Bosch Home India Complaints & Reviews

Hi..I'm the customer of Bosch washing machine..we have raised a complaint regarding the machine a month ago.. agent are not taking proper action.. from my side I have suggested my family and friends about Bosch machines.. now I take my word back..
I'll not suggest anyone more about Bosch..
Bad response
Individual comes they go back saying that there is no particular part available and take 10 days.

My washing machine was showing signs of problems 2 months back and i had raised a complaint with bosch customer care and they assured me of resolution within 2 days.
After 2 days a technician turned up and inspected the appliance and came to a conclusion that the door closing mechanism is at fault and a part needs to be replaced.

Since 2 months i am following up and the customer care is neither proving a resolution nor escalating the matter.
Today the washing machine broke down and is not functioning at all.
Very dissatisfied with Bosch brand, and they are not living up to their reputation.

I bought a Bosch 456ltr refrigerator in August 2015 believing that its quality will be very good, Bosch being a German company. For the past one month, it was not cooling properly. So I raised a complaint on 02 June 2018. A technician attended to it on the same day, said that the reason might be because of the ice piling up at the back side of the refrigerator (the reason for which he did not know). He cleared the ice and asked us to observe until the next day morning. The compressor did not start until the next day. So on my update, he came again and fixed something near the compressor and said it must be working now and asked us to observe again. The compressor started working, but the cooling was too minimal, not enough to cool even a bottle of water. The freezer compartment was working like the refrigerator compartment, then you can understand how the refrigerator area was working. We were not able to use the appliance. When I called up the technician again, he said that the gas has to be refilled, but could not give me an update of when it can be done. The next day (5th June) I called him up and he gave an update that it can be done only on 9th June as the technician to refill the gas was on leave.
This was the worst thing we could hear. How does Bosch expect the customer to go on for a week without the refrigerator? The technician also said that just in case the heater has konked off, it might take a month to replace. I am really surprised how Bosch can give such a worst service of its kind, expecting the customer to wait for a week or month to restore their appliance. Once you have started selling your products in India, you must have the spare parts ready and you must also have enough service personnel to attend to the complaint immediately. If not, what is the use of such a big brand name and advertising about your quality, which cannot be maintained by you.
I am also totally disappointed by the fact that the product is giving problems within three years of purchase and it is going to cost us Rs.6000, which is not a small amount for Indians. I also saw in this forum that there are other refrigerator customers who have complained of similar ice formation problems in India. This shows that this problem is not unique to me. There is some fault in your product which makes in unsuitable for Indian usage and you have not rectified the same.

How do you expect to spread the brand name in India, if this is what the existing customers are experiencing?

I expect immediate action for this problem and a refund of whatever amount I have spent on the repair. My name is Shrividya and my contact number is [protected].

Also, please ensure that the problem is rectified once and for all.

It has been a year we bought the refrigerator with extended warranty and just in a year the product stops working and both fridge and freezer section have become water. We have complaints several times of the water formation in the vegetable compartment but the engineer have not been able to solve it. Now the entire unit has stopped working. Having paid 75 k, it has now become a metal junk. There was a constant noise as well of rocks falling which keeps coming at regular intervals. We had complained but the engineers have not paid heed to it. Now we are at this situation.
Pl reach out at dharini. [protected]@gmail.com or [protected]. The product is under extended warranty. The customer care says it will take 48 hours for someone to attend. We would want swift action on this

Bought front loading machine had problem now and then got cleared by service people. Now immediately after warranty over they are tell8to replace the drum and suspension which is the major part in a washing machine. I was shocked hearing this. I need a replacement. Please maintain the standards bosch not at all acceptable. Ur people r telling they have not got approval and we are with out machine for past 15 days horrible bosch. Please look in to the matter and do the replacement as soon possible. I cannot bear any charges. One more thing the service person charged 800rs for checking the complaint. Horrible bosch

Bought refrigerator in april 18... Cooling suddenly reduced... Engineer came n said ice in coil... Need to shut down for 24 hrs... N even then problem persists then sensor will b changed. I have bought bosch product for the first time n i am shocked to see the product failure in 2 months... I am sceptical about the future of sensor working if changed n abt other parts especially after warranty is over... I am just not happy with the product n dont think will recommend to anybody with this sorry state of the refrigerator

My bosch washing machine is under warranty.. I am getting issue in my washing machine frequently, while running its get stopped in between. I called customer and they suggested to clean the filter and check the water pressure. I did the same and it was good. But again i am getting the same problem, so i raised this issue to bosch customer care and they told me will send the technician to my home and charges of rs 800 is applicable. My question why should i pay this amount while it was in warranty.. I need the explanation for this. And it's pathetic i am paying for service in warranty time. Then why should u specify the warranty period instead u mention as no warranty in product box. Expecting proper response from you guys. Really lost the hope with bosch product.. Never again i will be bosch product..

More over the customer care which is spoke is worst and speaking like rude, please give proper traininf to your customer care to speak with customers in good manners. Even i have recorded that conversation, if you want i can attach this here. Fed up with the bosch customer care.

Sir,
We are your prime member in truck with bosch pogram
We are associated with you then also dealer is making fool o[censored]s from one months
We have send our vechile to bms motors kanpur they have send pump to your dealer transport diesels kidwai nagar kanpur our representative talk to mr. Avtar about nozzles but problem not resolved as we have paid them advance is this your services to prime member then what of others...?
Thanks
Kanpur edibles pvt. Ltd.
Aman gupta

I have never seen such pathetic customer service support from any product company. After registering a complaint you need to follow up for mechanic visit. Mechanic will come and check everything after that no response until you call them again and ask for update. They are least bothered and unprofessional while dealing with customers.in my case i have at least called them (Indore local center) 10 times, have called bosch customer support 9 times but no one is really serious about the problem i am facing. It's been almost 2 months now and still i am following up.

