Bosch Home India Complaints & Reviews

I have a no frost bosch fridge kgn57ai50i/06.,. Two years back i had the problem of water accumulation in the freezer which was attributed to the fuse going bad which leads to defrosting. The fuse was then attributed to voltage fluctuation,. Post that i immediately bought a stabilizer. It took more than 4 days of complete shutdown of the fridge to melt the complete ice to enable the repair work. It is exclusive of the no of attempts made to contact the service center to have an engineer visit us - to detect the problem and also not to forget the countless follow-ups. Within 2 years, the same problem has resurfaced. This time the complete cooling of the fridge is gone leading to wastage of food items. Again after countless calls and follow-ups, the technician has visited and on prima-facie i have been told that the reason is same. Again a complete closure for 4-5 days and only then the real reason can be detected. I have a serious question on the capabilities and the knowledge soundness of the technicians and are we been taken for granted? Let alone the hassles we face, also the amount of money we spend each time on such repairs cannot be ignored. Given the brand name, the amount of royalty we pay for buying bosch, i am really forced to wonder the quality standards, are we subjected to the sub-standard quality items being india a very good market for such su-standard products high price? Are we customers being openly fleeced right through our nose? The call center openly circulates the cell no of the territory/regional managers asking the customers to contact them directly. It is of course a different ball game that these guys never answer their cells or have the audacity to keep their cells switched off the whole days even during working hours. What a shame to the name of bosch!

I got a new refrigerator nashik showroom mundada just 3 months back.. One part is out of order. We requested for the part replacement in warranty. Its been 10 days still no one is supporting. Im forced to approach consumer forum now.

We are continuously following up with bosch still we are not provided with proper solution

Its really dissapointing to see bosch service delay.. I will surely approach media for the o justice

Why is it take 10 days to replace a new part

Shradha sant
[protected]

Order id: [protected]
Follow up no: [protected]

Worst customer service in hyderabad
I have never seen such pathetic customer service support from any product company. After purchasing bosch dishwasher, 3 days gone and still i am waiting for service engg. To visit my home for installation.
Several times i called naveen (Bosch hyderabad service in charge, cell phone no: [protected]) and bosch call centre, but no response. All the time naveen is making false promises. Ridiculous!!!

Thanks,

Rajib basu
+91.[protected]

I am writing this after my third experience with the customer support team. Their service request handling is pathetic after having faced for bothe refrigerator and washing machine. There is absolutely no coordination with the service request team and the technical team. The best part is that they do even know the meaning of high priority ticket. I had a ticket raised day before evening, after waiting for 24 hrs assured that my ticket will be addressed within 48hrs. This morning i am told that my ticket has been closed and a new request is raised. They are simply escaping from their sla’s.

Dear sir,

I recently purchased a bosch dryer. And it gives e56 error, your team said that stabilizer has to be installed. Even after wide range stabilizer was installed it still showed the error. Then they said a module has to be changed which was changed and still there was an error, then they asked to install step up stabilizer, with this stabilizer the electricity tripped off. Now they have suggested to change the meter yet they say there is no problem with the machine. Even when the dryer is getting over heater yet the clothes do not dry. On 15 min drying setting, even after 15 min time completing the timer keeps looping and do not stop, yet clothes are as it was put in. Very disappointed with this product and this product is brand new, since its brought from 4 months. Not used since i had to travel abroad. Cupboard dry is the only option which works other options are for name sake

I have a bosch series 4 washing machine. I have submitted a general service request in july and since then waiting for the technician to come. The technical called couple of times and was not able to speak hindi or english except telugu.
He was asking for my address while my address is already in the system.
I am not happy with the service being offered. Please expedite. My number is [protected].

I had raised a complaint with bosch customer care more than two weeks before regarding the clothes tearing when washing. Complaint was attended to after 3 days and adviced replacement of the drum. The drum was delivered a week back and still not fixed. I will have to take it up with the consumer court.

