Bosch Home India Complaints & Reviews

I purchased a Bosch washing machine 4 month ago from a store in chennai. I was told the installation engineer will arrive the next day for installation and I can purhcase an extended warranty from him directly.
I paid the amount for the extended warranty to the engineer next day, he did not provied me a receipt, he said he will need to register it once he reaches office and I will be receiving an email with additional warranty information.

I've been reaching out since then, I'm not receiving a response from the service center nor the receipt

This is highly unacceptable. I'd like my issue rectified.

Sub: True Mixx Mixer Grinder out of service after use for less than 12 days

On a great regret I am composing this mail, having believed in BOSCH company, as good brand, bought Bosch True mixx Mixer Grinder 1000W MGM8842GIN8509, On 31/12/2020 from BOSCH Authorized Dealer: Sapthagiri Enterprises, Kalidasa road, VV Mohalla, Mysore 570017.

Grinder stopped working with smoke from the device on 12th Jan 2021. We called the authorized dealer and registered complaint at [protected]. The person who picked the call replied to us that this would happen if the machine is used 5 to 6 time. Even if 5-6 times grinding should not cause this issue. Also our earlier mixer grinder was sent for service once in eight years(Bajaj Twister Mixer grinder) This shows that the machine once comes to our house it become family member and we use it with care. We brought the machine for home use not hotel business or Juice business. This is not acceptable response from the responsible person at the reputed brand authorized dealer.

After Registering for service on 12th Jan 2021, the service executive picked up the product on 13th Jan 2021, and told within 2hrs will get the response, After 2hrs when called again, he responded that he would revert back as he is outside and not at the service center. We again called after 8hrs later then we came to know that no engineers available to check. and sent SMS

Job NR: [protected]

to follow-up SMS: B[protected] to [protected]

On 14th Jan 2021 Technician called and informed us that they will keep the Mixer grinder under observation. We do not know the reason why the new machine to be kept under observation as this machine is tested ok from the manufacturing unit.

However, we respect your routine procedure, but so far we did not get even a single response from your service center about the status of the machine. We expect a better customer service from your end.

With these service delays customers will lose faith in brand. We are disappointed as the new machine is under major repair and it has been kept on observation. We need the machine for daily use. Hence please replace the Mixer Grinder with new one.

If we do not get a favorable response from you for the above issue, we are left with no other alternative than to file complaint at the consumer court for this issue, negligence and mental agony caused. We may also share in social media for a greater audience if our request is not addressed at the earliest

Awaiting favorable response

Attached for your reference

1. Tax invoice

2. Warranty Card

3. Bosch product registration

Regards,

Roopa Krishna

Hello Service Team,
My Washing machine is 2.3 years old. I am getting an E-56 error and continuous beep sound.

Raised the complaints and I am receiving the multiple calls from different local technicians rather than prompt Bosch service center technicians.

One technician reached home and without diagnostic asking to replace the motherboard and Display boards, the reason is due to insects lying on the...

My Washing machine is 2.3 years old. I am getting E-56 error and continuous beep sound.

Raised the complaints and I am receiving the multiple calls from different local technicians rather than prompt Bosch service center technicians.

One technician reached to home and without diagnostic asking to replace the mother Board and Display boards, reason is due to insects are lying on the PCB's.

After his removal of PCB's and now the machine is not getting any powerup. He is asking us to change the power cord.

looking for the prompt service person who can deal with Bosch washing machines.

My Phone Number is [protected]

We have been requesting for the refund of money as our machine is not functioning properly inspite of multiple visits by mechanic, but issue is not resolve. We are facing problem since one month. Please refund as soon as possible.

THERE IS NO HOT WATER WASH. Vessels are not cleaned well.

I have raised the complaint 2 time in customer care regarding noise is coming in my fridge, they have responded promptly but problem is still persist. 1st time changed sensor for this and 2nd they came and done something and said it will not happen again. And they informed if sound came again just hold the fridge for some time and the sound will go. This is the way that service engineer told. The sound is also coming mostly in the night time when we are sleeping. My fridge is completed just one year and is extended warranty. This really unexpected from Bosch. I have used only 2 fridges in my life so far and both i have replaced due to no of years worked. I am really fed up the Bosch.

Dear Bosch,
Your team continues to disappoint me and cause great inconvenience to my family. It is more than a month and the issue has not been resolved yet. Everyday, I am making repeated calls to your service manager Swapnil and all I am getting is false promises. Till date, I have never received a proactive call from him giving any update and every time he makes a commitment, I have to follow up by calling him 2-3 times.

I would like to know if there is an internal complaint redressal mechanism within Bosch or there is no other option than to go to a consumer forum.

I have not paid a premium price for such a useless service and I would like to try all my options now. Though I am not expecting any response from you, I am sending this email for my records.

Here is a summary of timeline:

First Complaint Lodged - 21st October 2020 (Complaint Number[protected] Response from your team: The machine needs some part replacement and it will be done in a few days.
Second Complaint Lodged - 26th October 2020 (Complaint Number[protected] The engineer closed the previous complaint without ordering the parts so asked me to raise this complaint. Nothing happened after this complaint.
Issue Raised at service.[protected]@bosch-home.com and Twitter Handle of Bosch - 28 October 2020 - I had raised it to this level and even then, it took 7 days for you to respond.
Engineer Visit After Escalation - 5th November 2020 - I spoke to someone named Swapnil, who claimed to be the Service Manager for Pune, and he said that I will get the replacement in 10 days.
Commitment Date of Replacement - 15th November - Till date, nothing has happened and all I am getting is false promises and baseless commitments.

