Bosch Home India Complaints & Reviews

I have bought bosch washing machine from amazon website. Within 3 months of purchase it has stopped functioning. So, i have raised a complaint with bosch customer care to fix it. They have picked up the washing machine parts for repair. It has been more than 1 month and i haven't got any update on the status of my request.
I have mailed the service desk multiple times and received a standard response that "they will get back to me", however they haven't called me. I am following up with them continuously by spending my mobile bill. I have placed more than 10 calls to the customer but didn't receive a proper response. Bringing it to your notice to look into this matter and help and resolve my issue in a legal way. They are not even giving me a date by which the unit will be fixed. I am ok if i can get a replacement of the unit or return of my money. Kindly help.
I am really unhappy with the product, service and response from bosch customer care / service desk.

Below are the details of the ticket number, washing machine model.
Washing machine model: bosch washing machine (Wak242268in)
Service request number:[protected]
Original price of equipment: rs. 29, 025
Order id:[protected]
Website from which i bought: amazon.in
Communication channels from bosch:
1. Service desk number: [protected]
2. Naresh - [protected]
3. E-mail : service.[protected]@bosch-home.com
4. Escalation point of contact[protected]Not answering any call from me. Tried multiple times)
Attached is the pic of the receipt given the bosch person while picking up the parts for repair

I have raised a complaint for service of dishwasher on 01 september 2017.
The id is[protected].
Since then there were two visits of service engineer.
During the first service a chip was replaced saying it was faulty. However the replacement did not solve the purpose.
Later on follow up again one more service engineer has come and tried to set the machine working.
However, he has mentioned that there is blockage (Scale formation) in one of the part and advised that it needs to be replaced.
It is more than 3 weeks, i am following up for the spare with toll free number.
My latest follow up id is [protected].
It is more than 5 weeks after raising the complaint.
Ph.[protected]

I have purchased bosch washing machine recently in belagavi. As the same was not running properly, ilodged a service complaint during the warranty period. With order id of [protected]. After having contacted [protected]. The complaint was lodged on 19.09.2012. One tecchnician from belagavi attended and after that he never turned up. He said that during the warranty period, the company will provide the board for servicing. As there was no response, a further complaint was filed by me on 04.10.2011 and the order number is [protected] and [protected] after a gap of nearly 20 days. No body is caring neither the company nor the technicians so far
. Why we should buy the products of bosch when the service itself is not there in timely manner.

Hello sir,

I spite of sending mail and phone calls to customer care for registrations repeatedly not installed bosch washing machine purchased on 15th august 2017 from bajaj electronics, paradise circle, secunderabad. Always reply comes that in 48 hours mechanic will come but nobody came till date. Not bothered to reply to emails.

Please see below emails and not bothered to reply but just an automatic reply. Please resolve installation problem.

Regards,

Ps anjali

— forwarded message —
From: ps raju
To: bosch service center india
Cc: naresh. [protected]@bshg.com
Sent: saturday, september 16, 2017, 12:02:58 pm gmt+5:30
Subject: bosch-worst services-[ticket#[protected]] confirmation of your request

Dear mr. Naresh, branch manager, bosch

I regret to bring to your notice that in spite of writing mails
And calling to your customer care through my mobile no.
[protected] (You can verify, how many times i called) and
Following through mails as below that we purchased a bosch
High end washing machine from bajaj electronics, paradise
Branch, secunderabad on 15th august 2017, the bosch wm
Wat28469in for rs.46, 000/- in the name of ps anjali.

It is more than a moth that i have been calling your customer care and writing mails (See below) and nobody is bothered.

I repent to purchase a bosch washing machine but should have
Purchased samsung or lg products, whose services are meticulous. Your services are worst and never recommend to anybody to purchase bosch products.

It is more than a month now and request you to get installed.

Thanking in anticipation.