Complaint id's-hk[protected]Created on 21st april 2018)
[ticket#[protected]]

We purchased a bosch 7 kg fully-automatic front loading washing machine (Wak24268in, silver/grey) from amazon.

It was delivered to our home on the 4th of june 2018 with a commitment to install in 48 hours. Today is june 11th and we have not received a single call from the installation team regarding installation.

I have called amazon and the bosch agents several times. They are very polite and apologise and promise to put the installation request on priority with the nearest branch. But to no avail.

Our amazon order no is: #[protected]

Hello,
This is mangal, on[protected], i brought bouch dishwasher (Sms60l18in) 4m croma, kurla. On18th a guy called me for installation, i told him not to come till 23rd may (We are in hospital 4 two major surgeries).

2day 23may he came 2 my house...
1) main electrician or number ka kam nahi karunga
2) "coupling ka paisa alagla gega", i said "ok laga do", he said, "dubble paisa lagega aap ke pumber se karava lo" and go rush for other work. I don't understand why he come, why his compay send him to me
Now, my plumber is not getting proper coupling for dishwasher and ur guy is not picking up my call his number is [protected]. He said he may come for demo too
Kindly request you that please don't send such rude person for demo and kindly send someone who is responsible for installations

Thanks

The complaint was washing machine was not properly. During washing only itself releasing water.in starting to ending it releasing watet. Finally it is not separating watet from clothes. It causing a lot of peoblen to us please resolve this problem as soon as possible. Early we complaint for the same problem but no one respond for it. I request to u to respond for the issue and clear the problem. Thank u

Purchase date 17th july 2015,
Since installation desire cooling is not coming, several complaint logs and service provider is not able to solve the issue of cooling. Water logging done in compartment, vegetables are detoriated, ice creams can not remaining in the deep freezer, every time in experience person came and try to repair and give various excuses and one time they have change the door position of refrigerator, other time they have change the refrigerator position also
Now service provider is not sending technician even and not attending the call
This refrigerator has to be replaced

Dear sir my name is parvez hussain and i have purchase a bosch power tools gdc 200 in december 2017 now the machine tool are heating when i complain the boss complaint number the replies to me raichur have a service centre go and check gears then i am going there and the service centre engineer is replies it is purchase from telangana it's not then here in karnataka so services servicenow what happened its will purchase in telangana karnataka we are indiana kindly response my request sir my mobile number is[protected]

It's been a week and still our washing machine is not working. We are calling customer care executive daily. Even today also we called him. I haven't seen any company addressing their customer issues as worst as bosch. I will never recommend to any of my friends to buy bosch products.

What a pathetic service. Mark my words. Soon your company will run into losses if you're addressing customer issues same as you're doing now.

We have bought bosch dishwasher (Sms60l18in) about a month ago. Was working very well. We are using finish brand salt, rinseaid and detergent.

About a week back, we are seeing a significant white film on all washed vessels. Takes a lot of additional manual effort to wash out this white film.

Complained to bosch customer service one week back. No response. When i called them last monday, (The same person seems to pick up any/all calls), said will come within 48 hours (This is a standard response from them for any/all service requests).

Next day was tuesday (May day). The next day someone called saying bosch service. Said on the way. Inquired about problem. Then said he only knows washing machine, not dishwasher and said will call back in 10 mins. No one has since called... It is now friday (May 4) evening.

Still no one has called or has showed up.

It was quite a lot of pain to go through the installation/demo process. Thought the saving grace was an excellent product, which it was for one month.

Now, this might be a small problem to fix... Not sure. But, no one has showed up in a weeks' time... We haven't been able to use the dishwasher, as the white film coating is significant.

Can someone, authorized and competent to handle bosch dishwasher, please attend to this issue quickly please.

Thank you
.. Srinivasan br (Chennai)

My refrigerator is not working from last 4 days and today the support engineer came to my home to just check the compliant and charged 800. But he is not having a door gasket and it will take one week to get that! Amazing.. For a fridge of 30k.. Cool..

So 2 weeks to replace a door gasket? Unbelievable service.

Why should anyone purchase a fridge from bosch? I am completely unsatisfied with the after sale service of your product

I have paid for top load bosch washing machine on 19/04/18-thursday from your chennai valluvar kottam road - e-khareedo india llp showroam & got delivered on 21/04/18 - 3rd day now even after 4th working day we have not got the technical demo got done. A formal call from your office number came only after 6pm simply enquiring of technical demo and told that of tomorrow they send even without mentioning time. Today entire day i have waited for it by not full filling any of my work. I have note the technical person number ([protected]) & told him to come today & complete, hence i faced lot of difficulties of not getting today. Arrange for finishing it today or arrange to give compensation for the stress & loss i got because of it.

I raised wahing machine service request (#[protected] two days back (17th april). First day service guy contacted me at 9 am and said he will be coming, i waited for that guy for 6 hours and called 3 times, till evening he was telling me he is coming, but he didn't come.
Again i called customer care on 17th april evening and complained about it. Till now i didn't recieve any call. I called again today waiting for the response.

This is very pathetic service, and i never expected this type of response from bosch. I hope this one reaches concerned people and act on it.

I bought a bosch refrigerator 507l top freezer model in march 2018. Within a month the alarm keeps ringing. I have tried closing the door properly but the alarm keeps ringing day and night. I logged a complaint. It has been four days and no one has visited. Every time i call they assure someone will visit but no one has visited till now.

I am disappointed with bosch service and product.