Blue Star India Complaints & Reviews

Hi,

I purchased Blue Star Inverter AC and it was delivered on 12th April 2022. I raised a ticket for AC installation from Blue Star mobile app on 12th April itself.

Your ticket reference number for Blue Star AC - Room Air Conditioner is I[protected]
Status: Dispatched
Dealer name: null,
Visit time:[protected]:48:45.000
Sent via: Blue Star Customer Care Application

It has been 5 days now but no one has turned up to install the AC. I followed up with customer care three times but in vain.

I need help to get my AC installed.

Thanks.

Complaint number: I[protected]
Consumer Id:[protected]

Dear Sir,

I am quite distressed with the condition that has been set up for such a simple installation process by the vendor/distributor coming to deal with my father and mother today, the person who visited our house today and who was on call was really rude. The way he (Kabeer Enterprise) responded as if he is from some mafia (I have all recordings...

I bought a Air Cooler 75 liters from Indian army CSD canteen as i am a Ex Army personnel, and i want to say that the product is very pathetic because from day one there is problem in the product of its vertical and horizontal Deflector is not working so i am pissed off now, please do needful if possible as soon as possible... otherwise i have to take my next step.

Split AC of Blue Star installed in my room is not working it is only 20 days old somehow I was able to get an SMS from the toll free number of Blue Star after long holds of around two and a half hours and several calls but done number given in the SMS for the service provider nobody is speaking that number once a lady but she was so rude that it totally annoyed my experience with Blue Star I would never ever recommend anyone to buy a blue star product
Your Ticket B[protected] for Product: AC - Room Air Conditioner - Split, is successfully logged with us against your Customer ID:[protected] on[protected]:35:44 and will be attended shortly.If you are not contacted within 12 hours, kindly contact our Service provider, Haryana Cooling Solution on [protected], [protected].In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email us at [protected]@bluestarindia.com or SMS SERVICE at 57575.Assuring our best service.
Also Blue Star does not encourage any advance payments for visits or replacements until the complaint is resolved. Do not entertain anyone and kindly report such incidents to[protected].
Thank You.
Blue Star Ltd.

I have raised multiple request for cooling issue, none of them were responded. I will not recommend blue star product to anyone

Good Afternoon.

I have purchased one Air Cooler from bluestar two year ago.Recently i am trying to start the Air Cooler but there is issue with Blower of the cooler.After that I have logged a complain to Blustar and the service request number is B[protected]. On last Sunday the engineer from Bluestar has visited my home and told me that there is issue with bolwer.I have told him to replace it and he assured me it will be replaced by 3 days.
After that I have called him but there is no response.After i have called PRO Nidhi Chalka but she is totally unaware about the matter. There is no communication between PRO and site engineer, due to that reason the service is getting hampered.

I am requesting you to look into the matter on urgent basis.

Regards and Thanks
Dhritiman Ghosh
[protected]

I bought a water purifier blue star Aristo on 18th Feb 2022. Within a month the Purifier was not working properly, input water and output form water purifier both are same taste, when I registered complaint to costumer care, service person ask me to pay Rs.2750 for repair cost... together I bought 1 year One assist extended warranty also..

Model Name :
Blue Star Aristo RO+UV+UF 7-Liter Water Purifier, Black, AR5BLAM01
Purchase date : 18 Feb 2022
Complaint No : B[protected]
Address : S132, SBIOA Unity Enclave, Mambakkam, Chennai - 600127.
Mob : [protected]

This is the complaint raised on 05/04/2022.

My name : Pradeep Kumar Malayil

I purchased 02 nos Bluestar AC through Amazon on 01.07.2021.

AMC charges paid on 15.11.2021.

March 15/2022 onwards I am calling the technician for servicing AC who came for installation and collected the AMC cheque from me. 10 times in March2022, No response, One day he called by 7.30 pm and asked for coming service.I denied due to night family is alone at home.
April -05, 07, 09-2022 repeatedly called up customer care and they assured within 24 hrs the technician will come and sort out the issue.
Today -12/04/2022 13.54 no one came for service.

I am staying in a metropolitan city of Surat, Gujarat.

We have a bluestar ac whose gas leaks out every year. So we decided to replace its aluminium condenser with a copper one. Note that there was no technician visit for this as it was our own decision. We contacted the bluestar service centre and was given a quote of ₹4500 for the condenser alone plus gas filling charges. The service center personnel asked me to send the picture of the AC with its model number label, which I sent him via whatsapp also attached herewith.
He also asked us for at least 50% of the condenser cost in advance. I paid him ₹4000 in advance on 7th March 2022. He had assured us that the condenser would be replaced within 10 days. But instead he made us wait for almost for a month.
His repair technician visited my home on 4th April (28 days after gave him advance payment) with the condenser and just looked at the outdoor unit and said that they had ordered the wrong condenser and it wont fit in our AC unit and left.
Seeing their pathetic service and unreliable time frame for repair I asked for a refund. They gave me only ₹3500 on 11th April and that too after having to constantly ask them for my refund.
It's clearly a malpractice as they charged us ₹500 for doing nothing. It was all their fault as they had ordered the wrong AC part despite me providing them the correct AC model details. Also attached is the receipt I took from them for the advance payment I had made to them.
The service center in question is a Bluestar service Center in Dhanbad, Jharkhand-826004, Phone No. of the bluestar service center: [protected]
These type of malpractices are scamming common consumers like us.

I bought bluestar SensAir. No one came for demo and now for the last few weeks it is showing change filter. I am trying to reach customer care. The service person never turns up.