Regards

Andrew
[protected] / [protected] / [protected]

I was logged in service requests with order id: [protected] for servicing of my washing machine on 10th aug 2019 and customer care executive told me that our service executive will come today end of the day or max to max tomorrow but unfortunately, nobody visited to my place till the time.
With this type of service level, i will never recommend bosch brand to anyone.
Thank you.

Hi

I have attended bosch bamglore adugodi campus in june. I cleared all intervws and hr told we will release offer letter. But after 2 weeks when i am asking them they are telling offer letter is in hold. Espicially the hr name is vinod kumar in adugodi campus banglore he is always telling in offer in hold. Then what is neccesity of calling for intervw if they cannot give job. Useless hrs

Great eastern staff sold me bosch washing machine by telling wrong feature. I completelynot satisfy with product. She said this machine washinig system is 4 side. But it runs only colck wise and anti clock wise. And she also said cloths will never engaged with other and wash very ceal. But she totally wrong. I totally not satisfy. I feel i waste my money now what todo.

My name is nikhilesh mukherjee, mobile no[protected]. I baught a bosch fridge from vijay sales on 26/5/2019. Serial no l67, bosch ref kdn42vb301. Water is leaking from the fridge. Your technician came today, he emptied out the box at the bottom behind the fridge which was full of water. He cleaned water spillage inside the fridge around the box to whatever extent he could do. That’s all he did. When i asked what have you done technically to make sure there won’t be any leakage of water again, he could not answer. He simply said box got filled up with water and overflowed.
Now, since he has emptied the box it is a matter of time when the box gets filled up, once box is full, it is going to overflow. There is a fundamental issue which remains unresolved. Please take note of complaint and act immediately to make sure it does not happen again. If it happens again, you will have to replace the fridge.
I have no hesitation to say, my experience with bosch fridge is extremely poor since i baught this fridge. You can check you past record.
Thank you

Mene 10 mahine pahele Bosch ka top load washing machine liya tha.
lene k bad ab tak 4 bar bade bade problem aa gaye machine me.
10 machine me hi machine koi factory k machine ke jesa aawaj karne laga hai aur 3 bar to kapde bhi faad diye hai.

iss regarding mene 7th july 2019 ko customer care me call kr k complain kiya tha (Service Request No.:[protected], to muje bataya gaya ki 10 din me problem solve kar denge.
fir service team ka banda aaya aur bola ki parts mangana padega.
aur muje bataya gaya ki 20th july tak solve ho jayega. bt 20 tarikh tak na hi koi person aaya koi na hi koi reply mila muje.
fir mene 20 tarikh ko call kiya to aur 2 din ka time mange aur surety diya ki 2 din me 100% solve ho jayega.
aaj 25 tarikh hai, aab tak koi person nahi aaya aur na koi reply aaya.
to mene call center me call kiya to ab muje bata rahe hai ki aapka problem 8th August ko solve hoga kyuki abhi tak parts aaya nahi hai.

to parts aane me 30 days kon lagata hai??
Chandra Yan ke sath Moon se mangvaya hai kya??

* 0% product performance.
* 0% Service.
* 0% valuable product.

Bosch ka product kabhi mat purchase krna please, coz me to already faas gaya hu.

please Be Aware from this Fraud Company.

I bought Bosch WAK24269IN from Darling ambur (invoice no. [protected]), i spoke to Bosch customer care (very hard to connect to customer care), technician came and given demo, washing machine is far from tap point, so he installed long inlet hose and i paid extra Rs. 1500, but after installation, the next day getting leakage from hose..i m calling the person around 3 weeks, he not responding properly..please help me
Technician name: suresh
Contact no: +[protected]
Attached technician photo..
He is very worst..

