boAt Complaints & Reviews

Wire Damage, one side not respond nd no sound, Sound of airphones are not clear

Hello All,

Following up again with a new ticket id raised as discussed over the call with Ms Preeti.

Raised a new ticket Id: 4834355, suggested by boat customer care and the pickup boy decline to take that product. Stating that this is different product.
Bhai mera bhi concern, but us product ko dekh k pick up boy ne mana kar liya pick up se. But hum customer ka kya jinko open kar k refuse karne ki Authority nahi.

I have ordered a Boat Bluetooth Stone 650 red from Amazon and while using it was encountered with an issues - it was not turning on.
I visited the service center and submitted the product for replacement/repair. With ticket ID: 4745233.

I received the courier and found a non branded product in Boat speaker box. I immediately called the courier boy and inform this but he suggested to reach out to customer care as he can't help. Courier boy number +[protected]

I have emailed all the pics and my concerns to the requested mail id. ([protected]@imaginemarketingindia.com)

I am following up multiple times but had no luck, all the time i am advised to follow a new process.

Please have a look into this issue and provide the product which I have paid for.

Completely bad experience

I am not able to register the complaint through the boAt website as it is saying my mobile number is not verified. i m receiving the OTP but its not showing any box to enter the OTP and hence I m able to proceed. Please fix the technical glitch.

I purchased a boat earphone from boat last year on 20.01.2021 online and faced a quality issue in which one of two ear-ins stopped working. I approached a boat service center with the following details on 02.12.2021 and was denied replacement on ground on unavailable stock.
Later, as asked by him, I agreed to submit the earphones and was promised to receive the same on my provided address within 7 days.

On 03.12.2021, I also received an email from boat mentioning 'service ticket number 4194031' and stating that my earphones will be shipped from their warehouse.

Since then I have mailed boat three times dated 27.12.2021, 09.02.2022 and 14.02.2022 respectively. Also, I have called the service center executive multiple times on the contact number provided by him apart from the boat customer care. But I have received no positive response or intimation from either party.

On 09.02.2021 I was told by their customer service executive Kamlesh that my replacement request is rejected because of incorrect invoice format and I was asked to provide the same. I immediately mailed the invoice to them on their email '[protected]@imaginemarketing.freshdesk.com' and received no response again.

on a call on 14.02.2021 at 11:47 pm, I have been told that the earphones received by them are of different model and the invoice is not on my name.

The earphones were gifted by me to my old mother and she hasn't been able to use them for past many months. Also, as our hometown doesn't have boat service center, my brother had to travel over 200kms and had to suffer loss of his time and travel cost. We have been trying to call him on his contact number and its mentally tiring for a product of rupees 1529.

Even boat customer support hasn't provided a resolution in past 70 days and a lot of our valuable time has gone into requesting for our much deserved replacement and the value of time, loss of pay, travel cost and mental stress have surpassed the product value itself. I request the replacement and a compensation of rupees 5000 from the company against the resolution.

I have mentioned the address of the service center I visited along with contact details provided to me -

Yaqub, Smart Care, G9, 10 Ground Floor, Dharampali Palace, Near Vinayak Hospital, Sector 27, Noida, Uttar Pradesh - 201301 . Phone - +91-[protected].

Also, I have attached all the communication proofs and invoice for your reference

Dear boat service providers
I purchase a boat Basehead 103 blue🔵 after few days it's not working after all i vist your service center near by vinay hospital
More then 4 times but customer service is not supporting every time gives new date like 14, 21 and every time saying that please come monday, very bad 👎 service so please do heedful action to your supporting boat team, [protected]

Airdopes 131 right side is not working gud.

I purchased boat BassHead 100 black earphones from Flipkart on 3/12/2021.They stopped working suddenly.I registered complaint on boat official website, emailed on boat support lifestyle for replacement of my earphones as they are under warranty period many times but didn't get any response .I am facing problem from a long time.Please help me to get my earphones replaced and provide door to door replacement service as there is no service centre nearby.Please reply and resolve m issue as soon as possible.

Thanks & Regards
Riya

Yesterday, My Boat Airdopes 121 were working but in the morning when I tried using them, the RIGHT EARBUD stopped working. I tried resetting but it isn't even blinking. I Tried everything which was in the Manual BUT NOTHING WORKS. Please Get back with a response on how to fix. Lastly, Will the warranty work on this? I have 1 year warranty for the product and bought the product in December 2021.

I have order boat rockerz 255 pro plus. But today I received my box .In the box I got 3 socks and one CD.Give me either my product or my money .
Order id -1581344
I have attached the pic of what I received

Sir,
on 12 feb 2022 at around 22:38, I have ordered the build deal or Rs 2999 of marvel headphones and wakanda airdopes the payment was deducted from my paytm but i have not received any confirmation about the order.
Please help

My boat xtend smart watch is not supporting alexa from the date I bought the watch

I purchased Boat Airdopes 281 Pro on 20th Decemeber 2021 from Boat website. Just like every other packages invoice, their invoice ink also got disappeared in no time. Now, when I am trying to use it, the right side of the airdopes are not working at all. On reaching Boat's complaint site, they are repeatedly asking for the invoice, whereas I've already provided the screenshots of payment details and order confirmation. However, Boat didn't provide any e-invoice. Hence, Boat is responding saying not a valid invoice.

