Blue Star India Complaints & Reviews

I had brought new blue star water purifier on[protected], from that date to till date I had raised 8 diffects, no one responded, bluestar had delivered defective item, but they were not replacement the item

Water switch are not in proper working.

Dear team
My name is kannan am from chennai
I want to file a complaint against blue star chennai service team which is been headed by saravanan i bought blue star split ac next day senthil called me for certain details like where you are planning to fix the outdoor unit backside to the inner unit or in the terrace i informed to him that i have decided to place the outer unit in terrace mr. Saravanan told that fine kannan i will send the needed materials to the technician so that there is no need of purchase of materials outside then technician's reached my place and they wrote a quotation of few pipes and wires for the cost of 5000 i wanted to have a word to the persons in chennai office about the extra amount of payment but none picked the call specially saravanan & team and the front office lady too didn't pick the call and the technician asked 2500 to buy materials i gave the money to the technician but the technician didn't give the bill i feel like am cheated and till today i didn't the receipt after the completion of installation and i have lot of complaints to say i experienced such a worst experience from the blue star technician's that too for a very first time i didn't expect this worst installation from blue star technicians team i[censored] can sort out my problems and my complaints it will be helpful i[censored] team too avoid this mail then fine i will feel like i chose a wrong product for split ac and i will address this lack of customer support & after sale service in social network please reach me out @[protected]
Regarding this problem which i have addressed in this mail

Tia
Expecting reply asap

Kannan krish

Dear mr. Akshat sharma,

Hope all well.

I bought a split ac from sra retails pvt ltd, gurgaon on 3-08-19, and people responsible for delivery and installation were asm mr. Raj vardhan and bm mr. Jitender. Just after 3 months of purchase, the problems started, within a year i have registered many complaints to your service provider deepa air conditioning and they have changed/repaired most of the parts of the outer and inner unit including blower machine, gas, and others.

The last complaint i registered on 31st july 2020 and they confirmed that they will be sending the technician to check but no one visits till today and after my several followups they started ignoring my calls and complaints.

Finally, they responded and mr. Sanjay told me that they can't repair my machine and i need to contact the dealer to replace the machine but the dealer is saying to contact service center.

Now i am stuck with a defaulted machine and acting as a middle man between dealer and service center. Deepa air conditioners has closed my complaint by stating that i stopped responding and they can not repair my ac.

I have two other air conditioners of other brands but never faced such issues and a company like bluestar is making me regret my decision of buying your product and cheery on the cake is your service. Worst!.

I have been cheated by m/s sra retails pvt ltd and deepa air conditioner service and of course, bluestar is the head.

I request you to please look into this and replace my ac asap. This is my request to please protect your brand image which has been going down day by day.

Please treat this email as a request not any threat or something. I have high expectations from your brand.

Dear Sir/Madam,
I bought a Blue star water purifier-Aristo RO+UV-AR4WHA01 I made this purchase through the flip cart in the month of January-2020.

Unfortunately, your product has not performed well. Within span of 6 months 2 times getting repaired. Even it was not worked for 3 months also.

I heard that some times we will receive the faulty/improper working product from the company also.

Kindly note that this negative impact will decrease the customer satisfaction and it will effect the Blue star company reputation.

To resolve the problem, I would appreciate your action to provide me the proper working parts i.e company parts of the water purifier.

I look forward to your reply and a resolution to my problem. From purchasing on wards, I am worried about this problem as we do not having potable drinking water at my area for drinking. I will wait up to 2 days before seeking third-party assistance. Please contact me below the phone numbers or mail ID. If not contact I will raise a compliant to the higher authority and also will spread the negative feedback about the product in social platforms and my colleagues, relatives about this product that not to purchase as these products were not working properly. Kindly take this compliant as

[protected]/
[protected]

Mail ID: [protected]@gmail.com

Sincerely,

Jangam Rajesh

Very low cooling and improper low flow rate in the 16 no. of 16.5 Tr Floor Mounted AC units at our factory premises, installed almost 3 years back. In spite of multiple complaints by us, the dealer and the manufacturer Blur Star which has designed our plant and installed the machines has not yet resolved the problem. Multiple complaints have been sent on mail but no response from the vendor Blue Star till date.

1. Bought an blue star ac on 11 january 2020 from vijay sales rohini and got it installed after two days or three.
2. Started using it from 7th april 2020 in the summers and what i found that it stopped cooling and worked merely as a fan. (Might be due to wrong installation or leakage of gas)
3. Raised a complaint at blue star customer services on 11th april and because of the repeated and extended lockdown the first visit of the technician was in the first week of june 2020.
4. Technician was unable to find the problem for a very long period and then eventually filled the gas to give a try as to chal jaayega to theek hai nahi to replace kar denge. This took 5 visits of the technician that too during the hot and scorching summer of delhi.
5. After few days, it again stopped working and the whole complaint raising, technician visit and gas filling process was repeated. This has almost taken 8 technician visits.
6. And the current scenario is that it has again stopped working and i am requesting everywhere at blue star customer care and vijay sales for replacement and they are just procrastinating for the services and replacement of this malfunctioning ac. They just not want it to get replaced by a new.
7. I live on second floor and during such high temperature days of the delhi summer this is kind of service given by blue star ac.
So, i am here to suggest and recommend all my friends to never buy blue star electrical appliances.
Highly pathetic customer service from blue star.

