boAt Complaints & Reviews

Purchased boat rockerz 380 from boat and requested for replacement because of performance issue.
https://support.boat-lifestyle.com/?ticket_no=1320223
The item was received at the service centre on[protected] and replacement order was issued on[protected]. After that there is no further proceedings of the ticket. I contacted few times through email. They have given customer care number but it is not working or not able to contact.
I have not received any kind of reply since[protected] till date.
The item worths 1499 INR.
Please refer the last two communications from my end.
Dear Sir/Madam,
Will you please provide me the status of my product.
https://support.boat-lifestyle.com/?ticket_no=1320223
If you could do a favour to send the item at the earliest will add some benefit to my current situation. As I am engaged in lot of online classes, I wanted to use this product at the earliest.
Please update the issue of the ticket in the site as well.
Expecting a favourable reply from your end,
Thanking you
Scaria A S

Dear Sir/Madam,
This is to bring your attention to my ticket_no=1320223. From 04-August-2020 onwards, I could not see any improvement or updates on the product which I purchased. I am not able to contact through the given contact number or not able to get any further updates.
Please let me know what is the reason for not solving the issue with my product?
I wanted to use this product at the earliest.
Please update the issue of the ticket in the site as well.
Expecting a favourable reply from your end,
Thanking you
Scaria A S

Please refer the new ticket which was created about the same.

#1427056 Ticket no 1320223 is not been processed for replacement

Dear Sir/Madam,
This is to bring your attention to my ticket number 1320223. I have returned the item for replacement and have been waiting so long. But it is either not processed till to the final stage or lack of proper attention to this case. Request you to look into the matter and reply at the earliest.
I am not able to get in touch with customer care also. I tried few times and failed to connect with them.
This issue is been under process and no further follow up from your end. I would like to know what is the reason for the negligence on this particular case.
Rgds
Scaria A S

This is regarding the replacement product which was unexpectedly returned by seller.It is completely bad service as I myself had gone to take the product at Delhivery center (because he never came to my home).

I applied for a replacement/repair for my earphones 'boat bassheads 103' on july 24. My ticket no. Is 1327208. The last communication from their side was on 4th august claiming that a replacement product has been issued, however, i haven't received any product and the company's consumer service is unreachable through texts/emails/ and phone number. The texts and emails have no responses and their phone number isn't connecting. Its been over a month, i expect some communication on where my product is and when can i get back my repaired/replaced earphone.

I bought an earphone of boat company and there was some bluetooth connectivity problem in that, so i replaced it.
Then i claimed for warranty and boat company has issued complain and picked up the earphone but they have not sent me the replacement unit till now and no updates regarding it.

Good morning Sir/Madam
I had registered complaint on 5 august 2020 with a ticket number 1369367. The product was collected from me on 9 august 2020 and the service center received on 18 august 2020, when i check in boat website with my ticket.It is showing that replacement product is issued, and replacing product is dispatching soon on 20 august 2020.But after 5 days also it is showing same content.I have call service center so many of times but they didn't answer my call.And i also put an email, and i didn't get any updates.
So please resolve my problem as fast as possible.

Hi, i have ordered boat airdopes 611 14 days back
My order id #38498
After 14 days... My order was not shipped yet... And wosre part is i cant cancel my order too
Pla help me with this

I had registered compaint with boat regarding my boat airdopes 171 they were sent for replacement to Mumbai head office . The product was found to be detective but till now I haven't received my replacement . This has wasted my time and caused a lot of inconvenience. This is for the first time i've had such a bad customer service experience . They are worst not only that you have keep reminding them about your product . Such a waste of money and time . I will never buy any product again of this company . I just need my shipment as as early as possible .

I've previously submitted request for repair of my boat earphones within the warranty period. The warranty expires on 31 August and I've yet not received any mail or action regarding the complain. I expect early actions on my complaint.

I have purchased boat headphones from amazon on 8th June 2020. Which has one year warranty. But unfortunately the headphones stoped working since two days. As I’m eligible for claiming the warranty. I would request u to send me a replacement of it.

Thank you.

Dear boat team

I have sent boat 431 to service center on 30 july, and complaint register under 1338869.. As per the online status replacement product issued... But no update available after 14th aug... Pls uodate.. My no [protected]

My original boat stone granade's power button failed, i registered a complaint, submitted my product. After a long lag I got a replacement delivered today but that too was a defective piece. It did not turn ON, charged it for an hour, No help. After one more trial it's power button failed. Nobody is giving satisfactory response from the company's end.On the consumer helpline (which remains busy most of the times) are only bots, no human to discuss the problem with. No response of emails or social media messages.If nothing happens in 2 days, I will register a case in my district's consumer court.

My boat rockerz 255F pro raging red has been sent for replacement it's been almost a month but there is no update. The product delivered to the service centre but is not been into testing phase it's almost a month please give any update asap
My ticket no is 1349614

I have long story about thus boat company, I have raised request for the warranty for replacement of my product on 10 of July ticket number 1270215, but pickup also done by very late around 19th of July, it reached Mumbai on 27th, they made me at 28th that they will check the product and notify me within 48 hours as promised but after after 28th none😡😬 of mails have recieved about dispatch of my new earphone and Status also not showing and no mail replied by them yet 😡. I had made around dozens of mails, no reply get from liars🤬🤬🤬🤬 Status on website it's always show replacement issue on 4th August but still I haven't got my earphone back I called at provided number[protected] over 100 or more times😬😬😬😬 but never get connected it always said "line is busy", i called by many number to them but never get connected. I had called other services center too in mumbai to get another number and details about goregaon service center to know but no-one helps me 🤬🤬🤬. Fraud boat service still not reply me I got frustrated from all these stuff I don't know why they are doing this but I will not leave them I will complain in customer court and forum about parent company service.
This Mayhem is running over months. What the hell is going on. I have all evidence to complain.😡😡😡😬😬

Please resolve and take strict action. And reply me someone.

My newly purchased Boat Rockerz 239 wireless bluetooth headset is not working at all. No sound is audible. Want my replacement of the product as it has guarantee of 1year

Automatically get disconnected & only left side working.

Ticket No. : 1339249

I requested for replacement on 27th July 2020. It is picked up on 28th July 2020. It is marked as Replacement Product Issued on 14th August 2020 on boat tracking site and it is marked as WHHandover on the delivery tracking site. But I haven't received my product yet.

I registered a complain on 19 june for my boat bassheads 242 earphone as it was not working properly. Product picked within 2 days only. Picked up company showing delivered after 15 days to them. But now almost 2 months have past they are just not replacing my unit, I mailed them several times, but no response even their customer care didn't pick up my calls so no communication at all from their side. And on the top of that on 28 july in my ticket status they mention your product left the service center and picked by the courier partner delhivery, so i asked delhivery where is my product, they said we have not received your product yet from the service center.
Its really frustrating that a company like boat could do this to its customer, So please help me to get my product back
Ticket no 1199447

My boat rockerz 255F pro raging red has been sent for replacement it's been almost a month but there is no update. The product delivered to the service centre but is not been into testing phase it's almost a month please give any update asap

My boat bluettoth speaker boat stone 1000 was having battery issue. So i claimed warranty and replacement is placed but order is not dispatched since many days. I need update.

Ticket no :1350365

My right side of headphone is not working from march i am very unsatisfied with the product please help me