Blue Star India Complaints & Reviews

Hi,

Last year I have purchased blue start inverter AC from day 1 i am facing issue of water leakage n ice formation and no one is here to listen to the customer.

Calling your customer care from last 3 days no one is giving me proper solution.

From morning i am taking follow up from your technician and he is keep saying we are coming he is saying we are coming now at 7 o clock i called him for last followup and he is saying no one is coming if you want to complaint do it. We will come tomorrow morning.

This type of cutomer service we are expecting from BLUE STAR.

Worst product in the world and worst after sale service.

Thanks

This has to be the worst customer service i’ve ever had in my life. I wouldn’t have bought the product had i had the prior knowledge about the service. Pathetic experience. Would definitely not recommended buying their products anymore.

Reminder 1
I have purchased bluestar split ac on 19/05/2020 and make installation request on the same date but my ac is not installed yet (27/05/2020),
I have make several call to their customer center where name ms neema (As shown on caller id) gave me several assurance and doubtful reasons as installer is tired, he is drunk (Name manohar) etc, after 2-3 days she gave a number of mr imran who didn't pick up the calls for 2 days.
After 2 days when he pick the call gave me a number of ac installer sakib who assured to install in the morning and in the noon he says i am busy, i told to customer centre they will provide you another installer but no one is taking responsibility. This is shameless and harassing.
Kindly install my ac and take the action against guilty
Thanking you
Yashpal koli
Ph. No.[protected]

I have bought split inverter ac from Vijay sales on 19/05/2020, request for the installation make on the same day but yet not ac is installed, i have make several phone calls to ms neema (name written on caller id ), she gave me several doubtful reasons i.e. installer (name manohar)is tired, installer is drunk etc then again on many calls, she gave a another installer phone number and who is not picking the phone.And coming yet, kindly do the needful and prompt action otherwise i will go to consumer forum
Thanking you
Yashpal
Ph.no [protected]

I have a problem in my purifier.please send any technician, to solve the issue.
Red light is blinking, I think the purifier has some problem, please solve it in a short time
Ph no. [protected]
This is my mobile number, please contact me

The service engineer visited my home on 8th May 2020. He inspected AC and he suggested need to do full-service and informed me that one condenser needs to be replaced. They informed me that I need to Pay Rs. 1700 INR and I agreed on the same.

The service engineer's committed me that he will pick up my AC to his service center on Monday, 11th May on 10 AM and I need to arrange a vehicle to collect AC from my home. I arranged the van on 11th May 10 AM and i called the service engineer and vasantham enterprise office number as well . But i couldn't get the response till 1 PM. I paid Rs.500 for the van which I arranged to collect AC personally

I called the service engineer later 11th May evening, He suggested me to speak with vasantham enterprise owner. I spoke with owner and he committed me that the service engineer will pick up my AC today (13th May). I was following up with them from 8th May to 13th May. I spoke with owner on yesterday (12th May) and i requested him that let me know if you won't be able to pick up my AC for service. He assured me that my AC will be serviced today.

When i call the service engineer today, he suggested me to get the service from outside. I didn't expect this much false commitment from any of my other Home appliance service provider. Past one week I was unable to sleep without AC. If they would have told me on the first day itself, I would have reached other service provider on 8th may itself . They wasted my time and money Rs.500 due to their false commitment. I was following up with them for the week. you won't, believe me, I made 28 calls starting from 8th May.

I'm really disappointed about their poor service and they provided false commitment. I would suggest you to throughout them from your service dealer contract.

I never buy and recommend to not buy any Blue-star product to others.

I have a purifier bluestar aristo 7ltrs ro+uv+uf and now the unit beep sounding when water purification process. I logged a complain with ticket number B[protected] and customer ID no.[protected]. When the service engineer came on 05.05.2020 he nothing do any thing and putoff the beep sound speaker cable. The unit not working at all. Please give proper solution. Contact- [protected]....

My ac outdoor unit water linkages problem

After blue star re Instalation service my split ac not working well and three times service man handle the gas leaking issue but after that currently I am suffering this gas leaking issue continue. My ac not working well currently.

I bought a 2 ton split inverter air conditioning unit from rathna fan house on 7/2/20. The technician came to install it on 9/2/20. After installation the unit is not working. It is showing e6 error code. The technician was not able to solve the problem immediately. He has left saying somebody will come tomorrow (10/2/20). This is a disappointing customer service from blue star ltd. The unit is not working on the very first day and there is utter callous attitude in commissioning the unit. I will never buy blue star products from now on. I suffered mental agony because of blue star.
Regards
Sriraman
[protected]

I got 3 to 4 times mail for blue star, mails related to ticket lock that was not locked by me, 11th nov koi bhi mail aya apki locked ticket has been closed or and i got one form in which some one sign in customer sign block, and now 2 march again the same thing happend, na he koi agent ac service krne aya na he humne koi nhi sign kiya. Mne 11 nov ko "[protected]@bluestarindia.com" pe mail bhi kiya but koi action nhi liya blue star wlo ne called bhi pick nhi kr rhe th, ajj fir call kiya bol rhe h mail kr do.

