Bosch Home India Complaints & Reviews

Dear BSH Consumer Care
I have the above machine Serial Number[protected] purchased around 2008 in Mumbai from your Showroom

It has give us good service till early this year. Sometime around 3 months ago we handed it over to your service center in Pune. After more than 3 months we have been informed that since the machine is over 13 years old you are unable to find the necessary spares to repair it.
( Complaint No[protected]
Instead as a good will offer you have offered a good discount on a new Coffee maker

I also understand that the similar model has been discontinued in India and you the only beans to coffee machine is a built in machine which costs over Rs 2 lacs !

This reflects very badly on BSH and i would request some solution be found to repair my machine or obtain an identical machine at discounted price from your overseas operations where it is available

I look forward to a positive response

Regards
Gautam Mani

I purchased my bosch washing machine in aug 2016, thinking bosch to to one of the best appliance. Now not more than 5 years, the drum has broken down with rust( as said by the technician). and he says drum may cost 10000!! Thinking why i spend my money by opting for a bosch, i could have easily bought any other company washing machine for half the price, and would have lasted more than this...

Recently on 31st may, I registered a complaint regarding my washing machine stopping in the middle of wash with tap symbol blinking, so next day the technician visited but was not able to identify the problem so he left collecting service charger without without giving bill. Yesterday I registered new complaint requesting new technician but there no response form customer care they referred me to same technician and he is not lifting my call. So kindly request you to look into this issue.

I have a two door fridge of Bosch purchased in 2016.The bottom fridger door was not closing properly hence we comlained on 19 may. Technicialn visited and adjusted the gasket. Cleaned the motor and compressor behind the fridge as he said it is getting heated up.
Complain number[protected].
There was no process of identifing authenticity of the bosch service provider nor did we get any receipt from bosvh for Rs 800/- service charge. Even no feedback call from Bosch which should be must
After that we found that the ice is not forming in the fridger. So we lodged complaint again. Same person visited and said gas is chocked up and after twodays he sent two persons who did some work. But now the entire fridge is not working.
We are very much apprehensive about genuinity of service providers. Also we want to pay to Bosch certified mode with a receipt. Why should we pay to the service provider on his google pay ?

Dear Official,

Warranty_Complaint_[protected] raised to BOSCH on 10.05.2021.Refrigerator gone dead due to faulty Inverter module on 06.05.2021.Same incident happened in the month of April'20 during warrenty.Now it has been happened after warrenty period.I have raised that the same is happening due to faulty design of module/any internal issue with refrigerator.
But they are misguiding that due to voltage surge this had happened.But in service report they are mentioning due to high voltage the incident occured.But I am having Voltage stabilizer.It is installed to avoid any high voltage fluctuation for additional safety.All specifications of voltage stabilizer submitted to BOSCH also.Where clearly mentioned by stabilizer company that it arrest sudden spike in voltage also.Although Refrigerator manufacturing company confirms that their product does not require any additional voltage stabilizer.Though I have installed stabilizer for additional safety.

In such condition I had requested to extend product warrenty period as much as possible.For this I am ready to give charges also. I have written several mails also for this.

But company is not entertaining me and showing vague reason, as they are cheating with the customer by suppressing their internal product design issue.As such incidents happened 2 time in almost 1 and half year.

Now after several trying through mail and telephonic conversation, I am writing this to your forum for resolution.Frankly speaking last 1 & half year I could not use this fridge satisfactorily.At present I am severely suffering during this lock down period.

Please help to have extended warrenty or company will replace this refrigerator with new one with extended warrenty.Extended warrenty charges shall be borne by me.

Thanking Yoy,

Yours truly,

Suman Dutta
Jamshedpur
Jharkhand
Email:[protected]@yahoo.in

Encl:Service Report

Note:Please ignore my earlier complain.In that complain attachment was wrong

Warranty_Complaint_[protected] raised to BOSCH on 10.05.2021.Refrigerator gone dead due to faulty Inverter module on 06.05.2021.Same incident happened in the month of April'20 during warrenty.Now it has been happened after warrenty period.I have raised that the same is happening due to faulty design of module/any internal issue with refrigerator.
But they are misguiding that due to voltage surge this had happened.But in service report they are mentioning due to high voltage the incident occured.But I am having Voltage stabilizer.It is installed to avoid any high voltage fluctuation for additional safety.All specifications of voltage stabilizer submitted to BOSCH also.Where clearly mentioned by stabilizer company that it arrest sudden spike in voltage also.Although Refrigerator manufacturing company confirms that their product does not require any additional voltage stabilizer.Though I have installed stabilizer for additional safety.

In such condition I had requested to extend product warrenty period as much as possible.For this I am ready to give charges also. I have written several mails also for this.

But company is not entertaining me and showing vague reason, as they are cheating with the customer by suppressing their internal product design issue.As such incidents happened 2 time in almost 1 and half year.

