boAt Complaints & Reviews

I have purchased bot stone grenade speaker in February but the power button not working so we replaced it one time and again we are facing same problem, so please change this model to a higher model and take the remaining amount

I had booked boAt Watch vertex black on 02 November, and it was supposed to be delivered on 7th November 2021. But the product was cancelled due to accident iam in hospital .And after 2 days the return of product started and finally after 5 days it was returned back to boAt and the order was accepted also. But even after the return was accepted, I didn't get my refund. So now I want to clearly know when and how will I get my refund. If I don't get refund, I'll file a case against the boAt company for a online fraud, as I am not only victim, I've read so many reviews talking about the same issue. So I expect that boAt would consider my complaint seriously, else the end result would not be good.

My product order ID : 1005651

boAt I seriously need my money back. Else you're going to lose your customers. Please provide a proper customer service to your customers.

I have raised a ticket[protected] for my boat rockerz 335 on November-29, then it has been picked up and send to your warehouse for testing after that there nothing was updated in the website then on Dec-10 i contacted your customer service they said that the same product is not available so we will offer you some other as a replacement and within 72hrs you will get a message regarding this., But till now nothing came. What should I suppose to do?

I ordered three boat item
1. Charging cable
2. Boat earpodes
3. Boat earphone
But today i recieved only two item as data cable and earphones
Not received my boat earpodes

Order id - 1123890
Mobile number- [protected]
Name - Rohit kuo

Please resolve my concern asap

Further i attached screenshot of my order
Still it passed 18 days

My right side ear buds are not working... Light is blinking but cant hear sound..
Right side is working fine.. Kindly help

Bought boat rockerz 335 and it stopped working in a month. product has registered with complaint no 3875925. it was picked up on Nov 2 and till date yet to get an replacement. Not sure why they are spending 1.5 months to send a replacement, worst service ever. not at all responding to emails.

Hi,
This is Mutthuraj here, I have ordered Boat blutooth boAt Rockerz 375 Black, BOAT Rockerz 450 Pro with reference order id #1111137 and received this order while using founded both parts were default, so replacement of both the Bluetooth s . So now I didn't not received the both return Blue tooth and even the delivery people not contacted me and not received any updated from the Boat team . If it is not possible to replace the Bluetooth s kindly re embusement the money to My account as soon as possible.

For reference kindly note the below mentioned track id number
[protected], [protected]

On 06.11.2021 raised my complaint to replace my head set. today 15.12.2021 till ow there is no response why??

Take action asap

Name : vinith rabindo. V
Number: [protected]

Hey boAtHead,
Your complaint has been successfully registered and your service ticket number is 3937933. You can use this ticket number to follow up on the status of your query.We are doing our best to provide the seamless customer experience for you and we will respond to your service ticket as soon as we can – usually within 48 hours (between Monday to Saturday).
The following are the next steps of the process:
• A response from our customer service executive after verifying the invoice and warranty claim will be sent to you.
• After approval, pickup with courier partner name and AWB number for your product unit will be initiated provided your registered pin-code must be serviceable.
• As soon as the product unit received at our service hub we will communicate to you and the we will check the issue of the product unit.
• After the checking is completed we will issue a replacement unit for your product unit
Once pickup of your product unit is initiated, please make sure of the following points are taken care of-
* Pack your product unit in any small box before handing it over to our courier partners to avoid physical damage during transit
* Do not hand-over Product box, product accessories, invoice to our courier partner

Since this is a door to door replacement service, it would take at least 18-20 days complete the entire replacement process.
In the meantime, you can track your service ticket number here - https://support.boat-lifestyle.com/
To speak to our customer care executives please reach out to our customer service team at - +91-[protected]

Thank you in advance for your patience!
Have a great day!
Team boAt

I purchased a boat Rockerz 235 V2 blue wireless earphone from Flipkart on 23/06/2021. The product quality is vile and started problem in very noisy sound. Though within warranty period, the company has rejected any support or service for the product stating that the product is use and throw type. Though this type was not mentioned in the product description while purchasing.

