Blue Star India Complaints & Reviews

Hi, i am trying to complaint from the past 10 days to customer service but always busy. i tried msg also ni response. i am fed up with the service.

We purchased a blue star AC from Vijay sales store, Model Town-3, Delhi on 31st March, 2022, invoice no. DMG-B-SI1903. After few days, on 3rd April, to be exact, 2 persons came to install the same at our house. They went to terrace and first took down old outdoor unit and then installed the new Blue Star one. After spending 4 hours to say the least, they were still struggling with the installation. After a while a third person named Salman, was called to check the problem, which after trying for another hour, he told to us that the current cant reach the outdoor unit located on the terrace because there is some underground wiring issue and the only way the AC can be installed is through putting wires openly from AC to terrace. We are talking about 2nd floor here.
It was next day that we got to know from our neighbors on the floor above us that people who had come to install the Blue Star AC had actually taken down their Outdoor Unit instead of ours !!!
Also, they had left the wired naked on the terrace near water tank, where any contact of live wires with water could have wrecked havoc for the entire building and the put the residents life at risk !!!
I had to pay Rs 8000 to another technician to get the things in right place and to add on to that the mental agony I went through can't be explained in words.
I really didn't expect Blue Star to provide such sub standard technicians for installation.
I need refund of Rs 2000 paid as installation charges to Blue Star technicians, along with compensation for the extra cost I incurred due to their blunder, not to mention the strained relations with our neighbors due to the whole incident.
Kindly look into the matter at the earliest.

SHOP NAME : RELIABLE HOME APPLIANCES DATE: 20-DEC-2021
Write the complaint of the fridge 2-3 times and repair the fridge once but even then the same problem is still issued.There are no responses to the phone call. I hope you will help and my complaint.MOBILE NO : [protected]

I purchased blue star one ton split inverter AC on April, 2018. It worked fine for one year. We do regular cleaning every six months. Since April 2020, Ac is having regular complaints of water leakage, no proper cooling etc. We book customer complaint and they allot PVR SERVICE for service. They come and do some GIMMICKS and AC wouldn't work properly in a month. This is happening repeatedly. Of late, we did service(Gas filling for 3300 rs) on September, 2021, again it didn't work, did service on December (Gas filling and cleaning) and again it didn't work from February, 2022. After repeated complaints to the blue star customer care number (records can be found to be called from [protected]) and delay, they did service on 30th March 2022. We had to pay Rs.4300 as they stated that gas leakage is there again and they have arrested it. Again, the Ac is not working from the very next day.

We are highly annoyed by irresponsible and lethargic service of the service provider, also from the side of blue star for carelessly allotting same service provider after repeatedly asking that we are not satisfied with their service. We happen to pay money unnecessarily for useless service.
Is this a tie up of bluestar and this service provider to loot money from the customer?
When I called the Bluestar Chennai office, they do not even respond properly and rudely cut the call saying call the toll free number.

We bought ac on 31 March 2022 after payment dealer say ac is out of stock
He said your ac will be deliver on next day but today 4 April 2022 i didn't gety ac and he said your ac will be come in 2 or 3 day

DELAER name is
Bhagwati trading company karnal haryana 132001

Yesterday i spoke with Blue Star customer care toll free service center person. He Confirmed that visiting charge and cleaning charges are same only 500rs for Blue Star invertor AC . If anyother fault it additional to pay. I called them only for cleaning services.i received ticket on my call. It assigned to vasantham enterprise. Today they called me and told me that visiting charge is 500 and 190 for cleaning charges total 690rs.i try to reach blue star customer care to clarify this issue but toll free [protected] my call is not answered 18 min 20 seconds finally i cut the call due to no response.

It's completely unacceptable.

Dear Sir,

I placed a request for service 10 days ago. Waiting for service at my doorstep. some come and open AC and leave in an open situation. After that No one turns back and my request is denied 3 times for unknown reasons. I do not understand If the service center has not enough staff then why you guys tell him to add a few more staff for better service . I request you please resolve it or give me my money back. Such a pathetic service ever I seen too much disappointment with your service and never purchase any product from blue star

No service done Complain for Ticket B[protected]

Thanks
Ashok Kumar
[protected]

Blue star AC not worlking 1.5 ton
mobile no. [protected]/[protected]

Hi,

I requested for AC installation in my faridabad address and I got the message with the details of your service provider OM services & details. Trying to reach them since yesterday but no success. Their phone number is either coming not reachable or switched off.
This is the pathetic service.

Kindly take action at your earliest convenience

Thanks & Regards
Ishan
[protected]

I bought a water purifier blue star imperia on 18th aug 2019.Within a year the Bulb was not working.then within 2 and 1/2 year the candles and pump got damaged...Can you plz answer me what type of purifier are you making that it got totally damaged within 3 yrs.?
It costs 20000 rs..not a small amount..Nd your technicians are also not trained.they cnt even find the fault..

