boAt Complaints & Reviews

I have Purchased Boat Rockerz 335 on Amazon on 13th July 2021. I am facing an issue with earbuds and it keeps on falling down and there is no point in using this earphone with this issue. So, I decided to get a replacement as this is under warranty. I requested to return on 27 October 2021. They have created a Ticket ID 3859081 and arranged a return. Return was picked up on 28 October 2021. Then I received an email on November 1, 2021 as we have stopped production of this model so we will offer you Boat Rockerz 330 ( which is a lower end model compared to Boat Rocker 335). I purchased Rockers 335 because of its Qualcomm Aptx technology and CVC technology. But Rockers 330 doesn't come with this feature. So, I decided not to accept this offer.I responded to them immediately not to send this earphone, just send my original item back with a new pair of earbuds. They responded to me back on November 27, 2021. To offer Rockers 330 with Bassheads 152 as a gift. But they won't offer any warranty for the gift. I don't trust them to send me genuine items. So, I requested a full refund on the same day itself. They again responded with the same email on December, 3, 2021. Again I requested a refund on the same day. Then I didn't get any response from them. So, I decided to contact their CEO. And searching for their contact details on their website and internet. Surprisingly I couldn't find the details on their website. So, I contacted their customer service through twitter. They again asked me for full details of the issue and they gave me the same solution to replace it with a different model. This issue is going on till now. Their warranty policy says
 (14.9 In the event of obsolescence of a product or any other reason whatsoever, if boAt is not able to repair/replace the product during the warranty period, boAt will have the option to offer a product with equivalent features or give refund, based on the utilisation period of the product. The decision of boAt in this regard shall be final. For the purposes of refund, the calculation will be done based on the purchase invoice value not exceeding the MRP. Original proof of purchase is mandatory to be submitted to boAt Service Centre.)

They don't offer me product with equivalent features. So, I requested a refund, and they were ready to give only 40% refund. I submitted a claim in 4th month from purchase, they only consider it from 6th month as per current date. Now I am requesting a full refund as they don't offer me an equivalent featured product. Please resolve this issue as soon as possible.

Bad quality in 1month i faced many problems and one side is low and not working

I have ordered a boat Rockerz 255 pro + on the Boat website. My Payment is sent and it is scanned through OR code in Google pay and I've still not received the order status. File below attached is a payment Screenshot.

I purchased the Boat Xtend (pinch black with pink straps) 18th November 2021. initially the watch had the display issue so I discussed it with the customer care of Boat. I went to the service center of Both and submitted the watch to the service Center. (I have the proper receipt for the same). The Boat company sent me the watch through blue dart but the received watch has a battery issue.

I recalled the service center and talked to the representative. the person confirmed that they sent the wrong product & again i created the complaint for battery issue. This time, the boat picked the watch & today they delivered the new boat watch.

Again I face the issue. The product was delivered today with black straps, I ordered the "Sandy Cream" color for my wife. I didn't get the correct product from the boat and they didn't agree to resolve the issue.

As discussed from one of the representatives today, he said the company will provide the replacement with whatever product available for the customer.

I have ordered them on 1 December 2021, but due to the poor quality of the product, I'm unable to return/ exchange it, however despite writing many emails and posting on different social media platforms, still there is no response from the boat. Need urgent replacement of product.
order id-1119928

Hi I registered a complaint regarding my soundbar remote is not working I got a reply from boat side and and I got new remote but it's not compatible with my soundbar so I contacted a customer care about my remote is not compatible with my soundbar, he asked me to registered a another complaint so I registered another complaint but till now I didn't receive any reply so I contacted customer care again but they said your ticket number is expired we can't give you replacement, i got cheated

I ordered smartwatch from boat official website but it takes longer time to deliver so i cancelled my order but not get refund as yet order id: 1322667

I ordered boat ear pods on 31st and the order transaction was completed successfully and debited of rs.1299 from my side but now the boat transaction page is showing error and no updates on orders.
And refund.

My product is delivered by boat and it is received by your team but even after 4days I couldn’t receive my product on time.so much delay kindly make it fast and as soon as delivery it soon.

My way bill no. [protected]

My self lokesh, raise an two request against boat rocker 255 black colour, my ticket id is 4421932 and 4421844, my product is inwarded on 30 december and testing phase is over yet they are not delivered my order, please delivere my product asap,

My airdopes have been picked up by the xpressbee parcel services on 28of the July. What's the status of my complaint?. It's been more then 15 days as mentioned by boat about the time duration for replacement. I have contacted the boat customer care number almost around 10 times. And i have the screenshot of the acknowledgement for the transit with the consignment number shared with me by xpressbee to 3 different mail IDs shared by boat customer care executive for 5 times. From last month I'm getting false promises that my issue is been escalated to the higher official and my product will be picked up with 72 hours, 48 hours so on. But till now I didn't any notification regarding that and my product isn't delivered to me. It's almost 5 months got over!

Right side of earphone is not working and it is only 10 months from the purchasing so I want repair of the earphone.. please respond with a solution.

Hi my Bluetooth headphones have been snapped and broken at the extending part the wire has not been damaged and i can hear through both the speakers but i can't put the headphone on as it is broken i still have 5 months of warranty can i get a repairment or replacement

I'he ordered boat wired headsets on boat life style website on dec 2 but because of some problem I want to cancel my order but i am not unable to do it from my logged account (From where i'he purchased the order -Â boat lifestyle).in the cancel option area it is showing not delivered (Only text), maybe because of that i am not able to cancel the order. Please resolve this issue asap and cancel my order my order id #1319294
Thanks in advance...

Hi Team,

Ticket number 4339410

The above ticket raise on 18 dec still reponse Received from customer service team

They not answering the call and mails

Very bad experience received from customer service team, if we not received revert in next 2 two working days we raised complaints to higher authorities

Thanks
Aniket

One side ear bud not working

I ordered boat blitz 2000 speaker on 13 Nov 2021 and delivered by the same on 21 Nov 2021.but this product is received damaged. I file a complaint for replacement on 23 Nov 2021. Ticket ID 309179.still product is not picked up yet.

On 1st jan 2022 around 8.30 pm ordered boat watch xtend charcoal black. Money deducted bit order not placed .The payment was done through SBI net banking The screenshot showing the amount deducted message from my account to IMAGINE Ref. IGAMSSTEC5 is herewith attached to this complaint

I was having issue with my boat airdopes 281 so filed an complaint for replacement as it was in warranty period and the product is picked up by delivery boy on 09/11/2021 and after picked up a message came to me that the invoice which i have shared was invalid. So i have mailed it many times. But then it's almost 50 days of my product was dispatched and i don't have any information regarding it. Many times i also reach out to the customer service but they used to waste time nothing else . My ticket no. is 3949066. I need a solution of this ASAP. For further information please contact me.
Thankyou.

I requested for the warrenty claim of baot airdopes 138 black and my boat airdopes were also been taken by the delivery boy, but I have been delivered with a boat bassheads 228 black. So I request you to replace the product with correct one as soon as possible...