Blue Star India Complaints & Reviews

Dear sir i have purchased blue star edge uv + ro in november2018. From 1st week it's was stop working than blue star change it. Than every 20 to 25 alternate day it's stop working. I have complained to customers care (. Dear customer, your complaint ticket: b[protected] will be attended shortly. If not responded in 12 working hours, please call our dealer metro aqua systems on [protected], [protected],. Your customer id is 8930216 for future quick complaint logging. Our 24/7 toll free no: [protected] or email us at [protected]@bluestarindia.com or sms service on 57575) i received this msg. This all number said it's not my area. Your service manager deepak said we are not giving service in my area. What should customer do. It's not working. Kindly do urgently.
Thanks
Vijay
M - [protected]

Technician from morya services (Technician name - tapas) visited to my place for purifier installation. Mounting of purifier over the wall didn't worked properly and my purifier fall down within 2 minutes infront of me and technician. Technician didn't even check whether the plate will handle purifier weight or not. Front panel of purifier is fully damaged, indicators are not working. I asked technician to change the front panel on which he said he has to raise a mr# to get a new panel. I got convinced and from that day onwards i kept doing follow up on that issue. Every time i call technician, he either declines my call or do not pick it up. And when he picks up the call, he gives me falls hope that new panel will arrive soon. One day he picked my call and said sir by mistake i got a wrong panel and now i have to raise a new request to get the correct one. I got totally frustrated with his behavior and service. So i thought to reachout to blue star customer care
Feom where i got a contact number of dhyaneshwar (Another morya service person). I described him the whole issue on which he said service center is not aware about this incident and he will ask tapas to visit you once again. I said i need a fix on the damage. Dhyaneshwar then had words with tapas and then both them are pointing each other to visit. Finally dhyaneshwar cane to my place to check what has happened with purifier. He captured photos of dameged parts and raised an mr for new panel. Complaint no# (B[protected]) raised against this issue. Dhyaneshwar asked me to follow up with bluestar engineer who is managing the pune team for more details and status of my request. I have been asked to wait for couple of days as mr takes time to approve. I have been waiting since then and today at sudden i got a message that my request - (B[protected]) has been cancelled. Why? Issue has not been resolved yet, i didn't even got a new panel. No one has called me before closing this ticket. How can blue star team do this with their customer? I am raising this complain so that people can read it and understand the level of service bluestar team provides. I am in lose of inr13, 000/- because of that technician mistake (Careless installation work). I appeal to take this complain up and take a proper action against the morya service and the person who damaged the purifier.

I purchased blue star window air conditioned, now its 1 year ago, on monday its wiring get heat up, i complaint to customer service blue star regarding same with ticket no:b[protected]. Their technician visit at sight and tight the wiring on joint from outside and taken a charge of 500 rs and no work done by their technician. Only wiring joint? Company send their technician from vanshika electronics (Blue star service provider). They didnt open air condition and not solve any problem as i register to them, for wire tightening charge 500 not get understand by a normal man.

Dear blue star,
Your dealer chandra arcade in vijayawada had taken away the outer unit of split ac for replacing under warranty condenser more than 6 months back. So far no response from them. Even we contact them they are un able to tell the status more over they are asking invoice details after 6 months to order the spare. Do not know what they have done these many months.
We are facing such pathetic service since purchase. Hope at least this grievance cell complaint resolve the issue with out much more delay. Indian bank, uma [protected]

27 april 2019
Dear bluestar, we have installed the best vr[censored]nit in one of our resorts after hearing about your excellent service. However now we absolutely regret it. For over 20 days we are unable to sell the rooms to the guests due to the ac issue, leading to a huge loss. After a month the following happened - mail below
Addressed to balamurugan, karnataka head and shivanand arkasali senior executive - cpsd

As discussed on the telephone, the installation team lead by mr. Vishwanath stated that the unit is not okay to be used as it will get heated up in just half an hour. The pcb board will get damaged once again. However you advised us to go ahead with the usage of the rooms and assured us that the psb board will work just fine.

Kindly note we have done the same based on your recommendation. The rooms are allocated to guests.

Ps: we opted for bluestar because of the service but we are extremely surprised and disappointed by the experience. It has been extremely difficult to get in touch with anyone in your team. Nearly a month of repeated calls, follow up's and finally it was done yesterday. Hope the relocation of the odu unit does not take another month.

Regards,

This was multiple emails later. A day later the ac unit stopped working. We had to shift the guests to another resort. 7.5 lakhs for a unit, a year old and unlimited wastage of energy. How do we solve this. Calls are not attended to... They are not willing to share another number.

I have purchased split ac from the riya electronics nagalpur mehsana gujarat on 31.03.2019 with a model no. Sac bi-ss318aatu and same was installed on 01.04.2019. I have observed that the cooling of this ac is not proper as well as it is sound at large. So it is my request to the company to resolve the problems immediately and make your company as a one of the best service provider company, otherwise nobody will purchase your products in the near future and i will lodge a complaint in the court also.