Hi I have received the product on Wednesday 6/04/2022.
Today is Saturday and there is no technician visited the place for installation
one asking the technician to install, they advised me to book a technician on urban clap app. If this was the solution, then why was we not informed about it on the amazon website itself. This is really really painful experience.
Technician number is [protected]

Dear sir

I haveOrder Blue Star 500Lchest Freezer
Purchase Date:26/03/2022
Delivery date:02/04/2022

Purchase Order No:[protected]
I still not delivered
Bill also generate and when I call they i have no material so i dispatch on 11/04/2022.and no one get Proper answer
When I call then One and another Number is given

Hello Sir
I have purchased Blue Star AC at James & Co Aranthangi, On 21-JUNE-2020, I have changed the INDOOR and OUTDOOR BOARD FIVE TIMES Since I Purchased it

Again The Same Problem...Two Months Ago Also Change the Both INDOOR AND OUTDOOR BOARD...

Below I Attach BILL COPY, AMC BILL, UNIT SIERAL NO, PRODUCT IMAGE ...

⚠️Noted..
I have been struggling for a solution for the last few Weeks at the Adira Blue Star Service Center near my home but I have not received a proper response from them, and Finally they said they would replace the unit if they PAID ₹13000 RUPEES
Then why am I putting AMC?

I need PERMANENT SOLUTION AS SOON AS POSSIBLE

Hi, i am trying to complaint from the past 10 days to customer service but always busy. i tried msg also ni response. i am fed up with the service.

We purchased a blue star AC from Vijay sales store, Model Town-3, Delhi on 31st March, 2022, invoice no. DMG-B-SI1903. After few days, on 3rd April, to be exact, 2 persons came to install the same at our house. They went to terrace and first took down old outdoor unit and then installed the new Blue Star one. After spending 4 hours to say the least, they were still struggling with the installation. After a while a third person named Salman, was called to check the problem, which after trying for another hour, he told to us that the current cant reach the outdoor unit located on the terrace because there is some underground wiring issue and the only way the AC can be installed is through putting wires openly from AC to terrace. We are talking about 2nd floor here.
It was next day that we got to know from our neighbors on the floor above us that people who had come to install the Blue Star AC had actually taken down their Outdoor Unit instead of ours !!!
Also, they had left the wired naked on the terrace near water tank, where any contact of live wires with water could have wrecked havoc for the entire building and the put the residents life at risk !!!
I had to pay Rs 8000 to another technician to get the things in right place and to add on to that the mental agony I went through can't be explained in words.
I really didn't expect Blue Star to provide such sub standard technicians for installation.
I need refund of Rs 2000 paid as installation charges to Blue Star technicians, along with compensation for the extra cost I incurred due to their blunder, not to mention the strained relations with our neighbors due to the whole incident.
Kindly look into the matter at the earliest.

SHOP NAME : RELIABLE HOME APPLIANCES DATE: 20-DEC-2021
Write the complaint of the fridge 2-3 times and repair the fridge once but even then the same problem is still issued.There are no responses to the phone call. I hope you will help and my complaint.MOBILE NO : [protected]

I purchased blue star one ton split inverter AC on April, 2018. It worked fine for one year. We do regular cleaning every six months. Since April 2020, Ac is having regular complaints of water leakage, no proper cooling etc. We book customer complaint and they allot PVR SERVICE for service. They come and do some GIMMICKS and AC wouldn't work properly in a month. This is happening repeatedly. Of late, we did service(Gas filling for 3300 rs) on September, 2021, again it didn't work, did service on December (Gas filling and cleaning) and again it didn't work from February, 2022. After repeated complaints to the blue star customer care number (records can be found to be called from [protected]) and delay, they did service on 30th March 2022. We had to pay Rs.4300 as they stated that gas leakage is there again and they have arrested it. Again, the Ac is not working from the very next day.

We are highly annoyed by irresponsible and lethargic service of the service provider, also from the side of blue star for carelessly allotting same service provider after repeatedly asking that we are not satisfied with their service. We happen to pay money unnecessarily for useless service.
Is this a tie up of bluestar and this service provider to loot money from the customer?
When I called the Bluestar Chennai office, they do not even respond properly and rudely cut the call saying call the toll free number.

We bought ac on 31 March 2022 after payment dealer say ac is out of stock
He said your ac will be deliver on next day but today 4 April 2022 i didn't gety ac and he said your ac will be come in 2 or 3 day

DELAER name is
Bhagwati trading company karnal haryana 132001

Yesterday i spoke with Blue Star customer care toll free service center person. He Confirmed that visiting charge and cleaning charges are same only 500rs for Blue Star invertor AC . If anyother fault it additional to pay. I called them only for cleaning services.i received ticket on my call. It assigned to vasantham enterprise. Today they called me and told me that visiting charge is 500 and 190 for cleaning charges total 690rs.i try to reach blue star customer care to clarify this issue but toll free [protected] my call is not answered 18 min 20 seconds finally i cut the call due to no response.

It's completely unacceptable.

Dear Sir,

I placed a request for service 10 days ago. Waiting for service at my doorstep. some come and open AC and leave in an open situation. After that No one turns back and my request is denied 3 times for unknown reasons. I do not understand If the service center has not enough staff then why you guys tell him to add a few more staff for better service . I request you please resolve it or give me my money back. Such a pathetic service ever I seen too much disappointment with your service and never purchase any product from blue star

No service done Complain for Ticket B[protected]

Thanks
Ashok Kumar
[protected]