Now after several trying through mail and telephonic conversation, I am writing this to your forum for resolution.Frankly speaking last 1 & half year I could not use this fridge satisfactorily.At present I am severely suffering during this lock down period.

Please help to have extended warrenty or company will replace this refrigerator with new one with extended warrenty.Extended warrenty charges shall be borne by me.

Thanking Yoy,

Yours truly,

Suman Dutta
Jamshedpur
Jharkhand

Enal: Service Report

I have purchase a Chimney and Hobs of Bosch products from Sahu Agency, Patrakarpuram, Lucknow 226010 on 20th April 2021.
After purchaging for Installation of these products, technician charge Rs 1550, but not provide me any authorized receipt . When I complained to Bosch customer service, got no solution. Bosch company not certified that, that amount is correct or not?
My complain become mocking for Bosch Company.
They did not taking seriously. They only said-
We apologize for the inconvenience caused to you.

This is in regards to my service request number[protected] which was registered on 19th April 2021.

I have a bosch 2 door refrigerator of around 400 ltrs. I registered a complaint of PCB failure (as per my knowledge) and the technician did visit and ordered for a display unit. within a week my fridge just stopped working at all.
Your intelligent staff including the technician and the branch guy named Achit assumed that the controller or condenser is gone without any visit. It was told to me that the part will be available by 10may then 14th may and them 18 may. The part or technician has not arrived yet. NO communication what so ever.

I had chosen Bosch keeping in mind that the brand like BOsch will have world class service. I am disappointed to core.

I am being told that a brand like Bosh doesn't have part available as it is lock down . Are you serious?

I have waited for 18days for a part replacement without a fuctional fridge at my home. Hope someone in Bosch understands, how it feels.

Either I need a part replaced by ASAP or I am going for consumer forum and social media which I am well capable of.

Regards,
Prachi
[protected]

I am a resident in Chennai, have got error code e09 in my Bosch dishwasher it's been 2 months we purchased it..

Dear Bosch

I have adjusted meticulously closed lid but E-3error code is coming and machine is not functioning..

It is very sad to say that the washing machine which i was contentiously using for last few years (approximately 3-4 years) is now showing abnormal indications. Spinning function is stopped, so drying is not happening after the wash. On 03th may 2021, service technical being contacted and he attended the machine, within 2 minutes, he found that the drum is completely broken and he said, a complete drum replacement is required and its cost is almost close to the price of a new machine. Its quite unexpected that the drum damage happened all of a sudden, that too a :bosch product", and its unacceptable. Service report and bill attached.

As per the technician, the full set of the drum requires 10000 rupees, which is unacceptable. So kindly help to resolve the issue as i am a regular customer of bosch, and its not my 1 st product since am suggesting these bosch products to my family mates as well..My cont number +91 [protected], [protected]

Dear Sir,

With reference to above subject we purchased refrigerator Bosch Make from M/S Sairaj Electronics and Home Appliance. Attached here with Invoice. Please find below details of Refrigerator.
Model No: KDD46XI30I/04
Sr. No.:[protected]
Date of Purchase: 9 November 2019
Location: Degloor Taluka, Dist Nanded, Maharashtra, India

We found that during normal operation suddenly the Refrigerator stopped working since last month. Furthermore, we have approached the supplier and they assigned an Authorized Representative from Nanded district. During his visit they replaced the Power Module and Motor Module. and charged us around 12, 500.00 INR including RS 800.00 service charges. These charges are very high and beyond our capacity. Anyhow we borrowed the money and paid to Bosch Services.

The main purpose of writing this email is that we are not happy with the product that we purchased and getting complaints. We never expect such reputed brand product got break down within 15 months of product purchase. Also, we spent around Rs 56, 500.00 on this product as of now in such tough COVID crises. I am enclosing here with all relevant documents such as Invoice, Product detail, Spare Parts Replaced for your ready reference.

Therefore, we request your support and investigate this issue and our humble request is to replace this product as earliest and provide us with a reliable Refrigerator. We can not afford such expensive service in future.

We look forward to your feedback and confirmation.

Best Regards
Qamar Desai
+91-[protected]

I has purchased washing machine in august 2020 and i had some issue since april22 and called CUSTOMER care and raised complaint one person came saw and told need some part but he never turned up and even after reprated calling also no response from them. My advise to any one i come across will
Advise not to purchase any products of bosch and will try my best to prevent ppl from getting into this ### company

I have purchased a washing machine of BOSCH company on 09/04/2021 from your Dalhousie Branch vide Invoice No. DLH/SA/2122/00971, but very unfortunately till now my machine is not installed. I have call several time to the customer care but either they does not reply or tell me that the trolly for the said machine is not available. Although I have no problem regarding the price.

After receiving the product the engineer visit my home but he just said that due to unavailability of trolly we are unable to installed the product.

