Blue Star India Complaints & Reviews

I have given a complaint to Blue Star customer service on 29th May 2021.My Ticket no is B[protected]. Initially I was told this will be attended by 6th June. I called their local service dealer Sunrise Cooling Solutions. The Manager has assured me that he has ordered for a spare
and will service my water purifier within 2-3 days. Today 14th July 2021 I am still waiting for Service.
Their Local Service executive Mr.Pradeep has called me. I have enquired with him on why there is such a huge delay in service. He blamed Corona and the arrival of spares. I did not believe him and asked him when the spare was ordered and when it was delivered. I suspect the spare was delivered many weeks ago. But the lethargy of your service dealer has caused delay in servicing.

Thanks and Best Regards,
Naresh Chandra S

Nobody in coustomer service help us . We r very disturb about this they are harrassing us. Nobody helped. Please refund my money . Please contact us n refund or replace my product

Taken products 5 months long ago.
But yet not provide company serivce.
And product also defect.
Given complaint for this but no one reapond yet.
Kindly do needful.

On lodging a complaint with Authorized Service Centre at Chandigarh, mechanics advised Gas refilling which was done on 06.07.2021. Despite lapse of two days, cooling is still not happening.
Regd mobile no is [protected]

Am purchases new ac from Subhash Ashok Kumar shop which is blue star 4star inverter AC .while installation of the AC the technician willRelease the pressure from the input unit while asking why would you leave the gas he said it is mandated to release which is actually actually not required.After installation date doesn’t get demo Get home this AC work or not because of electricity is not that time in our home so he pick up their work and done by their own.
After couple of days we are using a Air-conditioner are condition unit will not working properly which means it could not cooling properly as company said so I discuss with the same issue Subash Chand Ashok Kumar shops add deny deny to help me regarding this issue which is not acceptable from your dealers of blue Star which is Subhash Chand Ashok Kumar.
I’m not satisfied with the product blue Star I purchased recently none of Blue Star executive listen to me I am Deyle calling their executive they’re not pick my call or response daily basis rapidly Registration my complaint but still not any resolution will come this is very pathetic service I have faced under the blue Star India this is not what I expected from you that is very pathetic experience from consumer end.
It is a humble request to change the AC as soon as possible.

I purchase the blue star ac in may month and after one month faced the cooling problem. And I placed the complaint on 2nd July and today 7th July blue star executive come and check according him gas leakage problem found in ac so I asked him to replace it because this is a damaged product but he refused. And then I talk to shop person from I purchased the ac he also refused to replaced the product .
This is very bad service . I am not recommending blue star product. Am not happy with this product or service. Now who is responsible for damaged product

If anyone help me so please revert me as soon as possible.
If replacement not done then I will take legal action
And please change this product
Dear Customer,
Your Ticket B[protected] for Product: AC - Room Air Conditioner - Split, is successfully logged with us against your Customer ID:[protected] on[protected]
Reena
[protected]

Hi, I bought an bluestar split ac from flipkart on 13 th June, got delivered on 14th June. After many follow ups, bluestar channel partner in Noida sector 78 a n a refrigeration guys came n installed it. As soon as they left water started pouring from the front, we called the guys they didn’t come, they knew about the broken drain assembly still installed it just for the sake of their fee I think. Since then we are calling customer care, contact in bluestar, a n a every day for last 3 weeks now, no response at all, in the meanwhile another visit happened on 24th June, they took photos n videos of the water leakage. It’s a routine now to call 3 numbers a n a, bluestar customer care and contact person Anil in bluestar and all of them will say sorry.

No idea what’s the future of this newly bought AC.

Thanks,
Anurag Yadav
Mahagun moderne sector 78
Noida
Mob:[protected]/[protected]

Hi team, Ticket no B[protected] keeps getting closed without resolution. Its a new AC I purchased trusting you ppl would provide better service. but this ticket is getting closed again and again without resolutions.
Kindly look into it, if you are not able to resolve the issue kindly take back your unit. The unit is just 2 month old and I am tired of the service provided from a premium brand.

