Bosch Home India Complaints & Reviews

My front load washing machine model no. WAB20267IN/30 has stopped spinning from today morning. The machine was purchased in 8 Feb 2020 already on 23 Sep 2020 a complaint was raised that the machine was not working and service was done only after 15 days.

Now the problem happening today. we were under the impression that Bosch was a company with good quality unfortunately it turns out to be negative.

Expect your support to get this problem fixed.

I had issue with washing machine which was not going to spin or rinse after the wash first time when i lodged the complaint the technican comes home just cleans the water pipe and collects service charge of 800 and leaves after testing it had the same issue so i raised another complaint now the second technican calls up and says he has orderd a prc to be chnaged after couple of dys this guy vists and chnages the PRC collects the amount of 1200 and leaves after testing the machine has the same issue so i raise another compalint and asked for senior technician no the senior technician comes home he checks and he said some board might be the problem and they order for that board after couple of days another technician vists home and changes the board and collects 5550 and leaves after testing the issue is not resolved when i call him he says he is waiting for senior technician and this is in mysore now i feel no one in bosch service center is trained they are just doing R&D on our machine and the main moto of these technician is to some how sell some part and make money i feel bosch has the one of the worst service center

Good Evening Sir!
I would like to bring to your kind notice an unpleasant incident experienced by me on the purchase of a BOSCH refrigerator from one of your dealers, M/s. Lakshmi Electronics in Chennai on 26.09.2020, vide their invoice No.1311 for Rs.37, 000, which was duly delivered and installed in my residence by the company's technicians.
At the time of purchase, I was also offered an extended warranty of 3 years on the product on a payment of Rs.1, 899/- which was paid by me, and a Job Card was issued by the Authorised Service Provider, M/s. Om Sai Ram Enterprises, vide their Receipt No.1750 dated 26.09.2020.
After about a month, some manufacturing defects were noticed in the refrigerator and brought to the notice of the dealer, who arranged to have it inspected by the company's technicians/engineers. They identified/certified the defects and recommended for replacement of the refrigerator.
We could not, however, get the replacement done, since the same model, with the required specifications was not available with the dealer, even after having waited for a month. We, therefore, contacted the sales in-charge of your Chennai Region, Mr. Joseph, who arranged to get the replacement done through another local dealer, M/s. VIVEK & co., Adyar, Chennai, vide their Order-cum-Receipt No. SOJ[protected] dated 31.12.2020, and the product was replaced. I was also told by Mr. Joseph that the extended warranty amount would be transferred to the replaced refrigerator by the previous dealer.
I, therefore, took up the matter with M/s. Lakshmi Electronics, who have been asking a lot of questions about the purchase and the episode of replacement, thereafter, including the details of the technicians/engineers involved in the installation and certification for replacement, etc.
Today, I have been informed by them that they are unable to do anything in the matter, because the receipt for the extended warranty was not issued by them, but by the Authorised Service Provider, M/s. Om Sai Ram Enterprises! This has come as a huge jolt to me!!
I have also informed Mr. Joseph regarding this development, who has also not been able to do anything in this matter.
I, therefore, request you to look into the matter, and arrange to sort out the issue of transferring the extended warranty to the replace fridge amicably at the earliest.
Seeking your immediate attention and action, and looking forward to your reply.
An irate customer,
S. Arjun,
18, 4th Cross Street, Indiranagar, Adyar, Chennai 600020.

Dear Sir/Madam,

I have purchased 'Bosch 8 kg Inverter ExpressWash Fully Automatic Front Load washing machine with In-built Heater White (WAT24463IN) on 15th Oct 2020. Machine ran into a problem in second week (probably on 14.01.21) of January 2021. I have placed a complain about the same on the same date.

From service centre, I have been informed that certain parts need to be replaced so they have lodged the complaint and that part will come from Chennai and would take about 15 days or so. Since then and till date, when ever I call at the service centre, FIRSTLY they are not receiving the phone calls and if they do they are buying more time and according to them they themself don't know about the status of the replace part.

I have found the service level is very SUBSTANDARD and very much UNSATISFACTION about my choice.

Please note: Kindly let me know how much time I have to wait further and when can I expect my washing machine be fully operational...

Reference: Service Centre Contact No.
Contact No 1. : [protected]
Contact No 2. : [protected]
Contact No 3. : [protected] (Mr. Subham)

Thanks

Bodhisattwa Mondal
Chandpara bazar, North 24 Parganas P.O-Chandpara, P.S-Gaighata. Chandpara Cinema, Chandpara Cinema Hall Bangaon - 743245, West Bengal (INDIA)
Phone number [protected]

There is a cloud of smoke in the machine when the machine in spin mode. Technician says bearing is damaged so need to replace the whole DRUM (10, 000 Rupees).

This is not the way to repair. Should I need to change the whole drum from every small mechanical issue?

