Blue Star India Complaints & Reviews

Sir/Madam,

Customer ID :[protected]

We have given our AC service to SMART COOL HOME (Authorised Dealer ) on 30.07.2021.

Till now there is no proper reply from the dealer and also contacted your service center they also didn't reponded properly.

When contacted dealer he is saying it is pending with bluestar and when contacted your service room they are saying pending with dealer.br...

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CS team,
My product details : Bluestar Aristo RO.
Customer ID :[protected]
Phone : [protected]

I raised the issues for the filter several times, however there is no response from the service provider, the tickets are closed without fixing issue. Please let me know why should I have these kind of customer service from your side.
And also once in 3 months the filters need to be changed, and it's costing around Rs 1800, it too expensive on top of this.
The blue star service is become very worst experience to me as you are not providing the service, every time I need to call more than 20 times and do follow up activities and without any resolutions.
Regards
Vijay

Sep 29, 2021

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2021

Blue Star India Customer Care's response Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. We sincerely regret for the inconvenience cause to you.

We have referred the matter to our Service Delivery Head Mr. Franklin Gnanaraj (Mobile no- [protected]) and Our Area Manager Mr. Sivakumar G. (Mobile no- [protected]).

They will look into the below concern and revert to you with resolution.

We look forward to help you and assure you of our best services at all times.

Please Note:
The world is in the a midst of a medical crisis, and all o[censored]s in India have also been affected.
In order to curtail the spread of Covid-19 pandemic, the Government of India & State Administrations have issued various guidelines / orders & restrictions.
This situation is changing every day, and therefore you may experience a delay in our service offerings including call centre operations.
We thank you for your understanding and cooperation, and be rest assured that we will get back to you at the earliest to solve your concerns.
Till then, stay safe.

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Address: Bluestar Samba district Jammu and kashmir

I complained on 20 aug for my ac due to cooling issues but no one attended for two days and then technician came took Rs 1800 for changing capacitor for no reasons still issue not resolved and now he is not picking up my call and trying to linger on the issue and procrastinating by various silly reason

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Aug 27, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

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I bought water purifier aristo from flipkart the product was delivered on 8 th august and installation date was 12 th august bt uptil now no communication from blue star. Such a disgusting service

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Aug 27, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Reply

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Address: Yamuna Vihar, Delhi 110053

I bought Bluestar 5 star inverter AC from Vijay Sales around 5 months ago, Delhi. The PCB of the AC was not working, so I lodged a complaint. Since then, for the last 2 plus weeks, there has been no communication from their side. The service partners have no clue, their customer support have no clue, neither does their service engineers. Whenever I call, they keep saying they will arrange a call back but no one calls back. Random service partners keep calling, and keep asking random questions. Their support and customer service is a joke, unprofessional and a bunch of fools. They have no SLA of their own, and they keep spinning new stories everyday to hassle customers. Shame on Bluestar. If you cannot provide service, stop selling your products in India.

Sep 27, 2021

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

Blue Star India Customer Care's response Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

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Address: Malancha road,jaltanki, Near priyanath school

They r not coming for installation the filter... very rudely behave in phone...

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Aug 29, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Reply

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Address: Raj Sapphire Block B Flat no 101, Opposite St Xavier's High School Vapi Gujarat

My recently purchased and installed AC is dripping water inside apartment passage.. kindly fix the issue at earliest.

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Aug 14, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Reply

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Address: Niwaru road, jaipur

I have a purifier bluestar aristo 7ltrs ro+uv+uf and now the unit beep sounding when water purification process. I logged a complain with ticket number B[protected] and customer ID no.[protected]. When the service engineer came on 22.07.2021 he nothing do any thing and putoff the beep sound speaker cable. The unit not working at all. Please give proper solution. Contact- [protected].

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Verified Support

Aug 14, 2021

Blue Star India Customer Care's response Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Aug 16, 2021

Updated by Rajesh kulhar Please provide correct e-mail address

Aug 27, 2021

Updated by Rajesh kulhar I hope that blue star is sincere and will provide a solution within a month...or a year.. ...