Ps raju
203 gee vee residency
Old airport road, new bowenpally
Opposite mount carmel high school
Secunderabad-500011, m:[protected]

On sunday, september 17, 2017, 8:00:25 pm gmt+5:30, bosch service center india wrote:

Thank you for contacting bosch.

Your email is important to us and will be responded to shortly.

Mit freundlichen grüßen / best regards

Bosch limited
Post box no. 3000,
Hosur road, adugodi
Bangalore - 560 030, india
Tel +[protected]

E-mail: [protected]@in. Bosch.com
Web: www.boschindia.com

[ticket: 2551360]
_
From: [protected]@bosch.com
Sent:[protected]:30:10
Subject: request from contact form | bosch india

Dear sender,
Please find below a copy of the message which has been transmitted to bosch.
Salutation mrs
First name anjali
Last name ps
E-mail [protected]@yahoo.com
City hyderabad
Message yet to attend ticket no.2265593 9f august 27, 2017. Even write to
Mr. Naresh as below. I regret to bring to your notice that in spite of writing
Mails and calling to your customer care through my mobile no.[protected] (You
Can verify, how many times i called) andfollowing through mails as below that
We purchased a boschhigh end washing machine from bajaj electronics,
Paradisebranch, secunderabad on 15th august 2017, the bosch wmwat28469in for
Rs.46, 000/- in the name of ps anjali. It is more than a moth that i have been
Calling your customer care and writing mails (See below) and nobody is
Bothered. I repent to purchase a bosch washing machine but should
Havepurchased samsung or lg products, whose services are meticulous. Your
Services are worst and never recommend to anybody to purchase bosch products.
It is more than a month now and request you to get installed. Thanking in
Anticipation. Ps anjali, w/o. Dr. Psraju 203 gee vee residency, old airport
Road, new bowenpallyopposite mount carmel high
Schoolsecunderabad-500011, m:[protected] on sunday, august 27, 2017, 11:00:24
Am gmt+5:30, bosch service center indi= a wrote: thank
You for contacting bosch. Your email is important to us and will be responded
To shortly. Mit freundlichen gr=c3=bc=c3=9fen / best regards bosch limited
Post box no. 3000, hosur road, adugodi bangalore - 560 030, india=c2=a0=c2=a0
Tel +[protected]=c2=a0 =c2=a0 e-mail: [protected]@in. Bosch.com=c2=a0 web:
www.boschindia.com=c2=a0 [ticket: 2265593]
_ from: [protected]@bosch.com sent:
[protected]:30:10 subject: request from contact form | bosch india
Privacy privacy terms have been accepted
Date - time 17.09.2017 - 16:23
Website www.boschindia.com
Website/uri
www.boschindia.com/en/in/contact_form_4/bosch_contact. Php? Showexpandable=1
Country - india -
Country code - in -
Best regards,
Bosch limited
Post box no. 3000,
Hosur road, adugodi
Bengaluru - 560 030, india
Tel +[protected]
E-mail: [protected]@in. Bosch.com
Internet www.boschindia.com
Registered office: bosch limited
Post box no. 3000,
Hosur road, adugodi
Bengaluru - 560 030, india
President and country head, bosch india and managing director, bosch limited:
Dr. Steffen berns
Joint managing director, bosch limited india: soumitra bhattacharya
Executive director, bosch ltd. India: franz haube
On sunday, august 27, 2017, 11:00:24 am gmt+5:30, bosch service center india wrote:

Thank you for contacting bosch.

Your email is important to us and will be responded to shortly.