Regards
Pratik Bakore
[protected]

My Machin's drummer initially got locked later I could open it but it's not moving and the machine isn't working causing me extreme inconvenience

Extended warranty
model sms60l12in
fd serial 9701
consecutive no 423
date of purchase 30.06.2017

i had purchased bosch dish washer and same is in extended warenty up to 29 june 2021.I made complaint for not working and the same was attended lakshmi associates, madipakam, chennai..
As i was told online no charge in any repair up to 29 june 2021.After attending defects they are charging rs 800.I...

I am Piyush jain, Chandrapur maharashtra 442401 India.
I bought a new dishwasher on 30/10/2020 and today it is 24/11/2020. I had registered a complaint with your service centre on 20/11/2020 that my dishwasher is showing a error code of E15. None have come to check my machine since then. It's less than a month I had bought this machine. Please fix my machine immediately.
[protected]

Registered a complain to BOSCH for its under warrenty product . one month passed no one turned on at my door for its service . on first day of complain the technician visited and confirmed part fault and will replace once he receives . in between 21st oct to 22nd nov crossed but no solution . wrote 8 mails to BOSCH but only assurance i have received . pls help ([protected]@gmail.com)...

We have purchased bosh washing machine at May 2017 from Croma Velacherry.

During the rinse, we could see that the smoke kind of burnt smell is coming from clothes. The moment we hit upon the issue, we switched off the washing machine. We had ran the drum clean program as per booklet. Your demo person did not gave the instruction for how to run the drum clean program. And he also suggested that you can use the machine as it is. Monthly we used to clean our washing machine using your powder.

When we call for service, he told that it would cost around 10000 rs. Please do a favor for us with discounted price.

I have purchased Bosch washing from your dealer, IHAM DIGITAL, CALICUT, in the month of August 2017.
The machine worked well but a few days back it has noise while working.
I have registered a complaint to the customer care and technician came .
As per his report the drum has to be replaced which costs around ₹10000.

As the drum has got damage within a short period of 3 years I am asking whether there is any chance to get it repaired without any cost.(the IFB machine I have used earlier has got damage after 12 years ).

Hi,

I have a SMS46KI01I/13 bought in Oct last year. The rack clips keep becoming loose and don't work effect hence a complaint was raised over the customer care. Since then I have complained multiple times to no avail. Eventually I reached out to the are manager customer service and he says he cannot help me replace the rack clips and I will infact have to purchase the entire rack for 1475. I need 1 of the attached clips only and I am being forced to purchase the entire rack instead. How is that even a logical resolution?

Created a service request for an issue with vibration after 10 days of installation of new washing machine.
Engineer visited and explained about extended warranty and said it was valid only for that visit. So I obliged and handed over a cheque for extended warranty.

Now its been more than 1.5 month and no news on cheque / extended warranty.
When i call the technician, i was told that t will be processed. br...

I recently bought a bosch 3 burner hob gas stove 3 months ago, but ever since my life has been hell. 1 week into the product using the ignition went out, it didn't work. registered a complaint which took 2 weeks to reach back. had to arrange for an alternative stove until then. during that period the gas leakage was so high and created a dangerous environment in the house. the technician fixed it 3 weeks after the initial complaint. 2 months after that incident, the small burner stopped working and the big burner was generating strange load sound while trying to ignite. the gas leakage continued after this event. registered a complaint about the issue and as expected they took 2 weeks to get back. the technician said both the burners have been damaged and this will not come under warranty.

i had high hopes for the company products but so far it has been a hellish experience. a poor product, the worst customer service in the industry. the gas leakage is so bad that it turns my house into a fire hazard zone. The response from the service department has been "shell out 8k in order to replace the burners". are you guys kidding me, why the hell am I supposed the shell out 8k for a brand new product which I bought for 20k. I have not received any assistance or help from the company or the agent, this is no longer tolerable and the product has turned into a life hazard in my house. i really need something to be done from the company's side to fix this issue.

I purchased front load washing machine on 06/11/2020. But till now no technician visited and not installed the same. Merely selling the product not serve the purpose, it is the duty of the company to the item sold must be put in use by the customer at the eatliest. So installation must be taken place immediately, not more than a week . Hence i request to take up the matter and arrange to install the same immediately.

Not sayisfy with machine

I purchased one Bosch washing machine on the date of[protected].from Home appliances shop in kochi Name Fridge House .model no Bosch WM WAB 16060IN.its a front load washing machine. Before 2 years o[censored]se it's stared rusting it's front side bottom. Now in this 3 months it's got rusted very badly. (pic of rusted area I am attaching) I complain to Bosch service. Technician called me in the morning and said he is one the way. He asked me about the complaint I said its rusting problem. The technician told he is on the way. When I said its rusted. He is not interested to attend. He came to check my complaint in the evening 6 clock. From the first impression I feel bad on service. He came and check and said he will send pics and inform next day. After more than 10 days Ii didn't got any call from the service centre. So I to call to the technician .Then he said he didn't got any response from top. After 6 more days (total 16 days) I received a call from service adviser. That was very irresponsible question he asked me first that. Sir.. There is a chance to get rust on top load washine machine.i replayed to the advisor that I am not using top load. I am using front load.. He said sorry... And said sir we can't do anything for this rusting problem. So I am complaining on this way. From this reputed Bosch brand I never. Expect this. If it can solve on this way. Plz do. Thankfully. Rijo Joseph. I am attaching pics.( my contact no -[protected])