Tax Invoice/Bill of Supply/Cash Memo
(Original for Recipient)
*ASSPL-Amazon Seller Services Pvt. Ltd., ARIPL-Amazon Retail India Pvt. Ltd. (only where Amazon Retail India Pvt. Ltd. fulfillment center is co-located)
Customers desirous of availing input GST credit are requested to create a Business account and purchase on Amazon.in/business from Business eligible offers
Please note that this invoice is not a demand for payment
Page 1 of 1
For Appario Retail Private Ltd:
Authorized Signatory
Order Number:[protected] Invoice Number : DEL[protected]
Order Date: 19.01.2019 Invoice Details : HR-DEL[protected]
Invoice Date : 19.01.2019
Sl.
No Description Unit
Price Discount Qty Net
Amount
Tax
Rate
Tax
Type
Tax
Amount
Total
Amount
1 Boat Rockerz 400 On-Ear Bluetooth Headphones
(Carbon Black) | B01J82IYLW ( B01J82IYLW )
HSN:8518
₹1, 270.34 -₹423.73 1 ₹846.61 18% IGST ₹152.39 ₹999.00
TOTAL: ₹152.39 ₹999.00
Amount in Words:
Nine Hundred And Ninety-nine only
Sold By :
Appario Retail Private Ltd
Rect/Killa Nos. 38//8/2 min, 192//22/1, 196//2/1/1, *
37//15/1, 15/2, , Adjacent to Starex School, Village
- Binola, National Highway -8, Tehsil - Manesar
Gurgaon, Haryana, 122413
IN
PAN No: AALCA0171E
GST Registration No: 06AALCA0171E1Z3
Billing Address :
BHANU SINGH
H.NO-208, CONGO-B, OMAXE RIVIERA
RUDRAPUR, UTTARAKHAND, 263153
IN
Shipping Address :
BHANU SINGH
BHANU SINGH
SUBHASH CHANDRA BOSE HOSTEL(GRAPHIC
ERA UNIVERSITY), CLEMENT TOWN POST
OFFICE ROAD LANE NO-11
DEHRADUN, UTTARAKHAND, 248002
INDIA

THIS IS WITH REGARD TO THE BASE CUSHION OR THE PADS OF THE HEADPHONES ARE GETTING TORN ON THEIR OWN AND CAUSING VERY DISCOMFORT AND THE COMAONY IS CHEATING THE CUSTOMERS BY PROVIDING THESE TYPES OF WRONG PRODUCTS AND TOO MADE IN CHINA PRODUCTS.

Just to inform you your service center in ahmedabad is giving very poor service all the staff are unskilled and unprofessional my boat eardope 141 cyder gray colour, was not working there is charging issue when i went to your service station they said come to next week we will replace it and when i went after one week they given me different colour of eardope they said we have only this one and also they argue and said come after 10 days or else we will send it to your home same product, but its almost more than 15 days still i did not receive my product even the service centre people not receive call as well if i will not receive my same product i will take the legal action agenised you guys.

My Airdrops are not working properly mic is not working plus song is stopping in between . please change my Airdrops.

On 10th February, 2022 I made an order for the boAt airdopes 131. The payment was successfully made from google pay and I have the receipts but order was not confirmed by the company. I havenot received th order ID either. Please d the needed to resolve thi problem as soon as possible.

I had purchase boat rockerz 335 smart buds ocean blue colour neckband. After using it for 20/25 times in a duration of 5 months it suddenly stopped working. I have claimed for warranty and submitted it at thane service center actually it is like collection center they don't have any product in stock.
They said company will send ur product at ur address. Then they started sending me concent form regarding product is discontinued and they offered me other option which was inferior and not of my product. So i have returned it and now company had closed my complain and not give my product not my money back... I have call customer care many times and sent mails also but my problem is not solved. It's very much bad service from such a reputed brand. I m totally disappointed and have to suffer for this... It's painful and Hassesment... I request to plz co operate and do the needful.

Want to return my smartwatch under warranty. Service center open only from 11am to 4pm. trying since long to reach customer services providing service after 6 pm. As service center not working on saturday & sunday and working hour is also within office hour Im unable to exchange my product. Only 10 days left then my product will be out of warranty. No1 else i can give my smartwatch since all working and for watch can"t afford taking leave or half day.

On feb 10 2022 i ordered boat airdopes 141 on boat official website..i paid through gpay QR code..my amount is debited..but order is not placed..i didnt get any refund..

I ordered a product in january 5th and cancelled in january6th but i didnt get my refund yet its been 1month i complainted somany times to the costemer service .i am a student its a big amount for me pls give me back my order id is 1347249pls give my refund