Mit freundlichen grüßen / best regards

Bosch limited
Post box no. 3000,
Hosur road, adugodi
Bangalore - 560 030, india
Tel +[protected]

E-mail: [protected]@in. Bosch.com
Web: www.boschindia.com

[ticket: 2265593]
_
From: [protected]@bosch.com
Sent:[protected]:30:10
Subject: request from contact form | bosch india

Dear sender,
Please find below a copy of the message which has been transmitted to bosch.
Salutation mrs
First name anjali
Last name ps
E-mail [protected]@yahoo.com
City hyderabad
Message worst services-not recommend to anybody we purchased a bosch washing
Machine wat28469in on 15th august 2017 and it was delivered on 20th august at
Our home at 203 gee vee residency, old airport road, new bowenpally,
Secunderabad-500011 and nobody bothered to come and install. Your services are
Worst and we will never recommend to anybody. Many people told to purchase lg
Or samsung washing machine but i had more faith with german technology in
Bosch. But i lost all confidence with bosch appliances and will no recommend
To others. Please send immediately your service people to get installed the 8
Kg front door washing machine wat28469in. It is already about 2 weeks and no
Courtesy to come and install. Best wishes, ps anjali [protected]
Privacy privacy terms have been accepted
Date - time 27.08.2017 - 7:26
Website www.boschindia.com
Website/uri
www.boschindia.com/en/in/contact_form_4/bosch_contact. Php? Showexpandable=1
Country - india -
Country code - in -
Best regards,
Bosch limited
Post box no. 3000,
Hosur road, adugodi
Bengaluru - 560 030, india
Tel +[protected]
E-mail: [protected]@in. Bosch.com
Internet www.boschindia.com
Registered office: bosch limited
Post box no. 3000,
Hosur road, adugodi
Bengaluru - 560 030, india
President and country head, bosch india and managing director, bosch limited:
Dr. Steffen berns
Joint managing director, bosch limited india: soumitra bhattacharya
Executive director, bosch ltd. India: franz hauber

Hi,

With lot of expectations and hearing a lot about the product and customer service of bosch, i recently brought a fully automatic 7kgs washing machine from amazon. I got an installation service link the very next day through amazon where i scheduled my service for the installation. Unfortunately it got cancelled automatically by the vendor (Or engineer) may be due to shortage of service providers. I contacted amazon for around 5 to 6 times and asked them to reschedule/complain but they never got any response from bosch inspite of many follow-ups.

Amazon then suggested me to reach to bosch directly which i did twice yesterday. Both of the times, as and when i call, i am being asked that someone from the team will call me for the installation rather than taking the request right then (Which itself is very absurd). However, waiting for the whole day, i didn't get any call from bosch. Its been almost 15 days now, my box is sealed pack and i don't know how to operate it. After each tough working day, i am reaching to amazon and bosch for the installation alas! I get no response. It has become very frustrating, disappointing and painful as a whole.

I want an immediate and urgent action on this complaint else my next step is to reach social media and consumer court very soon. Either improve your processes or ensure a good response with the ongoing processes.

I again assure you if my complaint is taken in a timely manner, it will still be ok for me to atleast keep believing in your product.

Looking for an earliest action.

Sameer batra
+91 [protected]

We had lodged a complaint about dish washer which was purchased on 16/09/2015 from bosch brand store, aarjat retail jayanagar branch, bangalore. Dish washer model - sms60l08in. From last two months back we are following with bosch service centre but no proper response from service providers, technican visited the site and told some part had to be replaced inspite of several reminders no action has been taken so far. They give false assurance that the work will get completed in a day or two but no one will turn up. We have gone through alot of mental agony. Kindly resolve the issue at the earliest.

Hi,

Bosch servicing is so bad even after spending so much on replacing the parts. I ended up with a fridge having so many issues. It started with alarm bell as cooling was not happening for which the technician said need to change the motherboard. After closing the fridge for 2-3 days and multiple calls they changed the motherboard and still the cooling was not proper and too much ice was getting formed in the fridge.

Then technician said its issue with some sensor wires which need to be replaced so we paid 5000 for the motherboard and some 600 for sensor wires. Sensor wires came after 2-3 weeks. Every time we called they used to say that they have placed an order for the same.

Even after changing that it was not working.

Again technician said switch off the fridge for 2 days to set the temperature.

It was like he was doing experiments and actually doesn't know the problem.

Even we were told to call mr. Mansoor here in bangalore and he used to say that technician will come.
Requested to change the technician but the same technician was sent all the time.
Almost 6 months passed like this. And my refrigerator is still not working fine.

