Blue Star India Complaints & Reviews

I bought blustar ac with model no 3hw18satu indoor &3hw18satu on 18.12.2018 from khosla electronics (34, gariahat road, south kolkata-700031) on being councelled by salesman sanjit sarkar (Ph-[protected]). Khosla sent the installation men who harrassed my parents & me for not buying the water pipe of ac behaved rudely with us. But the ac is not cooling when we r using it after 3 months so we registered complain. The bluestar technician just ignored our demand of reinstallation & just solved the gas leakage from the so called"new ac". But now also its not cooling & my parents are suffering in this hot sultry summer. We suffered enough of harrassment during installation & miserble service from newly bought ac. We now demand either our money back or replacement of this second-hand ac we r now handling with a new one. We have another ac from carrier company which is working since last 3 years smoothly. We didn't expect this horrble experience from bluestar we ae facing now.

I have purchased 1 ton ac blue star on 13.04.2019. Installation person attend the same on 14.04.2019 but done improper installation. No proper cooling/ unwanted holes done & just finish the work in wrong way, most important now not ready to pick phone. Unwanted tubing cost charged & all pipes looking inside on wall. Extra hole keep as it is behind the indoor unit which is major risk during rainy season. So much arrogance with members at home. Service person send do not have experience & doing trial errors. I feel waste of rs.35000. Local dealer mundra corporation also does not support on this & this is my first deal with them. Expect atleast to repair as per our need and expectation.
Purchased from - mundra corporation, nasik - ph no:[protected]
Cell no: [protected]
Dearler - indocool - cell no:[protected]

Dear sir/madam
We have purchase a ac on[protected] company is blue star and shop name is hi tech ghaziabad
Ac not working properly
We have mention a complaint registered on[protected] complaint ticket no s[protected] and customer care also provide one person num is [protected] but this person not talk properly about the complaint
Some esa friends trading corporation
Please take some effective step to resolve my problem, and also take some strict step on blue star company and also a esa friends trading corporation
This summer days are very painful and i have face many problem
Please register my complaint

Thanks
Nitin jain
Nation news channel
Senior executive
[protected]

I, subhasis das has bought a air purifier from kalkaji on 13th march and after that night only observe that machine is not working correctly. After switch on pm level showing 350 around then slowly it reduce to 50 or below within a fraction of time again it goes to 280 or 350 or even 550 then again it reduce to 120 or 35.

To make sure it is not working properly in the night all windows and doors remain closed and there is no fan or ac is on also there is no movement as all are sleeping. I started observing that machine work in a same way it automatically goes to 350 or 500 then comes down to 60 or 40 then again went up to 300 and continues whole night.

Next day morning i lodge a complain on 14 march ticket no b[protected]. Technician didn't turn up. Again new complain lodge ticket no. B[protected] on 19th march, technician came and goes back without any response by saying he will escalate the matter.

But no response from any side then new complain raised b[protected] on 26th march. By saying this ticket is for replacement. Again nothing happened.
After 10 days again new ticket raised b[protected] on 5th april. Till date no response.

I bought this air purifier due doctor recommendation for my baby who has acute dust allergy and she is suffering heavily due to this its more than 1 month and i am fed-up with followup for replacement of this device.

I have big trust on the brand but failed miserably. Pls help

I would like to bring to your notice that the ac manufactured by bluestar are not much durable as per my experience. I bought bluestar 1 ton window ac from one of your dealer “kooling solution” kandivali west on 12/12/2016. There were couple of issue faced during the warranty period where error message were displayed, free servicing were not done on time and recently found fault in ecb which cost me around rs. 2000. This was done from the ac service vendor located in our area. From past few days i see the cooling of the ac is going worst and after consulting local mechanic it is found that there is a multiple leakages in the front coil of the ac unit and need replacement. This cannot be repaired but need replacement.

It was very shocking to believe that within 2.5 years the coil is worn out, ecb failure etc….. I bought the ac based on the brand name of your company but this is not upto the expectation in terms of the quality to provide to the customer. Request you to please consider the feedback and provide me the resolution to exchange the faulty piece. I know the warranty period is 1 year but based on the brand image ac cannot be worned out in just 2.5 years.

We have bought this ac last year in may 2018, today we called them for service and they said that wires of slpit part got cut down by mouse, when we checked the wires it shows that wires are burnt, i have showed this to there representative and he tried to cut burning effect from wires.
The behaviour of mr simranjeet singh sent by five star company for service was unethical, he was giving us false information and he was rude too.
At the end of communication he said that he says only things that are being told to him by his company.
Now they have given us 7 days time to replace the part. Hope that this time there won't be need to deal with such a person.

There is a dog in our colony which is barking and biting innocent people something has to be done and he also keeps barking all night and we are facing problems in sleeping. He always sits on our doorsteps and every one has problem to go out also
Our residents flat no b10 kalkalji b block dda flats 110019

Please come and take him away from here
Ayush

We trusted blue star movers & packers to store our furniture while we moved from bangalore to mumbai.

