[Resolved] Bosch Home India — wab162601n/01 - current in drum, e17 error, timer reset frequently

 
5 Reviews
Bangalore North, Karnataka, India
 Arunkumar Arulprakash on Sep 24, 2017
The machine keeps throwing e17 all time and i had raised this concern a couple of times and this hasn't got resolved. I am pretty disappointed that the support personals hasn't done anything to fix this issue every time they came to inspect. All they could do was to check the water pressure and the filters in the machine, which is completely fine.
Issues:
E17 error often
Power supply in drum
Water starts to drain with soap even before it starts to wash
Loud noise sometimes

I bought this machine at chennai, now i am at bangalore. I want this issue to be fixed. You can call me at [protected].

Arunkumar a
Complaint marked as Resolved Oct 29, 2017

Complaint Status


[Sep 24, 2017] Bosch Home India customer support has been notified about the posted complaint.
Verified Support
Bosch Home India Customer Care's response, Sep 26, 2017
Dear Arunkumar Arulprakash,

We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.

With Regards,
Bosch Home Appliances Team
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

We shifted our house and wanted people from bosch to re -install our washing machine which was within the warranty period . They are charging Rs 800 for this as a service charge .
Bosch Home India Customer Care's response, Oct 6, 2017
Verified Support

Dear Jayashree Chandran,

We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.

Regards,
Bosch Home Appliances Team
Technician from ATREYA ENTERPRISES came and checked the washing machine and said it was due to some sensor issue and replaced it too. Though the machine worked fine in his presence, it started creating issues after he left.
Now the same issue still persists.
Although a senior technical personal is arranged to check this issue (He is about visit on Monday), I am unhappy that I had to spend Rs.1900 for the sensor replacement which is not the root cause of the E:17 or water drain. This is an unwanted expense I had to pay from my pocket for no use.

Arunkumar A
[protected]
A technician was sent to diagnose the issue. He did some checks and took a sensor (sensor placed where the water flows in) and did something and re-fitted it. Then, he asked me to block the water flow from tap, once the wash is over.
After he left, I used the machine and still it was throwing the same issue. Also, the machine was filled with water, as the sensor was not working (not blocking the water flow), which was not the case earlier. I called him the next day and he said that the sensor has to be replaced.
I was charged Rs. 800 for service and Rs.1900 for the sensor too. Even after replacing the new sensor, the same issue was still coming up. I called him (Rakshith) and informed about the same. He asked me to talk to his senior manager (Krishna). I spoke to him and he sent some senior technician (Vignesh). He checked and said that it is due to scaling in the water tray (placed above the detergent tray), which is blocking the water flow. He asked me to pay extra Rs.800 as cleaning of trays are not part of their work and it has to be dealt separately or I should replace the complete tray if I didn't want to pay Rs.800 for the cleaning.
I then spoke to Krishna about the sensor which was replaced for no reason and I told him that it was an incorrect diagnosis from the technician's end and I had to pay Rs.1900 and now I am asked to pay extra Rs.800 for cleaning the tray? We then had some argument and he said he will ask Vignesh to clean the tray for no charge.
However, I don't understand why I had to pay for Rs.1900 and even extra Rs.800 for cleaning, which ideally should have been the part of service???
How much should I have to keep paying for the incorrect diagnosis and services???
If Bosch service centers can't assist us for buying Bosch products, what else are we supposed to do???
Service provider: ATREYA ENTERPRISES
Service order no.[protected]

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    Bosch Home India - wab162601n/01 - current in drum, e17 error, timer reset frequently