Bosch Home India Complaints & Reviews

Hi,
It's very disappointing to see that a company like bosch' has poor servicing ethos. We have been struggling to get our repairs done for our bosch refrigerator since last 15 days as we have been sent from pillar to post and in different directions, even after spending lots of money just to get it checked and see what is wrong with the cooling system of our fridge.
Am putting my complaint number[protected] to see that my query is addressed with proper solution bu your team.

Looking forward to hear from you soon.

Regards,
Viraf shethna

We had purchased a fridge model above with z nr 00443 on may 2019 after the 5th month onwards we had complainted at bosch service agents to look after abnormal highly irritated loud sounds from the fan and belt backside of fridge followed by absence of cooling noted too. Service centre provided guys they had came as per complaint and switch on our non working status into manual observation after switch on power, though it may power off due to fridge were not working so. This history repeats 3times since from 2019and service providers never replace compalinted fan during those warrenty period.
At this covi19 time our zone declared containment zone unfortunately on april onwards the same fan issues started and roaring sounds leads into absent the function of fridge. Now we had compainted then they excused due to said corona 19 issue, finaly some guys reached and politly checked it and told its was due to fan issue, we must buy new one. Though our warrenty were finished.
I hope the same compalaint had registerd during the warrenty period and never suggested a replacement.
I hope you people notice the tricky game.
Shall we forced to approach consumer court and strong social media tagging the above issue.
Sincerly
Dr. Sheby francis

Bosch 6.5kg fully automatic top loading washing machine (Woe652d0in, dark grey) purchased through amazon.in invoice dated 27/08/2019.

Date of incident : 28/06/2020

After rinse cycle wter inside not being drained out

Dear sir/madam

I am an unfortunate consumer using bosch washing machine and dish washer. My washing machine is not drying from last 3 month and i waited due to special conditions of covid and requested after normal conditions. I requested with service number [protected] bt no call and response from service team.
I am tired of calling bosch service centre with paid calls but no one lift phone to inform status of my complaint and no response on sms as well. Kindly arrange to get the service as soon as possible we are suffering from last 3 months

Dr permod kumar gupta
[protected]

We had purchased new refrigerator of bosch kdn30vv301_ (34691) on may 2019 from dealer venus digital arecade chavakkad, trichur, kerala. Pin680506.
After the sale due to the abnormal irregular sounds, &excess leaking the outflow water from the base of the collection tray the fourth month we had complainted.
They approached and done something during the warrenty period.
Again after 5 months complainted through the dealer venus digital arecade due to the warrenty zone for again the horrible sounds.
Now 12/6/20 we had complainted again with loss of working condition of base, fridge but freezer is ok. Food products become spoilt. Though our dealer venus registred but they were given covid 19 as a reason.
Meanwhile big noises were raised so we complainted but nobody comes.
Again freezer also dead.
We are stucked.
We disappointed ☹️.
Do as early as possible. Our kids were troubled and stroke patient father alsowe are 7 in numbers.
Please
Sincerly
Dr. Sheby francis.
20/6/20.

Hello... This is subhash bawali from bilaspur chhattisgarh india. My washing machine is not working properly. Could u plz send someone toh fix it out.

Thanks

Sir/mam,

My father has purchased bosch washing machine model no : wab20267in dated 27.02.2019, from a showroom called sonovision, area dwarkanagar, visakhapatnam.in feb 2020, it has been observed rust on the top of the body of left hand side. We thought maybe it is some dust, later we came to know it is not dust, it is rust, as it started gradually increasing.in march 2020, i was continuously calling customer care. Whenever i called, the only reply, i got all the customer service executives are busy, you will receive a call back shortly, but i never got a call back. Then i tried through local service centre. Service executive came and simply said we need to buy new front panel, apart from that nothing can be done. Being a reputed brand, is this type of product sold to customer which gets rust within a year. Whereas my parents hardly they use 2-3 times a month. Request you to resolve this asap.

My bosch 7 kg fully-automatic front loading washing machine (Wak24268in, silver/grey) isn't working and the customer service number is not being answered [protected]. What am i supposed to do?

I have a recurring problem with the dish washer bought in 2016. From 2018 the error which says 'check water'. I had to pay for every technician visit and the problem was never solved. A few days later the same message would appear and the machine would stop. Replacing a spare also failed. To lodge a complaint and or the technician to attend would take several weeks. The customer care would now attend my call and disconnect. The machine has not worked completely for the past 6 months and did not serve me during the lock down days when it was much needed.