It is very much unfortunate to me, if the product is not installed within 15 days from the complain I am going to lodge a complain at consumer forum.

Since Purchase - too noisy, non-performing - tried repairing with Bosch technicians twice before this compliant. need replacement.

DOES NOT COOL - LISTEN TO THE NOISE IN ATTACHED VIEDIO - DIFFICULT TO SLEEP AT NIGHT IN THIS NOISE. REPEATED COMPLAIN SINCE PURCHASE. EXTREMELY UPSET WITH THE PRODUCT. MY FIRST EVER FRIDGE PURCHASE - WORST DECISION.

Serie | 4 free-standing fridge-freezer with freezer at top 167.9 x 60.5 cm Stainless steel look
KDN30VL30I
Enumber: KDN30VL30I/01
Serial Number[protected]
Purchase Date20.10.2019
RECEIVED AT HOME JAN 2020

We did purchased a Bosch dishwasher in Bangalore RDS and CO. They delivered it to our home in hyderabad through logistics after full payment and asked us not to open the package until the technician visit. We did followed all the instructions as per them.

Finally, Bosch technician came to our home to install the machine and removed the package and upon inspecting that he said that the received product was damaged and said that they will replace the product. We waited for around 2-3 days and escalated the issue through Bosch customer care. They took around 20 days to say that they will replace the damaged parts and no refund and replacement is possible. We got little bit confused and didn't left a single stone turned. Finally, the dealer agreed to refund for the machine. Following is the written communication from him and our conversation,

==============================================
You agreed and we waited there for about four hours but we didn't receive payment. Instead you replied that you will not do the payment until you receive the machine.

You wasted our efforts and broke trust in every aspect. The initial e-mail is from your side saying that you will refund us as soon as you receive the screenshot of the logistics receipt (from hyd to bangalore).

Why did you initiate that email if you have concerns about the refund at the time of booking ? We did not break our promise and we booked the machine and sent the receipt. But after listening to you and your team's response towards this matter and after waiting for around 4 hours we cancelled the booking and brought the machine back to home.

I feel very sad about this where there is no mistake from our side and even we waited there infront of a transportation office for such long duration and finally back to home.

I really won't leave this issue and will definitely escalate this through proper channels. I even don't want to reply to this email but as a proof of written communication I am doing this.

On Sat, Apr 10, 2021 at 5:51 PM Bosch RDS wrote:
Hi sir,

Ok Agreed you can proceed it for the shipment.

On Thu, Apr 8, 2021 at 1:24 PM SRI HARI KUMAR REDDY DUSSANI wrote:
Hi Sir,

Following are the bank details. Please add to the beneficiary list and make payment and let me know after you transfer the money. I will check and book the machine through VRL logistics. Also, please acknowledge this e-mail by mentioning the to address.

Bank Details:

Account Holder: XXXXXX
Account Number: XXXXX
IFSC: XXXXX
Branch: XXXXX
MMID:XXXXX

I am just reiterating that the machine will be sent only after I received the payment as we discussed. Also, we are not responsible for any kind of damage during the transportation from hyderabad to bangalore. Please reach out to me in case you have any questions or concerns.

Thanks,
Sri Hari

On Tue, Apr 6, 2021 at 8:53 PM Bosch RDS wrote:
Dear Mam/Sir,

As we already discussed regarding the dishwasher issue, so you can proceed for the shipment of the dishwasher from Hyderabad to Bangalore through logistics providing proof of logistic receipt, Then with immediate effect we proceed for your refund of your dishwasher amount & please share us your bank account details as well.

--
Thanks & Regards,
Clement
[protected]

BOSCH BRAND STORE
RDS & CO
44/2, Dickenson Road,
Near Manipal Center,
Bangalore-560 042
Tel:[protected]
Email Id: [protected]@reflectindia.com
Bosch Services no[protected].

--
Thanks & Regards,
Clement
[protected]

BOSCH BRAND STORE
RDS & CO
44/2, Dickenson Road,
Near Manipal Center,
Bangalore-560 042
Tel:[protected]
Email Id: [protected]@reflectindia.com
Bosch Services no[protected].
==============================================

Upon seeing this conversation by now you should understand the pain I am going through by purchasing the Bosch Dishwasher.

By purchasing this machine by spending hard earned money we are not at all happy. Even it is very frustrating to talk to the dealer, customer care and every one calls and ask the story from the start.

Especially the dealer is did not stand on his words which caused a lot of pain to take the machine to transport office and bring it back to home on my own expenses. Its not only about the money but the response from them is terrible. They say bank transaction is failing for some time and again after that they say they will not send the money until they receive the machine.

Very terrible experience from a company like Bosch and if this issue is not resolve I am not going to leave it here definitely after taking this much pain. Replacing the damaged machine with the new one is my first priority and incase if its not possible take back the machine and refund the amount as soon as possible so that I can purchase another one but not definitely Bosch.

