boAt Rockers Earphone (from boAt-lifestyle.com) — Faulty product (boat rockerz 200 in ear wireless earphones with mic-metallic grey)

Ramya V Kashyap

Address:

560011

Since the purchase I am really disappointed with the product.I encounter below issue every time.

1) It doesn't charge completely
2) What ever is charges last only for about 10 mins of continuous use (call or music)
3) Since yesterday, the device is not even charging. I.e with out the charger plugged, the device wont event switch on for search.

I have raised a request with the product company as I still have 1 year warranty on the product valid.

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Comments

SangramD@1993

from Pune, Maharashtra

Headphone complete BoAt 220 headphone doesn't work properly

SangramD@1993

from Pune, Maharashtra

Headphone connecting problem,

Priya Pandu

from Beypore, Kerala

i have issue the product not working in three days
I have complaint not responding website

Priya Pandu

from Beypore, Kerala

I have issue the product not working in three days
I have complaint not responding customer care officers

boAt Customer Care's response, Dec 4, 2018

Verified Support

Hey boAthead,
Sorry for the inconvenience
You can now register your complaint & also track the status of your complaint through our new Portal using auto-generated complaint ticket number.

Below is the link to our customer service portal,

http://support.boat-lifestyle.com

* Step 1. Register your complaint,
* Step 2. Upload a copy of your invoice (Correct Amazon invoice (Sample) : CLICK HERE)
* Step 3. Fill in your Pick and ship address if different from registered address.

Once we have all details with correct invoice our customer service team will initiate a pick up of your unit and you will be informed via SMS and Email

Please use this video as reference to register your complaint
https://youtu.be/27TGfWd3AdI