boAt Complaints & Reviews

Hello, I registered a warranty claim for my boat rockerz 255 active Black as it's one side was not working properly, ticket number 1396791. And now it's been more than a month they picked my product but no replacement, no any update. No reply when I mailed same issue on imaginemarketingindia. Luckily I got connected to customer service executive after making so many calls and he told me that process slowed down due to covid. He told me to mail my invoice and I will get further update within a day. Now it's more than 2 days and still no update. Why boat is making warranty claim process so difficult? Please fix it ASAP.

They don't deliver to your address and instead of contacting you, they either mark 'delivered' or 'Your order could not be delivered'. They don't even call at the number given. This time, tell minutes after I saw the items out for delivery, it was marked that it couldn't be delivered. Three was no call. I've had problems with these incompetent people thrice now and I strongly recommended not using their services. Your courier partner delhivery Courier Service worst service ever...

I bought boat speakers on june it hardly worked for one month. After 1 month the speaker not working so i calimed for warranty. They said it will take 12 to 14 days.. Its been almost one month they pickedup my product on 28th august still it is showing in transit BOM/ RVP mumbai. They are making customers as fools.. Trying to call customercare no response and sent a mtiple.emails no response.. Please take action om boat becaise they are thefting money from lot of people by giving fake products and fake customer service.. Too worst i have never seen such type of customer service

Hi team,
I have purchased the boat earphone [boat rockerz 255 sports bluetooth wireless earphone - active black] on 20th oct 2019, order no.:[protected]

My earphones stopped working so i raised the support case service ticket number is 1479639 to replace the product and the new product got delivered to me but i found that product is wired earphone.

My product which i purchased was [boat rockerz 255 sports bluetooth wireless earphone - active black ] but the product i have received is boat bassheads 100 in-ear wired earphones (Taffy pink) which is very cheap as compared to my product.

The whole process took 18-20 days and still has not received my original product replaced.

I request you to escalate this matter to the highest authority or else i will raise my complaint to the consumer forum.

Herewith, i am attaching my order invoice with the picture of the wrong product which i have received.

Ticket number1479639

Regards,
Nikhita sippy

I have registered a complaint to boat official site regarding exchange of my earphones, with ticket no. 1351199
They have managed to pickup the product.
But there is no further updates on its return and the customer service aren't picking up calls, replying to emails.
This is really awful service I have ever received in my life. I'm very disappointed. Please help me out on this matter. This is the second time I am complaining and it has been more than 3 months I registered my complaint and more than 2 months since they took my product for repair. should I complain in consumer court to get my product back?

Dear Team,

I would like to bring your kind notice on the harassment, I am facing these days. I think that the biggest mistake of my life is to buy any Boat product. I purchased Boat Rockerz 255F on 3rd September 2019 through flipkart(Order ID: OD[protected] and the warranty of this bluetooth is for one year. I was facing the issue with this bluetooth since last one month that one side of this bluetooth is not working. I tried many times to contact your customer care number but every time I failed to connect. No one was there to assist or help me, I don't understand why this number is given on this website. I registered my issue online as well but I did not get any revert.

Now when i visited the service centre they said that they can not replace this product. Even though I said that warranty is going to end on 2nd Sep 2020 so please help me to replace or repair it before expiry. But they said that they can not help me because of a stupid reason. I am sharing the images of the bluetooth and please let me know why you are delivering such bad quality products. Please understand that this is my hard earned money and I can not waste on such bad products. My warranty is going to end on 2nd Sept 2020 and I am writing to you on 1st Sept 2020, I would again request you to get it done earliest else i will complain in consumer forum as well. Rs. 1399/- might be a small amount for you people but it matters a lot for me.

