Bosch Home India Complaints & Reviews

Brief description of my bosch washing machine model no. Wvg30460in problem:
After 1yr o[censored]se it started with door lock problem.
Complaint was registered for the same on 17th aug 2017 order no. [protected] through reg mob no. [protected].
First time, bosch technicians attended with spare to solve door lock problem almost nearing a month after registering complaint & door lock problem was solved. But, started with a new problem of water drainage block immediately after the spare replacement.
Again after aprox 20 days following the new (Water drainage block) problem, the technicians came with one more spare for which the problem was not solved & told they need one more spare.
Till now the awaited spare has not come & the team have replaced nearly 3 spare parts, but the problem remains unsolved.

For sending each spare they take a minimum of 15 days. I wonder there is no place in india that takes more than 4-5 days to reach karwar through courier!!! & really surprised with this bad attitude, negligency, undue delay, non expertised service & it is a shame on bosch company that they are not giving a quick service. I bought this machine thinking it as most popular & trusted company. But never expected that it would be such a very bad service & worst experience with the company. Bosch team has never thought how difficult it will be the status of the family who are dependent on washing machine & managing without a washing machine for almost more than 2 months till date & i am really surprised how come the machine is getting spoiled part by part after a short usage period of 1year.
Several times i have asked for a standby washing machine as the spares are getting delayed, for which the bosch team tell some consoling words & will never turn up. I have fed up with behaviours of the bosch company & infibeam online dealer, have decided never to suggest/ nor recommend any of my friends/ relatives/indians " bosch washing machine" due to very bad service. Till now i have written nearly 6-7 emails to [protected]@in. Bosch.com & service.[protected]@bosch-home.com (Opponent 1) & about 3-4 emails to the online dealer infibeam.com. Even the online dealer infibeam has not taken any action against bosch company so far.
The complaint order no.[protected] lodged on 17th aug 2017 remains unresolved till today. As there is no/delayed response or worst & neglected, non expertised service from bosch company, i have come to a conclusion – not to entertain/encourage any repair service nor replacement with new washing machine from bosch company, instead want refund of amount inr 57500 (Inclusive of 15% interest p. A) paid towards purchasing the washing machine to my bank account - idbi bank, karwar branch, s. B. A. C. No.[protected], ifsc: ibkl0001618 & take back my bosch washing machine in current condition..
All this has caused a lot of mental harassment, torture, time & energy loss to myself & my family in this 02 months period.

So, i & my family demand the following from the bosch company :
1. Refund of the purchase amount - inr 57500/- (Inclusive of interest till [protected]@ 15%p. A)
2. Compensation for their undue delayed, neglected, non expertise & worst after sale service - inr 35000/-
3. Compensation for mental harassment, torture/suffering, time & energy loss to me - inr 30000/-
4. Compensation for mental harassment, torture/suffering, time & energy loss to my family - inr 50000/-

Hope i get a immediate solution for the above. Please consider & do the needful.

Thanking you,

Complainant / customer

Dr. Vijay. P. M

Reg mob no. [protected]

I have a bosch washing machine of model no wvg30460in bought on 18 dec 2015. We encountered a problem in its working on 10 oct 17 and we registered a complaint on bosch customer helpline for its repair as it is in the warranty period, on 15 oct 17 with complaint no - [protected]. The mechanic who visited for the repair didn't tell clearly what has to be done or which part is to be repaired and now he doesn't even pick any calls. Till now, no action has been taken yet on this matter inspite of complaining for more than 20 days. I would like my washing machine to be exchanged for a new one as a compensation for inconvenience caused to us.

Bhupender
New delhi

We registered complaint month ago technician had attend compliant &says that it is board problm we purchased mascine last year already 30 days goes technician told board is not deliverd @problem is not solved yet daily we phoned bosch service centre near by they told that spare part not yet dispatched pls provide us service soon otherwise we have not trusted ur company

Dear forum,

I'm posting this complaint here after receiving no revert/communication from the team @ bosch. I have tired to contact the bosch team over email several times over the last one week).