So you guys selling spares. No doing any repair work. Then that could have been told by the customer care. NO need to send a Technician and charge for that too in name of service.

Now when I see the service sheet says 1.5hr service, but the inspection happened for 15 mins inspection. (Total 30 min as the technician on the phone with other customers). you charging 800 Rupees which could have been informed on the phone. As you guys don't repair.

What is the need to change Suspension? if the drum bearing is damaged?

Dish washer was purchased on 21/06/2020. After installation water was leaking from front door. Many complaints were made but no response till date and the problem persists. Complaint number- BOF310720F500632 Dated- 31/7/20

This is further in continuation my complaint, somebody came to attend the complaint of the machine to my entire disappointment he informed that the machine which was sold to me, the model has been discontinued. This fact was never been brought to my notice while i was selecting the machine i there for wish that matter should be shorted out with the dealer that he should not play foul rather explaining to the customer all facts. The shot of practice should be stop.
In all fairness of this issue this machine should be remove and new machine should be provided to your valued customer.
i hope the whole issue is very clear only action should be taken to square this uncalled issue.

I am desperately want to bring to your notice before going to costumer protection send. I constantly reminding your dealer regarding day one complaint of leakage of washing machine. But to my entire dissatisfaction your dealer is not attending to my complaint for the last about two months.
Probably your dealer has supplied me defective and rejected piece.
Now there is a option that this piece of washing machine be replaced immediately. Otherwise i have no option but to take this matter to department of consumer protection cell Govt. of india New Delhi.
Hope you will do me fever without spending any more time to remind to your dealer who supplied me defective piece of washing machine.
Please Contact +91-[protected]

The product as told by your technician himself during the time of installation itself has an issue of full current leakage from all over the dishwasher body and we have not used it even once after demo due to safety precautions and no consideration is done from company or dealer side even after several complaints made both to the dealer and customer care service, only complaint nos are being provided. The technician who visited has put up a report of earthing to be processed at our home and as said by him that "all Bosch product has this issue and we would not have purchased Bosch dishwasher but of some other company"". But we don't have any earthing issue at our home and all other electrical appliances are working properly without leaking any current.And moreover earthing is done at places for safety purposes not for any new product which is faulty and leaking full current since the day of purchase. We have purchased it on 25 th Dec 2020 and as the product is in warranty we want this dishwasher to be returned and refunded as we do not want any such unsafe product for any mishappening to occur. Complaint was lodged to the dealer within a week of purchase and then severally and then to the customer care on 21st 28th 30th jan2021 but no follow up or action is processed for any solution. Complaint no [protected], [protected],
[protected].latest on 30th Jan 2021
[protected].but no action since then no follow up call nothing.
As I have purchased this dishwasher for my parents who are senior citizens and have no domestic help . They are being very frustrated both by the replies of the dealer and technician and they have to visit the shop at intervals for appropriate solution to this which itself a task causing great inconvenience to them as well as to me as I'm working and can't give this much of time daily for this issue. I have invested in this product for convenience to my parents but am feeling much disappointed.
Kindly get this dishwasher returned and refunded as we are very disappointed with this purchase and with the services and customer care.

Dear Sir /Madam

We are living in sivarao street, Satyaranarayana Puram, Vijayawada
We are facing so many problems with street dogs.Almost 15 street dogs are living here.They are biting so many people here we are one among them.it has bitten almost 10 people. We have given so many complaints but there is no action yet. 10 days before a vehicle came and took some dogs but after 3 days again they left them here again.please take necessary actions to get rid of it.we are suffering slot.We are not able to send our kids outside. Please take necessary action as soon as possible.

Thankyou
Regards
Haritha

Cash back code not yet received

Model Number : WAJ2826IN

Category : FAFL

Service number :[protected]

Purchase date: 11/11/2020

I purchased a Bosch washing machine 4 month ago from a store in chennai. I was told the installation engineer will arrive the next day for installation and I can purhcase an extended warranty from him directly.
I paid the amount for the extended warranty to the engineer next day, he did not provied me a receipt, he said he will need to register it once he reaches office and I will be receiving an email with additional warranty information.

I've been reaching out since then, I'm not receiving a response from the service center nor the receipt

This is highly unacceptable. I'd like my issue rectified.

Sub: True Mixx Mixer Grinder out of service after use for less than 12 days

On a great regret I am composing this mail, having believed in BOSCH company, as good brand, bought Bosch True mixx Mixer Grinder 1000W MGM8842GIN8509, On 31/12/2020 from BOSCH Authorized Dealer: Sapthagiri Enterprises, Kalidasa road, VV Mohalla, Mysore 570017.

