boAt Complaints & Reviews

I ordered boat airdopes from their website on 8th January 2022 but didn’t get any confirmation or order id yet. Payment has been done and money has been deducted From paytm(proof attached)

I paid for boAt airdopes 131 in ear earphones (light pink) on 8.1.22 using Gpay. while my account was debited (screenshot attached), the order was not confirmed. Please help.

Hello sir/mam

My name is kapil hey i last 4 months i bought earphone from boat company but my earphone stopped working by itself. my earphone model no. boAt Bassheads 110 Earphone, Black
My earphone is currently under warranty and I need my earphone replacement soon.

I request you to replace my earphone as soon as possible.

It's been 3 days from cancellation of my order but I yet not received any refund amount.

Order id - 1340258

I placed order on 2nd Jan 2022.
Paymet was debited from my gpay with
Transaction ID[protected]. The order did not get placed.
There is no update on my refund.
They dont reply to mail.
I have called them 5 times since the money debited. I get the same respond that we will look into the issue.
There is no solution or any positive respond from them.

I have purchased Flash edition, working better from fst day but now its had shown systematic problem. like, Music control problem, Call Rejection problem, Notification Problem

I bought boat Bluetooth headphone from ur website and got all the mails on my registered mail but now one side headphone is having some issues, so, am trying to complain but don't have invoice. Tried all methods but failed. Now ur site is telling that my mail I'd is not registered then how I got all the mails, order details, payment details.
Now am totally clueless, helpless as complaint tickets issued and denied so many times. I[censored] could help me then please do the needful

I have ordered earphones from boat website but till now i have not received any tracking details and my product is not even dispatched till now. i want atleast they should hand it over to the courier partner.

I ordered BoAt Rockerz 400 on 28th December 2021 . Product packed on the same date, 28th December as per tracking status, and arrived the package at the delhivery facility on Jan 1 in my city . MY product order ID #1289287_BBLR170896 and AWB number : [protected] . It is supposed to be delivered on Jan 3 as estimated but get delayed on 4th and again on 5th, I am worried that whether I will get my package or not . When I will receive my order??????????
Please Help!!!

Order id: 1281458

Ordered, Boat Rockerz 225+ Pro Active Black from boat official website on Dec 26.
Product got delivered on Dec 29, around 1pm, Immediatly called the customer support, also drafted the mail with images, later also send additional images as requested in a reply.

After this there is no response.

Multiple emails, to the support, cs and help service of Boat, still there is no response, when i call and ask for a status, they keep saying, they raised an issue, will be addressed in 48 hours, which they didn't revert back yet.

Thank you,
Sai Kumar.

Im looking forward to order boat Airdopes 161 via it's official website. The order is not placed bt amount dabited through Google pay.

I've ordered Airdopes 161 from boAt application.
Transaction complete and not getting any awb number or order id or confirmation that my order is placed.
999/- rs deducted from my account.

I have ordered boat airdropes 441 wirless earbuds in boat website.using mobile number on jan 4 2022 And paid the Rs.1619.10 through gpay the transaction was successful debited the amount ( added gpay transaction id CICAgOCR18S7EA ) But still next process is not yet confirmed still it was asking to pay the amount .

I purchased the Boat Xtend (pinch black with pink straps) 18th November 2021. initially the watch had the display issue so I discussed it with the customer care of Boat. I went to the service center of Both and submitted the watch to the service Center. (I have the proper receipt for the same). The Boat company sent me the watch through blue dart but the received watch has a battery issue.

I recalled the service center and talked to the representative. the person confirmed that they sent the wrong product & again i created the complaint for battery issue. This time, the boat picked the watch & today they delivered the new boat watch.

Again I face the issue. The product was delivered today with black straps, I ordered the "Sandy Cream" color for my wife. I didn't get the correct product from the boat and they didn't agree to resolve the issue.

I have Purchased Boat Rockerz 335 on Amazon on 13th July 2021. I am facing an issue with earbuds and it keeps on falling down and there is no point in using this earphone with this issue. So, I decided to get a replacement as this is under warranty. I requested to return on 27 October 2021. They have created a Ticket ID 3859081 and arranged a return. Return was picked up on 28 October 2021. Then I received an email on November 1, 2021 as we have stopped production of this model so we will offer you Boat Rockerz 330 ( which is a lower end model compared to Boat Rocker 335). I purchased Rockers 335 because of its Qualcomm Aptx technology and CVC technology. But Rockers 330 doesn't come with this feature. So, I decided not to accept this offer.I responded to them immediately not to send this earphone, just send my original item back with a new pair of earbuds. They responded to me back on November 27, 2021. To offer Rockers 330 with Bassheads 152 as a gift. But they won't offer any warranty for the gift. I don't trust them to send me genuine items. So, I requested a full refund on the same day itself. They again responded with the same email on December, 3, 2021. Again I requested a refund on the same day. Then I didn't get any response from them. So, I decided to contact their CEO. And searching for their contact details on their website and internet. Surprisingly I couldn't find the details on their website. So, I contacted their customer service through twitter. They again asked me for full details of the issue and they gave me the same solution to replace it with a different model. This issue is going on till now. Their warranty policy says
(14.9 In the event of obsolescence of a product or any other reason whatsoever, if boAt is not able to repair/replace the product during the warranty period, boAt will have the option to offer a product with equivalent features or give refund, based on the utilisation period of the product. The decision of boAt in this regard shall be final. For the purposes of refund, the calculation will be done based on the purchase invoice value not exceeding the MRP. Original proof of purchase is mandatory to be submitted to boAt Service Centre.)

They don't offer me product with equivalent features. So, I requested a refund, and they were ready to give only 40% refund. I submitted a claim in 4th month from purchase, they only consider it from 6th month as per current date. Now I am requesting a full refund as they don't offer me an equivalent featured product. Please resolve this issue as soon as possible.

Bad quality in 1month i faced many problems and one side is low and not working

I have ordered a boat Rockerz 255 pro + on the Boat website. My Payment is sent and it is scanned through OR code in Google pay and I've still not received the order status. File below attached is a payment Screenshot.

I purchased the Boat Xtend (pinch black with pink straps) 18th November 2021. initially the watch had the display issue so I discussed it with the customer care of Boat. I went to the service center of Both and submitted the watch to the service Center. (I have the proper receipt for the same). The Boat company sent me the watch through blue dart but the received watch has a battery issue.

I recalled the service center and talked to the representative. the person confirmed that they sent the wrong product & again i created the complaint for battery issue. This time, the boat picked the watch & today they delivered the new boat watch.

Again I face the issue. The product was delivered today with black straps, I ordered the "Sandy Cream" color for my wife. I didn't get the correct product from the boat and they didn't agree to resolve the issue.

As discussed from one of the representatives today, he said the company will provide the replacement with whatever product available for the customer.

I have ordered them on 1 December 2021, but due to the poor quality of the product, I'm unable to return/ exchange it, however despite writing many emails and posting on different social media platforms, still there is no response from the boat. Need urgent replacement of product.
order id-1119928

Hi I registered a complaint regarding my soundbar remote is not working I got a reply from boat side and and I got new remote but it's not compatible with my soundbar so I contacted a customer care about my remote is not compatible with my soundbar, he asked me to registered a another complaint so I registered another complaint but till now I didn't receive any reply so I contacted customer care again but they said your ticket number is expired we can't give you replacement, i got cheated