We have a salon in ernakulam, kerala. There is 1.5 ton 4 unit unit of the blue star. Installed
It is only 4 months left, but the water from the indore unit flows continuously.

Compliant has been registered many times and no one has ever come to me. My valuable things are gone due to water flow. So for this, i am requesting you to give a quick fix. I have been dealing with this issue in pj cooling solutions many times and they did not pay much attention to the topic.
Please do the needful at the earliest

I bought blustar ac with model no 3hw18satu indoor &3hw18satu on 18.12.2018 from khosla electronics (34, gariahat road, south kolkata-700031) on being councelled by salesman sanjit sarkar (Ph-[protected]). Khosla sent the installation men who harrassed my parents & me for not buying the water pipe of ac behaved rudely with us. But the ac is not cooling when we r using it after 3 months so we registered complain. The bluestar technician just ignored our demand of reinstallation & just solved the gas leakage from the so called"new ac". But now also its not cooling & my parents are suffering in this hot sultry summer. We suffered enough of harrassment during installation & miserble service from newly bought ac. We now demand either our money back or replacement of this second-hand ac we r now handling with a new one. We have another ac from carrier company which is working since last 3 years smoothly. We didn't expect this horrble experience from bluestar we ae facing now.

I have purchased 1 ton ac blue star on 13.04.2019. Installation person attend the same on 14.04.2019 but done improper installation. No proper cooling/ unwanted holes done & just finish the work in wrong way, most important now not ready to pick phone. Unwanted tubing cost charged & all pipes looking inside on wall. Extra hole keep as it is behind the indoor unit which is major risk during rainy season. So much arrogance with members at home. Service person send do not have experience & doing trial errors. I feel waste of rs.35000. Local dealer mundra corporation also does not support on this & this is my first deal with them. Expect atleast to repair as per our need and expectation.
Purchased from - mundra corporation, nasik - ph no:[protected]
Cell no: [protected]
Dearler - indocool - cell no:[protected]

Dear sir/madam
We have purchase a ac on[protected] company is blue star and shop name is hi tech ghaziabad
Ac not working properly
We have mention a complaint registered on[protected] complaint ticket no s[protected] and customer care also provide one person num is [protected] but this person not talk properly about the complaint
Some esa friends trading corporation
Please take some effective step to resolve my problem, and also take some strict step on blue star company and also a esa friends trading corporation
This summer days are very painful and i have face many problem
Please register my complaint

Thanks
Nitin jain
Nation news channel
Senior executive
[protected]

I, subhasis das has bought a air purifier from kalkaji on 13th march and after that night only observe that machine is not working correctly. After switch on pm level showing 350 around then slowly it reduce to 50 or below within a fraction of time again it goes to 280 or 350 or even 550 then again it reduce to 120 or 35.

To make sure it is not working properly in the night all windows and doors remain closed and there is no fan or ac is on also there is no movement as all are sleeping. I started observing that machine work in a same way it automatically goes to 350 or 500 then comes down to 60 or 40 then again went up to 300 and continues whole night.

Next day morning i lodge a complain on 14 march ticket no b[protected]. Technician didn't turn up. Again new complain lodge ticket no. B[protected] on 19th march, technician came and goes back without any response by saying he will escalate the matter.

But no response from any side then new complain raised b[protected] on 26th march. By saying this ticket is for replacement. Again nothing happened.
After 10 days again new ticket raised b[protected] on 5th april. Till date no response.

I bought this air purifier due doctor recommendation for my baby who has acute dust allergy and she is suffering heavily due to this its more than 1 month and i am fed-up with followup for replacement of this device.

I have big trust on the brand but failed miserably. Pls help

I would like to bring to your notice that the ac manufactured by bluestar are not much durable as per my experience. I bought bluestar 1 ton window ac from one of your dealer “kooling solution” kandivali west on 12/12/2016. There were couple of issue faced during the warranty period where error message were displayed, free servicing were not done on time and recently found fault in ecb which cost me around rs. 2000. This was done from the ac service vendor located in our area. From past few days i see the cooling of the ac is going worst and after consulting local mechanic it is found that there is a multiple leakages in the front coil of the ac unit and need replacement. This cannot be repaired but need replacement.

It was very shocking to believe that within 2.5 years the coil is worn out, ecb failure etc….. I bought the ac based on the brand name of your company but this is not upto the expectation in terms of the quality to provide to the customer. Request you to please consider the feedback and provide me the resolution to exchange the faulty piece. I know the warranty period is 1 year but based on the brand image ac cannot be worned out in just 2.5 years.

We have bought this ac last year in may 2018, today we called them for service and they said that wires of slpit part got cut down by mouse, when we checked the wires it shows that wires are burnt, i have showed this to there representative and he tried to cut burning effect from wires.
The behaviour of mr simranjeet singh sent by five star company for service was unethical, he was giving us false information and he was rude too.
At the end of communication he said that he says only things that are being told to him by his company.
Now they have given us 7 days time to replace the part. Hope that this time there won't be need to deal with such a person.