Hi Team
As i didn't received my smartwatch refund According to the policy customer get refund within 30 days but it's already have been more than 30 days and i didn't received my refund i already contact to the customer care many times, kindly give my refund asap now its not tolerable
My unique code is 303535

Regards
Alka Mishra

Boat airdopes 171 blue, one side not working...

My product name is
boat aavante soundbar 1500.
I was purchased this product on 27/07/2021. Now that product is not working condition. I registered my complaint on 11/12/2021. Ticket no. Is 4266228. But still process is not completed. Nobody service people not followed this is complaint. My mobile no. Is [protected].

I boat a wireless headphone and when it got compliant I sent it to the service centre by registering on their website itself. Item picked with in a week which is 19 November 2021. And after 2 weeks boat team sent an email like it was a manufacturing defect and item will be replaced. And it will another model only due to particular product availability. Which I agreed. After that I sent many mails to get an update but they never replied. Also I made call which they were disconnecting in between. Finally somebody talked to me and said item not dispatched yet and don't know when that will happen.

Ticket Number
https://support.boat-lifestyle.com/?ticket_no=4053079

Its been more than a month an till this moment they are not willing acknowledge my email and not capable of saying when I will receive my product. PI would like to take some actions on this.

Bought Boat TWS on 1st Nov, 2020. Since then the right ear unit use to stop charging itself therefore making it unusable. Got it replaced several times but every time it lasted for 2months barely. Now, that my warranty is expired on Nov, 2021 & the same problem has arrived again. I am concerned about the how many faulty items this company delivers & the the consumers has to suffer because of their negligence in quality & durability.

It's almost 8 months since I bought it and where do we get the box from?When I said that I did not have the box, they demanded something else. Your courier partner is cheating in the name of warranty. ₹500 demand from me.Said give me ₹ 500. I will get the exchange done, you will get the new air phone.I ask those who take boat goods. Warranty is provided to all of them in the same way or we were called like this.do they give this warranty?

Hi Team,

I placed an order on 13 Dec 2021 .i.e. for Bluetooth earphones (ordered copy attached). But I am not able to track the order.

Order id: 1193385
boat rockerz 333 pro blue
Bill paid online: 1499 rs....

Hello Team,
I had ordered Boat Rockerz 255 Pro + Active Black through the website on 8th of December, 2021, it was delayed by one day and got delivered to me by 12th of December, 2021 that too after opening the package, I could see an open seal.
First of all, I have a problem with the "Product Problem" list in the boat website. It doesn't have the other option of "missing accessories and parts". Why is this the case?
And yes, the customer care number shows "not available" all the time? If you expect people to buy something from your store/brand, why aren't you keeping a good communication service? I have trusted you with my money for the product and if that's not delivered properly/or given an old/used product with torn box and missing accessories, why would even one go for it.

I would request you to take this seriously and not give the customer a bitter experience and please address this concern in priority.

Thanks !

Hello Team,
First of all, I had a problem with the "Product Problem" list in the complaint registration page. It doesn't have the other option of "missing accessories and parts". Why is this the case?
And yes, the customer care number shows "not available" all the time? If they expect people to buy something from their store/brand, why aren't they keeping up a good communication service? I have trusted then with my money for the product and if that's not delivered properly/or given an old/used product with torn box and missing accessories, why would even one go for it.

I would request you to take this seriously and not give the customer a bitter experience and please address this concern in priority.

Thanks !

I have registered complaint 1 month before but still no response given to any mail or call even after trying 100 call at the end my call get disconnected automatically. I already have 5 different boat products but after such experience I will never buy or suggest any one for Boat. If this post help me then its a really good news for me. My ticket number is- 4074837

Please provide the bluetooth head phones
My Problem is Power on Failure