Details of the complaint -

I would like to register a grievance cum complaint against my bosch home appliance - washing machine (Wab-16160) bought dated 6th november'15 with 2 years warranty (Enclosed bill for ref.)

At the time of installation, the service engineer suggested/insisted that there is no need of washing machine stand since this model is front-loaded and works best without a stand.

Recently, we were facing machine trouble and therefore called the helpline to get the same checked (Order no./ complaint no. - [protected] dated 19th oct'17). The service engineer visited our place yesterday i. E. 21st oct'17, after inspection he informed the whole machine body is damaged due to rust formation and same needs to be replaced. He also informed that machine body isn't covered under 2 yrs machine warranty and therefore we would have to bear all charges for it.

Please help me understand and resolve my two queries -
* firstly, i fail to understand that how a washing machine with a great reputed brand like bosch can have only 2 years machine body life and if that was the case, then why the service engineer insisted on not getting the machine stand at start itself.
* secondly, now the service engineer informs just the vary opposite that stand is very much required and same is available with service team.

Sir, i have been informed yesterday that the whole problem with my machine is the body damage due to rust formation due to water and what i fail to understand is a how a washing machine can work without water in and around it.in practical, every household have washing machine in their washing area only with water accessibility and one can't keep it out of water reach. If the machine body from such reputed brand have so less of life and at least the customer should be informed to take the stand along and not informed incorrect that same is not required with this model.
We as customer who don't understand the working of machine within have no choice but to believe what the service engineers tell us when they come at time of installation or on complaints.

I feel i have been misguided and misinformed by the service team @ bosch and would like to register my grievance for the same. I look forward for a resolution at the earliest as i'm facing problems due to non-working machine.

Regards,
Pooja gupta

I have been using bosch washing machine from 6 months, till 5 month it was working fine but suddenly from last month onwards its not working properly.

Problem:
I have connected water tube to the washing machine but machine always raising 'e:17' on the screen so i again clicking on the 'start' button to start the process.

I don't know whats happening to the machine.

Could please repair it.

Thanks in advance.

Dear sir,
I was using an ifb washing machine for 16+ years without any problem. As the time for change had come, without having a second thought, i decided on bosch brand as i know the quality of german machines. I used to head the spares division of a german mnc in chennai. This made me go for a german machine which is rugged and long lasting.
I had purchased a bosch washing machine in mysore during aug 2014. I had observed that the paint on the shell (Below the soap tray) started to peel.
This kind of quality is absolutely unacceptable.
Kindly see what can be done to avoid any rust formation due to paint peel.

Water cannot stay in this section as it is the vertical panel.
We maintain the machine with utmost care.
Await to hear from you.
Regards
Madhusudan. S
[protected]

The washing machine was purchased by me 7 days ago. It was delivered the next day. And the following evening a representative visited my home to install the washing machine. The service engineer sold unnecessary accessories at inflated prices and left after leaving verbal instructions on how to run the machine to the ladies present in the house.
The next morning when we tried to run the washing machine (On our own as instructed) it went into to error 17 and stopped function. We tried to call the same person again and he changed his tune and started saying that we reach out to the call center.
With no response we reached out to the retailer who again registered another complaint. It took 2 days for the next service engineer to turn up who now says that the placement of the washing machine is wrong.
Now suddenly the "suggestion is" to raise the level of the water tank or put in another pressure pump. Ofcourse it is still a suggestion and i have been left with advise to check with experts before trying the "pressure pump" option.
I am suddenly in the grasp of fly by night operators providing me well meaning "advice" but no solution.
Is this what the big name bosch stands for??? Can the company please get the problem addressed by a qualified service personnel from their company and rectify issue???

