boAt Complaints & Reviews

Sir oct 3 complaint registered oct 5 pickup still upto date no update product not received please do some action

Just after 15 Days o[censored]sing this product the volume has decreased to less than 50% and not audible now . My on line Ticket Number is 3901391 dtd 01 Nov 21

[protected]

The person I m speaking with is unable to hear my voice. And while listening to music I can hear the music playing double

Sir I order Boat Rockerz 333 on 30 Oct order id 993690 and it is prepaid order. But when I try to track my order it shows order not found please look into it.

I received my Boat rockerz 255 pro+ Navy Blue order on October 31, 2021. Sadly, I found the box empty.

Delivery boy replied that he can't do anything in this and asked me to talk to Boat company.

My order shipment is delayed. And my order is 980254 Bad experience in boat website and app

I give my earphones back to your company because its not working and i raise my complaint then delhivery boy took earphones from phone but few 1 month not return to please see the matter...

Me warranty claim for boat Rockerz 335 ocean blue colour they accept and pick my product but not return they pick oct 6

Not working cannot hear sound properly, charging problem

I ordered Bluetooth earphone rockerz255pro+ on 07.09.2021 with orderid-777536 but even today i.e 30.10.2021 I did get the delivery not any refund. Please help, I had already mailed to customer care but got no help.

From boat side communication as

Your complaint has been successfully registered and your service ticket number is 3667156. You can use this ticket number to follow up on the status of your query.We are doing our best to provide the seamless customer experience for you and we will respond to your service ticket as soon as we can – usually within 48 hours (between Monday to Saturday).
The following are the next steps of the process:
• A response from our customer service executive after verifying the invoice and warranty claim will be sent to you.
• After approval, pickup with courier partner name and AWB number for your product unit will be initiated provided your registered pin-code must be serviceable.
• As soon as the product unit received at our service hub we will communicate to you and the we will check the issue of the product unit.
• After the checking is completed we will issue a replacement unit for your product unit
Once pickup of your product unit is initiated, please make sure of the following points are taken care of-
* Pack your product unit in any small box before handing it over to our courier partners to avoid physical damage during transit
* Do not hand-over Product box, product accessories, invoice to our courier partner
We understand how important your Rockerz 335 is in your everyday routine for
enjoying music and attending meetings online.

However, we would like to inform you that, the Rockerz 335 is temporarily
discontinued due to production challenges and hence we are unable to provide the
same for warranty replacement purposes.

As a result of the aforementioned situation, we would like to offer you Rockerz 385
V2 (“upgraded product”) which has a 40 Hours battery backup, premium build and
higher selling price.

In case of any queries, please revert back to this mail within 48 hours.

In case no response is received within 48 hours, it will be deemed as if, you have
given your confirmation for the same and we will ship the upgraded product to
your registered address.

But more than 20 days have been passed, I have not received my unit.

A lot of reminders were put on mails but no reply from boat team side.

Right side of my airdope 381, charge is draining quickly I tried to claim warranty but the invoice option is not showing for that particular product...

I have a boat strom rtl smart watch and it, s screen is crake it, s change or not in service center olz tell mi

Sir i have returned my earphone on 23 September to company after they were showing power on defect.ticket no 3482806.

Now nearly 1 and half month has been passed but no action has been taken on my complaint.they says every time that we will dispatch your earphone in 3 days but no action is taken.
I also emailed them several times.but they are giving next and next week dates.
Their customer care executive also blocked my registered phone number.now i have to call them from different number every time.

No updates are showing on boat complaint status website after 29 September.

Complaint registered on 20th september 2021
Ticket number is 3482806

Please take immediate action in this regard.

Service ticket number 3715251 and service reference number JHYD[protected] "

BOAT ROCKERZ 338 BLUETOOTH HEADPHONES given at service center on 13 th oct 2021 and approved new on 16 th oct 2021

but till now, i have not received my headphones, while contact with customer care they are saying that product was not there inventory

and they are saying that choose another model from boat rocker bluetooth headphones, Â

but i have purchased boat rockerz 338 bluetooth headphone Rs.1699/- and the customer care people told products are less price which they offered me

how can i choose, Â

i want my headphones or else refund me the amount

thank youÂ

Sir i have returned my earphone on 23 September to company after they were showing power on defect.
Now nearky 1 and half month has been passed but no action has been taken on my complaint.they says every time that we will dispatch your earphone in 3 days but no action is taken.
I also emailed them several times.but they are giving next and next week dates.
Their customer care executive also blocked my registered phone number.now i have to call them from different number every time.
Please take immediate action in this regard.

Thanks and regards.

I have placed an order for boAt airdopes on 10th of October and my delivery was supposed to be delivered by 16th October, then got delayed to 20th October (due to covid-19 which I totally understand) and the day on 20th they suddenly changed the date of delivery to 27th of October. I have had an urgent delivery of gifting purpose and hence I have ordered accordingly.
The tracking record shows it has reached my city but is put on hold! And then the company shows it still havnt left their warehouse!
I have tried reaching the customer care and they told me I will receive my package by 28th October but when I tried reaching them they again told me that the shiprocket is not delivering to my address right now!!! Then why did they confirm my order in the first place? There is no update of my delivery as well from Shiprocket.
Now today on 29th October neither is the company picking up my calls nor am I receiving any more updates of my order on the tracking link.
My order is prepaid and I cannot reach out to them no matter what.

Details of my package -
My order id - #924907
Tracking id - [protected]

My soundbar was not working from past 4 months, i have raised 2 to 3 request (3391630, 3168426, 3779757) & called 8 to 10 times customer care, 2 to 3 engineers visited to my home & they changed board 2 to 3 times but it was no use still my soundbar was down. After that there was no proper response from customer care too, i was not expecting this from BOAT side. Finally somehow engineer has resolved issue 10 days back now my soundbar is working fine.
Now the thing is that my Boat device warranty is going to end in next month I have waited more than 4 months to resolve issue & 4 months warrant period I have lost. After purchasing the produce if I doesn't utilize warranty period what’s the use of it. My request is that plz help me to extend my boat device warranty for next 4 months. So that I can utilize warranty period.
Mob NO-[protected]

My complaint number is 3522830 . I did complaint on 24/9/2021 issue of power on failure after that my product is picked up for service to service center on 4 October 2021 but now 29/10/2021 and my product is on service center for repair but no any update about my product . I'm randomly mailed to boat but no any responded fm boat . Plz help to return my product . and never I will buy boat product and no anyone suggest for buying BOAT'S