Blue Star India Complaints & Reviews

I purchased a hard top blue star deep freezer for my house 2 years ago. It stopped working 10 days ago and immediately we contacted the seller, the service centre in chandigarh (Where i reside) and the customer complaint cell of the company in mumbai. The service centre sent a team to investigate the problem after 24 hours of our continuous calls to them. And they found that the compressor of the machine is not functional anymore (Note that the machine is in a house, so no moving no shifting no one had access to it except for me and my husband.) they said they will replace the compressor but we have to pay the charges for the servicing as well as filling the gas. Also they said it will take them about 2 days to come back with a new machine. For which we requested them for a faster service as the deep freezer is full of imported stuff which i got from my country recently. (I'm a foreigner). After 2 days we started calling again as there was no call from them but the service in-charge stopped receiving our calls. Then again i called mumbai and explained the problem and i was promised help. But again no help no call back and also stopped receiving my calls. Now it's been 10 days and there's still no sign of them. Most of the food which was in the freezer has been thrown away.
I wish to increase awareness on this issue so that our horrible experience with this third class company can be avoided by others.
A big no to blue star. I wish there was an option of giving a minus star to them.

Respected sir,
With reference to above subject i (Mohan gupta) beg to say that i am a small business man in faizabad. Some how i managed to buy a blue star deep freezer from bawa agency distributer near my house. And after a year its stopped working then an agent told us to sent it to service centre. The service centre replied that it can not be repaired means they are unable to repair it.
As i am a small business i can not bear this loss. It is difficult for me to buy another one.
The distributer is also unable to do anything.
It was cost rs. 30000/-. The deep freezer is still in service centre.
Kindly do something so that we can get compentation.
Thanking you
Regards
Mohan gupta

I bought the ac on 24 april 2019. There was a low cooling issue with my ac in may 2019. The service center was very slow in responding to the problem (It was the peak summer month). They came and rectified the problem by filling the coolant saying that it was a coolant leak. Come august i have the same problem again. I registered a complaint with them on 16 sep 2019. For 2-3 days there was no response by the company. When i called back the customer care the representative said that she had escalated the ticket and soon someone would call. Again no one contacted. When i called today their representative said that the ticket had been cancelled as the repair personnel tried to contact me but there was no response. Hence it was cancelled. Again a fresh ticket was raised, but no contact yet from the service side. This company is very reluctant in fulfilling its warranty promises is quite clear to me.

Dear sir,

I registered a complaint about the bluestar 1.5 ton 3 star split ac and there is no response given to me by the service center . Last month they repaired my split ac and give 1 month warranty from the date of repair but the same problem is arising from the date of repair. So i request you to take strict action against the owner of the service center for not doing the work and the repair is also made from the third party person.

I am one of your customer using blue star split a/c. I called your customer care number to help me with annual maintenance on 6th of september. After that i received a call from
1. [protected] it said dialto repair - home appliance repair and service they booked my service and said technician will call me. This was at 7.57 am
2. Then i got a call from [protected] asking for my address and i sms this person my address.
3. One person comes to my house, doesn't know what he is doing. He is constantly checking with someone on what to do and finally said he has filled the gas and did servicing and gave a bill. He charges rs 2800/- for filling gas which was almost rs 1000/- more that what i have usually paid.
4. As soon as he left when we tried to switch on the a/c, it started making noise and it would not cool. Next day i saw full ice being formed on the tubes and a/c was not working. When i called the person, he said he doesn't know any thing and asked to call main number and book complaint again.
5. When i called dialto repair the number keeps ringing with no response. When i call cell number [protected], a lady by name alia took the call, she said she will investigate and come back, she has not done so far.
7. If i try to call number on the receipt it comes switched off.
I feel this is a fraud company taking customer numbers from blue start service number and conning them of their money.
I need complete investigation and refund of my money.
Subsequently i called another service center of blue star and they came and repaired the a/c and charged be again rs 3550/-.

Respected sir/madam,

This is to report a situation where blue star india denied me to replace the faulty air blade for my ac within warranty period.

Inspite of several complaints locked with customer care, service engineers come and say that the part is never manufactured by the company and they can't replace the same.

Its the duty of company to replace defective part they sell to customers considering the fault is identified within warranty period. Air blades are of very poor quality and it broke automatically within few days o[censored]se from the date of purchase.

Please help us with the replacement. Meanwhile, i attach all the relevant documents regarding this issue.

Many thanks in advance.