I bought a new bosh fully automatic washing machine spending 54k during july 2016. On august 10th 2017 it stopped working. 3 level escalation has been made and the final technician confirmed that its the issue with the machine that can not be repaired, and company would be replacing it. Since than every day i have been calling up the manager and he says that he is waiting for the email confirmation. I am not sure how the mail was sent. Pathetic service and response from bosh.
If some one in bosh is really capable and well trained on customer centricity and understand the suffering of the customers.

Kindly assist me to get my refund asap.

1st technician mohanty - [protected] took 2 month
2nd sr. Technican - baji ali - [protected] took 2 weeks to confirm that that the machine need to sent to the factory as its not reparable.
Asst. Manager - naresh - [protected] confirmed that he has sent an email on 16th and still waiting for the poor response from the management.

Hope this details are helpful to solve my issue and kindly refund my amount asap.

Regards,
Ramesh

Dear
I purchased a new washing machine dated 17/10/2017.
Shop manager promise me to give demo and installation by maximum up to 19/10/2017. I agree for that honestly. But now from the today morning 20/10/2017 i am trying to get contact with him but he is not receiving my call and no reply.
I paid full amount and the machine ideal.

I request u to arrange the installation and demo for my machine.
With regards
Dr. Ram nibudey

I have been complaining about the problem i am facing with my dryer since last one and half month. Finally your person came and replced the panel. I paid full amount in advance. From next day when we wanted to use it, my dryer again not getting started. Daily we are spending half to one hour contacing ur engineers in hyderabad (Mr naresh) without any response. Dont know whom to complain now. Terrible people should be fired immediatly

Hi, i bought a washing machine on amazon and they booked an installation appointment for me. The installation guy came and told me i need you get the place sorted out as the tap was not near the machine. We got a local plumber to install a new pipe and called the helpline no for demo and installation. I called up twice for which they said a guy would come for installation within 24 hrs. Its been three days since and 2 weeks since i bought the machine. Please help, never expected this from a reputed company like bosch.
Order no. Is [protected]

Dear sir, we have purchased a new washing machine last october for my new house. Now the house is ready and i have booked a demo call over phone on october 14th. They said that they have booked a demo and they will come today. But i couldn't get proper response from the rs puram show room which is at coimbatore. Kindly resolve the issue at the earliest.

A bosch washing machine (Max 20168in) was bought on 15.04.2016 from venu's digital arcade at westfort in thrissur town in kerala state. After using it for some months we noticed that the body of the machine has started getting rust from bottom and the paint is peeling off. This expensive machine was bought on the presumption that it will be a lasting product but it is made of poor quality materials. We have used indian machines before but such a complaint has never occurred. When we launched a complaint at venu's (In july 2017), a service man came and took some photos and informed that the company will contact. But till date no such thing has happened. This is very disappointing.

I had purchased machine on 03 october 2017. On 13 october i requested service engineer to come for installation who promised to do so on 14 october at 5 pm. However on 14 october morning i was told that he cannot come as my request has been cancelled by customer care. I was advised to register my complaint with customer care. I did so immediately and was told that my request has been registered as urgent and will hear from engineer soon. But so far i have not heard from anyone. I am leaving for outstation on 17 october.. I therefore request you to treat this as urgent and get installation done soon. Thanks

I have complained (10/10/2017) about my fridge led light (Order no [protected]) not working. The light at the side of the racks does not work. The fridge is only 9/10 months old. The technical person had come (12/10/2017) to attend the complaint and said that the led lights along with its circuit needs to be replaced and therefore its needs to be ordered and shall take 6/7 days to come. The technical person further said that due to some electric fluctuation this has happened. We had so many fridges of different makes in all this years but never did we have such a incident. Also this kind of basic parts and circuits the company needs to have it in stock. If it is gonna take so long time for such minor issues than i we are bloody fools to go for this brand. Also why should the lights be attached to the circuits? We have never seen any branded fridges that have lights along with the circuit. The lights always come separately and can be fixed easily.
Please can someone explain at the earliest about this blunder.

My name is sameer desai and residing at santacruz west. My contact details are[protected].

