]

               rachit_22
              I have purchased a BlueStar Split Airconditioner 1.5 Ton from Surendra Electronics Mahanagar Lucknow on 6th April 2015 and...

              [Resolved]

               Shovan Kumar Nag
              Dear Sir, This is to inform you, that, I Mrs Anjali Nag bought Blue Star AC 1.5 ton 5 Star one year ago and it also under AMC coverage. The present situation is that it repeatedly going through under maintenance, sometimes it happens leakage of gas, sometimes it not working properly, sometimes it is not cooling only fan is working. Please look after this matter seriously and try to response asap. Waiting your positive reply and please do the needful. Please Contact this Mob No: [protected] Mrs Anjali Nag Makhla 1 No Govt Colony, Plot No- 39 P (202) P.O. Makhla, P.S. Uttarpara, Dist Hooghly, Pin- 712 245 West Bengal. Thanks & Regards, SHOVAN KUMAR NAG [protected] Displaying image001.jpg


              Complain For Blue Star AC
              Complaint marked as Resolved Jan 1, 1970

              Complaint Status


              [May 14, 2015] Blue Star India customer support has been notified about the posted complaint.
              Verified Support
              Blue Star India Customer Care's response May 14, 2015
              Dear Mr. Nag, Greetings Blue Star India Limited! We have received your email and noted its contents. We regret the inconvenience caused to you. The matter has been referred to our Service Delivery Engineer Mr. Rakesh Malik (Mobile no-[protected]) and our Area Manager Ms. Vinita Ray (Mobile no-[protected]). They shall revert to you soon with an update. For Current Situation we have generated the Service Ticket number. B[protected]. We look forward to help you and assure you of our best services at all times. Thanks & Regards, Sunita Dcosta Escalation Management ACRSD Blue Star Limited [protected]@bluestarindia.com Contact Number[protected]. For any assistance, please call on our 24 hours toll-free number[protected] or send an email to log your call to [protected]@bluestarindia.com. Or you may send an SMS “Service” to 57575.
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                [Resolved]

                 Mv Vinod
                Dear Team - Tkt No B[protected], till 2016 it is under warranty, problem with compressor, now the local area service agent send me mail about charges. i will copy his mail here ([protected]@gmail.com) Add to contacts 16:08PM To: [protected]@greenpalaceresidency.comDear sir, Compressor replacement details:1.Compressor replaced and gas charging - 2900+tax2.Service charge :-600Transportation charge extra.-- Thanks & RegardsPrasannanCool Land refrigeration 1/5059 F . Rathnam Square, west Nadakkavu, Calicut – 673 011. Phone:[protected], Mobile:[protected] ********* Gas Filling 2900+Tax Service Charges -600 (is it correct under warranty i need pay service charges? Transportation not mentioned-- this service center 100 KM far from our town so i think better i buy new a/c, i just imagine if bluestar service center may be in 500 KM far... what i will do????? i really tell i am working in a hotel best A/C blue star but waste serivce
                Complaint marked as Resolved Jan 1, 1970

                Complaint Status


                [May 06, 2015] Blue Star India customer support has been notified about the posted complaint.
                Verified Support
                Blue Star India Customer Care's response May 07, 2015
                Dear Sir, Greetings from Blue Star India Limited! We received your mail and noted its content. We sincerely apologies for the experience you faced for the Services. We have referred the matter to Our Area Manager Mr. Prabhakar K. M. (Mobile no- [protected]) and Our Regional Manager Mr. Josson Akkara (Cell no- [protected]). They shall look into the Substance and Revert to you soon. We look forward to help you and assure you of our best services at all times. Thanks and Regards, Sunita Dcosta Escalation Management UPSD Group [protected]@bluestarindia.com Ext[protected]. For any assistance, please call on our 24 hours toll-free number[protected] or send an email to log your call to [protected]@bluestarindia.com. Or you may send an SMS “Service” to 57557 .
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                  Blue Star — Faulty Product:Loud noise from Split AC indoor unit since the date of installation i.e 20th April 2015

                   Kuheli Mukherjee
                  Hi, First there were installation issue. The 1.5 ton AC(Model No 3HW18FA) was purchased from Croma Hyderabad, Kondapur on...