Best regards,
Ayan

Namakkal authorised blue star service center

Dear sir,

I was trust our blue star brand and buy 6nos split ac 1.5ton inverter model 3 star rating... But now i feel ashame to trust brand and buy this product... Namakkal, tamilnadu blue star service center trying to cheating and getting money... They was try to cheat and getting huge money... I am very ashame to buy blue star... Thank you so much for your authorised blue star services trying to cheat public...

Dear sir,

This is to inform you that we are purchase a water cooler with inbuild ro system in last 2 month. Since we have purchased we have called many times technical, but the ro are not happening right. Just a few days ago i had complaint but still now no one has come. Complain no - b[protected] dt : 02.08.2019.

Note : i have already mail started dt : 28.08.2019 but no one help to us. We are work in ntpc project, darlipali and water cooler was purchase for labour but labour is getting sick from last 1 month without water.

Your service system is very bad.

So we are requesting you kindly replace the machine asap.

. Purchase date :24.06.2019

Model no - sdlx6080rouve (Blue star)

Hi,
We purchased the water cooler from m/s trade cool corporation pvt. Ltd, kolkata-700012 on 10th june'19 for our housing complex. It started malfunctioning within a short span of time. Repeated complains made to customer care vide, a) b[protected] dated 21/06/19, b) b[protected] dated 27/06/19, c) b[protected] dated 08/07/19, d) b[protected] dated 16/07/19, e) b[protected] dated 22/07/19, but without any result. Now they are asking to pay the amount of replacing the filter. How can this be justified as far as the branded new item. After sales service is pathetic. I would like to draw the attention on this laxity of customer care by whom the repute of blue star like brand name is degraded. We are also disgusted & repenting of purchasing the item.

I have purchased blue star aristo 7 l ro + uv water purifier in november'18. I have faced no any major problem with it, but today fitting of water inlet pipe, which is connected with first filter located outside the assembly, has broken itself.
Also i have noticed some abnormal sound and water leakage after last service which was informed to service engineer and prathamesh enterprises too for resolution but till time problem not resolved.
Now filteration is totally stopped due to inlet pipe fitting broken.
Request you to pl make an arrangement to attend the complaint on sos basis.
I will be highly thankful to you.
My address is given below,
Vipin kumar singh,
Q. C. Pet,
Jindal polyfilms ltd.,
28km stone, nashik-mumbai highway, nh3, mundhegaon, igatpuri, nashik, maharashtra,
Pin - 422403
Mn: [protected]

Unethical Service done
B[protected]
B[protected]
B[protected]
As you could see that for a single issue which is still there(no change in the issue), 3 tickets have been opened and closed and also I paid around 4200 in total.

Still they wants me to pay 4736 rupees.

Why so? Why the main cause of the issue wasn't found earlier?

I need a acceptable resolution for this asap.

We, BPCL, ongole depot is a public sector company. we bought the 3 Ton ACS of three numbers through M/S Kundan Electronics, Hyderabad. Bill no 621 dated 14/12/2017. From last two months, two ACS are not running due to compressor problem. Compressor are under warranty. Model:

indoor unit BI-MHW30ARAU AND OUTDOOR UNIT BO-MHW30ARAU. These Acs are installed at our Control room. it is a very critical equipment . please replace urgently. or forced to initiate the action through consumer forum.

Dear sir/madam

I have issue with service as shown in video and intmated about issue,
I have mailed to
[protected]@bluestarindia.com and
[protected]@bluestarindia.com and called and informed to
(Srinidhi engineering) in visakhapatnam who has provided me service for my service related issue
But no one responded either by mail or call till now
Please do the needful

Thank you
Raheem
[protected]

I had registered a complain on 12 July 2019 regarding my problem in AC. Ticket No. is B[protected].

But today 10 days is over and till now no service Engineer has visited for checking of AC.

I has followed multiple time calling Customer care but i am getting a silly answer that we are escalating your issue and making it urgent call. Spoke to Mr. Sachin (Mumbai), Anand(Mumbai), Ashraf Ali ...

It is very sorry to say that being a such a reputed brand this type of Nuisance was never expected from Bluestart end.

I just wanted to know how many days will be required for attending mine problem.

Hi team,

I have purchased a blue star deep freezer 500 ltr on 1st week of march 2019 from vijayalakshmi electronics challakere chitradurga india.
We started using the deep freezer post-installation and we notice that the cooling of the freezer (Blue star) was not good as compared to the other one. On 18th june 2019, it stopped working.
The power connection is good but if we switch on for the entire day also cooling will happen.