Regards,

I will do whatever i can do to make sure that the bosh team knows how easily they can make their customers lives miserable i am not going to start with the stereotyped that my machine did not reapair on time, soon after the purchase and blah blah blah the very fact that you are a shame to india cause you prove that time doesnt matter to you. You as a bosh team says we will import parts and will take 10days but months pass by but after the 10 day bosh india says" bhai aaj karva chauth hai kal.. Bhai aaj durga pooja hai kal... Aarey yaar aaj dhanteh ras hai, choti diwali, bari diwali arey yaar aaj sunday hai kal paaaaakkahh theek kar denge unka machine but the fact is bosh india team keeps celebrating fesitvals but there poor customer keeps washing piles n piles of clothes throughout this festival inspite of buying there 8 kilo ka dabbbah which doesnt wash clothes.

Dear sir,
I just want to complain poor & pathetic service provided by bosh india.

I had purchsed the bosch washing machine model no wak24168in
Sno x000exuza1 on 1-oct-2016.
Just one month before it stop working in some functionality & making too much noise while washing the clothes.
Same day i raised the complain in your customer desk & they assured me to provide the resolution in next 24 hr.
Now it is almost a month till time no service technician from bosch visited & provide the resolution.
Even i called in your customer desk thrice for reminder but nobody responded till date.
Please check you poor after sales service. The machine is in warranty then what is the problem in providing the resolution.
Even today i called in your customer help desk but nobody picked the call.

Customer name :-gopal mishra
(Mo no) -[protected]
Model no-wak24168in
Serial no - x000exuza1
Purchase date-1-oct-2016

Please resolve the issuer asap.

Regards
Gopal mishra
Mno [protected]

I have bought bosch washing machine from amazon website. Within 3 months of purchase it has stopped functioning. So, i have raised a complaint with bosch customer care to fix it. They have picked up the washing machine parts for repair. It has been more than 1 month and i haven't got any update on the status of my request.
I have mailed the service desk multiple times and received a standard response that "they will get back to me", however they haven't called me. I am following up with them continuously by spending my mobile bill. I have placed more than 10 calls to the customer but didn't receive a proper response. Bringing it to your notice to look into this matter and help and resolve my issue in a legal way. They are not even giving me a date by which the unit will be fixed. I am ok if i can get a replacement of the unit or return of my money. Kindly help.
I am really unhappy with the product, service and response from bosch customer care / service desk.

Below are the details of the ticket number, washing machine model.
Washing machine model: bosch washing machine (Wak242268in)
Service request number:[protected]
Original price of equipment: rs. 29, 025
Order id:[protected]
Website from which i bought: amazon.in
Communication channels from bosch:
1. Service desk number: [protected]
2. Naresh - [protected]
3. E-mail : service.[protected]@bosch-home.com
4. Escalation point of contact[protected]Not answering any call from me. Tried multiple times)
Attached is the pic of the receipt given the bosch person while picking up the parts for repair

I have raised a complaint for service of dishwasher on 01 september 2017.
The id is[protected].
Since then there were two visits of service engineer.
During the first service a chip was replaced saying it was faulty. However the replacement did not solve the purpose.
Later on follow up again one more service engineer has come and tried to set the machine working.
However, he has mentioned that there is blockage (Scale formation) in one of the part and advised that it needs to be replaced.
It is more than 3 weeks, i am following up for the spare with toll free number.
My latest follow up id is [protected].
It is more than 5 weeks after raising the complaint.
Ph.[protected]

I have purchased bosch washing machine recently in belagavi. As the same was not running properly, ilodged a service complaint during the warranty period. With order id of [protected]. After having contacted [protected]. The complaint was lodged on 19.09.2012. One tecchnician from belagavi attended and after that he never turned up. He said that during the warranty period, the company will provide the board for servicing. As there was no response, a further complaint was filed by me on 04.10.2011 and the order number is [protected] and [protected] after a gap of nearly 20 days. No body is caring neither the company nor the technicians so far
. Why we should buy the products of bosch when the service itself is not there in timely manner.