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Address: Vill lohat district Jhajjar haryana

Dear sir maine ac regarding bar bar complaint ki last 2 month lekin aaj tak meri ac ki service nahi hui mere chote bache garmi se presan hai lekin apke engineer bar bar aane ko kahkar nahi aata hai please action on my complaint

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Aug 14, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Reply

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Address: nai nangla

मै चार बार शिकायत कर चूका हु मगर अभी तक कोई भी TECHNICIAN नहीं आया है कुत्ते कमीने हरम खोरो जब आपकी कंपनी का सामान खरीदने जाते है तब बोलते हो की हमारा सामान में कोई भी कमी आएगी तो हमारा कंपनी 24 घनते में आपकी परेशानी दूर करगे मगर अब मेरे फ्रीज को १० दिन हो गए है ख़राब हुए मगर मादरचोद कोई नहीं आया अगर नहीं कर सकते तो बता दो आपकी एसी की तैसी करता HU
[protected]

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Address: VILLAGE NAI NANGLA

मै चार बार शिकायत कर चूका हु मगर अभी तक कोई भी TECHNICIAN नहीं आया है कुत्ते कमीने हरम खोरो जब आपकी कंपनी का सामान खरीदने जाते है तब बोलते हो की हमारा सामान में कोई भी कमी आएगी तो हमारा कंपनी 24 घनते में आपकी परेशानी दूर करगे मगर अब मेरे फ्रीज को १० दिन हो गए है ख़राब हुए मगर मादरचोद कोई नहीं आया अगर नहीं कर सकते तो बता दो आपकी एसी की तैसी करता HU
[protected]

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Aug 2, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details and email it to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Please Note:
The world is in the a midst of a medical crisis, and all o[censored]s in India have also been affected.
In order to curtail the spread of Covid-19 pandemic, the Government of India & State Administrations have issued various guidelines / orders & restrictions.
This situation is changing every day, and therefore you may experience a delay in our service offerings including call centre operations.
We thank you for your understanding and cooperation, and be rest assured that we will get back to you at the earliest to solve your concerns.
Till then, stay safe.

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Address: House No -17, bylane-3, Bishnu Rabha Path, Beltola tiniali, Guwahati. PIN-781028

I purchases a bluestar AC from flipkart and flipkart is so prompt in delivery. They are supposed to deliver the product by saturday whereas they delivered it on thursday itself. Now the issue is with installation. An executive from bluestar service centre had come to my house and explained that AC could not be installed as my house is in first floor and install the outdoor unit is a challange and they went off. On the very next day morning...

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Address: Kurukshetra haryana

Hey Dear,
I bought Bluestar 1.5 tone split AC from your authorised dealer located in Ismailabad, Kurukshetra, Haryana. First of all, they said installers are coming 30/July/2021. I waited all day for installers but they never turned up, next day I rang again and they came around 10:30 in the morning I postponed my appointment because they said it will take approximated 2 hours and its 5:30pm and i am still waiting and I don’t know what times they going to finish this job. I wonder how a well reputed company hold unprofessional engineers. They put the coper pipe from top of the building and don’t know why they push it back and leave all sleeves inside the building pipe. All sleeves stuck inside the building pipe. Please have a look I attached some photos, i need to fix all the walls now what a wastage of hard earning money and time. Really bad day, because of bad service, further i am planning to take action against you after discussing with professional team.
Thanks
Regards
Sandeep

Sep 4, 2021

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Blue Star India Customer Care's response Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details and email it to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Please Note:
The world is in the a midst of a medical crisis, and all o[censored]s in India have also been affected.
In order to curtail the spread of Covid-19 pandemic, the Government of India & State Administrations have issued various guidelines / orders & restrictions.
This situation is changing every day, and therefore you may experience a delay in our service offerings including call centre operations.
We thank you for your understanding and cooperation, and be rest assured that we will get back to you at the earliest to solve your concerns.
Till then, stay safe.

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Completely disagreed with the service team as they are not responsible for the general service even after calling for more than 10 times.

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Jul 30, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

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Address: Noida

I had filed a complaint about my Blue Star hot and cold water dispenser tap been broken 4 months back and have been repeatedly calling them on phone as well as through email. However there has been no commitment on the part of the company to specify a time and date for the replacement of my tap inspite of paying them for the visit charges.They keep stalling on the issue I am there is no response from the email in spite of multiple reminders. They even refused to connect me to their seniors to resolve the issue. In fact the entire team of Blue Star customer care is not interested in resolving any issues. With this kind of pathetic service, I for one will never buy or recommend any Blue Star products in future.

Aug 30, 2021

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2021

Blue Star India Customer Care's response Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details...Kindly email the details to [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

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I have bought 1.5 ton split ac last month 10/06/21. It worked good for 10 days after that we noticed that cooling is getting low and some option EC is showing every time. Since its a brand new ac it should give us proper cooling. It has a had leakage issue. I request you to please exchange this ac to new ac. I don't want any repair . I need new product

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Jul 26, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details. Please email the details to Email id: [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Regards,

Sunita Dcosta

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Address: A-208 STAR HEIGHTS BEHIND DIVINE INTER. SCHOOL, NEAR KALYAN CHOCK,NIKOL NARODA ROAD

On the date[protected] I have purchased a split ac of Bluestar.before some days abnormal sound from outdoor unit.so I compLain in Bluestar by apps.so today service provider of blue star visit and tel me this problem not solve by us.contact shop.already ac in warrenty for 1 year...what to do now...already 4 times complain closed by service provider without solve problems.

