boAt Complaints & Reviews

On 06.11.2021 raised my complaint to replace my head set. today 15.12.2021 till ow there is no response why??

Take action asap

Name : vinith rabindo. V
Number: [protected]

Hey boAtHead,
Your complaint has been successfully registered and your service ticket number is 3937933. You can use this ticket number to follow up on the status of your query.We are doing our best to provide the seamless customer experience for you and we will respond to your service ticket as soon as we can – usually within 48 hours (between Monday to Saturday).
The following are the next steps of the process:
• A response from our customer service executive after verifying the invoice and warranty claim will be sent to you.
• After approval, pickup with courier partner name and AWB number for your product unit will be initiated provided your registered pin-code must be serviceable.
• As soon as the product unit received at our service hub we will communicate to you and the we will check the issue of the product unit.
• After the checking is completed we will issue a replacement unit for your product unit
Once pickup of your product unit is initiated, please make sure of the following points are taken care of-
* Pack your product unit in any small box before handing it over to our courier partners to avoid physical damage during transit
* Do not hand-over Product box, product accessories, invoice to our courier partner

Since this is a door to door replacement service, it would take at least 18-20 days complete the entire replacement process.
In the meantime, you can track your service ticket number here - https://support.boat-lifestyle.com/
To speak to our customer care executives please reach out to our customer service team at - +91-[protected]

Thank you in advance for your patience!
Have a great day!
Team boAt

I purchased a boat Rockerz 235 V2 blue wireless earphone from Flipkart on 23/06/2021. The product quality is vile and started problem in very noisy sound. Though within warranty period, the company has rejected any support or service for the product stating that the product is use and throw type. Though this type was not mentioned in the product description while purchasing.

Hi Team
As i didn't received my smartwatch refund According to the policy customer get refund within 30 days but it's already have been more than 30 days and i didn't received my refund i already contact to the customer care many times, kindly give my refund asap now its not tolerable
My unique code is 303535

Regards
Alka Mishra

Boat airdopes 171 blue, one side not working...

My product name is
boat aavante soundbar 1500.
I was purchased this product on 27/07/2021. Now that product is not working condition. I registered my complaint on 11/12/2021. Ticket no. Is 4266228. But still process is not completed. Nobody service people not followed this is complaint. My mobile no. Is [protected].

I boat a wireless headphone and when it got compliant I sent it to the service centre by registering on their website itself. Item picked with in a week which is 19 November 2021. And after 2 weeks boat team sent an email like it was a manufacturing defect and item will be replaced. And it will another model only due to particular product availability. Which I agreed. After that I sent many mails to get an update but they never replied. Also I made call which they were disconnecting in between. Finally somebody talked to me and said item not dispatched yet and don't know when that will happen.

Ticket Number
https://support.boat-lifestyle.com/?ticket_no=4053079

Its been more than a month an till this moment they are not willing acknowledge my email and not capable of saying when I will receive my product. PI would like to take some actions on this.

Bought Boat TWS on 1st Nov, 2020. Since then the right ear unit use to stop charging itself therefore making it unusable. Got it replaced several times but every time it lasted for 2months barely. Now, that my warranty is expired on Nov, 2021 & the same problem has arrived again. I am concerned about the how many faulty items this company delivers & the the consumers has to suffer because of their negligence in quality & durability.

It's almost 8 months since I bought it and where do we get the box from?When I said that I did not have the box, they demanded something else. Your courier partner is cheating in the name of warranty. ₹500 demand from me.Said give me ₹ 500. I will get the exchange done, you will get the new air phone.I ask those who take boat goods. Warranty is provided to all of them in the same way or we were called like this.do they give this warranty?

Hi Team,

I placed an order on 13 Dec 2021 .i.e. for Bluetooth earphones (ordered copy attached). But I am not able to track the order.

Order id: 1193385
boat rockerz 333 pro blue
Bill paid online: 1499 rs....

Hello Team,
I had ordered Boat Rockerz 255 Pro + Active Black through the website on 8th of December, 2021, it was delayed by one day and got delivered to me by 12th of December, 2021 that too after opening the package, I could see an open seal.
First of all, I have a problem with the "Product Problem" list in the boat website. It doesn't have the other option of "missing accessories and parts". Why is this the case?
And yes, the customer care number shows "not available" all the time? If you expect people to buy something from your store/brand, why aren't you keeping a good communication service? I have trusted you with my money for the product and if that's not delivered properly/or given an old/used product with torn box and missing accessories, why would even one go for it.

I would request you to take this seriously and not give the customer a bitter experience and please address this concern in priority.

Thanks !

Hello Team,
First of all, I had a problem with the "Product Problem" list in the complaint registration page. It doesn't have the other option of "missing accessories and parts". Why is this the case?
And yes, the customer care number shows "not available" all the time? If they expect people to buy something from their store/brand, why aren't they keeping up a good communication service? I have trusted then with my money for the product and if that's not delivered properly/or given an old/used product with torn box and missing accessories, why would even one go for it.

I would request you to take this seriously and not give the customer a bitter experience and please address this concern in priority.

Thanks !

I have registered complaint 1 month before but still no response given to any mail or call even after trying 100 call at the end my call get disconnected automatically. I already have 5 different boat products but after such experience I will never buy or suggest any one for Boat. If this post help me then its a really good news for me. My ticket number is- 4074837

Please provide the bluetooth head phones
My Problem is Power on Failure

I have applied for Warranty service and I got the message as You will receive the Replacement Product in 5 Days and It still doesnt give any updates nor i received any
Ticket Number : 4223789
BoAT Pls Solve this !

I ordered a boat rockerz 255 pro from boat official website today but didn't get any confirmation mail or message.
Payment was made through google pay

Hi boat.
I ordered a bluetooth headphone on 06/12/2021 at noon 2.28 pm It's been 6 days yet my order has not come to me yet, it shows me the order id not found I made the money online payments, please send me this order.
My order id =1164220
Products name =boat rockerz 333 pro
Price=1299/....

My boat Bluetooth earphones are not working since past few weeks, unable to hear the voice properly

I registered a complaint for warranty replacement of my product boAt rockerz 235 ne k band with ticket no. 4178716 on 2 dec 2021 today is 12 dec 2021. But my product hasn't received... it has dispatched but still not know where it is!! And when I called them they are showing invalid ticket number.

I have ordered Boat stone 260 Bluetooth speaker on 12.12.2021 and paid Rs. 749 through Paytm wallet. Money is deducted but no order ID is issued.

I purchased boat rockerz 255pro teal green headphone. But the product is poor quality that I dont want so I want to return it either company replace a good quality product or refund me. But company is refusing to take back the item.
Order no. 1163985 Date 06.12.2021

Please help me
Regards
Yours faithfully
SHARWAN KUMAR
Mob. No. [protected]