There is a dog in our colony which is barking and biting innocent people something has to be done and he also keeps barking all night and we are facing problems in sleeping. He always sits on our doorsteps and every one has problem to go out also
Our residents flat no b10 kalkalji b block dda flats 110019

Please come and take him away from here
Ayush

We hired blue star packers and movers on 30 march 2018 to pack, store and ship all our belongings from bangalore to mumbai, with a flexible storage period. Initially this was anticipated for a short period o[censored]p to three months only, but extended to 9 months in total.

At the time of packing we notified the company of an uncertain moving date as we had business to attend to in london which at the time we were assured would not...

We trusted blue star movers & packers to store our furniture while we moved from bangalore to mumbai.

When we got to mumbai, after 6 months, and took delivery of our furniture all of it was completely wrecked. It had been either been eaten by rats, destroyed or was damp and covered in mould.

When we complained, told it was our fault for having poor quality furniture and leaving it in storage too long.

Blue star not willing to compensate or make any kind of refund.

Zero customer service.

Dear sir,

Ac 1.5 ac: bi-3hw18vcu
Date of purchase: dec 2017
Location: vasudevanallur / tirunelveli / tamil nadu
Pincode: 627758

Ticket: b[protected], b[protected]

Service center: s g cool point @ tirunelveli / tamil nadu

I bought bluestar split ac from st electronics located in vasudevanallur on dec 2017. Within 3 days, technician came from authorized service centre from s g cool point and done the installation.ac was working perfectly till october.

When i try to troubleshoot, i found that ac indoor fan motor was not running. Later i registered a ticket with customer care and technician came after 2 days. He found that fan motor wire was bitten by rat. I was wondering how come rat came inside indoor unit and asked same thing with technician. While he cleaning indoor unit, we found that hole in wall which connect outdoor was not sealed back with white cement. Rat came inside through that path and damaged fan motor. Technical asked us "why did this wall is not sealed why installation" and i dono why they didnt do that as well.

After two days technician called us and asked to pay 3500inr for fan replacement. I asked him """why should i pay for the mistake you guys did? Why don't you guys didn't sealed back hole in wall while doing installation? I have paid close by ~1000 for installation""""they said, rat bitten cant cover under warranty. I asked him again""how rat came inside? Because of improper installation"

Later i escalated this issue with blue star customer care twice and explained this whole story. But they simply cancelled my two tickets "and reason was" installation was not done by s g cool point".

My questions:

1) why should i pay for mistake done by technician?
2) why blue star customer care cancelling ticket without customer knowledge?
3) s g cool point authority claimed first that" while installation technician informed to my grandma to close the hole in wall "(How can they remember this happend 10 months before?)
4) now s g cool point claiming that they have not done installation.

I need justice for this issue.

"""why should i pay for mistake you guys done?"""

Dear blue star
I purchase a water purifier last month but he is not working properly. Problem is that when machine is due to process water purifier than unnecessary sound like horn. I register complain 3 days ago but nobody contact me. Please help me and provide your service agent and solve my problem.. Thanks
Gourav singh
Rzl - 140 ground floor
Vijay enclave near dabri mod
New delhi 110045
Contact [protected],
[protected] (From call)

We have purchased Blue Star water purifier on[protected], for installation purpose we called customer care for installation on[protected] till today[protected] they didn't respond anything, once again I called customer care they are not connecting my cll and not responding anything .So i have to say that it is the 3rd class service i had ever experienced and I never recommended to any one.

Dear Sir,
For our office at Jamnagar, (Gujarat) we had bought 8 in no. 2 ton Split A/C last year in August .06 of them started having trouble since mid june and accordingly we raised a complaint .. Five of them got repaired but the after sales service provider said that the last one(complaint ticket no. B[protected] )will take some time as its compressor has gone bad. Jamnagar after sales service provider Mr. Vishwakarma keep delaying the rectification and every time we give him a call he says will be done next week. This went on till late August and by that time the the AC warranty date got over.
Now the service provider said that your warranty is over so you need to pay for defect rectification.As we talked to customer care again they got convinced that as the actual problem started in June they will do the necessary rectification as per warranty norms. So again we raised a complaint (B[protected]) in starting November 2018. On 05th Nov I got a messgae that your problem is resolved, but in real no maintenance guy ever came to the premises. Sighting this irregularity I again called to customer care for which they were sorry and again opened the complaint. As we talked to Mr. Vishwakarma he again started playing old games, that it will be done by the weekend . Today on 14th Nov 2018 as we talked to Mr. Vishwakarma he said that although he will change the compressor but will charge for gas charging.
I believe that BLUESTAR is a well-reputed company and will never indulge in this kind of petty affairs.But at the same time this poor quality of after sale service is ruining the reputation of your company. As I understand this is not a fault from the company itself but the after sales contractor. This time Mr. Vishwakarma who is based in Rajkot and looking affairs in Jamnagar as well. It would be highly appreciable if you look into this matter on an urgent basis and resolve this issue asap. Regards Syed Tazeem Alwi.Jamnagar. email : [protected]@gmail.com