Last year march i bought an ac. Last month the ac cooling reached zero. It was due to the gas was out since there was a leakage in the outflow valves. May be it occurred due to bad installation. Now the service dealer is about to charge me 2800rs for gas reacharge. It was the installation fault may be and now nobody is solving the issue. Since it was a small leakage it took almost 1yr for 100% gas to finish. And sue to thie small change we were also unable to find the issue. Now the ac cooling is worse.

I was not notified about any free service during the first year.
Poor service from bluestar and the seller qrs kottayam

Hi,

We bought a blue star water purifier. With in 5 months after purchase, product had become defective. Registered a complaint back in march (Registered mobile no - [protected], customer name - thangavel). Still not resolved. They are giving late reasons & have visited our place twice, spent couple of hours by bringing wrong part. Same scene happened again. Spoke to customer care more than 10 times. No resolution provided

Please start the telecast of mahabharat again. You have stopped it in between. Don't do such things. First you started & stopped in middle. What behavior is this. Telecast it again from where you stopped it. Because of some people you can't stop it in between. Please start it again. Some people haven't watched it before. But in this lockdown we got time to watch it. But you stopped it in between. Please start it again from where you stopped it. You are telecasting the kasauti zindagi ki serial for 1.30hrs. It becomes so boring & long. So, start mahabharat from 8.00 to 9.00pm. Or the time suitable for everyone. Please! Please! Please! Please!

Almost waiting for 6 month problem still yet to solve.

Blue star

Customer id:[protected]

I have ordered a ro and get so much disappointed.. I don't know now how to trust on local brand.. No one came to my place for installation.. I called the customer care around 100 times but still no one listen.. Finally after getting so much iritated i returned the product after 10 days.. Will never recommended this company to anyone from now

Hi,

Last year I have purchased blue start inverter AC from day 1 i am facing issue of water leakage n ice formation and no one is here to listen to the customer.

Calling your customer care from last 3 days no one is giving me proper solution.

From morning i am taking follow up from your technician and he is keep saying we are coming he is saying we are coming now at 7 o clock i called him for last followup and he is saying no one is coming if you want to complaint do it. We will come tomorrow morning.

This type of cutomer service we are expecting from BLUE STAR.

Worst product in the world and worst after sale service.

Thanks

This has to be the worst customer service i’ve ever had in my life. I wouldn’t have bought the product had i had the prior knowledge about the service. Pathetic experience. Would definitely not recommended buying their products anymore.

Reminder 1
I have purchased bluestar split ac on 19/05/2020 and make installation request on the same date but my ac is not installed yet (27/05/2020),
I have make several call to their customer center where name ms neema (As shown on caller id) gave me several assurance and doubtful reasons as installer is tired, he is drunk (Name manohar) etc, after 2-3 days she gave a number of mr imran who didn't pick up the calls for 2 days.
After 2 days when he pick the call gave me a number of ac installer sakib who assured to install in the morning and in the noon he says i am busy, i told to customer centre they will provide you another installer but no one is taking responsibility. This is shameless and harassing.
Kindly install my ac and take the action against guilty
Thanking you
Yashpal koli
Ph. No.[protected]

I have bought split inverter ac from Vijay sales on 19/05/2020, request for the installation make on the same day but yet not ac is installed, i have make several phone calls to ms neema (name written on caller id ), she gave me several doubtful reasons i.e. installer (name manohar)is tired, installer is drunk etc then again on many calls, she gave a another installer phone number and who is not picking the phone.And coming yet, kindly do the needful and prompt action otherwise i will go to consumer forum
Thanking you
Yashpal
Ph.no [protected]

I have a problem in my purifier.please send any technician, to solve the issue.
Red light is blinking, I think the purifier has some problem, please solve it in a short time
Ph no. [protected]
This is my mobile number, please contact me

The service engineer visited my home on 8th May 2020. He inspected AC and he suggested need to do full-service and informed me that one condenser needs to be replaced. They informed me that I need to Pay Rs. 1700 INR and I agreed on the same.

The service engineer's committed me that he will pick up my AC to his service center on Monday, 11th May on 10 AM and I need to arrange a vehicle to collect AC from my home. I arranged the van on 11th May 10 AM and i called the service engineer and vasantham enterprise office number as well . But i couldn't get the response till 1 PM. I paid Rs.500 for the van which I arranged to collect AC personally

I called the service engineer later 11th May evening, He suggested me to speak with vasantham enterprise owner. I spoke with owner and he committed me that the service engineer will pick up my AC today (13th May). I was following up with them from 8th May to 13th May. I spoke with owner on yesterday (12th May) and i requested him that let me know if you won't be able to pick up my AC for service. He assured me that my AC will be serviced today.

When i call the service engineer today, he suggested me to get the service from outside. I didn't expect this much false commitment from any of my other Home appliance service provider. Past one week I was unable to sleep without AC. If they would have told me on the first day itself, I would have reached other service provider on 8th may itself . They wasted my time and money Rs.500 due to their false commitment. I was following up with them for the week. you won't, believe me, I made 28 calls starting from 8th May.

I'm really disappointed about their poor service and they provided false commitment. I would suggest you to throughout them from your service dealer contract.

I never buy and recommend to not buy any Blue-star product to others.

My ac outdoor unit water linkages problem

After blue star re Instalation service my split ac not working well and three times service man handle the gas leaking issue but after that currently I am suffering this gas leaking issue continue. My ac not working well currently.