When we got to mumbai, after 6 months, and took delivery of our furniture all of it was completely wrecked. It had been either been eaten by rats, destroyed or was damp and covered in mould.

When we complained, told it was our fault for having poor quality furniture and leaving it in storage too long.

Blue star not willing to compensate or make any kind of refund.

Zero customer service.

Dear sir,

Ac 1.5 ac: bi-3hw18vcu
Date of purchase: dec 2017
Location: vasudevanallur / tirunelveli / tamil nadu
Pincode: 627758

Ticket: b[protected], b[protected]

Service center: s g cool point @ tirunelveli / tamil nadu

I bought bluestar split ac from st electronics located in vasudevanallur on dec 2017. Within 3 days, technician came from authorized service centre from s g cool point and done the installation.ac was working perfectly till october.

When i try to troubleshoot, i found that ac indoor fan motor was not running. Later i registered a ticket with customer care and technician came after 2 days. He found that fan motor wire was bitten by rat. I was wondering how come rat came inside indoor unit and asked same thing with technician. While he cleaning indoor unit, we found that hole in wall which connect outdoor was not sealed back with white cement. Rat came inside through that path and damaged fan motor. Technical asked us "why did this wall is not sealed why installation" and i dono why they didnt do that as well.

After two days technician called us and asked to pay 3500inr for fan replacement. I asked him """why should i pay for the mistake you guys did? Why don't you guys didn't sealed back hole in wall while doing installation? I have paid close by ~1000 for installation""""they said, rat bitten cant cover under warranty. I asked him again""how rat came inside? Because of improper installation"

Later i escalated this issue with blue star customer care twice and explained this whole story. But they simply cancelled my two tickets "and reason was" installation was not done by s g cool point".

My questions:

1) why should i pay for mistake done by technician?
2) why blue star customer care cancelling ticket without customer knowledge?
3) s g cool point authority claimed first that" while installation technician informed to my grandma to close the hole in wall "(How can they remember this happend 10 months before?)
4) now s g cool point claiming that they have not done installation.

I need justice for this issue.

"""why should i pay for mistake you guys done?"""

Dear blue star
I purchase a water purifier last month but he is not working properly. Problem is that when machine is due to process water purifier than unnecessary sound like horn. I register complain 3 days ago but nobody contact me. Please help me and provide your service agent and solve my problem.. Thanks
Gourav singh
Rzl - 140 ground floor
Vijay enclave near dabri mod
New delhi 110045
Contact [protected],
[protected] (From call)

We have purchased Blue Star water purifier on[protected], for installation purpose we called customer care for installation on[protected] till today[protected] they didn't respond anything, once again I called customer care they are not connecting my cll and not responding anything .So i have to say that it is the 3rd class service i had ever experienced and I never recommended to any one.

Dear Sir,
For our office at Jamnagar, (Gujarat) we had bought 8 in no. 2 ton Split A/C last year in August .06 of them started having trouble since mid june and accordingly we raised a complaint .. Five of them got repaired but the after sales service provider said that the last one(complaint ticket no. B[protected] )will take some time as its compressor has gone bad. Jamnagar after sales service provider Mr. Vishwakarma keep delaying the rectification and every time we give him a call he says will be done next week. This went on till late August and by that time the the AC warranty date got over.
Now the service provider said that your warranty is over so you need to pay for defect rectification.As we talked to customer care again they got convinced that as the actual problem started in June they will do the necessary rectification as per warranty norms. So again we raised a complaint (B[protected]) in starting November 2018. On 05th Nov I got a messgae that your problem is resolved, but in real no maintenance guy ever came to the premises. Sighting this irregularity I again called to customer care for which they were sorry and again opened the complaint. As we talked to Mr. Vishwakarma he again started playing old games, that it will be done by the weekend . Today on 14th Nov 2018 as we talked to Mr. Vishwakarma he said that although he will change the compressor but will charge for gas charging.
I believe that BLUESTAR is a well-reputed company and will never indulge in this kind of petty affairs.But at the same time this poor quality of after sale service is ruining the reputation of your company. As I understand this is not a fault from the company itself but the after sales contractor. This time Mr. Vishwakarma who is based in Rajkot and looking affairs in Jamnagar as well. It would be highly appreciable if you look into this matter on an urgent basis and resolve this issue asap. Regards Syed Tazeem Alwi.Jamnagar. email : [protected]@gmail.com

I was getting Annuity Pension Quaterly against Annuity No. 011Q[protected].I got the same last till February 2017. I have been submitting the existence certificate regularly.Account where annuity was getting credited was Canara Bank, Tagore Garden, New Delhi. You are requested to please look into the same and arrange to resume the same and arrears.

