Bosch Home India Complaints & Reviews

Bought a washing machine in 2012 and raised a complaint in first week of sep 2018. One person came and suggested to replace display board. Though i called them daily i am yet to get the spare part replaced even after 2 months. I tried to contact several other executives but i did not expect this kind of a delay from a reputed company on which we trusted and bought a product

Dear sir,
I have purchased a fully automatic washing machine from roopam electronics medical square nagpur, on cash. Invoice no. Gst-2699 dated 2/8/2018.
Boushw/m woe704woin sr.6368 hsn[protected]. On 25/09/2018 i had complained that the machine was not working complaint no[protected] they said that a part is to be replaced it took fifteen days for the part to come when it was put the machine was not working. So they said that they will replace the machine. Now after more than 45 days the supervisor mr sagar hande ([protected]) first told me that that there is no stock and the machine will come on 21/10/2018 now today i. E. 30/10/2018 he is giving a miss call so that i should call him he says that after stock taking the machine will be delivered to you.
Mr dattare shinde who is the area manger ([protected]) says that he will look into the matter and call you back in 15 minutes when i make a call both of them are not picking up the phone.

I request you to kindly into the matter and do the needful.

Thanking you

Vineet singh

I very much regret to bring to your notice though I know nothing will be done, that we have lodged a complaint about failure of our washing machine exactly a month ago with local complaint department. Since then we would have received some 10-15 calls asking varied information, details and the latest being yesterday intimating that the part is obtained and he is coming today for installation without fail. We are sure that noone will turn up. The same thing has happend and noone came. We are seriously frustrated with this attitude of a World Class Brand (only for advertisements) and we are now seriously thinking as to canvass for never buy this brand of washing machine. We also are contemplating to go to the Media to lodge a public complaint as we have all the records supporting our frustration.

Service request no:[protected], i had purchased a bosch refrigerator but within one year refrigerator door magnet got damaged due to manufacturing defect and can't able to close the refrigerator door properly

I had informed the salem bosch service agency / engineer abt the repair in the month of march 2018, ie within warranty period, but no one had turned out and attended the repair

Now i have raised a service request in bosch customer care, call centre executive informs to pay rs 400 + & gst as spare cost and service engineer charges as 800 + gst

The machine is one year & 6 months old and the repair is due to manufacturing defect, moreover i had raised request with local service engineer for attending the repair in the month of march 2018, considering the above facts, pls waive off the spare & service engineer cost with applicable taxes and repair the door magnet with replacement on priority

Benito. Y

[protected] & [protected]

I have raised a complaint for refrigerator cooling issue with complaint i'd _ [protected], [protected], [protected], [protected].
I received these all complaint no's since from last 1 month. Technician coming to check don't know about refrigerator as he was calling someone to know how to check and made statement saying they normally visit complaint for lg & samsung and are not aware of it. After few days same technician visited and replaced the fan wrong which he corrected on next visit again after few days. To check the fan he requires magnet which he asked us to provide and than he was not aware also how to use that on provided sensor lights which he again made a call and someone from other end was explaining the technician. Fan blades were replaced in wrong direction instead of throwing air in it was going out.
Conclusion is after almost one month refrigerator is not repaired and it is still in warranty. I was provided with mobile no of monal sharma & vivek from customer care stating i should talk with them to get my complaint resolved which also i have done from last 20 days still poor response and same technician.
If this is only the way bosch does with there customer than i m sorry i should put the same on social media and to all my friends and family circle explaining the way of service experience i got from a big brand.

I am Joseph V L CNRA 20.chempaka nagar bakery junction trivandrum 695001-mob no [protected]. the newly delivered bosch washing machine was installed on 4-th octobe 18
but soon after the installation we noticed water leaking through inside area of the machine.we contacted company over toll free no, but to our surprise service personal came from Siemens service shop.the staff told me that the dispensing tray is a cracked one and this to be replaced.he promised two days but this is 15 th day.i was contacting the the local contact given to me by the staff (siemens)
but they say spare is not available.three times i contacted your toll free no, they varified the address and all but no service was given.now I request you to replace the washing machine since spare is not available

Hi,

I purchased the Bosh Front Load washing machine in Oct'16 and the whole body of the machine is rusted and damaged.

Layers of metal is coming off and the issue is similar to the following complaint:
https://www.consumercomplaints.in/bosch-home-india-rusted-bosch-washing-machine-...⇄

Today I got you technician visited and he gave an estimate of around 60% of the total purchase value of the washing machine.

