boAt Complaints & Reviews

We rise compliant to pick up for service in warranty period, they ask for invoice original bill pdf. Then again we raise new ticket number within warranty period. But they never responded until it expiry. They ask us three times to rise ticket numbers. We do but they never answer within period, after they gave mail as out of warranty. This totally absurd. Asper warranty company have to responsible to serve us within terms and conditions. Please respond, don't escape with lockdown reason about delay of service.

Few months ago i've registered a complaint against my product
The delivery partner had taken my product for replacement
But till now i didn't receive my product
It's been more than three months
I can understand because of lockdown the service has to be closed
But now everything has started
So i want my product within 2-3 days else return my money back
Since 15 days i'm calling to know the current status of my product but no one is receiving the call...
This is really very annoying
I want you to check my current status of complaint nd try to return the product as soon as possible or return my money...

Details of the product:
Boat unisex black and red rockerz 400 wireless on ear bluetooth headphone with mic
Delivered on : 8/02/2020
My ticket number is 1023425

I have registered my complaint on 19th may about not working of one side of earphone and on the 7 jun it is showing on the official website of that replacement product issued but i dont get any mail or any message about product issue and on imagine marketing it is showing upto the 4th step (Product received at service center)
Take some steps regarding this

Hello my name is surender singh, my complaint has been successfully registered with you and my ticket number is 1053249

My headphones was picked up by the courier partner on 10 may but i have not got any replacement till now. Now i am not bale to track my product. I am really worried about this and i hope i get my product as soon as possible.
Can you please tell the further process which is going to take place. And till whn i am getting my headphones.

Hi team, I am writing this email to convey my worst experience with boat.I have purchased the boat earphone Boat Bassheads 238 - In Ear Wired Headphone (Blue)My earphones stopped working so i raised the support case 1025045 to replace the product and the new product got delivered to me on 7th June 2020The worst thing is that, this time i got the product delivered but it is not the same which i ordered. My product which i purchased was [ Boat Bassheads 238 - In Ear Wired Headphone (Blue)] but the product i have received is [ Boat Nirvana Bliss Galaxy Black - Upgraded] which is very cheap as compared to my product.The whole process took 3 months and still i haven't haven't received my original product replaced.
I request you to escalate this matter to the highest authority or else I will raise my complaint to the consumer forum. Because this isnt accepted from such a company like Boat.
Herewith, I am attaching my order invoice with the screenshot of the wrong product which I received and the screenshot of the original product that I ordered.
Ticket I have raised - 1025045

Yours longtime customer
Nabanita

I purchased boat bassheads furious red earphones on 15th feb 2020 and my product stopped functioning so i filed an online complaint for replacement on boat's website on 15th may 2020 as it was still within the warranty period (Complaint no 1095926).
It was successfully picked up by xpressbees delivery boy on 17 th may 2020 and i received message for the same. Initially i was able to track my product's location but then it started showing error (Awb[protected]. I still dont have any information about its location.
Kindly refer to the above and reply as soon as possible

My mobile no is [protected]
I had purchased boat nirvono uno headphone from amazon 10 month ago,
I want to claim my warranty, my headphone jack not working properly there is no sound occurre both side.
I have complained 2 days before but my complain is pending. I am not getting any response from boat care side.
I had called many time but not getting response.

I purchased boat rockerz 255 bluetooth headset and it's one side is not worked so i get replacement and this replaced product is also showing same problem and my warranty runs out. Although it's good headphone i had but plz resolve my issue...

I brought last year and now i'm facing problem with it, warranty of my is going to expire soon and as i'm trying to contact the support team no one is answering the calls.
I want my product to be relaced before my product warranty runs out.

I bought a boat rockerz 255f on 3rd march 2020. But it has some problem so i registered a complaint on boat website on 28th may 2020. But till now noone come to take the fault product. When will your delivery boy come to take it back? And when will i get the new one?

I had purchased my boat earphones on 1st november 2019. I had a complaint with my earphone, boat 162 black earphone, since one side was not working. Under the warranty period, the pickup was done from my residence on the 12th of may2020. After, that i have not been updated about the status of the same. The blue dart status shows that it has been delivered somewhere else on 28th may2020. I have been calling customer care, but there is no response.
Kindly, look into the matter as soon as possible.

I want to cancel my order and also mailed many times but no reply is mentioned, also on toll free no. I called many times but calls are not attended. How unprofessional company it is, so disgusting.

Respected mam/sir,

This is to inform you that i have purchased one wireless boat earpiece from amazon.in on 23.08.2019 via order no.[protected]. Now, it has stopped working and it is not even getting charged. Therefore, as per the replacement policy (Since the product is in warranty period) of the company it should get replaced. Though, i have contacted via mail id but they have guided me for a website of their's which is also not working and i am trying to contact customer agent since past two days but unable to have a conversation with them. Kindly, look into the matter because by this lingering way my warranty period will get expired in august 2020.

I am also enclosing copy of the relevant in voice and my address and contant number for ready reference.

Regards
Varsha singh
Resident of sultanpuri, zone - rohini, delhi - 110086.

I have bought a boss bassheads 100 black headphone, in 6 months it started malfunctioning, but because it was on warranty for 1 year, i filed a complaint and they asked me to return the product and they will exchange it. The ticket no. Is 1090529, with name of rudransh rajput. Xpressbees picked up my product from my place, and till today i didnt received back my new fresh product. I tried sending enquiry many times, but didnt got any result. Awb no. Is[protected]
If you receive my complaint, please help me out.

I have bought a boss bassheads 242 black headphone, in two months it started malfunctioning, but because it was on warranty for 1 year, i filed a complaint and they asked me to return the product and they will exchange it. The ticket no. Is 1052969, with name of akash jha. Xpressbees picked up my product from my place, and till today i didnt received back my new fresh product. I tried sending enquiry many times, but didnt got any result. Awb no. Is[protected]
If you receive my complaint, please help me out.

I ordered rockerz 255 .I have already made the purchase and paid for this product via razorpay .An amount of 1499 was deducted from my account.i have got the confirmation massage form bank . But I didn't get any email or confirmation from boat . I[censored] want check
On something then check on razorpay. And even then i[censored] can't do anything about it just return my money. I WANT MY MONEY BACK

It has been more than a month after the pickup was held for my in-warranty product boat rockerzz. I have not got any mail or sms or anything from their side and i also tried contacting them by sending emails and calls but no response from them. Understand the situation a customer does requires a conformation mail about their product but no response.
Ticket number 1068244.
Please help me for the same.

On 31st of may'20 i have ordered an earphone boat rockerzz 255. The transaction is done but they didn't send me any email or confirmation that they have placed any order

It gets unpaired for 10- 15 seconds in between the conversion or video conference or while viewing video, again gets connected or paired automatically, which is getting irritating to me

How to resolve this issue??

Boat rugged v3 extra tough unbreakable braided micro usb cable 1.5 meter (Black)
Charger cable

Amazon choice

This product has 2 years warranty but within one month it stopped working