                  [Resolved]

                   Chitralekha Koroth
                  Dear Sir We had purchased Blue Star A/C - VSI02 - from Vijay Sales on 27th April 14, Had requested for a service on 30th March 2015, The Mechanic from your end arrived the next day for the service, but even after that, the A/C was not cooling, On complaining again, the mechanic turned up and removed some parts from the A/c & informed it needs replacement, the same was fixed after 5 days. but, was of no use.. As the A/C was still not functioning as was required . We again lodged a service complaint with the customer service department - Blue Star. The Mechanic arrived again and said some other part is damaged and to send bill copy to their office via what app. Today its 23rd April, and we have being already bearing the heat for almost a month thanks to the poor service from your end, and can see no respite from your end in sorting the issue As its within the warranty, the company is entitled to either replace or replenish the A/c or machine parts that are required. We had not expected a such a poor quality and service from Blue star.. We hope you will take an immediate action and sort out the issue asap, no point in getting the A.c fixed during monsoon. Blue star has value in the market, due to which though we had used other brand in the past, we bought your brand, but as a great disappointment . Regards Chitralekha


                  Service under warranty not provided
                  Complaint marked as Resolved Jan 1, 1970

                  Complaint Status


                  [Apr 23, 2015] Blue Star India customer support has been notified about the posted complaint.
                  Verified Support
                  Blue Star India Customer Care's response Apr 23, 2015
                  Dear Madam, Greetings from Blue Star India Limited! We have received your Email and Noted its contents. We regret the Inconvinece Caused to You. Would request you please share us the Service Complaint Number or to log a Service Request please Help us with the below details to take their Up quickly with the Area Manager . Please mail me on [protected]@bluestarindia.com. 1. Complete registration name of the customer. 2. Complete address with Pin code. 3. Type o[censored]nit/machine. (Model Number). 4. Contact person name and no. 5. Date of Purchase. Looking forward to help you. For any further assistance you can also call at our - Blue Star 24 hrs toll-free No.[protected]. Thanks & Regards, Sunita Dcosta Escalation Management ACRSG. Blue Star Limited [protected]@bluestarindia.com Contact Number[protected].
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                     Sonika91
                    This is in regards to my complaint dated 20th of April - Ticket No. B[protected]. My AC stopped working and I registered for it to get checked. In response, 2 people from Bluestar (one of them was named Hansraj) visited me and checked my AC - said the TCV needs to be repaired. TCV was damaged because the stabilizer was giving more output than required - 246. I got my AC serviced last year after summers so that it is ready for this year. I don't understand what that service-man checked. Because had he done anything at all, he would have seen that the stabilizer needs to be checked. Prior to that, last year when the summers started I had called in for service and that man dropped my AC because of which the gas leaked immediately and had to get it refilled. So those 2 people took TCV, Stabilizer and remote with them saying they'll come again at 2 PM next day. Next day, they didn't turn up all day. I called them up and was told that the stabilizer repair is taking time. Next, they called me up at 9:10 PM saying the technicians will be there in 10 minutes and fix it. Since it was too hot, I agreed, assuming even if they turn up by 9:30 PM, they'll get done by 10 PM. Two men (one of them was named Sanu) came with TCV and stabilizer (they weren't even aware that the remote was also with them) - there were about 6-7 sparks in TCV and 2 loud sparks from inside the AC. The MCB tripped every time these sparks happened. Finally at 10:55 PM they left with the TCV and remote (the so called repaired stabilizer was still giving an output of 235 instead of 220 and when I asked them, they said it's fine now) Next day, two men (one of them was named Shakeel) came with the TCV and remote. They connected the TCV and sparks began - MCB tripped - stabilizer was stable at 235. Shakeel mentioned that Sanu had plugged the cords wrongly because of which the sparks were happening. He said that the stabilizer needs repair (this man was unaware that the stabilizer has already been to the service station and back). He then opened the entire AC - took out the motor which he said needs repair. He took away the motor and stabilizer again. Now, I know that the motor was damaged by Sanu when I saw that loud spark inside the AC. Every time they send a different person who has no clue what the previous person did or what parts he took away for repair. I was buying Voltas AC because my family has always trusted it. However, the dealer convinced me that BlueStar is better. I've never allowed anyone apart from BlueStar officials to touch my AC and this is what I get in return. Delhi is burning hot and I've been helpless for the past days because of this pathetic service that your people have been rendering. They have basically spoiled every part of my AC. First the service guy leaked the gas. Second service man didn't check my stabilizer. Third Sanu damaged my motor. They've taken the PCV twice with them in vain - after having multiple sparks in it. With this kind of experience, I will definitely never recommend anyone for BlueStar. I've had an awful experience so far. So now, I really don't wish to get it repaired anymore as I have had ENOUGH. You can keep the so called repaired parts which are actually way more damaged than what they initially were. Kindly get me a replacement as soon as possible since you've already damaged my year old AC to the maximum possible extent.
                    Updated by Sonika91 Apr 24, 2015
                    After filing this complaint, I got a call back in the evening saying this will be addressed soon. A man called up and informed that an engineer will be coming and fixing this for me by 7:30PM. However, three men turned up at 8:40PM which was abrupt so I had to ask them to leave. They left the stabilizer and the motor at my place.

                    Now, is this what you mean by satisfactory measures?

                    Why should I be keeping a repaired motor that was damaged by your people without any fault of mine?

                    This is so not acceptable!