What is the use of installing high quality German machine in such a low quality housing and then charging enormous amount of replacing that.

I have extended warranty left for 2 more years but as per technician body is not covered in that.

I previously used other brands and never experienced such a body decay in such short duration.

I demand a free replacement with better quality housing.
I do not wish to write this complaint again after two more years.

Thanks,
Sushant

We have bought a washing machine from bosch and water went inside the washing machine after 1 week, due to kerala floods. We have called the customer care, they came, took photos and went. After that, there was no response from their end till now. We requested for replacement of the machine and we didn't got any response from bosch customer service centre. Please initiate replacement of the machine.

I have purchased the front loading washing machine wat28469in/04 from sargam electronics indirapuram on 12th september 2018 and within a couple of weeks o[censored]sage the machine is not functioning. It won’t run. The door lock would open on its own when start button is pressed and the lock symbol flashes, door lock is opened and the machine would give error beeps without running.

The machine stopped in the middle of the cycle without completing the rinse and spin cycle.

I had lodged the complaint regarding the same and the technician visited our place and on inspection suggested that the power module and door lock needs to be changed.

The machine if requires replacement of parts within a couple of weeks of operation is definitely a defective or refurbished or replacement product. It makes me feel cheated as after spending a huge amount of money to get a so called best in the market product i am here having to struggle for getting it in a working order.

The technician insisted that if the parts are changed it would work fine but i do not want to get the parts of the new machine change and would like to get the product replaced in entirety.

Raised the complaint to the customer service of bosch on september 27 but have not received any response towards resolution of the problem.

I own a Siemens fully automated washing machine, but unfortunately the machine stop working from Friday 7th September and open a case with the customer service on Friday the 7th. But till today there is no resolution. Representative visited my house after 10 days when I escalated the issue. After that its 10 days now issue not resolved. He is saying a part need to come don't know these days how many days it will take to get a part. (Where Amazon is delivering packages in 3 to 5 days) .

Even I have purchased extended warranty for 4000 rupees.
Case ID - [protected]

Recently we bought bosch washing machine model wak20062. we got demo also but performance of machine is very bad. we are following all the process as shown in demo and mention in user manual but still cloths are not getting clean properly all stain and marks are as it is. yes we are using good brand of detergent liquid or poweder but still not getting result. and not cleaning cloths properly.

I bought three washing machine, 1st washing machine on may 7kg, 2nd washing machine aug 16 7kg, 3rd sep 17 6.5 kg.

May month washing machine i got bookmyshowvouchers
Aug month washing machine i didnt bookmyshowvouchers, which is installed on aug 21st 2018.

Almost one month am waiting to bms voucher, around 20times i called to customercare team even i spoke to (Customer care team tl) but no response fully frustrated,
Cusctomer care team has done wrong still now not providing any solution for bookmyshow voucher

Note: installation and demo service is good.

No body responding from bosch team

If any body responsible person in bosch-home appliance, kindly help me to get bookmyshow voucher.

As i know bosch is very reputed brand with good product and service records in out side of india. Only because of this i had purchased a bosh dish washer from bosch india ltd. On 1st jan 2018.
But, unfortunately, due to a fault code f15 i had lodged a complaint to the bosch care with an id [protected] for repair of this fault. It took a week to attend this complaint after a repeated reminder. When the tech came and after his inspection he told us, "it is a problem with the valve, and he has to replace it" and he left the site. Until now there is no response either from service dpt. Or from the tech. And from the customer service center, they are unable to give an exact reply. So kindly assist.

Regards,
Sandhya binesh.
Mob.[protected]

Sir/madam,
I had purchased one bosch make refrigerator (Type/model:kdn30vs201/01, fd:9602, z-nr:00001 through
Flipkart vide their invoice no.: faaavm[protected] dated 24.09.2017, which is under warranty with bosch home appliances till 23.09.2018 (One year warranty).

The refrigerator had developed cooling problem on 26.04.2018. The cause of problem was found, failure of cooling motor vide service order no.:[protected] dated 28.04.2018, which replaced by them free of cost under warranty to make the refrigerator functional.

The same problem (Cooling problem) again developed in the refrigerator on 30.09.2018. Their service representative visited on 31.09.2018. The cause of problem was found same (Failure of cooling motor) vide service order no.:[protected] dated 31.09.2018. As, the cooling motor was not available in their stock, the cooling motor and pcb were replaced free of cost under warranty on 09.09.2018 to make again it functional.