We have purchased bosch top loading washing machine 8 months back and it's frequently getting repaired (Not functioning) whenever we complaint service engineer taking more than 2 weeks we hardly used the machine for 2 months rest of the 6 months it's under repair only. We have found machine has manufacturing defects with this model. We have raised complaint for replacement or change with different model company is not responding since 1 month.
Kindly help us for permanent solution. I have all mail follow up.
[customer service team always replying forward to concern team]
Now our situation even though we have washing machine still we are washing manually..

We purchase the machine on 4 th may 2019, model wat 2846, sin

We have raised multiple complaints on the problems the machine has been giving. Faulty timing : the machine is selected for the program to for 1 hr, when it gets closer to the last 5 mins, the program restarts and continues for another 1
Instances of machine not drying the clothes : the machine continues to have water in the machine even after the program is complete

Instance of water coming out from the front door.

The customer care executives reply saying that these are common problems with bosch washing machine, the mechanics who visited twice have also mentioned the comments

The machine was purchased for my aged parents and the experience is an absolute nightmare! The service level is pathetic and is only adding to the anxiety of my parents. Need immediate resolution.

I have purchased the fridge model No:KDN30VU30I from SK Engineers, Salem
on 2.9.18 vide Bill NO :736 dt2.9.18.The fridge was not working and complaint lodged on 30.5.19.After verifying the Fridge, Service Tecnician has informed that Control Module has to be replaced.
(Service order No:[protected] dt30.5.19)
He has told to replace it in 4 days. After a week time after several requests he has once again visited our house and informed that the Fridge will be replaced shortly .But to our utter dismay no response from your end till date.
I once again request you to replace it immediately.
My Email ID:[protected]@gmail.com
Regards,
D.Vijayasekar

Dear Sir/Madam
Im Kapil Wanwani From Jaipur (Raj.) i have a Renault Duster Car mein teen mahine pahele Bosch Car Service Company, mangori waloki bagechi Jaipur M/s Arti Motors ko theek krne k liye di clitch & break shoe theek krne ko di unhone charges b jyada liye or 25 din baad wahi problem dubara ayi fir unhone theek krne ka baad dubara problem ayi fir unhone dubara charge kiya wahi problem wapas ayi maine unko 6 june ko gadi di sahi krne fir aaj reply ata
h or payment aapko dena hoga it's nt a professional way yeh ek customer ko luta ja raha h plz contact me
Kapil Wanwani [protected]

Hello Sir,
I went for coolant temperature issue, first time they change the coolant tank stating that it is leaking. After that also it is giving same warning. In second visit they change the radiator. After that also same warning was coming. Then I went third time they said need to change the thermostat valve and check and if problem not resolve then need to open the engine. Means even their service manager also not sure where is the problem. Like the new service person on trial basis keep on changing the parts one by one. Now I have big question mark on the skill and Expertise of bosch service man. car modal is Skoda Fabis 1.6L, no KA-53 Z 3709. I have visited to White field Raghvendra Bosch service center. I am just keep on loosing the money and time on service only and after almost one year problem has not been resolved.
Kindly intervene and give me proper solution to this problem.

I raised the complaint of washing machine in 4th June 2019. The technician told me that the part needs to be changed and will be replaced by 6th June. After 6th June I kept chasing the service guy and customer case but no results and now somehow today I got hold of guy and he says we can only change the part on 15th June.
This is pathetic service is Bosch.
I bought this product assuming a German brand will be good at product and service but sorry to say, Bosch post sale service sucks.

Best
Raj

Ŕecently, on 19th april 2019 i purchased a bosch refrigerator and it has stopped working by10 may 2019. Nobody is taking responsibility in mending the fridge. All the items that i stored got spoilt and it's really a mess. I need justice for all the loss n tensions i'm facing in communicating with the irresponsible service technicians. Kindly solve the issue by refunding the amount with the compensation for the loss. It's been nearly a month since
I complained about bosch fridge and still there's no response. Kindly, solve this issue. I'm surviving without a refrigerator for nearly a month.