My BlueStar Inverter AC, purchased in July 2019 worked well for 3 years. Last week we did the regular service as summer was starting and my parents are coming back and thus we need the AC. But when we turned it on it did not cool. We kept it running for about 1 hr but it did not cool.

So I called Bluestar customer service and they sent a technician (Mahesh from Unique Cool Enterprises) on Sunday 20th March at 3:15pm to check it. My AC is not under warranty but my compressor still has a 5 year warranty.

When Mahesh arrived he started the AC and it worked but was not cooling. Mahesh checked the entire AC and removed parts from the inside unit to check. He did a thorough test and said that the AC gas has leaked and we need to replace the gas only. He said he will do a leakage test and refill the gas. The cost would be 2800. He deducted the leakage fixing charge of 600rs but took a visitation charge of 600rs from me. We agreed to the 2800rs cost of filling the gas but he said he cannot do it and another tech will do it. I insisted on getting it done on the same day as I did not want to spend more time fixing it. He said he would try but it was obvious he would not do it. He gave me a receipt for the 600rs and put back the AC parts on the inside unit. I told him to leave it open so it is easier for the next tech but he did not do it. He closed it back and did NOT start the AC again.

The next day (monday 21 Mar) another tech came in the morning to fill the gas but when he tested the AC he said the PC Board was broken and needs to be replaced and quoted 6000rs.

Now, I did NOT open the AC. It is obvious that I could not open it. I was very upset, the previous tech (Mahesh) is the only one who opened it and thus is responsible for breaking it. This needs to be fixed by the technician as he is the one who broke it. I spoke to Faizen who is the senior of Mahesh and he conferenced Mahesh in the call and Mahesh said he did not break it as it was working when he visited. YES IT WAS WORKING WHEN HE VISITED - THAT'S MY POINT. IT WAS WORKING WHEN HE VISITED.

It was working fine when he visited and it was only not cooling. But he did NOT turn it on after he put it back. The fact that it worked when Mahesh visited is proof that the AC was working till he opened it. So this is clearly his fault, it was not intentional but it was his mistake. So I am not willing to pay for this, BlueStar must fix this for me. I am willing to pay the 2800 for gas refilling but I will not pay for the damage to the PCB.

I have been a very happy customer but now I am upset with this service. I cannot be held responsible for this. It is one thing to get it wrong but it is morally unacceptable to blame me for breaking it when it very obviously was not me.

I bought under counter fridge model no- UC2100E of blue star company from Doon Kitchen, Dehradun. This was a brand new product but after few days one of the door collapsed and what we found was that there was tape around the screw which was holding the door. I am not sure that it was a lapse from blue star or doon kitchen but this is unacceptable.
After reaching out to Doon Kitchen and Blue star no one has solved this problem and its been 2 weeks now.
Kindly please look into the matter and respond immediately.

I have purchased a window ac on 17/03/2021 from bluestar, the said company didn't provided me the the regular service that has to be done within a year . They are now asking me for charges for doing service

I am using blue star from last two years, I didn't got efficiency even for a certain period,

As only two months it worked properly, several times i have been complained to local delars, they are saying its about power issues,

I am having multiple air conditioner in my home older one VOLTAS also be working with the same power input, i cant understand the efficiency of BLUE STAR is very genuinely as at utter position as per the utilization and feedback.

I want your tech support towards
to resolve and support certain issues i am facing related to my BLUE STAR A/C's.

I placed request for service 10 days ago. Waiting for service at my door step. No one turns back and my request denying 3 times with un know reasons. I not understand who providing these reasons. I called customer care and reopen request 3 times.
No service done so far.

Need helpe

AC remote is not working properly.

I have twelve fridze out of which two are not cooling I have complain many times but didn't get service from the company which I really don't aspect. From now onwards I will never BUY this company' product.

No proper service for AMC.

Not standardised service provider they are connected with to provide proper service. PVR SERVICE PROVIDER a worst AC service provider

The rates of visiting charges are equivalent to rates of repair services.
Service charge of 950 collected as visiting charge when the ticket raised is cancelled
B[protected].

HiTeam,

I have purchased water purifier and after installation they said you will get call or mail regarding maintenance after 4 months i got a mail that my service is done without visiting my house (mail me fake service record on my mail id ) and when i tried to call customer care service executive they guys said they dont know anything about that and they dont have my product details in her system and they guys speak like sorry we cannot help you. her name is trista and his manager name simon.

Please continue the serial of radha krisha telugu please stand on it and solve it please give time to it and continue telecasting in star maa