I have requested to m/s bosch on their toll free number[protected] and also mentioned in the above service order no.:[protected] dated 31.09.2018 to replace the refrigerator under warranty due to inherent problem in the refrigerator. But, they are not agreed to replace the same.

It is, once again, requested to kindly replace the refrigerator under warranty.

Thanking you,

Yours faithfully,

P. K. Jain
Cell:[protected]

On 30/08/18 i ordered the above model from flipkart, made the payment, received the order on 1st, bosch service engineer visited my site, he looked at the model number asked the distance of the water tank from tap, i told him 13 feet (Which means 0.33bar water pressure), he opened the tap noted down 4 to 6litres (This he decided by looking at the water flow) on his papers and outright said that installing the machine would be foolish as this model does not work with this pressure. He said the machine needs at least 18 to 20 feet distance, in other words he said that there should be at at least another floor above and then the water tank, i showed him the product features on the description of the machine on flipkart site, he said that 0.3 water pressure doesn't hold good for all the models of bosch and only some models work with that pressure, he left advising me to return the machine and pick up another model which actually works at 0.3 bar water pressure. Now the nightmare begins.. I called flipkart, explained everything and asked for return and refund so that i could place a suitable order, but god help me... First they wanted 4 days... Then 2 days... Then another 2 days, it has been 10 days since my purchase.. There is only hate from me towards flipkart and bosch for taking serious issues so casually.. I will update tomorrow what happened.. Since they are supposed to come up with a resolution by 10:30 am tomorrow.. I would also register my complaint with consumerhelpline.gov.in, with all the proofs

Sir,
I purchased bosh refrigerator at nasik 18 months back. 2 months back fridge power module burnt and fridge stopped working. I called service person on call center and they attended the home after 7-8 days after multiple followup and charged 850 service charges. They claimed that power pcb is burnt and needs replacement i agreed to that, after 8 days pcb comes which they tried and dint worked. They got another pcb in 4-5 days which also did not worked. The technical person did not had any technical knowledge on electronics front. Then after 3-4 days another person attended that and said that wire in side the puffing is burnt and fridge is not repairable and you will get money back with depreciation amount deducted. Since last 3 weeks after many followups with bosch people i am not came to know how much money i will get and when.
I am thinking of adopting legal way and will approach all social media and websites to tell people not to buy bosch products.
Name : sandip kochar ([protected], [protected])

This is with regard to the non delivery of item we have purchased and amount has been paid in full. The worst response we are getting from the arjay bosh showroom which is in jayanagar. Kindly take up the matter to the highest level to give us the product we ordered or refund the full amount with interest till date. If it is not resolved we are forced to go against the complany. Hope you provide the best solution for this. Invoice copy has been attached for your reference.

This is with regard to the non delivery of item we have purchased and amount has been paid in full. The worst response we are getting from the arjay bosh showroom which is in jayanagar. Kindly take up the matter to the highest level to give us the product we ordered or refund the full amount with interest till date. If it is not resolved we are forced to go against the complany. Hope you provide the best solution for this. Invoice copy has been attached for your reference. As our house interior were pending we booked the product to take it later once interiors finished.

Dear sir
I am prof. G. C. Mishra # [protected]
Purcased bosch refrigerator model - kdn43vr30i ([protected]) on 10 jan 2017 from neelkanth electronics, varanasi
Complaint: repeatedly water leakage and door rubber loosens.
Attended by your untrained and unprofessional mechanic mr anurag pandey few months back but of no use. Again we registered a complaint on 26 august 2018 and the same mechanic attended and charged rs 800/ without rectifying the defect by saying that gasket loosens is manufacturing defect and hence can not be rectified. He also gave his personal ph no. To call him directly and not through company.
Due to this gross negligence a lot of well cooked items kept in the refrigerator are being spoiled and hence we had a lot of financial loss as well as mental harassment.
You are requested to send a well trained engineer immediately and if possible replace the refrigerator with a new one otherwise we may go to social media and other legal forums.
Further kindly take appropriate action against mr anurag pandey for his unprofessional attitude.
Yours
G. C. Mishra

I brought this dishwasher for rs 35000 on oct 2016. It had two yrs warranty valid until oct 2018. It stopped washing the vessels properly and dishwasher tablet remains as it is in the tablet tray even after a complete cycle.

Company service person came in and said the dispenser unit has to be replaced. Now the company supervisor called later and says i have pay for that spare part even though it is under warranty. They say some parts are not covered under warranty.
In fact this company asked me buy an extended warranty at the time purchase paying additional 5k for 2 more years until 2020. But now refusing to replace parts even within the first 2 yrs warranty period itself.