I tried to make a complaint to vijayalakshmi electronics but no one responded properly. I thought of making a complaint to the blue star as i think vijayalakshmi electronics was trying to hide the problems. When i called the blue star service centre ([protected])
And registered a complaint on 22nd june 2019.
Vijayalakshmi electronics sent a blue star technician to check it but that dint check properly simply suggested that your electric connection is not good to try to change it.
Based on his suggestion we requested keb person to check the connection and he confirmed everything is right and blue star technician misguided you people. I have paid 1500 to check the whole electricity connection is proper or not.
One of the technicians advised that there is some compliant/manufacturing defect with this equipment that they could not rectify till date.
Post that we contacted the dealer from "weather refrigeration syed ilyas bellary". Dealer is asking us to send the product to bellary to get it repaired and he is not responsible for any damage while in transport.
Is this a way to give doorstep support for blue star product?

We are really frustrated with several complaints and followups with the support team, seller and dealers.

When i called blue star customer care they will say "a blue star technician would get in touch with you as soon as possible" but we waited almost a month till date the product is not repaired and its not working status.

Therefore, we insist blue star replace this faulty deep freezer with a new one or refund us the purchased amount of inr 32, 000/- with an additional amount of inr 10, 000/- to cover up the additional costs incurred by providing us with this faulty deep freezer.

In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “consumer redressal forum” and bring to the attention of media how consumers are being neglected/cheated.

Kindly check with your management and revert with a positive decision and avoid unnecessary/further arguments and legal action wasting both of our valuable time and money.

Best regards,
Ramesha

On june 12th I booked an appointment with the customer care they gave me the time of 15th june. I took half day from the office and came home. These peaple neither show up nor called. I was trying the local service provider number but no response. Then I continuously called customer care number till date and spoke to them but no response again. Today is 10th of july till now no one attended or called. And the appointment was supposed to an urgent basis...
My complaint is regarding my blue star air conditioner which i bought on 14th nov 2018. My father called consumer prompt centre on 17th jun 2019 regarding free service provided by blue star. The representative told that company technician will be at ur place within a week for free service and havn't provided any docket or complaint no.
After a week when my father again called her regarding service, she is annoying about the last call. Kindly treat this is urgent.

I have purchased a blue star ac with hope of its excellent product and services. I have purchased 1.5 ton split ac (Blue star sac ic 318ybtu micro) on 28th april 2019 from suraj business pvt. Ltd. (Shop 21-22, palam vyapar kendra, palam vihar, gurgaon). But now i am feeling cheated due to pathetic servicing of blue star india. Within two months of purchase i have strong feeling that an old or dumped ac has been delivered to me. Since installation i am compelled to complain 6 times to your service center and every time service guy came and changed some parts. The servicing is doing by dikshi entreprises, gurgaon (Contact person mr. Suresh - mobile number [protected]). But after their all efforts to run my ac in a smooth manner they are failed to correct it. Every time they come with new excuses. They have filled gas one time, took its condenser and still not changed it. They have changed stabilizer one time and even open the whole unit two times. After failing in their all expertise, they have given us the contact details of mr. Rupendra singh ([protected]), blue star india. But rupendra is giving just false assurances to me.

Me and my family is suffering from heat waves of gurgaon. We have purchased this ac to protect my kids and wife from summer, but my purpose was badly defeated by your defected ac and pathetic service. Now monsoon is on and temperature will fall, so now ac is no use for me. I have purchased this ac in hope that it will work for at least 5 -6 years. But it looks like blue star india company had delivered me an old piece of dumped ac.

Regards
Ajay rai
[protected]
Palam vihar, gurgaon

I have purchased a ac from one of blue star dealer @ankur electricalsi have purchased the blue star ac on 5th june and from 1st day i am facing issue i have registered a complaint regarding the same no response from the blue star team that person came and check the out door unit only.
No response from the dealer also he is not even picking calls.
Very bad products and very bad service from blue star very bad customer care very bad response from the tam they are jus register a complaints not even update the same to the technicians

My complaint is regarding my blue star air conditioner which i bought on 20th jun 2018. My father called consumer prompt centre on 16th jun 2019 (Screen shot attached with phone no) regarding free service provided by blue star. The representative named ranjita ([protected]) told that company technician will be at ur place within a week for free service and havn't provided any docket or complaint no.

After a week when my father again called her regarding service, she is annoying about the last call and as my ac is out of warranty right now, she is charging a paid service for the above said item.. Invoice and call details are att.

I have bought a bluestar water purifier on 1st jan, 2019. Within the month of june, the button was broken. Called the customer care but they said they don't have free servicing for our model (Aristo) even though it was not 1year old. The technician came with a service charge and they fixed the button with adhesive (Without replacing). From the next day a noise is coming from the machine. Again called the technician but they delayed the service. Called the customer care, lodged a complaint again but the technician never contacted. What kind of a servicing is this?