Grinder stopped working with smoke from the device on 12th Jan 2021. We called the authorized dealer and registered complaint at [protected]. The person who picked the call replied to us that this would happen if the machine is used 5 to 6 time. Even if 5-6 times grinding should not cause this issue. Also our earlier mixer grinder was sent for service once in eight years(Bajaj Twister Mixer grinder) This shows that the machine once comes to our house it become family member and we use it with care. We brought the machine for home use not hotel business or Juice business. This is not acceptable response from the responsible person at the reputed brand authorized dealer.

After Registering for service on 12th Jan 2021, the service executive picked up the product on 13th Jan 2021, and told within 2hrs will get the response, After 2hrs when called again, he responded that he would revert back as he is outside and not at the service center. We again called after 8hrs later then we came to know that no engineers available to check. and sent SMS

Job NR: [protected]

to follow-up SMS: B[protected] to [protected]

On 14th Jan 2021 Technician called and informed us that they will keep the Mixer grinder under observation. We do not know the reason why the new machine to be kept under observation as this machine is tested ok from the manufacturing unit.

However, we respect your routine procedure, but so far we did not get even a single response from your service center about the status of the machine. We expect a better customer service from your end.

With these service delays customers will lose faith in brand. We are disappointed as the new machine is under major repair and it has been kept on observation. We need the machine for daily use. Hence please replace the Mixer Grinder with new one.

If we do not get a favorable response from you for the above issue, we are left with no other alternative than to file complaint at the consumer court for this issue, negligence and mental agony caused. We may also share in social media for a greater audience if our request is not addressed at the earliest

Awaiting favorable response

Attached for your reference

1. Tax invoice

2. Warranty Card

3. Bosch product registration

Regards,

Roopa Krishna

Hello Service Team,
My Washing machine is 2.3 years old. I am getting an E-56 error and continuous beep sound.

Raised the complaints and I am receiving the multiple calls from different local technicians rather than prompt Bosch service center technicians.

One technician reached home and without diagnostic asking to replace the motherboard and Display boards, the reason is due to insects lying on the PCB's.

After his removal of PCBs and now the machine is not getting any powerup. He is asking us to change the power cord.

looking for the prompt service person who can deal with Bosch washing machines.

My Phone Number is [protected]

Thanks and Regards, Sankar Balaraman

My Washing machine is 2.3 years old. I am getting E-56 error and continuous beep sound.

Raised the complaints and I am receiving the multiple calls from different local technicians rather than prompt Bosch service center technicians.

One technician reached to home and without diagnostic asking to replace the mother Board and Display boards, reason is due to insects are lying on the PCB's.

After his removal of PCB's and now the machine is not getting any powerup. He is asking us to change the power cord.

looking for the prompt service person who can deal with Bosch washing machines.

My Phone Number is [protected]

We have been requesting for the refund of money as our machine is not functioning properly inspite of multiple visits by mechanic, but issue is not resolve. We are facing problem since one month. Please refund as soon as possible.

THERE IS NO HOT WATER WASH. Vessels are not cleaned well.

I have raised the complaint 2 time in customer care regarding noise is coming in my fridge, they have responded promptly but problem is still persist. 1st time changed sensor for this and 2nd they came and done something and said it will not happen again. And they informed if sound came again just hold the fridge for some time and the sound will go. This is the way that service engineer told. The sound is also coming mostly in the night time when we are sleeping. My fridge is completed just one year and is extended warranty. This really unexpected from Bosch. I have used only 2 fridges in my life so far and both i have replaced due to no of years worked. I am really fed up the Bosch.

Dear Bosch,
Your team continues to disappoint me and cause great inconvenience to my family. It is more than a month and the issue has not been resolved yet. Everyday, I am making repeated calls to your service manager Swapnil and all I am getting is false promises. Till date, I have never received a proactive call from him giving any update and every time he makes a commitment, I have to follow up by calling him 2-3 times.

I would like to know if there is an internal complaint redressal mechanism within Bosch or there is no other option than to go to a consumer forum.

I have not paid a premium price for such a useless service and I would like to try all my options now. Though I am not expecting any response from you, I am sending this email for my records.

Here is a summary of timeline:

First Complaint Lodged - 21st October 2020 (Complaint Number[protected] Response from your team: The machine needs some part replacement and it will be done in a few days.
Second Complaint Lodged - 26th October 2020 (Complaint Number[protected] The engineer closed the previous complaint without ordering the parts so asked me to raise this complaint. Nothing happened after this complaint.
Issue Raised at service.[protected]@bosch-home.com and Twitter Handle of Bosch - 28 October 2020 - I had raised it to this level and even then, it took 7 days for you to respond.
Engineer Visit After Escalation - 5th November 2020 - I spoke to someone named Swapnil, who claimed to be the Service Manager for Pune, and he said that I will get the replacement in 10 days.
Commitment Date of Replacement - 15th November - Till date, nothing has happened and all I am getting is false promises and baseless commitments.

Regards
Pratik Bakore
[protected]

My Machin's drummer initially got locked later I could open it but it's not moving and the machine isn't working causing me extreme inconvenience