Boult Audio Complaints & Reviews

- Purchased the product from AMAZON on 27.01.24

- After getting problem in one buds i am requesting warranty service on the website of BOULT audio with #Ticket Id[protected] in which i have to send the product to [ EXOTIC MILE PVT LTD, B-67, WAZIRPUR INDUSTRIAL AREA,
Delhi, delhi- 110052.] for servicing.

- I have sent the product through Delhivery courier to the above location with AWB NO.[protected] on 11.03.2024 and mobile no. [protected]

- I have mentioned all the information..but i not getting any update about the product.
- I am attaching all the documents like invoice, courier slip, warranty messages which i get on registration for product

Hi Boult,

Pls let me know how many more months I have to keep following up, for the refund of my courier charges.

OR should I assume BOULT does not have qualified customer support professionals to sort such basis things.

Just for the refund of my courier charges you asked me
1) to fill a form
2) Gave a voucher
3) Verify with OTP, which I never got.

Why can't things be simplified. Why can't your accounts team just transfer the funds to my bank account??? They have the correct account details.

Also you mentioned that the IFSC code entered by me was wrong, that is incorrect. I have entered the correct numbers multiple times.

Even after over a month of follow up, if this is the service you provide to a customer who is a senior citizen, then definitely I have the right to take this to the consumer court and ask for a remedy / compensation for a month long harassment from Boult. Shame on Boult.

Adil
[protected]

I am writing to express my deep dissatisfaction with the recent service experience I have had with Boult.

On 10/2/24, I sent my Boult earbuds for repair to your center. However, upon receiving the package today, I was shocked and dismayed to find that instead of my earbuds, the package contained *a stone*. This experience has left me feeling frustrated and inconvenienced, especially considering my reliance on the earbuds for studies as I am taking online classes.

I kindly request your immediate attention to rectify this situation. I expect a prompt resolution, including the replacement or repair of my earbuds at no additional cost.

I appreciate your prompt attention to this matter and look forward to a swift resolution
Here are some details:
Ticket ID: 01321060
AWB: Z34817635

I bought a boult headset which is malfunctioning, so contacted customer support and as per their instructions i parcelled the product to them back, and they told us courier charge will be refundable. Now the product got back repaired, but courier charge not yet refunded. (Ticket ID:[protected]...

I had ordered z60 earbuds on 13th January. I received my order on 18th January. But the earbuds is missing inside the box...

I had purchased boult z60 earbuds on 13th January. I received jy order on 18th January. But the earbuds where missing inside the box pnly the accessories and warranty card was there. The customer support are not responding properly also....

I still have to receive the courier refund which i filled the form also and now the earphones are not charging. i have to again send the product and they sending me a email with same ticket id. How will i get paid with same ticket id when they have not paid earlier. Also within 3months 2 times the product has issues. Pathetic customer service and product....

I have purchased my boult audio powerbass with inbuilt powerbank from Flipkart on 13jan 2022 now I am facing 2 serious problems with it
1st is about its battery backup it almost got discharged in within 1hour
2nd is about its cconnectivity with the case

My boult astra were connecting differently so i gave it to the service centre for the repair under warrenty but after 4 5 day when i am reciving my product it is containing a different product totally different from what i gave...

Its not working no charging

Two times iam not received shipping reimbursement .I don't get shippment reimbursement two times my first ticket number is :01104814
Second ticket number is:01223403

Hello I was using bold audio effect charge neck band.After having problem with it I contact with customer care, As they told me I courier it to their address & it's been delivered on 28th of October, 2023.I have attached also Proof of delivery statement & Delhivery shipping invoice.after that I called customer care many times but they again & again saying that we are escalating your concern, please wait for some time.Even when I sent mail to boult support, they replied "we have received your product EQCHARGE (black) in the warehouse instead of FXCharge (Black). Please confirm your product name and share your invoice with us." I've already sent them the photo of my product package before shipping. But they are making me fool. Also I was not able to fill up & submit their Reimbursement form to get the shipping cost. please anyone will help me on that that will be really appreciatable.

Hi I have couriered my defective boultbuds and they have sent me a mail like it's warrenty has been expired and I have sent a mail to them for a screenshot like extended warranty for 3 months from the date of purchase... Then they sent a mail that we have sent your product to service centre as soon as possible we will dispatch your product... But it's already been 9 days still there is no reply from them my ticket I'd 01169469...

I have couriered my ears buds to your respective office exotic mile private limited and my ticket I'd is 01169469 but still my issue not solved

The case of the propods won't turn off everytime i charge the case uponn take the charger out the case's light doesn't turn off instead it remains turned on due to which the case's battery isdrained out super quickly resulting in frequent charging needs everytime i have theuse the propods the case's battery has been drained and i have to recharge it everytime before use

I have purchased boult smartwatch from Flipkart which was a defected product not charged properly so I courier the product to service centre in wazirpur on 3rd oct 2023, I did not receive my replacement product till now not have any information there customer support not even responding properly they don't have any valid reason for delay also they promised to remburs RS 100 for courier charges which was also not receive yet...

Order ID: BAD2CN[protected]
Product Received defective. Earpiece not working. Complaint but no action has been taken. Now i am going to make complaint to the consumer forum....

My buds charging auto drops continuosly

I have send my product to claim warranty on 22nd of August 2023. But I still have not received back my product yet. I did follow up multiple times and same kind of respone I am getting from them like they are looking on the issue and will resolve it on priority.
I got an email from them on 6th of sep like below

Hello from Boult Audio!

Please be informed that your product has been received at our service center
against Ticket ID: 01040020 via AWB

Your fresh product will be dispatched to you within 24-48 working hours.

Till now I have not received my product repaired back yet.

Pathetic customer service from boult audio

I order a Z40 pro on their website and the payment also done now they showing there is no order yet .I want my money back