Meenu Chandra
Ex-employee of Blue Star Limited

Dear Blue Star Staff

my self Vilas patil at Maloni Tal - shahada Dist - Nandurbar 425409 we buy blue star is my mistake happen, but when you will be solve this complain? No I[protected] date 17 May 2018 complain swing not working, technician said motor required & close complain without asking to the customer, still we are facing the problem he said sample motor requied, "may be blue star company Spare Part Manulal not available" after that second complain B[protected] open Date 15 Oct 2018 swing motor & fan speed not working properly then technician replace capacitor hanging out side looking very nice same as blue star reputation?
B[protected] complain close resolved successfully SMS received without any visit at site close the complain why? then again customer care centre open call by mobile complain again open technician said control card Failure then he give the order after he come at site replace the card but not solve the problem ? he said motor problem this card cost Rs 6500/ visit charge extra ? after same complain close without asking customer?
again same call to customer care centre open complain B[protected] then your technician open indoor unit removed A/C motor for sample purpose also take old control card for sample purpose
1) Can you explain me Blue Star is local company? because all material order as per sample company don’t have spare part manual ?
2) company don’t have qualified technician to resolved the exact problem or proper technician with spare part availability?
3) can you give me the management mail ID for discussion

vilas patil
[protected]

I taken ac company name blue star at 1.5ton 9 months back. Recently i shifted house i informed reliance digital 1week before they told we will provide technician but at the time of point respond is not good, i follow up so many times finally they removed after number of remembers but still they are fixed ac in my shifted home so many times i called they will tell 5minutes we will come back you but they will not confirmed so many times i called but they are not told will technician come or not to day i post poned my work i stayed my home, finally no response please take a action for quick services

Hi team,

I am very trusted and fed up from the working of the bluestar split ac which i bought just 5 months ago.

Every 15 day some other the problem occurs with the ac for which i also paid a huge amount on it but still i could not get rid of it.

Sometimes issue comes with gas leakage, sometime it's water leakage and now the ice is coming out of it and technician also doesn't what's the problem is which is a very horrible situation and they advise e to change the whole window of the ac

I really don't know how much still i have to suffer..

Hi team,

I am very trusted and fed up from the working of the bluestar split ac which i bought 2 years ago.

Every 2-3 months some other the problem occurs with the ac for which i also paid a huge amount on it but still i could not get rid of it.

Sometimes issue comes with gas leakage, sometime it's water leakage and now the ice is coming out of it and technician also doesn't what's the problem is which is a very horrible situation and they advise e to change the whole window of the ac

I really don't know how much still i have to suffer from this.

Thanks
Manoj singh chandel
Mobile number (Registered) with bluestar

I parched blue star ac machine (1 tone module 3cnhw12mafu) on[protected] at chenni. this installation and service take care by Vijayan enterprises. this Machine got filer at[protected]. with 5 month it got filer.

I called blue start customer care, they are rides ticket for complaints b[protected]. the technician came at home at[protected]. they are
said, the is some board issue. next day i will come and fix.

and also Vijayan enterprises. manager speaking rude

i try to call many times they are not answer properly and whenever we are calling the are simplify replay i will come tomorrow but for the past 1 week they are not fixed this issue.

please don't go for blue star AC in Chennai.

i am already parched Samsung AC past 7 years back. its working fine without any complaint

please don't go for blue star AC in Chennai.
please don't go for blue star AC in Chennai.
please don't go for blue star AC in Chennai.
please don't go for blue star AC in Chennai.
please don't go for blue star AC in Chennai.
please don't go for blue star AC in Chennai.

Hi team,

My registered mobile number is [protected] with blue star.

Extremely frustrating to see that within 1 years time my blue star stella water purifier has given me trouble on 4 occasions, i'm repenting my decision to have trusted blue star.

Today the technician visited my place and after inspecting the water purifier he told me that one of the filters has gone bad and carries only a warranty of 6 months and hence now chargeble, the cost that was conveyed to me was 1300 rs.

I totally refuse to understand the fact that a 45000 rs product has been repaired on 4 occasions in the last 1 year and now i need to pay some 1300 rs. To get this item repaired. Extremely poor product quality and even worse customer experience.

What's even more shocking that the local jaipur customer service doesn't have this spare filter readily available and i've been asked to wait for another 2 days to get this product up and running.

This basically means that i'll not have water to drink for 2 days at my home and that to after spending 45000 on a pathetic brand like blue star.

I'm raising this concern on social media and would advise people not to trust your brand going forward, i would be sharing my social media posts with you only for you to understand my plight and pain.

Shame on blue star.

Thanks
Pratyush kumar
[protected]

We purchased new blue satr window ac 1.5 ton 1 month ago which was less used but from last week while i m using it in routiune bais found water which exhaust from the window ac coming from side of exhaust pipe. Not from inside the pipe. It was not checked by your service person who come for installation durig the time of installation. Requested to send your service man to check it resolve asap