Bombay Hospital Complaints & Reviews

I suganchandra jain, i. P. No.3955256 was admitted in bombay hospital indore on 21 may 2017 - bed no.1064-dr. Name-vivek jha. On doctor's advise, his assistant staff / doctor did the procedure for putting urinary catheter. I got lot of bleeding during this procedure and i was totally dis-satisfied with the procedure performed. I mentioned to dr. Vivek jha, who satisfied me with the answer that some time it happens, like this. Not getting satisfied with the answer of dr. Vivek jha, i covered this point in my suggestions / feedback given to the hospital at the time of my discharge from the hospital on 23 may 2017. Most probably because of this i am now infected with "pseudomonas aeruginosa infection (Nosocomial infection) & klebsiella pneumoniae infections ssp pneumoniae (Esbl). Doctors are treating me with no hope, as there are no antibiotics available to control this type of infections. Please advise me further course of action. It is a serious matter.

Like to inform you that, my wife Ranjana Gilda admitted in Bombay Hospital, on 27 th under the supervision of Dr Turel on 10 th floors - Bed no 1070. She operated for the Cerebellar hernia.on 28 th in NSOT, patient transferred to NSOT area 8.30 Hrs & actual OT started at 9.15 hrs, completed by 13.15 hrs, after that stictches done till 14.15. & then ask him to wait one hrs. it means actual OT used for 5 hrs & billed charged for 7 hrs,
There is no prize list for the charges for all the tests are going to carried out in hospital. Doctor charges are also very high, & for the anthologist charges are also heavy ( 1/3 of the main doctor).
In Thyrocare, full blood test ( app. 64 items) -- testing charges are Rs 1400 /- but in this hospital the charges are very huge app-7000/- for the few test, .
As well as ECG charges, ECO charges, X-ray charges are also high ( 3 times more than the out side pathology).

It means, after the admission of patient, hospital starting the loolting, ( Pationt ke majburi ka fayada ootatha hai & Loot chalu rakhata hai). This way spoiling the Image/ name of the Bombay Hospital.

After charging for all small-small items & over above charging SERVICE CHRAGES----20 %, which is very huge, same is not reamburanced by the any insurance company. Ultimately patient will pay from his pockets after having the Mediclaim policy.
Either Hospital to minimize the service charges or include in price list.
Price list to be Displayed at registration counter, & tentative Budgets / estimate to be given to patient.
Assistant doctor/ jrs doctors rounds are not frequent, they will visit once in 24 hrs
Doctor charges not to depend on the class of admission, but it should be on his quality, Experience, & qualification ( Education).

Hygiene not maintained in Hospital. In ward/ patient room, wet mopping with phenyl only once day, it should be minimum thrice a day.
Lift facility is very-very poor, Lift men carrying the lift at 14 th/ 15 th floors but not coming down immediately., so patients & attendant to waits for longer time for any work/ tests.

For the 6 days ( Friday after noon- to Thursday morning), in twine sharing room- total medical expences app 302000/- out of that,
Room Charges--26000/-, Doctor Charges- 84000+28000, OT room Charges- 44000/-, other charges ( ECO, Xray< pathology & medicines used in OT)-- 82000/- Medicine Charges ( from Pharmacy 16000/- Service charges--48000

pl look to the same & do the needful, make the provision how we should get the service charges refund.)

Thanks,
S gilda.
[protected]

Sir/ Madam,
Myself, Mr. Suraj Mulkhraj Sehgal, a very dejected customer of your hospital. I am writing this you after a very sad demise of my father, Mr. Mulkhraj Sehgal in your hospital. To brief you, my father was undergoing a treatment at Cardinal Gracious memorial hospital. With some expert guidance, I was asked to refer the case to Dr. Shrirang Bichu (Panel Doctor- Bombay Hospital). We approached Dr.Shrirang Bichu on 29 November 2016 at his clinic in your hospital. After referring the reports to him, we were asked to shift the patient to your hospital. With great confidence on your goodwill and ray of hope we shifted Mr. Mulkhraj to your hospital ICU taking prior appointment and consulting Dr.Shrirang Bichu on the current status of the patient that time. On 1 Dec 2016 Mr.Mukhraj Sehgal (Patient) was shifted to Bombay Hospital in the early hours of the morning at 7:15 hours. While admitting my father was confident by himself hoping to recover looking at the current condition. We paid the deposit amount of Rs. 60000/- (Rupees sixty thousand only) as per hospital norms.
Now, the treatment at your hospital starts with the RMO on duty and the concern nurses start the procedure. Assistant doctors of Dr. Bichu attended the patient at 8 am. We were informed of Dr. Bichu will visit asap. Around 11; 30 am, Dr. Bichu Visited the patient and after thorough check up, he informs us it’s also a case of cardiologist, some tests are to be carried out and DR. Anil Sharma (Cardiologist) will visit the patient sooner. We had tremendous faith in the doctor and again to mention the goodwill of Bombay Hospital. The day was passing by, Assistant doctor of Dr. Anil Sharma visited the patient, and 2D echo tests were done as informed. Some other tests were carried out, were informed later. The day passed by but no specialist doctor arrived the bed of my father as committed. After 8 pm, I spoke with my father, fed him his meal ( didn’t know it was his last meal of life).
Day two, 2 December 2016, all was looking around as another good morning, my father (the patient) was about to be sponged as scheduled. We, were suddenly informed about some complication raised and scene is terrifying for me with nurses and doctors pumping his heart beats. Few minutes later I was informed that he is dead. Such was a sudden sad demise of my father in your hospital where my faith was crushed to death. No specialist doctors visited until his last breath. After the death, Dr. Shrirang Bichu (Renowned doctor of your Panel) visited the scene and tried to console me. To my knowledge, all this had happen due to careless approach of the hospital.
Worst, to bring to your notice is I was hurried and pushed to billing counter not knowing my mental stage at that time, where I was waiting for my relatives. The accounts department produced me the bill where the deposit amount of Rs. 60000/- was almost adjusted without any clarification or reports or proofs. Just mentioning bed charges, some prime tests and medicines (no clarification). Such is the worst experience of mine in a renowned hospital of yours.
My concern, I wonder people look up to you as God who gives another life. Such type of carelessness which cost a life of a person is pure commercial business act by your hospital, not a trust that helps the poor and the needy.
Now, all these explanation doesn’t mean I expect sympathy from you. I need a through explanation on this case. Expecting you to revert me on this earliest. Waiting for a prompt and positive reply from you, before me taking any further action on this issue.