Product: Boat Rockerz 255F Bluetooth Headset with Mic
Order ID: OD[protected]
Order Date:[protected]
Invoice Number: FAB5X[protected]

Regards,
Rajat Agarwal
M: +91-[protected]

My self subham haldar from siliguri, west bengal.
I returned one item of boat 275v wear less headphone on 11 august 2020.
Till now the item not provided me i want to resolve this problem at the earliest. The track number is : 1370542.

Please rectify the issue positively.

Hi team,

I dont know what's wrong with your customer service it's more than 20 days of claiming but no resolution provided yet and there is no option to contact customer support team even through call or mail never expected this type of service will be provided after buying a boat product, 100 of portals for selling product and lack of customer service after purchase issue no service center, no customer care team, no replies for mail next i have to reach mr. Mehta or aman gupta to get a resolution.

Legal customer reference ticket number: 1511999 and the status is still product issued further not even a single update in this ticket.

I have registered a complaint to boat official site regarding exchange of my earphones, with ticket no. 1472316
They have managed to pickup the product.
But there is no further updates on its return and the customer service aren't picking up calls, replying to emails.
This is really awful service provided by such a emerging brand.
Please help me out on this matter.

My boat rockerz 255f bluetooth headset is in warranty but not work properly which is in the warranty no any physical damage in this i kindly reqest you to please help me

I bought boat rackerzs 235v2 bluetooth headphones, they had a problem in power on.
So, i contact the company via email, and registered complaint and asked for replacing or repairing.
They assured me that they will be replacing them in 18 to 20 days. Now its over 1 months that i had not received the headphones.
I am comlpaining because i am not satified about time taken by them and there customer service number is all time busy.
My ticket number : [1486972], for the complaint.
My name is mayur kashikar

My ticket id 1100021, product change delivery adress:- 224 krishna colony behind railway station bari dholpur rajasthan 328021

I raised a complaint with boat lifestyle on aug 8th stating that the new headphone that i bought got mic issue. They arranged for door pickup of the faulty headphone on aug 13th and same got delivered to boat service centre on august 16th.

Since that time i have not received any communication from them. I have send reminder email many times until today but they are closing the ticket without taking any action.

Need help i have ordered the headphone for my kids online classes and it has not served the purpose yet.

Regards
Sugumar

Given my boat rockers 255 for replacement but still not received any update regarding my product. It's been 15 days and there is updation on the ticket number too. Please do the needful asap.

I returned my product for warranty base on 22 august 2020. My product doesn't reached

Hello,

I have registered a complaint on boat on 26-Aug-2020. Complaint no is : 1458674

On 25-Sep-2020, service center received my product for servicing and on 14-Sep-202p i got status "Replaced product dispatching in 5 business days."replacement product is dispatched'. But still product not dispatched
I am unable to contact customer care, call is not connecting,
When can i expect a delivery of my replacement product.
Plz do the needful

Regards,
Ashish Rathour

In june i bought boat airdops 381 but after 1 month one side of the airdops one side of the eardops disconnects and evertime i have to reset it, the service center people are saying contact company they aree only incharge of the service for boat 381. Please guide me whom to contact for the service of my boat airdops 381.

Ticket no. 1558722

No online updation, no customer care support.
Please tell are you guys going to return my product or not...
I will make sure to go to higher authorities if my complaint not resolved within 2 days.

Xpressbees pick up my product on dated 21.09.2020, since that day there is no respond from them & no ststus has been uploaded online.

Customer care not responding, they do not replied to my any mail, but auto generated mail showing will get back you within 24 hrs.

Its been long time but they do not return my product nor updated me for the same.

Issue: need to restart speaker 5-6 times then only it works.

Contacted pune service center, they asked me to visit the center. When i visited the center then they told me to register a complaint without resolving issue.

Trying their customer care since last week, still it says busy.
Raised a complaint through their portal, attached invoice.
In response they are saying invoice is invalid and they are attaching wrong invoice. Raised again complaint through portal still they are saying invalid invoice.
They are attaching wrong invoice in response email, this is cheating.

Shashikant kumbhar
[protected]