Blue Star India Complaints & Reviews

Dear Murshid,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details.

Kindly email all the below details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase


We look forward to help you and assure you of our best services at all times.

Please Note:
The world is in the a midst of a medical crisis, and all o[censored]s in India have also been affected.
In order to curtail the spread of Covid-19 pandemic, the Government of India & State Administrations have issued various guidelines / orders & restrictions.
This situation is changing every day, and therefore you may experience a delay in our service offerings including call centre operations.
We thank you for your understanding and cooperation, and be rest assured that we will get back to you at the earliest to solve your concerns.
Till then, stay safe.

Dear Ankit,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Subhrajit,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Soumyadeep,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Satyarthsaurabh,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Pathetic services

With reference to Ticket no B[protected] the technician visited today and has found the PCV nonfunctional and need to be replaced. I have purchased two ACs a month back and used only twice. I don't want to replace the PCV but I want to replace the whole Indoor unit. please find the technicians feedback comment form and related pictures for future references.

Dear hmoody,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Hi apocalypto,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Kartjik,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Aakash,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Customer,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Hi Shyam,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Hi Subhranath,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Customer,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Escalated to Blue Star Team

Blue Star Inverter AC Installation and Service Issue

Vidya Sagar
10:52 PM (17 minutes ago)
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Hi All,

Sorry for including all of the Blue Star Team in this mail. Not sure who is accountable to this so have included all the id's from blue star Installation and service related escalation complaints.

I would like to bring to your kind notice that I have purchased Blue Star Inverter AC in June, 2019 from an authorized dealer ( Sharif) in Kavali, Nellore (d.t), AP.
They have done the installation not sure they are from Blue Star or Dealer have sent. At the time of Installation the Stabilizer provided by the company burnt twice.
Installation Team suggested changing the wiring and need to give connection directly from a single phase. With the help of electricians have made the wiring ready from Ground Floor to 5th Floor. Still another stabilizer burnt out which is provided from Blue Star. Distributor from Nellore suggested using v-guard stabilizers might fix the issue. The issue has been fixed after using v-guard stabilizer, not sure this issue happened due to poor quality stabilizer provided by the company or due to installation Team issue. After this no free servicings have been informed or done to the AC. In Feb 2021, the dealer called us that the Company providing the free service needed to give petrol charges for servicing. I confirmed to come for servicing, after the servicing had given 200/- for petrol charges they informed me that AC is working fine by switching on the AC. As we thought the AC working and there is no necessity to switch on the AC due to climatic conditions we have not verified it. In March when we switched on the AC, AC was not working. When we contacted the dealer on this, dealer have sent the servicing person he informed that there is a leakage near the bolt fixed in the external unit, when i asked dealer why there is a leakage near the bolt there might be issue with installation or ther servicing person might have made the mistake he is telling that there is no mistake from them the AC is out of warranty and need to bear the AC gas charges. I have called customer care. They have taken the request and they informed me that they will escalate and arrange a call back from the superior. Raised a Ticket S[protected]. The Service person called me, I explained the issue and updated on this. The people who came for servicing have informed me that the bolt is not fixed properly at the time of installation or they have done it in between and they are not sure. I have called customer care and Blue Star Customer care has escalated. They have escalated to Murthy who is senior. He informed me he will escalate to higher authorities, i had informed the servicing person is doing his job and asked him to speak with him. He informed that no issue he will escalate on this and do the needful. Servicing people have waited for more than 1Hour for the update, no update from the Team. I tried calling many times to customer care, after sometime murthy called me and provided Ravi Naidu number he will take care. He has not lifted the call. Servicing person needs the payment else he will remove the filled gas.
I am not pointing out that the person came for service in the end, he is the person who fixed the issue and a nice guy. But he has no ID card from blue star and update he is working for 3 AC companies in parallel. Blue Star is one of them, how can the customer identify who is from Blue Star or who is from Dealer.
The Dealer has not registered the details in the Blue Star. The Dealer has made a lot of installation issues. The dealer has sent the service person in out of warranty and has created the issue. As the details are not updated none of the service persons came for installation or for free servicing or for updates from blue star. How Blue Star is solving the issues done by dealers. Sorry as I am a little rude on the service person who has solved the issue, as he is expecting payment from me. I need to pay the amount. The issue which I escalated has not been acted i holded the payment. Not sure how BLUE STAR is allowing such kind of dealer. Have seen some consumer complaints against such dealerships. How come a company like Blue Star has not acted upon these consumer complaints and fixed them by giving their own dealership. The dealers are too commercial here and he is not acting as a bridge between the customer and blue company. He is making business out of this. I am not going to pay the amount to the person attentended my ticket as I am waxed with the kind of support from blue star and the dealer. Please take action against the dealer and address my issue by providing the service free fixing the issue. I don't like to suffer some technical person who fixed the issue. But I am reluctant to pay the amount as the company and dealer have created these issues. Please act on this at the earliest.

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M.V.Vidya Sagar

Hi Vidya Sagar,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Customer,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Hi Sandeep,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

Dear Customer,

Request you to share your concern along with your mobile number on our email ID [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star