Ok..so I guess this is the only platform left for me to raise my "COCERN".. My blue Star hot and cold dispenser is nothing but piece of junk...it stopped working since 7 months..invested 14k...and TRUST ME AFTER SALES SERVICE IS PATHETIC..they will raise ticket and later third party service provider who is arrogant and unprofessional closes it without even contacting customer...I have raised tickets to repair my water dispenser and the technician visited instead of him identifying the problem I have helped him out..now the part needed to be replaced and that they were not having it and ask me to wait for 15 days..I Waited over a month and to my surprise they closed my ticket..later I raised another ticket number of times but this arrogant, unprofessional and pathetic third party area service provider close it every time without reaching me out ...he contacted me when I raised 2nd ticket and he was RUDE and arrogant...I REPORTED HIM AND HIS WRONG DOING MULTIPLE TIMES BUT GUESS WHAT THEY NEVER ACTED ON IT...every time we call we end up reaching their customer support who can only raise ticket and can't take any further action...JUST THINK TWICE BEFORE BUYING THIS PRODUCT..HIGHGLY UNSATISFIED...Check below details of third party area service provider and tickets for your reference...They did not resolve my problem till date and this area service provider and technician spoiling name of this company...Your Ticket B[protected] for Product: Bottled Water Dispensers - Floor standing with bottom feed, is successfully logged with us against your Customer ID:[protected] on[protected]:51:06 and will be attended shortly.
If you are not contacted within 12 hours, kindly contact our Service provider, Bismilla Refrigeration Works on [protected], [protected], [protected].
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Dear Customer,
Your Ticket B[protected] for Product: Bottled Water Dispensers - Floor standing with bottom feed is Cancelled against your Customer ID:[protected] on[protected]:27:58.
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Assuring our best service.
_____________________________
Dear Customer,
Your Ticket B[protected] for Product: Bottled Water Dispensers - Floor standing with bottom feed, is successfully logged with us against your Customer ID:[protected] on[protected]:46:10 and will be attended shortly.
If you are not contacted within 12 hours, kindly contact our Service provider, Bismilla Refrigeration Works on [protected], [protected], [protected].
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Dear Customer,
Your Ticket B[protected] for Product: Bottled Water Dispensers - Floor standing with bottom feed is Cancelled against your Customer ID:[protected] on[protected]:59:14.
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Assuring our best service.
____________________________________
Dear Customer,
Your Ticket B[protected] for Product: Bottled Water Dispensers - Floor standing with bottom feed, is successfully logged with us against your Customer ID:[protected] on[protected]:32:53 and will be attended shortly.
If you are not contacted within 12 hours, kindly contact our Service provider, Bismilla Refrigeration Works on [protected], [protected], [protected].
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Dear Customer,
Your Ticket B[protected] for Product: Bottled Water Dispensers - Floor standing with bottom feed is Cancelled against your Customer ID:[protected] on[protected]:27:23.
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Assuring our best service.
______________________________________
Dear Customer,
Your Ticket B[protected] for Product: Bottled Water Dispensers - Floor standing with bottom feed, is successfully logged with us against your Customer ID:[protected] on[protected]:46:10 and will be attended shortly.
If you are not contacted within 12 hours, kindly contact our Service provider, Bismilla Refrigeration Works on [protected], [protected], [protected].
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Dear Customer,
We thank you for choosing Blue Star and congratulate you for the successful installation of your air-conditioning / refrigeration equipment.
Please find attached the Installation report of your equipment.
Your Customer ID is[protected]
We request you to use this Customer ID at our call center for any of your future service requirements.
In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
________________________________
Dear Customer,
Your Ticket No: B[protected] is closed by our Service Provider, Bismilla Refrigeration Works, contact number, [protected], [protected], [protected].claiming the Total amount collected as 500.00 INR .Please find attached the FSR (Field Service Report).
In case of any variation or queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575
Assuring our best service.

Hello,

I would like to raise an issue which I am facing from one of the service providers of yours. The name for the same is Pal Refrigeration.

What is the issue?
I purchased one 1.5 ton split AC from Amazon on 17th June 2021 and it got delivered to me on 20th June 2021. After that, the installation got placed on 21st June 2021.

After this installation I faced an issue related to water...