My last ticket number was[protected]

I have taken a bosch washing machine on 6th april 2017
It has some functional issues and we have raised a service request on 4th of september. There was a first visit of the technician /engineer and he mentioned about replacement of spare part (Control module..) and thats all.
No further update from the company side and i had already made 2 follow ups to check regarding the status of the complaint and they tell me stories about receiving a call within 24 hrs which never happened.

I really had huge trust on this product and brand and it seems that i am wrong.
Very bad customer service and no responsibility towards the customers.
I would like to return this product.

4 months ago i raised a ticket for the light flickering issue in my fridge. Frankly i don't understand why this is should occur within 3 years of purchase. My second instance.

1. Technician came and stated bulbs had to be replaced. He came a month later with the bulb but that solution did not work
2. After much follow up, another technician came 3 weeks later and tried installing a new switch. That too did not work. He then stated the motherboard had to be replaced and he would revert with a timeline within which the motherboard can be replaced.

3. Customer service at bangalore called 1 month later stating they had the spare and can they come to replace it which i agreed to.
They never turned up. This was 2 months ago.

4. A month ago i commenced chasing up aggressively. I then called the call center and they initiated a call with the local service center at bangalore who promised "immediate action"

5. Over the past 3 weeks repeated commitments to send an engineer or call within the hour never occurred. I was asked to call mr. Mansoor mohammed the branch manager here but he never picks up the calls or responds. Absolutely appalling and deplorable. 4 months of chase up???

6. I even set a note via the company website. No response.

I am now at my wits end here besides being very frustrated and upset with the very poor after sales service while dealing with an completely inefficient customer service at bangalore who seem to lack any empathy or sensitivity. That aside i am stuck with a fridge that is malfunctioning within 3 years of purchase.
Who can i speak to, to get this addressed? No one seems to care. Would it be a sr, executive in this company or a consumer form that can eventually help get this addressed? Who can i speak to raise a formal complaint against the bangalore service center???

Hoping for an immediate response and resolution.

Ashok

I have fully automatic washing machine, which was giving error of a02 for last 40 days. I have made complaint at your call center on 16/08/2017 and mr. Amit has come from your service center and advice for change of control module but i have paid rs.13800 on 06/07/2016 to your co. For the same. And told him that my original old plate will replace to check the problem but your center deny. He has open the machine but not fully closed the machine and no. Of screws are left outside and taken rs.800 without any receipt. Again on complaint mr. Sukhdeep had come and tell that to change control module and pay rs.13800 again and not replace the old original panel and again charged rs.800 for visit charges, as machine is not fully closed as open screws are with us, we cannot use it. Your part charges are costly to change every year. I have call at least 100 times to mr. Amit to close my washing machine so that i will use it and return rs.800 as no receipt till yet. This is also costly affairs that every visit charged rs. 800 by your staff and not closed the machine. Kindly refund rs.800 and send a person to screw the nuts as openly left by your attainded mr. Amit. His tel no. Is [protected] and [protected].

The machine keeps throwing e17 all time and i had raised this concern a couple of times and this hasn't got resolved. I am pretty disappointed that the support personals hasn't done anything to fix this issue every time they came to inspect. All they could do was to check the water pressure and the filters in the machine, which is completely fine.
Issues:
E17 error often
Power supply in drum
Water starts to drain with soap even before it starts to wash
Loud noise sometimes

I bought this machine at chennai, now i am at bangalore. I want this issue to be fixed. You can call me at [protected].

Arunkumar a

Hi. Pl help me to resolve problem of my bosch washing machine. Rpm 1200 but from last few days it is giving only upto 1000.
So kindly do needful to resolve my issue
I have write before this also but no reply from your end.
If any problem regarding kindly contact me on [protected] or [protected].
Expecting quick response from you.