I bought the bosch washing machine and got it delivered to me by 9-june-2029, but the demo installation is still pending. There has been no contact made by anyone from bosch.

I registered a complaint for fixing my washing machine on 30th may. Till now nobody has contacted me or every time i call the number i get the same reply we are looking into it. It has been 15 days. Is this a customer should be treated from a reputable company? The washing machine got disrupted after 6 months and now they are refusing to provide services.

Hello,

I bought a washing machine from amazon.

From the inception only i am facing problem with the kind of service being offered from bosch. For the installation only i waited a lot.

Now my machine is in dead state from last 6 months even it is in warranty.

Series of complains :

First complain : 29 dec 2019
Complaint number[protected]

I have waited 2 months and called back again on 29th feb 2020.

Secand complaint number ; 29th feb[protected]

No one visited to my place. Its actually very very bad.
Your executive told that engineer will visit shortly.

3rd is on 23rd of march. No one visited yet.

Again i registered a third complain :[protected]

We don't have a spare washing machine and struggling like hell.

I believe enough is enough. Is this the service being provided by the bosch. On paper correct me if i am wrong that engineer should reach to the product within 48 hours.

I did not bought the product free of cost. Its my money please value for my money.

Now today again i have called and again registered a 4th complain (Complaint no.[protected]

I have written many mails but none of them got answered.

My product is dead from last 6 months.

Satish kumar sharma

Hello team,

I am experiencing worst service experience. Your pathetic service in summer session. It has been more than 15 days our fridge is not being repaired.. Service guy said if you need bill then you need to wait.. Without bill he can fix it right away..

What kind of quality control you have, is this how you work?

Kindly resolve the issue,
Thanks & regards,
Lalit

Hi,
We have ordered bosch washing machine via flipkart and received with damage.
The parcel has been opened by bosch service engineer only. He said that he will order for spare part which got damaged and will come again for installation once we received the spare.
Now he has closed the request saying that installation completed with wrong info.
We are getting more irresponsible answers.
Invoice no :fac3r[protected]

I complained against my refrigerator on 31st may. Engineer visited on 1st june and said this part is not available and will be available within week. I called him on 8th and he said we need 10 more days.in such a hot weather how what will we do. I told him about the condition in this hour of need.

Hi Team,

I have been writing to flipkart a lot of times and they are asking me to contact you for the exchange and installation of the product.

The order details are as follows for the Bosch Washing Machine
Order id:[protected]

I have already raised a complaint with bosch. You can probably find it with the name of my husband Daya Shankar Agarwal.

We have faced immense difficultly due to insufficient services provided by both the companies. Please get it exchanged asap as it is impacting the name of the company Bosch itself providing so poor customer service already.

I hope you can understand the situation in which I am, as a customer.

Please contact me on [protected] in case required.

We bought bosch - due to its brand, engineering design, and production. We thought and hoped we not hit any problem. We followed the procedure recommended for washing machine - cleaning and proper load. Out of sudden we hear loud noise - not normal and also some smoke. We contacted customer service and requested for help. After multiple call, service engineer visited for just couple of minute and told that whole has to be replaced. It cost 1/3 of the purchase cost of washing machine. That too just after a month expiry of 2 year warranty period. We are just wondering, what is bosch engineering design? Is it purposely build to fail just after warrant period? Can't replace just that part alone?

We are ready to pay the amount, but like government - they are saying order is progress and it is other department problem etc. But our problem is not resolved for more than 2 months.

Purchased a washing machine from bosch on 8th may. The machine was faulty and the bosch technician told to replace. It was not replaced for 2 weeks and then i raised a request for refund. Still waiting for refund. Pathetic service from bosch and the people working in bosch

Washing machin bosch wak 2426sin
It's been 5 months since i purchased. Now the problem has started coming in it.
1. Error 17
2. Washing liquid & comfort liquid not caching.

I bought a machine from a vendor named achin, who is a dealer of bosche. He didn't tell me that installation cannot be done immediately. Instead when i asked him when the service engineer will come, he started arguing in a high pitch that he doesn't have any information and can't help beyond this point. I asked him why he sold machines by giving a false picture to us. Now at least he should accept his mistake, but he didn't even accept and continued to shout on me. Now we have a machine but can't use it as no service engineer is coming and doesn't have any clue when he will come. So just want to tell other customers who are going to purchase from this vendor not to believe in him as he will deliver the product but hide information about the installation service. Here is his contact number [protected].