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[email protected]

from Mumbai, Maharashtra

Jul 20, 2021

Dear Customer,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

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Hi
I am very sad that I chose Blue Star Split AC, I am trying continuously for 4 days to get my test checked and get relief from this heat, I follow up and lodged my complaint on customer care number but no response from blue Star team.
Please see yourself that after agreed to pay, no service provided by them, No phone came in last 4 days.
I want to tell all the people that don't buy Blue Star product after sale service is negligible.
Jitendra Kumar
Gurugram
[protected]

Blue Star India customer support has been notified about the posted complaint.

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[email protected]

from Mumbai, Maharashtra

Jul 20, 2021

Dear Pundir,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

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Address: Sion,mumbai

Website: Bluestar

One of my personal bad experience with bluestar I had yesterday called the bluestar customer care and address the issue which was been well sorted out but today I the representative called did seem to understand the importance about timing specially when there is infant in the house.i had precisely told before 1pm and after 5 pm .the technician come at 2pm(.2) why does bluestar send technician who fail to read warranty and bill just wastage...

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Address: 3/31, North Street, pudu uchimedu -post,Kallakurichi-Tk &District, PIN 606203

Greetings,
I bought a AC from Blue star 1.5 ton inverter 5star AC throgh flip kart ( order No: OD[protected] on date of 23rd April 2021, AC had been received and it was installed after 15days of received date by Blue star AC represents Technician's who was come from kallakurichi.
After installed that AC, it was not working and shown some Errors in the indoor unit display and nothing worked out by AC technicians, .
He told that AC was faulty one and need some replacement .
he told me that he initiated the request but until now no any action.
Due to lock down, No one come and fix the issue even though we are calling the techicians in everyday.
Till now AC is not working since installed the AC date of 4 months.
So kindly requesting please exchange this faulty AC and provide new one, or otherwise please resolve this AC issue asap.

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Blue Star India Customer Care

from Noida, Uttar Pradesh

Jul 18, 2021

Verified Support

Dear Sir,

Greetings from Blue Star Limited !

We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details. Please email the details to Email id: [protected]@bluestarindia.com

• Complete Name and Number

• Complete Address with pincode

• Model Number

• Date of Purchase

We look forward to help you and assure you of our best services at all times.

Regards,

Sunita Dcosta

Blue Star India Complaints & Reviews

File a complaint to Blue Star India

Blue Star India reviews & complaints page 13

Poor service.. dont buy blue star!

Customer id 800000917702

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Very poor service of this company

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Installation related

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PCB part not getting installed for 2 weeks

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Regarding installation

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I'm complaining about Bluestar 1.5ton AC

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Water purifier 7ltr

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No service my ac

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Deepfreeze

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Deep Freeze

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Complaint against bluestar AC Installation

Installation of AC

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Blue star ac/services

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Hot and cold water dispenser tap broken

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Gas leakage

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No response from service provider

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No services provided

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Extended warranty being questioned, confused technician,rude customer care

Blue Star 1.5 Ton 5 Star Split Inverter AC - White (FSN: ACNGYK4NJC9YPQ2Z HSN/SAC: 84151010)

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Blue Star India Complaints & Reviews

File a complaint to Blue Star India

Blue Star India reviews & complaints page 13

Poor service.. dont buy blue star!

Customer id 800000917702

Post your Comment

Very poor service of this company

Post your Comment

Installation related

Post your Comment

PCB part not getting installed for 2 weeks

Post your Comment

Regarding installation

Post your Comment

I'm complaining about Bluestar 1.5ton AC

Post your Comment

Water purifier 7ltr

Post your Comment

No service my ac

Post your Comment

Deepfreeze

Post your Comment

Deep Freeze

Post your Comment

Complaint against bluestar AC Installation

Installation of AC

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Blue star ac/services

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Hot and cold water dispenser tap broken

Post your Comment

Gas leakage

Post your Comment

No response from service provider

Post your Comment

No services provided

Post your Comment

Extended warranty being questioned, confused technician,rude customer care

Blue Star 1.5 Ton 5 Star Split Inverter AC - White (FSN: ACNGYK4NJC9YPQ2Z HSN/SAC: 84151010)

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