Thanks

I have bought washing machine in dec 2016 at unilet bangalore kalyan nagar store. But it stopped working in may so i raised request to repair but still it is not repaired. Your team people told new piece will be replaced but after few days again they told it will get repair by them. It completed nearly 4 months i lost my warranty time valueble time and money too. Your team people is saying kids stories to us. If my issue is not resolved by this saturday i will raise consumer forum complaint on bosch. Please do the needful.

Divisional manager:ravi prakash (Vijayawada).

Regards,
Manish reddy
[protected]

Sir / madam
I sneha sandesh agnihotri / sandesh madhav agnihotri from pune. I purchase bosch dish washer in octomber 16 from memorex appliances, kothrud, pune. Last one month i am trying to purchase dish washer liquid but no available in market so last thursday 14th sept. To till date & time i called your toll free number [protected] but no one is responding me & no one is (Your senior person or technician) contact me.
Last week & last half an hour your person tell me to contact [protected] on this number. I call on this number but the person told this number is not related bosch products or accessories (Wrong number)
I am very tired to purchase bosch products, your service is very poor & wretched..

It's hardly one year passed that we bought a refrigerator which is in warranty of five years and its been stopped cooling completely. We made a complaint and after one week technician arrived. And told us to change its fan and now its more than one week no one came. And when i callled they disconnected it and still no response from their side
Customer care no.[protected]

Dryer purchased is still waiting for installation.
Location : areekarakuttiyil, punnamoodu, mavelikara, kerala, india.
Purchased date : 1st september
Model number : wtb86202in/01
Ordered mounting plate for dryer, on same day of purchase. Still not received.
Service engineer visited site on same day of purchase, and offered to provide assistance in couple of days. Still (As of 15th september) nothing happened

Hi,

I had booked a Washing machine on 23 Aug, 2017 and paid advance as well. The estimated time of delivery as mentioned by the store ARJAY RETAIL executive was 28 Aug.

I have been following up with them since then almost everyday. However, they keep providing a new date for delivery every time I call them. The customer care is of no help as well.

Its almost a month now and still they are not able to provide an update.

Invoice # : 027

ARJAY RETAIL,
BOSCH BRAND STORE,
Jayvanagr 4th block, Bangalore - 560011.

I have changed my fiat linea car suspension at bosch car service. I feel they are charging more than oem parts. I got delivery after a week with delaying in getting parts. After a week i noticed car wobbling while applying break so i dropped my car for alignment and break check. It got rectified ad took delivery in the night. Next day morning when i see the car front bumber got crack and grills are broke. Being my car black in the night these were not visible, so they silently delivered my car. They have hit my car and broke my front bumper and grills. Please address my issue and do the justification.

There is some issue in my washing machine & service request is registered with order id: [protected] on 2 sep. This has been told that within 48 hours engineer will visit my house to resolve the problem but still nobody visited. Not only this i have again called on toll free number 3-4 times in last 1 week and every time and they ensuring me that call will be arranged with engineer by today but nothing happening. I really disappointed & frustrated now with this kind of service being provided by the company

This is spency mascarenhas from goa... My bosh washing machine purchased on 13-05_2016 from margao anupa trade links pvt ltd. Is not working and its under warranty its more than a month now i have registerd complain both in ur service center aswell the store i purchased the same... Bt till now none of them have attended to check it. What type of services do your company provide... U'l are letting the name of your own company down... Its a shame for me to recommend ur product to any of my friends... It ws a big mistake that i went thought of purchasing your product... What problems i have to go through u people cant evn imagine having three small kids its not a joke to get the clothes clean everyday... I hd to keep my kids back from going to school. Had to hear complains from kids teachers coz of dirty uniforms... Shame on you and you company... Its better you stop your product rather than cheating doing falls promises about your service to customers. More than a month am been promised to send the service engineer bt till date none has assisted here... And now i really don't expect any service from you and your company... A very big shame on you. You n your company is not worth to be in keep your products in this world... Coz of you and your company poor dealers got to hear so much from customers... Your company's place is a big zero in this world...