Sequence of Events: 1. The complaint no.[protected] was raised on 18 Feb 2021, due to PCB (Printed circuit board) issues. After repeated follow-up the PCB (Printed circuit board) was installed on 27 Feb, 2021. However, during installation the technician has caused major wreckage to my unit. The 2 nos. of main clamps on PCB cover Panel are broken by him (Pic is there in mail transcript attached herewith), one of the screw is improperly tightened and has come out of screw hole (Pic is there in mail transcript attached herewith), and the cover has been roughly damaged at many places. This is so rough handling of my device. The technician admitted that these clamps were broken by him and I instantly talked to the Qdigi services, and the person at your service told me that these clamps have been ordered and will be fixed on my unit soon (I have phone recordings for these). Till then my complaint will remain open. 2. After about a month, on March 25, 2021 the technician came again with clamps and Panel. The Panel which company sent was of different color (grey) while my refrigerator is of red color. They explained that grey unit is currently in production, so red colour is not available (completely unacceptable as my refrigerator is just 2 years old). Even then, as my part was damaged I agreed for installation of grey panel. Now, here is the second blunder by technician. The Panel which was sent by the company as spare parts and was not having the required switches (a transparent delicate one) and the soft padding at back of it unlike the ones present at the back of old Panel already present on my refrigerator (which was damaged by technician). So, in order to make the incomplete Panel a complete one, the technician tried to remove the switch and Padding from back of old Panel and in the process broke the switch (damaged part Pic attached in mail transcript) and also damaged the Padding. This means instead of replacement I now suffered more damages. I talked to service manager Mr. Rudra (Mob: [protected]) and he assured me that such complete panel (as present in my refrigerator) will be ordered and fixed on my refrigerator 3. Now, the real policy of company. Mr Rudra in consultation with Mr Bijay (Mob:[protected]), regional head called me and informed me that such prefixed parts are not being manufactured by company and they cannot bring parts from manufactured refrigerators. So they are planning to cut some double sided tape (by cutter) kind of thing and fix it instead of the prefixed padding at the back of manufactured panel. Similarly, instead of the prefixed switches they are planning to bring a separate switch and fix it, instead of the prefixed Panel. I informed them that these manual interventions will damage my unit more and if my unit suffers any technical issues later on, will the company be responsible. They are not willing to take any responsibility, but are willing just to finish the work by any stupid way. Prayer: My Prayer to is that please instruct higher management of BOSCH Home Appliances to arrange completely factory produced unit of the entire Panel unit (with switches and Padding) so that it can be installed on my refrigerator. In case, the company admits that it cannot produce one such spare part, then it should replace my entire refrigerator unit (color does not matter) as being a consumer I can’t take risk of consequences which will happen due to non-professional technician and mishandling. If my unit is damaged by BOSCH Technicians, it’s complete liability of BOSCH to fix it to the state as it was before service.

Mixer Grinder which is mentioned above is dead. Kindly rectify the issue.

I had registered a complaint for my BOsch refigerator last week. My fridge is just 2 years old and a technician visited and advised that a part costing to Rs. 6000 has to be changed which is not in warrantee. Now we have been waiting for that part to be changed and the concerned person is not responding as to when should we expect him. At first place after investing in an expensive appliance like bosch, we did not expect it to get out of order within 2 years!!! Secondly when you charge Rs.800 for your visiting charges, we should be able to expect atleast a dependable and fast service. As of today the person had switched off his phone. We don't know whats the status of our complaint and when is it expected to be resolved. HIGHLY DISSAPOINTED.

I have booked for a bosch dishwasher on[protected]through the Bosch dealer Griyas, Mayiladuthurai} by paying an amount of Rs 1000 as advance.
On 01-01-21, the dishwasher was delivered (Invoice No:2928).
On 02-01-21, two technicians came from Karaikal Bosch service centre and installed the machine.When they switched on the dish washer, an error message (E3) was produced.They said there was defect in the machine and senior technician would come to rectify it.
On 07-01-21, senior technician came an tried. They could not rectify the problem. They said there might be problem in the board and it should be replaced. Since the machine did not run for even a single minute, the machine delivered to us with defect, we did not like to replace the board, we asked for replacement of the machine and not the board.
after a few days the machine was taken back by he dealer for replacement. after that no action was taken by Bosch and we made a number of follow ups through phone calls which yielded no results. Since we have faith in Bosch's reputation, we have not made any written communication with Bosch.
It has been nearly three months, still we have not seen any progress.
we request you to kindly do the needful at the earliest possible to replace the dish washer.
thank you.
Regarding this we have already e mailed on 12/02/2021, 20/02/1960 ad on 2/02/1960
Nearly it has been 4 months, still we didn’t get either the machine or any reply.