Suraj Mulkhraj Sehgal.

]

On 08.06.2016 by walk i went to hospital for knee pain treatment, they suggested for left knee arthroscopic surgery and performed the same, while performing operation they administered spinal anesthesia that went wrong and started pdph and un bearable backpain & headache, i was there for ten day but no improvement, their reply is conservative treatment and takes times, on 17.06.16 discharged from hospital and shifted to hyderabad by amubulance as i could not even sit, i was in slant / lay-down position only for pain relief. From that day onwards till date iam taking treatment but no complete relief, after six months just i am able to sit and stand and walk no bendings and big movements. I was on leave for the more than 5 months.

They have damaged my back as life time.. Kindly may please be taken in to account of grievance and do the needful

I had taken treatment for my stomach problem from Dr. D N Amarapurkar, BOMBAY HOSPITAL on 10/10/2016 . After few days I started same problem . Today i visited to consult him, there staff told me to pay same 2000/- rs for follow up also. I refuse to pay at counter . they told me to talk to DR. Amrapurkar, Then i walkin to talk to Dr.Amarapurkar. As I started to tell my problems, He told me pay 2000/- very rudely, He even not listed my single word . Today I feel very insulting in Bombay hospital. And I return back to my home with out taking Dr Amarapurpar consultation .This is not a matter of money but he insulted me very badly .There is no proper rules in Bombay hospital, Every docter has its own rule .Most of the docter here are money minded, they did not even care for patient .
So as a common man i am telling you to take strict action against all such docters and make proper rules and regulation in Hospital, So that next time none of patient feel insult / Cheated Reputed hospital.

In patient are forced to buy medicines from in-house hospital pharmacy. Patients relatives are given only requisition number on a paper chit, without any details of medicines.
Things like diapers for patients, which are easily available outside at much cheaper price @Rs. 30, are sold @Rs. 150 per piece.
As per Supreme Court order, no hospital should force patients to buy from in-house pharmacy. Please take adequate actions against the hospital practice.
Relatives are asked to wait for hours to get the medicines.

Dear sir,

Ip no. of mr. 3940512
Ip no. of my father : 3940731

My father is hospitalized in bombay hospital on 12.10.2016 (room no.1008 in the name of mr. rajesh kumar dave) and discharged on 14.10.2016.in this regard, please note that hospital staff has wrongly given me discharge summary of mr. shishir kumar instead of mr. rajesh dave in which staff of your hospital brief me medicines which has been shown in discharge summary of mr. shishir kumar. after discharge of my father i left the hospital along with discharge summary (along with all documents) and immediately purchase medicines and given to father as described by hospital staff. after taking only one doze of medicines my father is unconscious and my family is in tension what happened they did not know. they immediately call me and i have seen that medicines which were brought by me on the basis of discharge summary is of mr. shishir kumar instead of mr. rajesh kumar dave.

You are requested to please immediately refund me amount of rs.600.66 towards medicines which were purchased by me from aaroyga (government medical stores) and take strict action to those nurses who are responsible for the same under intimation to me.

What happened if my father...

Today also my father position is not well and good becuase of wrong medicines due to those irresponsible hospital staff. if you not believe please contact me i will produce you all the documents which were wrongly given by your hospital staff as well as also see my father position.

I am not asking for penalty but your strict action against the staff who are responsible for the same is well and good so that in future nobody suffer from this type of situation.

If you are not taking immediate action i have no option but to take some more strict actions against the hospital as well as irresponsible staff.