                    Kindly revert back with a reply as soon as possible.
                    Updated by Sonika91 Jun 01, 2015
                    Now my AC is again not working. For the past couple of weeks, it is worse than a cooler. The compressor is on ALL THE TIME, but the room never cools down and the temperature displayed falls to a maximum of 28 degrees. The electricity bill is horrendous.

                    What am I really supposed to do with this AC? Just keep coming up here and pen down my frustration?
                    All that I asked last time was to make sure that AT LEAST for this summer I do not have to contact for any service since I had already gone through enough courtesy the Noida service centre! But what now?

                    I've already dealt multiple times with BlueStar team and do not wish to keep doing so only because I bought it which I now am very sure I shouldn't have.
                    I DO NOT WISH TO KEEP THIS AC. KINDLY ACCEPT THIS WONDERFUL PIECE AND REPLACE IT AS SOON AS POSSIBLE WITH ONE THAT WOULD WORK AND MAKE SURE THAT I DO NOT NEED TO FILE A COMPLAIN AFTER EVERY FORTNIGHT.
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                      [Resolved]

                       manojjaanu
                      I Manoj Mishra complain regarding our LPG distributor named BLUE STAR( shibtala utterpara branch) Hoogly. Ive submit my document for ttv on dated 26 feb 2015 but now a day I havent any verification regarding TTV. Please do something or I will go to upper lavel. Your faithfully Manoj Mishra


                      complain about TTV
                      Complaint marked as Resolved Jan 1, 1970

                      Complaint Status


                      [Apr 14, 2015] Blue Star India customer support has been notified about the posted complaint.
                      Verified Support
                      Blue Star India Customer Care's response Apr 14, 2015
                      Dear Sir, Greetings from Blue Star India Limted! In Regard to you Compliant above we need few more details to take corrrective action. As we are HVAC (Air Conditioning Firm) without the below details we wont be able to take this forward.Request you to kinldy mail all the below details on [protected]@bluestarindia.com Complete Name and Contact Number. Completed Address with Pincode Product Type and Model Number Date of Purchase and Delaer Name. We Look forward to help you Always. Thanks and Regards, Sunita Dcosta- Blue Star India lImted.
                      Verified Support
                      Blue Star India Customer Care's response Apr 14, 2015
                      Dear Sir, Greetings from Blue Star India Limted! In Regard to you Compliant above we need few more details to take corrrective action. As we are HVAC (Air Conditioning Firm) without the below details we wont be able to take this forward.Request you to kinldy mail all the below details on [protected]@bluestarindia.com Complete Name and Contact Number. Completed Address with Pincode Product Type and Model Number Date of Purchase and Delaer Name. We Look forward to help you Always. Thanks and Regards, Sunita Dcosta- Blue Star India lImted.
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                        [Resolved]

                         SRINIVAS GANJI
                        Regarding Our 2 Ton Split A. C. We have made a Two Complaints No's B[protected] & B[protected] on[protected] &[protected]. Even after lapse of 5 Days No body attended so far it shows your inefficient service. Hence once again requesting you rectify our A.C. Cooling problem at the earliest. From: The Manager TSBCL IML Whole sale Depot, Chinnaghanpur Village Kulcharam Mondal MEDAK District. TELANGANA Pin. 502381. and Mobile No. [protected].
                        Complaint marked as Resolved Jan 1, 1970

                        Complaint Status


                        [Apr 07, 2015] Blue Star India customer support has been notified about the posted complaint.
                        Verified Support
                        Blue Star India Customer Care's response Apr 07, 2015
                        Dear Mr. Ganji, Greetings from Blue Star India Limited! We have received your email and noted its contents. We regret the inconvenience caused to you. The matter has been referred to our Service Delivery Engineer Mr. Narasimha Reddy (Mobile no- [protected]) and our Area Manager Mr. Yuvaraj. V.(Mobile no- [protected]). They shall revert to you soon with an update. Thank You for generating the Service ticket number i.e. (Ticket nos. B[protected] & B[protected]) as it helps us to track your call till closure. We would also like to inform you that we have a 24x7 service call centre, the details of which are given below. In future, if you need to call us for service request or status, you may use this facility. You will be provided with a ticket number for fresh calls which would help us in tracking your call till closure. We look forward to help you and assure you of our best services at all times. Thanks & Regards, Sunita Dcosta Escalation Management ACRSD Blue Star Limited :[protected]@bluestarindia.com Ext[protected]. For any assistance, please call on our 24 hours toll-free number[protected] or send an email to log your call to [protected]@bluestarindia.com. Or you may send an SMS “Service” to 57575.
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                          Blue Star — Blue star Gas Leakage No solution 20 days POOR SERVICE [Resolved]

                           ankitahuja4
                          I am From Vadodara.I had purchased a split AC of Blue star 1.5 Tons from BHARMAL SALES BARODA considering that Bluestar is...
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