Sir,
We have purchased an Air Conditioner on dated 10/03/2021. Our ac is not working since last 2 days . Yesterday we have booked a complaint i.e.
Ticket B[protected] . Today your engineer visited at our house and told me that gas has been escaped from AC so they will have to refill it. Today he has filled gas at approx 4pm now ac is not working. So plzz replace our ac immediately otherwise we will have to take legal action aginst you.

Thanks and Regards

Varun sharma
[protected]

I have purchased ac in may 2020 and in 2021 April this ac start displaying DF error, sound issue and not cooling after that so I called a technician for ac service I told all my problems to him and he said when again problem displayed call me so I did and he came and raise a complaint and said it will cover in under warranty but now he said it’s out of warranty and all the parts will chargeable what should I do now this ac not even work for 1 year it’s a ridiculous thing ever happened now they are not even showing any respond please solve this

The blower is making noise when we start it???

I bought ! ton AC of Blue start and after 10 days compressor stop working and when technician came he said compressor is not working and has to be changed.

I sent so many mails regarding the exchange o[censored]nit. but no positive response from their side.

Its only 20 days and compressor is not working which is main part of AC. the service they are providing is also worst i think so. Can i complain in consumer court as they are not exchanging my unit.

Befor first lockdown my purifier's booster pump got dead, we registered service request as it was under warranty, technician came after a long time of pleading by me personally even after a raised service request. Two inexperienced serviceperson came from bluestar, they simply took the original pump by saying its dead and also took uv choke because i was unaware of the functions of it. Later after several days they returned and placed another booster pump but a small one also they didn't install the choke that they took, later during lockdown the RO was not filtering as there was least pressure in pump and then when i called same servicepersons they misbehaved and denied to come, product was also under warranty and i also raised request on bluestar's app but they cancelled. I'm feeling cheated as i never expected this from the service person of a reputed company.

I had purchase the A/C first time from Vijay sales & within 2days the A/C is defective & I had call the service centre to give the replacement of indoor & outdoor A/C.They are only giving the indoor A/C So I am requesting since last 2weeks no one are taking responsibility. facing very bad experience no one is responding properly When I was requesting for both indoor & outdoor unit they are avoiding us, what the hell of this company.I am going to suit the case against this company for both vijaysales & Bluestar company They are doing the fraud with the customer.

This is an unsatisfied customer from chennai. i have recently bought 1ton 3star split AC. just used for 20days after that AC's outdoor unit (compressor) stops and have issues with cooling. i have logged a complaint with bluestar. it has been more than 2 months gone from the date i have registered the complain. still they haven't resolved the issue, not only that i haven't been notified properly when will the problem will be resolved. worst response from their team... is there anything i can do more than registrering complaint on their customer care app.. how should i take this complaint to the next authorities????

My Blue star water purifier had a problem.A ticket was raised by me.
Technican repaired and charged me amount pertaining to 3900 rupees.which i have paid him through Phonepe.Still the issue was not solved.i called the Service desk again and raised the concern, they told they will send a technician to complete the work but no one arrived and issue persists.i received a mail today that the work has been completed and charged amount Zero.

What is happening here.The issue is not resolved and they took my money.
i want my money back or else i will raise a Customer Court Ticket soon.(core.nic.in)

I ordered a water purifier on 6 june 2021 from flipkart and i got my order delivered on 18 june, 2021.From that day till now i was continuously requsting company to send technician for installation but today till 22 june, 2021.They didnot send anyone even they didnot call back to know the feedback of their product.This was worst company i ever seen. Now i got stuck in between, neither i can return that purifier nor i can ask the flipkart for refund but Flipkart is equally responsible for this worst condition.

Service center name-Sri Kavi Enterprises
Service Report no- 15637 / Service date[protected]

Team,

I am experiencing Poor Response and delay in Resolving the Issue, I am trying to reach every day but they just say item not received(Fan Motor), I have tired calling Mr. Mahendran- [protected] but he is busy.

Note: During the visit i have clearly informed about Fan sound but technicians ignored the same saying it will get rectified automatially and was working on the other issues and went.

Please get this resolved at the earliest