I received a printed notice for mandatory checking of gas oven by our distributor blue star, 52/1b (43) g t rd. Bhadrakali, hooghly ph. No.26940096 on 02/02/2020.
In ref. To the matter i want to know, is it authorised by indian oil? As the distributor quote the d. O. No. P/39014/1/86 mkt dt.14/04/1988 and also quote gas connection may disconnect if not done gas checking. For the service they charges rs.200/. Pl. Inform me about the matter.

Complaint has been registered on 15th feb 2020. Ticket s[protected] for product: ac - room air conditioner - split.

After repetitive mails and call also, bluestar team didn't resolved the issue till today 01 mar 2020. I had faced the same problem twice in last 08 months and same response both the time.

Last time complaint done on 12.07.2019 and complaint resolved on 27.07.2019 after multiple call and mails.
Service ticket number. B[protected] and that time also complaint registered in forum due to slow response.
Blue star india complaint status update [id: 2400256]

I am chandan kumar and my shop name chandan store. My blue star deep freezer model - chf500hgw, sl. No.- chf500hgwcsm13370. Purchase on[protected] through amazon. And this is not cooling or working. Please resolve this problem. And many time call to customer care but not responding. Please send macanical engineer for repairing.

Thanks and regards
Chandan kumar
[protected]

We bought the blue star ac from rathana fan house on june 2019, up to this time the free service is pending from blue star, when we called the customer care, they say that they will send a person, but no one came till today. This is shows their product value and way they treat their customers. We made several calls to the customer care, however the same happens again and again.

This is to strictly inform you that i have purchased a ro genia purifier/uv from kaura electronics jalandhar. I have purchased this on yesterday at 1.30 pm but still it hasn't been installed yet. I am very upset from their service. I called them on phone about 25 times yesterday but all was in vain. Mr kapil kumar (Service executive) called me at 7.30pm and talked with me very rudely and told me that i'm comig, but still nothing has happened yet. You are requested to pls take strict action against your service executive and dealer. Company is promising to install the ro within 12 hours but its 22 hours has past i am unable to explain. Pls help me

I brought a deepfreezer from coolcorner shop in ulhasnagar 421003 in february 12 2019 and now the issue of compressor problem and i'll call in toll free no no one can pick up the phone damid...in blue star company all the time service are not proper in service time nd repair time also they are treat like us like a dog... I m very dis happy from ur service... I am never suggest anyone for blue star... Its a 3rd class company... I never seen...

I have purchased blue star split 1.5 ton AC during the month of April 2018. Main board of outdoor unit was burnt in the month of June 2018. It was replaced after despite lodging of complaint with customer care. Again the outdoor unit burnt in the month of June 2019. When it was checked by the technician power supply is well but the technician simply informs its due to fluctuation. When power supply is well why the fluctuation is being frequently occurring in my system. The company has no answer and till date the equipment was neither repaired nor the technician given suitable reply regarding fluctuation. I have facing difficulties due to burning if main board of outdoor unit time and again as the system has not been put into use regularly.

We had purchased a blue star glass top deep freezer 200 litres worth rs 19500 from cool corner shop in ulhasnagar on 26 oct 2016, now there has veen some issue and its not working so we raised a trouble ticket at blue star customer care and ask for service to repair the same.
But the technician did not attended us or nor he visisted the location and send us an email regarding closing ticket with our fake signatures done by them.
Now after again complaining they cancel our ticket raised based on earlier ticket which they closed on our fake signatures.

Customer name: mr. Viraj royal rasoi
Contact no : [protected]
Blue star ticket no: b[protected]
Blue star customer id:[protected]

We have purchased water dispenser model bwd3fmrga - 8900 on 9th january 2019 and it is almost 10 months no technician has attended for servicing which it is applicable. First three services are offered free on purchase of any product, but we are very disappointed with the product sold by your dealer m/s. Ambiance marketing & services located at bhandup. When we had called their sales representative mr. Ravi on his cell, he was too harsh while speaking and not bothered at all. This kind of service is not expected by your company dealer's representative.

How you expect us to recommend our friends/relative in our network.

Request you to please look into the matter and take action accordingly.

Your immediate response / action is appreciated.

Thanks
Krishna logistic service
26817538 / 26828338