Awaiting your immediate response.

Regards,

Sanjay dave
[protected]
[protected]@hotmail.com

My wife got operated on 27th August 2016 and there was no mention of any surcharge or related fine print additional costs by the Hospital authorities to us. Post surgery I have raised a huge protest against the Hospital Authorities in writing and have also issued a legal notice to the Trustees to stop this illegal charge. No patients are liable to pay additional cost over and above the medical fees as prescribed by the hospital.

Please see attached story in the Mumbai Mirror link shared below.

http://www.mumbaimirror.com/mumbai/others/Bombay-Hospital-sued-over-surprise-sur...⇄

I REQUEST EVERYBODY WHO HAD TO PAY SURCHARGE TO BOMBAY HOSPITAL TO PLEASE MAIL ME DETAILS ON PARESH.[protected]@MADISONPR.IN AND CALL ME ON [protected].

Many media houses including Hindustan Times, Aaj Tak, Times Now, TOI. I have officially complained to the charities commissioner today. Please tweet on #STOP HOSPTAL SURCHARGE. Let's create a movement against unscrupulous hospitals and save poor patients from being cheated. Many thanks for your support.

Some of the doctors here are very careless. They don't follow their own time table. I waited for about 3 hours to meet a doctor. His time was 12 afternoon but he came at 2:30 pm. This is very disgusting. Being a doctor they should be punctual. People come from all over the country just to get a good treatment here and they are just interested in money. If they are giving a appointment, they should be particular about it.

Bombay Hospital is providing general ward to patients, but general ward staffs is not proper communicate between patients relatives, If we anything ask with any staff, they will feel us General ward is not for a luxury service, staffs is insulting the relatives, no one giving proper reply and proper answer... This is my 4th experience, and i m facing harassment from hospital... Pls do something, i don't won't to do complaints, i just want to pass the feedback against birla's hospital and his reputation...

WHY IS BOMBAY HOSPITAL CHARGING SURCHARGE FROM PATIENTS ALREADY THEY ARE CHARGING HUGE FEES ON BILL OF 119492 S.C OF 18890.47 IS CHARGED ... FOR WHAT THIS IS CHARGED...NOW THE INSURANCE COMPANY IS SAYING WE WONT REIMBURSE YOU THE SURCHARGE AMOUNT... FEEL CHEATED BY BOMBAY HOSPITAL

Rs. 15, 000/= (5000 + 10, 000/=) paid as admission deposit for cashless knee replacement surgery on Dec. 9, 2014.. In-patient number: 1284473; NAME: VIRBALA SHAH Class: NW II Discharge Date: 12/12/2014 TPA: Health India tpa services pvt ltd. Have contacted Marketing section, at the instance of the Billing Dept, in person three time periodically after February 15, 2015 and made several calls regarding status of my deposit. The last call made on April 29, 2015. The stock answer:: "PAYMENT NOT RECEIVED FROM TPA OR MONEY RECEIVED BUT DO NOT KNOW FOR WHICH PATIENTS. ENQUIRE NEXT WEEK". TPA has settled the medical bill of Rs. 288115/= vide cheque no. CITIH[protected] dtd 5/2/2015 in full and final settlement of claims. Despite your Dept. Receiving full payment, why your marketing Dept. is withholding my deposit? Kindly explain. An immediate answer would be appreciated. Virbala shah

To, Whomsoever it may concern Bombay Hospital 6th April 2015 Sub: Misbehaviour with patient’s Family member Sir/Madam, This is to bring to your notice, an unfortunate incident that took place in Bombay Hospital, Indore(m.p). I vaishali Bundela was in the Hospital with my Mother on 2/4/15 for her dialysis, there was a mayhem in the unit amidst her dialysis. I needed some help and thus went to call the Nurse, when I reached there to ask for help an employee Mr.Avinash misbehaved with me. He rudely insulted me in front of many patients, other helpers and visitors. I was aghast and pointed out that his way was not appropriate, to this he said that what he had said to cause disrespect. At that moment though I could not inform the authorities but after coming home I called back at the hospital and inquired about the employee. Coincidently the man on the phone was the employee who had ill treated me, I lost my temper when instead of apologising he threatened and challenged me to go do whatever I wished to. This has caused distress to me and I have been mentally disturbed. We trust Bombay hospital and have always recommended it to people as the best hospital, but after this distasteful incident I have been in serious doubts about your services at hospital. I hope you understand that we with the patient at hospital are too distressed and if your employees instead of being cordial will misbehave and impolitely treat us we would have to take an action. Kindly take an action against Mr. Avinash or I would have to personally take legal action against Bombay hospital Indore for misbehaving and public shaming me. Do respond to my mail as soon as possible as my course of action depends on your action. Regards, Vaishali Bundela [protected]

Bombay hospital has charged me a surcharge which was not reimbursed by the insurance company. First I thought its a normal process. When I went for further treatment of my son at Lilavati hospital they didn't charged me any surcharge. Which looks strange to me. I think Bombay hospital is doing something illegal here.